Some standard content:
ICS03.200
Tourism Industry Standard of the People's Republic of China
LB/T020—2013
Guidelines for construction and service of intelligent hotel
Guidelines for construction and service of intelligent hotel2013-01-14Release
National Tourism Administration of the People's Republic of China
2013-05-01Implementation
This standard was drafted in accordance with the rules given in GB/T1.1--2009. This standard was proposed by the National Tourism Administration.
This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC210). Drafting unit of this standard: Zhejiang Mingyuan Tourism Planning and Design Research Center: LB/T020-2013
Main drafters of this standard: Lin Zhenhua, Li Renzhi, Zhang Haiyan, Wu Caiman, Xu Lianhong, Du Hongxin, Zhang Chao, Wang Liming, Liu Lili, Zhang Yuan. 57
LB/T020—2013
With the development of domestic tourism, the application of intelligence in the tourism hotel industry has become a trend of industry development in the new era. In order to guide the intelligent development of domestic tourism hotels, this standard is specially formulated. 58
1 Scope
Guide to the construction and service of hotel intelligence
This standard provides guidance and suggestions for the construction and service of hotel intelligence. This standard applies to domestic formally operating tourism hotels that provide services to tourists. 2 Normative reference documents
LB/T020--2013
The following documents are indispensable for the application of this document. For all referenced documents with dates, only the versions with dates apply to this document. All undated referenced documents, the latest version (including all amendments) shall apply to this document GB50116--2008 Design Specification for Automatic Fire Alarm Systems GB50311-2007 Design Specification for Integrated Wiring Engineering GB50395--2007 Design Specification for Video Security Monitoring System Engineering 3 Terms and Definitions
The following terms and definitions shall apply to this document
intelligent building: IB
Intelligent building
Taking buildings as platforms, it combines information facility systems, information application systems, building equipment management systems, public safety systems, etc., integrating structures, systems, services, management and their optimized combinations. It provides people with a safe, efficient, convenient, energy-saving, environmentally friendly and healthy building environment GB/T50314-2006. Definition 2.0.1
Intelligent integrated system
tt systemIntegrate the intelligent systems of buildings with different functions through a unified information platform to form a system with comprehensive functions such as information collection, resource sharing and optimized management.
GB/T50314-2006.Definition 2.0.27
Intelligent hotel
Special intelligent hotel
Integrate modern computer technology, communication technology, control technology, etc. to provide high-quality service experience, reduce labor and energy consumption costs, and through intelligent facilities, improve information experience, create a humanized environment, and form a new generation of hotels with reasonable investment, safety, energy saving, efficiency and comfort.
Front house
Departments and places in tourist hotels that directly provide consulting, reception, cashier, guest rooms, catering and other customer services. GB/T26357-2010.Definition 3.2
Rear workplace
Departments and places in tourist hotels that do not directly provide customer services. 59
LB/T020-2013
［GB/T26357-2010. Definition3.33
Internet of things
A network that connects any object to the Internet through information sensing equipment and technology, exchanges information and communicates, so as to realize the intelligent identification, positioning, tracking, monitoring and management of objects3.7
Paperless office
Using modern office tools such as computers and network technology, it can realize various business and transaction processing without paper and pen4 Intelligent system construction
4.1 Intelligent service area
4.1.1 Intelligent check-in system
4.1.1.1 The hotel should provide an intelligent check-in system. Guests can check in and check out on the self-service (HECKIV/CHECKOUT) machine. There can be full-time staff to assist guests 4.1.1.2 It is advisable to provide remote intelligent check-in services. Guests can use handheld registration devices to remotely complete reservations, check-in registration, credit card payment and other procedures: Special personnel can provide guests with remote check-in services outside the hotel. 4.1.1.3 Guests holding VIP cards can use special equipment to complete check-in and room card production services when driving into the hotel garage. See Figure A.1 in Appendix A.
4.1.2 Elevator floor control system
4.1.2.1 The elevator should be equipped with an intelligent card-making system - guests can reach their own floor by swiping their room cards. 4.1.2.2 The elevator can set different control modes according to the type of guests. 4.1.3 Intelligent navigation system
The hotel should provide floor navigation services, After the guest has completed the check-in formalities and arrived at the occupied floor, the guest room navigation system will guide the guest to the room.
4.1.3.2 The hotel should be equipped with an intelligent navigation system to provide guests with navigation services between various functional areas. See Figure A.24.1.4 Guest room video doorbell system
4.1.4.1 The hotel room doorbell should have a video function. When someone presses the bell outside the door, the indoor display screen can show the image outside the door. 4.1.4.2 The guest room TV, bathroom LCD screen, etc. can synchronously display the image information outside the door4.1.5 Guest room smart phone
4.1.5.1 The hotel should provide smart phone services. Guests can answer the room phone for free anywhere in the hotel4.1.5.2 The guest room smart phone can apply for roaming service. It can be accessed through the service The hotline button of the service center provides guests with a variety of hotel-specific services, such as room or restaurant reservations, translation, emergency assistance, guided tours, introductions to surrounding attractions, and introductions to transportation outlets. 4.1.5.3 Smart phones in guest rooms can provide navigation services for the hotel and the city where it is located. 4.1.6 Multimedia interactive TV
Guest rooms should be equipped with multimedia interactive TVs. And: a) It should have:
1 Full HD video function·Support watching digital TV programs and satellite TV programs: LB/T020-2013
2) Hotel information query function, which can support multiple language interface selection and display, and the display interface can be dynamically changed according to the language of the guests
Public information query function such as transportation and weather forecast, which can realize online reservation of public information. Reservation function for catering, entertainment and other consumption in the hotel, including inquiry and confirmation of consumption bills, and room message service 4
function.
b) And can:
1) Have digital office functions such as Internet browsing and email sending and receiving 2) Equipped with multimedia connectors to connect laptops, digital cameras and other devices. Guest room multimedia audio
4.1.7.1 The bedside cabinets and washrooms in the guest rooms can provide a multimedia audio system with multiple independent channels, which can freely switch between the background music in the hotel public area, the exclusive music in the guest rooms and the dubbing of the guest room TV programs. 4.1.7.2 The guest room multimedia audio system can provide a personalized playback system interface 11. At the same time, it has multiple functions such as playback and charging. 4.1.8 Intelligent ordering system
4.1.8.1 The restaurant uses a touch LCD display. It is connected to the ordering server through a wireless network. After the guest orders successfully, the information is immediately sent to the kitchen to arrange processing.
4.1.8.2 Make a digital menu. All dishes are clearly displayed, and the nutritional content, price and other information of various foods are marked. 4.1.9 Intelligent Conference System
Hotels should be equipped with intelligent conference systems to centrally control various conference equipment and conference environments and provide guests with energy-saving 4.1.9.1
services.
Before the meeting starts, the system can automatically send meeting time notifications to participants who are not present at the specified time. After the 4.1.9.2
participants arrive at the venue, the system automatically displays the guest's seat card information and can also notify the conference organizer to instantly understand the meeting status data 4.1.9.3 During the meeting, the system should realize functions such as meeting discussion speeches, collective voting, instant translation of the meeting, full recording and access to various audio signals through the network: it is advisable to provide an intelligent central control system, on-site camera and video tracking of the meeting process, and a synchronous direct insertion function for synchronously transferring the meeting image to the guest room TV or other meeting rooms. See Figure A.34.1.9.4 After the meeting, the system automatically compiles a report on the participants' arrival time, meeting time, focus time, etc., and analyzes and summarizes various types of meeting data into a report to ensure the traceability of the meeting results. 4.2 Intelligent logistics support
4.2.1 Customer service management system
4.2.1.1 The hotel should establish an intelligent customer service management system. Through mobile phones, tablet computers and other mobile communication devices, accurately and timely send the service information they need to guests to improve the quality and efficiency of customer service. 4.2.1.2 The hotel should use the intelligent dispatching system to automatically archive various work information to ensure the traceability of services, provide guests with high-quality and fast services, and improve guest satisfaction.
4.2.1.3 The hotel should provide an intelligent guest complaint system. Set up intelligent complaint terminals in guest rooms and public areas, and ask guests if they have other service needs. The system automatically collects service work information and guest feedback information into the central database to form statistical reports and effectively control the service quality of guests' demands. 4.2.2 Employee Management System
4.2.2.1 The hotel should be equipped with an intelligent employee attendance management system. It has identity recognition, data filing, authorization management, network application and information query functions, and can automatically count and record employee attendance. 4.2.2.2 The hotel should be equipped with an intelligent employee access control management system. It can automatically query and count employee entry records and form reports. It also has linkage monitoring, automatic alarm and emergency drive functions. 4.2.2.3 The hotel should be equipped with an energy consumption management system. It can monitor employee water use, uniform washing, etc. in real time and dynamically, and automatically generate reports and comparative analysis charts. 4.2.2.4 The system should automatically collect employee attendance data, energy consumption data and quality management data. It can form a comprehensive performance report and complete quantitative assessment and performance evaluation. See Figure A.1.
4.2.2.5 The system should have the management function of employee complaints and suggestions. 4.2.2.6 The hotel should establish an intelligent personnel salary management system with functions such as structure coding, file establishment and query, salary change management, professional title evaluation and labor insurance management.
4.2.2.7 The system automatically generates and backs up salary statistics and forms reports to provide managers with data query basis. 4.2.3 Purchase and sales management system
4.2.3.1 It is advisable to establish a hotel material procurement management information platform to timely respond to material procurement dynamic information and provide data consultation services for procurement plan formulation.
4.2.3.2 Use computer network technology to establish a strict sales database. Conduct online statistics on various sales reports of the hotel to realize intelligent remote management and resource sharing of sales, finance, warehousing, security and management departments. 4.2.3.3 It is advisable to establish an intelligent inventory system to realize inventory material statistics, inventory inventory actual number input statistics, inventory surplus, shortage and loss statistics, and intelligent management of inventory monthly technical transfer. 4.2.3.4 Set up data access security mechanism to realize intelligent user management, order management and supplier management. Improve work efficiency and reduce workload.
4.2.4 Fixed asset management system
4.2.4.1 Paste electronic tags on valuable fixed assets. Use information media to track the entire process of hotel fixed asset management. Ensure the correspondence between information flow and physical flow of assets
4.2.4.2 When the hotel's important fixed assets are illegally moved, the system automatically reports the rectification, see Figure A.34.2.5 Business management query system
4.2.5.1 It is advisable to establish an intelligent business management query system with the function of statistical analysis of marine data, the ability to define custom keywords, and automatically generate reports:
4.2.5.2 The report should cover all aspects of hotel business management, mainly including the total business report, revenue of each department, procurement, energy consumption, human resources, etc.
4.2.5.3 According to different levels of authority, various forms of report printing can be provided. 4.2.6 Marketing Management System
4.2.6.1 Build a customer-centric marketing management system. Apply modern information technology to remotely configure and dispatch marketing resources, so as to level the customer marketing.
4.2.6.2 The system should have the functions of information collection and summary analysis, and provide the hotel with accurate and timely decision-making data, reduce sales costs, and maintain the hotel's customer production.
4.2.6.3 The system can use intelligent technology to complete the release of new products, major festivals and other information. 62
4.3 Hotel Environment Intelligence
4.3.1 Guest Room Intelligent Temperature and Humidity Control System
LB/T020-2013
4.3.1.1 After the guest registers at the front desk, the air conditioner in the room should be started at the same time and run in energy-saving mode. If the guest room card is not inserted to get power within the set time, the air conditioning system should enter standby mode. 4.3.1.2 The air conditioning in the guest room should have an automatic control function. When the door or window is opened for more than the set time, the air conditioning should automatically enter standby mode. When the guest takes the card to go out temporarily, the air conditioning system should operate in energy-saving mode and enter standby mode after the set time. 4.3.1.3 The air conditioning system in the guest room can release negative ions to purify the room air. At the same time, it can ensure that the room is within the comfortable range. 4.3.2 Intelligent dimming system
4.3.2.1 The lighting in the guest room should be controlled centrally and separately. There are many scene modes to choose from. 4.3.2.2 Intelligent partitions can be used in guest rooms. By installing intelligent partition facilities between bathrooms and bedrooms, switching between transparent and fogging effects can be achieved.
4.3.2.3 Doorbell and light linkage control should be used in disabled rooms. 4.3.2.4 The hotel’s public areas can automatically adjust the light environment to suit current business needs based on scene lighting conditions. 4.3.2.5
Time.
According to the change of seasons, the lighting switches in billboards, halls, entrance halls, corridors, stair parking lots (garages) and other areas can be preset. 4.3.3
Intelligent control system of guest room environment
The power outlet of the guest room should have an automatic recognition function. Only guests in this room can get electricity by inserting the room card. 4.3.3.1
The service staff can control the electrical appliances in the guest room remotely. 4.3.3.2
Turn off the main control button of the guest room. All lights and exhaust fans in the guest room except air conditioners should be turned off. 4.3.3.3
|4.3.3.4 All electrical appliances in the guest room should be automatically turned off after the guest takes the card and presses the check-out button. At the same time, the check-out information is sent to the main desk and the housekeeping department through the network
In the vacant room mode, all electrical switches in the guest room should be locked, and unauthorized entry cannot operate 4.3.3.6 In the vacant room mode, when the service staff enters the room to clean or check the room, all electrical equipment should be automatically turned off after the set time.
4.3.4 Digital monitoring system
The monitoring system should adopt digital processing and network transmission mode. And comply with GB503 95--2007 4.0.2 requirements, 4.3.4.1
can realize multi-level authorization management and multi-level network monitoring. Each device has an independent IP address, and sub-control points can be added at any time. Single point failure does not affect the system operation.
The monitoring system should adopt a real-time supervision mode. It can realize two-way voice intercom function, multi-layer electronic map function, multiple video management 4.3.4.2
methods, as well as comprehensive equipment personnel, event, and log management functions. 4.3.4.3 The monitoring system should support open integration functions. It can be integrated with alarm, access control, fire protection, Traffic and other systems are seamlessly connected. The monitoring system can detect the operation of the main equipment and facilities in the hotel through sensors, collect data and generate reports. 4.3.4.4
The fire linkage control system should comply with the requirements of 5.3 in GB50116-2008. The parking lot management system
should implement comprehensive management of vehicle access control, monitoring, driving signal indication, parking metering and car anti-theft alarm at the vehicle access road.
should provide intelligent and convenient management functions. The main functions are: 4.3.5.22
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Parking space display at the entrance:
-Driving instructions for exits and passages within the venue:-Automatic recognition of license plates and vehicle models:
-Automatic control of exit gates:
-Automatic billing and display of the amount charged:
-Networking and monitoring management of multiple entrance and exit groups:--Layered vehicle statistics and real-time update of parking spaces Automatic alarm when an unexpected situation occurs
4.3.5.3 It is advisable to connect to the hotel monitoring room to realize central monitoring Centralized management and monitoring of the system in the room Intelligent building control system
4.3.6.1 The system should use modern technology to centrally manage, decentrally control, system linkage and optimize the operation of all mechanical and electrical equipment in the hotel building. Ensure that it is in an efficient, energy-saving and optimal operating state. 4.3.6.2 Monitoring of air conditioning, heating and ventilation systems: It is advisable to control the cold source of the air conditioning system. Automatically monitor the air environment of the building. And display it in the building control system. It is advisable to have an intelligent ventilation system and a smoke exhaust system. Guests at the main desk restaurant recorder After check-in, the room's sanitary exhaust fan starts exhausting to reduce the odor in the room.
- It can adjust the air intake and water volume of the thermal system and the hot water circulation spring for intelligent interlocking control 4.3.6.3 Monitoring of water supply and drainage system:
It is advisable to monitor the running status of the water supply system and the drainage and sewage system. Automatically collect data to generate reports. It can automatically control the start and stop of the water pump.
- It is advisable to automatically alarm for water pump failure and overload, monitor the water level of the pool and water tank, and give real-time warning 4.3. 6.4 Power distribution system monitoring:
It is advisable to effectively detect the status of low-voltage incoming lines and intermediate circuit breakers, and issue pre-adjustment signals immediately when a fault occurs. It is advisable to effectively monitor the status of transformers and circuit breakers and provide fault warnings. It is advisable to effectively detect the power supply voltage value and main circuit current value. 4.3.6.5 Elevator system monitoring:
The communication interface of the building intelligent control system can be connected to the elevator's own control system to share information. It is advisable to automatically detect elevator faults and issue timely warnings, and automatically prompt maintenance when the set time is reached. When a fire occurs, the elevator can be linked with the fire protection system and automatically return to the first floor. 4.3.7 Integrated wiring system
It is advisable to use high-speed and high-capacity multi-mode optical fiber as the hotel's internal network backbone, and large-logarithmic voice cables as the hotel's voice backbone. 4.3.7.1
4.3.7.2 Classification and categories of integrated wiring copper cable system. Meet the requirements of 3.2.1 in GB50311-2007. 4.3.7.3 Based on the hotel's basic transmission network, multiple operators can use common cables for the terminal feeder part, and simultaneously achieve the coverage of multiple communication signals such as 2G, 3G, 4G, I.TE and Wifi, so as to achieve the effect of multiple networks in one. 64
Appendix A
(Informative Appendix)
Schematic diagram of hotel intelligent system architecture
Figures A.1 to A.5 give the main information flow and architecture examples of hotel intelligent system. Wireless radio reader
Welcome Wenwen guests
to our hotel!
Hotel gate
VIP registration
Read and write equipment
VIP card holder
VIP guest
Mengtai P
Hotel party
Application server
Smart phone
Information flow diagram
Management PC
Hotel gate
Edge server
Reading equipment
VIP guest mobile phone
VIP guest who violates the hotel
Service equipment
Front desk reception
LB/T020-—2013
XX guest has been selected into the hotel
Please provide service to the guest as soon as possible
Lobby manager/account manager
Database server
Modem
Front desk reception
Smart phone
Lobby manager/ Account Manager
hi System Architecture Example
Figure A.1 VIP Guest Reminder System Architecture Example 65
LB/T020—2013
Radio Frequency Reader
Enter as a Guest
Floor Navigation Service System Architecture Example
Radio Frequency Reader
Data Server
Second Meeting Equipment
Information Flow Diagram
Second Meeting Equipment nConference hall
Guest room navigation display screen
Management system terminal
Figure A.3 Example of the architecture of conference/banquet automatic check-in, statistics and navigation service system Check-in person
RFID check-in
Read-write device
RFID check-in card
GSM/CDMA
Application server
Dynamic Edge server
Management PC
Attend the lecture!
Participants
Conference Room 1
Reading Device
System Architecture Example
Figure A.3 (Continued)
Database Server
Non-working Area
RFID Server
Reader
Hotel Staff
Database Server
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Conference Room n
Reading Device
Participants of Lecture Room n
Staff Area Management Settings
Ethernet
Reader
Figure A.4 Example of Staff Management System Architecture
Working Area5 gives the main hotel intelligent system information flow and architecture examples. Wireless radio reader
Welcome guests
to our hotel!
Hotel gate
VIP registration
Read and write equipment
VIP card holder
VIP guest
Mengtai P
Hotel party
Application server
Smart phone
Information flow diagram
Management PC
Hotel gate
Edge server
Reading equipment
VIP guest mobile phone
VIP guest who violates the hotel
Service equipment
Front desk reception
LB/T020-—2013
XX guest has been selected into the hotel
Please provide service to the guest as soon as possible
Lobby manager/account manager
Database server
Modem
Front desk reception
Smart phone
Lobby manager/ Account Manager
hi System Architecture Example
Figure A.1 VIP Guest Reminder System Architecture Example 65
LB/T020—2013
Radio Frequency Reader
Enter as a Guest
Floor Navigation Service System Architecture Example
Radio Frequency Reader
Data Server
Second Meeting Equipment
Information Flow Diagram
Second Meeting Equipment nConference hall
Guest room navigation display screen
Management system terminal
Figure A.3 Example of the architecture of conference/banquet automatic check-in, statistics and navigation service system Check-in person
RFID check-in
Read-write device
RFID check-in card
GSM/CDMA
Application server
Dynamic Edge server
Management PC
Attend the lecture!
Participants
Conference Room 1
Reading Device
System Architecture Example
Figure A.3 (Continued)
Database Server
Non-working Area
RFID Server
Reader
Hotel Staff
Database Server
LB/T020—2013
Conference Room n
Reading Device
Participants of Lecture Room n
Staff Area Management Settings
Ethernet
Reader
Figure A.4 Example of Staff Management System Architecture
Working Area5 gives the main hotel intelligent system information flow and architecture examples. Wireless radio reader
Welcome guests
to our hotel!
Hotel gate
VIP registration
Read and write equipment
VIP card holder
VIP guest
Mengtai P
Hotel party
Application server
Smart phone
Information flow diagram
Management PC
Hotel gate
Edge server
Reading equipment
VIP guest mobile phone
VIP guest who violates the hotel
Service equipment
Front desk reception
LB/T020-—2013
XX guest has been selected into the hotel
Please provide service to the guest as soon as possible
Lobby manager/account manager
Database server
Modem
Front desk reception
Smart phone
Lobby manager/ Account Manager
hi System Architecture Example
Figure A.1 VIP Guest Reminder System Architecture Example 65
LB/T020—2013
Radio Frequency Readerwww.bzxz.net
Enter as a Guest
Floor Navigation Service System Architecture Example
Radio Frequency Reader
Data Server
Second Meeting Equipment
Information Flow Diagram
Second Meeting Equipment nConference hall
Guest room navigation display screen
Management system terminal
Figure A.3 Example of the architecture of conference/banquet automatic check-in, statistics and navigation service system Check-in person
RFID check-in
Read-write device
RFID check-in card
GSM/CDMA
Application server
Dynamic Edge server
Management PC
Attend the lecture!
Participants
Conference Room 1
Reading Device
System Architecture Example
Figure A.3 (Continued)
Database Server
Non-working Area
RFID Server
Reader
Hotel Staff
Database Server
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Conference Room n
Reading Device
Participants of the Lecture Room n
Staff Area Management Settings
Ethernet
Reader
Figure A.4 Example of Staff Management System Architecture
Working Area
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