Some standard content:
ICS01.040.03
Tourism Industry Standard of the People's Republic of China
LB/T023—2013
Guidelines for diagrams of tourism enterprise standard system2013-01-14 Issued
National Tourism Administration of the People's Republic of China
2013-05-01 Implementation
LB/T023-2013
This standard was drafted in accordance with the rules given in GB/T1.1--2009. This standard was proposed by the National Tourism Administration.
This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC210). The drafting unit of this standard is Zhejiang Mingyuan Tourism Planning and Design Research Center. The main drafters of this standard are Lin Zhenhua, Li Renzhi, Zhang Haiyan, Wang Liming, Liu Lili, and Zhang Yuan. 86www.bzxz.net
1 Scope
Guidelines for the Standard System of Tourism Enterprises
This standard specifies the terms and definitions, structure and process of establishing the standard system of tourism enterprises. This standard applies to the establishment and management of the standard system of various tourism enterprises. 2 Normative references
LB/T023—2013
The following documents are indispensable for the application of this document. For all references with dates, only the versions with dates apply to this document. For all references without dates, the latest versions (including all amendments) apply to this document. GB/T13016-2009 Standard System Table Compilation Principles and Requirements GB/T15496-2003 Enterprise Standard System Requirements GB/T15498-2003 Enterprise Standard System Management Standards and Work Standard System 3 Terms and Definitions
GB/T13016-2009, GB/T15496-2003, GB/T15-498-2003 and the following terms and definitions apply to this document. For ease of use, some terms and definitions in GB/T13016-2009, GB/T15496--2003, GB/T15498-2003 are repeated below.
tourism enterprise
tourism enterprise
tourism enterprise
tourism enterprise is an operating entity that mainly serves tourists. Including but not limited to travel agencies, tourist hotels, tourist attractions, etc. 3.2
enterprise standard system
Enterprise standard system
Standards within a certain scope are scientifically organized according to their internal connections. 3.3
Diagram of enterprise standard systemStandards within a certain scope are arranged according to their internal connections. 3.4
basic standard
Basic standard
Standards with basic and general guiding significance for the standardization work of tourism enterprises. 3.5
administrative standard
Administrative standard
Standards formulated for administrative matters that need to be coordinated and unified in the field of enterprise standardization [GB/T15498--2003. Definition 3.1]
service standard
Service standard
Standards that specify the requirements that services should meet to ensure their adaptability. 87
LB/T023--2013
［GB/T13016—2009. Definition 3.16]
Job work standard
Standards formulated for work items that need to be coordinated and unified in the field of enterprise standardization. Including requirements for job responsibilities and authority. Note: Rewrite the definition 3.2 in GBT15498—2003. Principles for establishing a standard system
4.1 Completeness
The tourism enterprise standard system should cover the entire process of enterprise operation, management and service, especially for the service products provided by tourism enterprises, complete, detailed and distinctive standards should be formulated
4.2 Systematicness
Tourism enterprises should establish a systematic standard system with service standards as the main body and management standards and job work standards as the supporting system. The management standard system should be able to ensure the implementation of the service standard system: the job work standard system should be able to ensure the implementation of the service standard system and the management standard system.
4.3 Applicability
Tourism enterprises should establish applicable standard systems according to the actual operation, management and service of the enterprises. The standard system should effectively integrate relevant contents such as corporate culture, organization and management formulation to meet the needs of the actual operation of the enterprise. 4.4 Dynamicity
Tourism enterprises should promptly modify and improve the standard maintenance system in accordance with the changes in the service demand of the tourism industry and the adjustment of the internal work items of the tourism enterprises to ensure that the dynamic standard maintenance system meets the actual needs of tourism service work. 5 Basis of the standard system
The basis of the standard system mainly includes:
a) Relevant national laws and regulations:
Requirements of relevant national standards, industry standards and local standards: Nature and category of the enterprise:
Enterprise organizational structure and system;
Enterprise planning and goals.
6 Basic requirements and steps for establishing a standard system
6.1 Basic requirements for the construction of a standard system
In the process of building a standard system for tourism enterprises, the basic requirement of "full participation" should be implemented. All relevant departments and personnel involved in the standard system should participate in the construction work. Their relevant opinions should be reflected in the relevant contents of the standard system to ensure the scientific applicability and implementation of the standard system.
6.2 Steps for building a standard system
6.2.1 Organizational preparation
LB/T023-2013
Establish a standard system rope work organization, equip special personnel, designate standardization personnel in each department, clarify responsibilities and tasks, and formulate a work plan
6.2.2 Improvement and compilation of standards
6.2.2.1 Sorting out and improving existing standards
Sorting out the normative documents such as service specifications, management formulation and job responsibilities of tourism enterprises, abolishing inapplicable documents, and revising and improving those that need to be revised. 6.2.2.2 Process sorting
Sorting out the whole process of operation, management and service of tourism enterprises, finding out the links that should be regulated by standards but lack standards, and compiling new standards according to the actual needs of work6.2.3 Formulating the system diagram of standard system
Formulating the system diagram of enterprise standard system according to the enterprise organizational structure, work content and service items6.2.4 Compiling standard detailed list
Rationally classifying the standards revised and compiled in 6.2.2 according to the system diagram of standard system, and forming a detailed list of standards6.2.5 Completing the standard system
Soliciting opinions on the first draft of the standard system from all employees within the enterprise, and organizing the heads of various departments to discuss and modify, and completing the draft of the standard system for approval. Organizing an expert group to review the draft of the standard system for approval, and forming a trial draft of the standard system after modification based on the review opinions, and formally promulgating and implementing it.
6.2.6 Running and improving the standard system
Running the standard system in actual work, timely discovering problems in the standard system and making modifications and improvements. At the same time, the standard system should be adjusted and revised in time according to the actual changes in the work of tourism enterprises. 7. Composition of the standard system table
The standard system table consists of the overall structure diagram of the standard system, the sub-structure diagram, the standard detailed table, the standard statistical table and the compilation instructions. The compilation principles of the enterprise standard system table should comply with the requirements of Chapter 1 of GBT13016-2009. Overall structure of the standard system
8.1 General
Tourism enterprises should design the structure of the standard system according to their own characteristics and needs. 2. Overall structure
The tourism enterprise standard system can be composed of four sub-systems: the basic standard system, the management standard system, the service standard system and the job work standard system, as shown in Figure 1.
Enterprise nature and category
Planning and objectives
Management standard system
Basic standard system
9.1 Structure
Relevant national laws and regulations
Basic standard system
Job work standard system
Figure 1 Overall structure of the standard system
The reference structure of the basic standard system of tourism enterprises is shown in Figure 2. Basic standard system
9.2 Standardization Guidelines
Technical and abbreviations and terminology standards
Standards for logos and graphic symbols
Reference diagram of basic standard system structure
Requirements of relevant national standards and industry standards
Service standard system
Applicable to the relevant national standards, industry standards, and local standards for the standardization work of this enterprise, such as GB/T1, etc.: Basic documents for standardization work formulated by tourism enterprises, such as "Standardization Work Management Specifications", etc. 9.3 Terms and abbreviations standards
Applicable to the national standards, industry standards, and local standards for the terms and abbreviations of this enterprise; the terms and abbreviations standards formulated by tourism enterprises. 90
9.4 Logo and graphic symbol standards
Applicable to the national standards and industry standards for the logos and graphic symbols of this enterprise: VI logo formulated by tourism enterprises. 9.5
5 Other subsystems
LB/T023—2013
Tourism enterprises can add subsystems as needed, such as numerical and data standards, quantity and unit standards, measurement standards, etc. 10
Management standard system
10.1 Structure
The composition of the management standard system should include the main processes and requirements of enterprise management. The reference structure of the management standard system is shown in Figure 3.
Various tourism enterprises can set up management standard systems according to their own characteristics and needs. For example, travel agencies may not set environmental management standards and energy management standards.
Management standard system
Product standard
10.2 Other subsystems
Safety and supply standard
Occupational health standard
Financial management standard
Figure 3 Reference diagram of management standard system structure
Facilities, equipment and supplies standard
Human resources
Resource standard
Contract management standard
Tourism enterprises can adjust and add other subsystems on the basis of Figure 3 according to their own situation to form a management standard system with their own characteristics, such as adding marketing management standards, comprehensive management standards, logistics management standards, operation management standards, procurement management standards, cultural relics protection management standards, engineering management standards, activity management standards, etc. November
Service standard system
11.1 Structure
The reference structure diagram of the service standard system is shown in Figure 4. 91
LB/T0232013
Business classification!
11.2 Service specification
Business classification 2
Service quality requirements and procedure regulations
11.3 Service quality control standard
Service specification
Service standard system
Business classification?
Service quality control standard
Service standard system structure reference diagram
Service classification is used to control the service provision process and eliminate the factors that may or have occurred that affect the service quality. 11.4 Service evaluation and improvement standard
Evaluate the service quality and customer satisfaction and continuously improve and enhance the service quality. Job work standard system
Service evaluation and improvement standards
Tourism enterprises can formulate different job work standard systems according to their own needs. The following two structures can be used: Design structure according to job level, as shown in Figure 5a)
Job work standard system
Job work standard of decision-making level
Job work standard of management level
Job work standard of operation personnel
Job work standard system structure reference diagram
Design structure according to job type, as shown in Figure 6. b)
Enterprise standard number
13.1 Form
Job work standard system
Functional job standard
Business job standard
Job work standard system structure reference diagram
The tourism enterprise standard number structure is shown in Figure 7, Q/xXx
13.2 Enterprise standard code
Q represents enterprise standard.
13.3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard4 Logo and graphic symbol standards
National standards and industry standards for logo and graphic symbols applicable to this enterprise: VI logo formulated by tourism enterprises. 9.5
5 Other subsystems
LB/T023—2013
Tourism enterprises can add subsystem settings as needed, such as numerical and data standards, quantity and unit standards, measurement standards, etc. 10
Management standard system
10.1 Structure
The composition of the management standard system should include the main processes and requirements of enterprise management. The reference structure of the management standard system is shown in Figure 3.
Various tourism enterprises can set up management standard systems according to their own characteristics and needs. For example, travel agencies may not set environmental management standards and energy management standards.
Management standard system
Product standard
10.2 Other subsystems
Safety and supply standard
Occupational health standard
Financial management standard
Figure 3 Reference diagram of management standard system structure
Facilities, equipment and supplies standard
Human resources
Resource standard
Contract management standard
Tourism enterprises can adjust and add other subsystems on the basis of Figure 3 according to their own situation to form a management standard system with their own characteristics, such as adding marketing management standards, comprehensive management standards, logistics management standards, operation management standards, procurement management standards, cultural relics protection management standards, engineering management standards, activity management standards, etc. November
Service standard system
11.1 Structure
The reference structure diagram of the service standard system is shown in Figure 4. 91
LB/T0232013
Business classification!
11.2 Service specification
Business classification 2
Service quality requirements and procedure regulations
11.3 Service quality control standard
Service specification
Service standard system
Business classification?
Service quality control standard
Service standard system structure reference diagram
Service classification is used to control the service provision process and eliminate the factors that may or have occurred that affect the service quality. 11.4 Service evaluation and improvement standard
Evaluate the service quality and customer satisfaction and continuously improve and enhance the service quality. Job work standard system
Service evaluation and improvement standards
Tourism enterprises can formulate different job work standard systems according to their own needs. The following two structures can be used: Design structure according to job level, as shown in Figure 5a)
Job work standard system
Job work standards for decision-making level
Job work standards for management level
Job work standards for operators
Job work standard system structure reference diagram
Design structure according to job type, as shown in Figure 6. b)
Enterprise standard number
13.1 Form
Job work standard system
Functional job standard
Business job standard
Job work standard system structure reference diagram
The tourism enterprise standard number structure is shown in Figure 7, Q/xXx
13.2 Enterprise standard code
Q represents enterprise standard.
13.3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard4 Logo and graphic symbol standards
National standards and industry standards for logo and graphic symbols applicable to this enterprise: VI logo formulated by tourism enterprises. 9.5
5 Other subsystems
LB/T023—2013
Tourism enterprises can add subsystem settings as needed, such as numerical and data standards, quantity and unit standards, measurement standards, etc. 10
Management standard system
10.1 Structure
The composition of the management standard system should include the main processes and requirements of enterprise management. The reference structure of the management standard system is shown in Figure 3.
Various tourism enterprises can set up management standard systems according to their own characteristics and needs. For example, travel agencies may not set environmental management standards and energy management standards.
Management standard system
Product standard
10.2 Other subsystems
Safety and supply standard
Occupational health standard
Financial management standard
Figure 3 Reference diagram of management standard system structure
Facilities, equipment and supplies standard
Human resources
Resource standard
Contract management standard
Tourism enterprises can adjust and add other subsystems on the basis of Figure 3 according to their own situation to form a management standard system with their own characteristics, such as adding marketing management standards, comprehensive management standards, logistics management standards, operation management standards, procurement management standards, cultural relics protection management standards, engineering management standards, activity management standards, etc. November
Service standard system
11.1 Structure
The reference structure diagram of the service standard system is shown in Figure 4. 91
LB/T0232013
Business classification!
11.2 Service specification
Business classification 2
Service quality requirements and procedure regulations
11.3 Service quality control standard
Service specification
Service standard system
Business classification?
Service quality control standard
Service standard system structure reference diagram
Service classification is used to control the service provision process and eliminate the factors that may or have occurred that affect the service quality. 11.4 Service evaluation and improvement standard
Evaluate the service quality and customer satisfaction and continuously improve and enhance the service quality. Job work standard system
Service evaluation and improvement standards
Tourism enterprises can formulate different job work standard systems according to their own needs. The following two structures can be used: Design structure according to job level, as shown in Figure 5a)
Job work standard system
Job work standards for decision-making level
Job work standards for management level
Job work standards for operators
Job work standard system structure reference diagram
Design structure according to job type, as shown in Figure 6. b)
Enterprise standard number
13.1 Form
Job work standard system
Functional job standard
Business job standard
Job work standard system structure reference diagram
The tourism enterprise standard number structure is shown in Figure 7, Q/xXx
13.2 Enterprise standard code
Q represents enterprise standard.
13.3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard2 Other subsystems
Safety and supply standards
Occupational health standards
Financial management standards
Figure 3 Reference diagram of management standard system structure
Facilities, equipment and supplies standards
Human resources standards
Contract management standards
Tourism enterprises can adjust and add other subsystems based on Figure 3 according to their own conditions to form a management standard system with their own characteristics, such as adding marketing management standards, comprehensive management standards, logistics management standards, operation management standards, procurement management standards, cultural relics protection management standards, engineering management standards, activity management standards, etc. November
Service standard system
11.1 Structure
The reference structure diagram of the service standard system is shown in Figure 4. 91
LB/T0232013
Business classification!
11.2 Service Specifications
Business Division 2
Service Quality Requirements and Procedures
11.3 Service Quality Control Standards
Service Specifications
Service Standard System
Business Classification?
Service Quality Control Standards
Service Standard System Architecture Reference Diagram
Service Classification
Control the Service Provision Process·Standards for Eliminating Factors that May or Have Occurred to Affect Service Quality 11.4 Service Evaluation and Improvement Standards
Evaluate Service Quality and Customer Satisfaction·Standards for Continuously Improving and Enhancing Service Quality Job work standard system
Service evaluation and improvement standards
Tourism enterprises can formulate different job work standard systems according to their own needs. The following two structures can be used: Design structure according to job level, as shown in Figure 5a)
Job work standard system
Job work standard of decision-making level
Job work standard of management level
Job work standard of operation personnel
Job work standard system structure reference diagram
Design structure according to job type, as shown in Figure 6. b)
Enterprise standard number
13.1 Form
Job work standard system
Functional job standard
Business job standard
Job work standard system structure reference diagram
The tourism enterprise standard number structure is shown in Figure 7, Q/xXx
13.2 Enterprise standard code
Q represents enterprise standard.
13.3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard2 Other subsystems
Safety and due standards
Occupational health standards
Financial management standards
Figure 3 Reference diagram of management standard system structure
Facilities, equipment and supplies standards
Human resources standards
Contract management standards
Tourism enterprises can adjust and add other subsystems based on Figure 3 according to their own conditions to form a management standard system with their own characteristics, such as adding marketing management standards, comprehensive management standards, logistics management standards, operation management standards, procurement management standards, cultural relics protection management standards, engineering management standards, activity management standards, etc. November
Service standard system
11.1 Structure
The reference structure diagram of the service standard system is shown in Figure 4. 91
LB/T0232013
Business classification!
11.2 Service Specifications
Business Division 2
Service Quality Requirements and Procedures
11.3 Service Quality Control Standards
Service Specifications
Service Standard System
Business Classification?
Service Quality Control Standards
Service Standard System Architecture Reference Diagram
Service Classification Used for
Control the service provision process·Standards for eliminating factors that may or have occurred that affect service quality 11.4 Service Evaluation and Improvement Standards
Evaluate service quality and customer satisfaction·Standards for continuously improving and enhancing service quality Job work standard system
Service evaluation and improvement standards
Tourism enterprises can formulate different job work standard systems according to their own needs. The following two structures can be used: Design structure according to job level, as shown in Figure 5a)
Job work standard system
Job work standards for decision-making level
Job work standards for management level
Job work standards for operators
Job work standard system structure reference diagram
Design structure according to job type, as shown in Figure 6. b)
Enterprise standard number
13.1 Form
Job work standard system
Functional job standard
Business job standard
Job work standard system structure reference diagram
The tourism enterprise standard number structure is shown in Figure 7, Q/xXx
13.2 Enterprise standard code
Q represents enterprise standard.
13.3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard3 Enterprise name code
×××x
Figure 7 Tourism enterprise standard number structure
The abbreviation or code of the tourism enterprise. For example, People's Park. It can be RMGY13.4 Standard subsystem code
Year of standard approval
Standard sequence number
Standard classification number
Standard subsystem code
Enterprise name code
Enterprise standard code
LB/T023—2013
The standard subsystem code can be represented by the combination of the pinyin initials of the subsystem keywords. For example, the basic standard system can be JC, the management standard system can be GL, the service standard system can be FW, and the job standard system can be GW. 13.5 Standard classification number
The standard classification number is the number of the standard classification under the standard subsystem, which is represented by a digit. The first digit indicates the standard subsystem to which it belongs, and the last two digits indicate the classification under the standard subsystem. For example, the standardization guideline number under the basic standard system can be represented by 101. The first digit 1 indicates the basic standard system. The last two digits 01 indicate the standardization guideline under the basic standard system: the financial management standard under the management standard system can be represented by 203. The first digit 2 indicates the management standard system. The last two digits 03 indicate the financial management standard under the management standard system. The standard sequence number corresponds to the specific standard and is separated from the standard classification number by \\. Tourism enterprises can choose a two-digit or three-digit sequence number according to their own needs.
13.7 Standard Approval Year
The standard approval year consists of four digits, separated from the standard serial number by a hyphen. 13.8
3 Superior Standards
National standards, industry standards and local standards incorporated into the tourism enterprise standard system should also be numbered according to the enterprise standard numbering principle, and their national standards, industry standards and local standard numbers should be indicated in the column of the superior standard number of the standard list. 14
Standard List
The general format of the standard list is shown in Table 1, and tourism enterprises can adjust it as needed. Table 1 Detailed list of ×× standards (standard subsystem) XXX standards (standard categories)
Enterprise standard number
Standard statistical table
Standard name
Main responsible department
The general format of the standard statistical table is shown in Table 2. Tourism enterprises can adjust it according to statistical needs. Table 2 Statistical table of ×× standards (name of tourism enterprises) Standard level
National standards
Industry standards
Local standards
Enterprise standards
Basic standards
16 Instructions for the preparation of the standard system||tt ||Management standards
Service standards
Tourism enterprises should prepare a standard system compilation description. Its contents generally include: 94
Job work standards
Superior standard number
Purpose and significance of standard system compilation:
Basis for standard system compilation (relevant national standards, industry standards and related materials): Process of standard system compilation:
Characteristics and innovations of standard system:
Standard system structure diagram:
Standard list:
Introduction to standard system content:
Others.
Standard implementation responsibility table
LB/T023—2013
Tourism enterprises should formulate a standard implementation responsibility table to clarify the main responsible departments and relevant responsible departments for all standards. The general format of the standard implementation responsibility table is shown in Table 3.
Standard name
Standard!
Standard 2
Standard 3
Standard n
XX× (name of tourism enterprise) Standard implementation responsibility table Functional department 1
Functional department 2
Functional department 3
Functional department n
"Indicates the main responsible department for the implementation of the standard. In principle, there should be one main responsible department for the implementation of the standard:" "Related responsible departments for the implementation of the standard. There can be one or more related responsible departments for the implementation of the standard
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