This standard specifies the general requirements for the peer review process conducted by an agreed group of accreditation bodies or conformity assessment bodies. It describes the structure and operation of the agreed group only in relation to the peer review process. This standard does not cover further matters such as the arrangements for the formation, organization and management of the agreed group, nor does it cover how the group determines the membership within the group through peer review. In addition, procedures such as the appeal of the applicant against the decision of the agreed group are not included in this standard. This standard applies to peer reviews of conformity assessment bodies that carry out the following activities: a) testing; b) product certification; c) inspection; d) management system certification (sometimes also called registration); e) personnel certification. A peer review process can include more than one of the above activities, which is particularly applicable when the body being peer reviewed carries out a combined assessment of multiple conformity assessment activities. This standard also applies to peer reviews between accreditation bodies, also known as peer evaluations. GB/T 27040-2010 Conformity Assessment General Requirements for Peer Review of Conformity Assessment Bodies and Accreditation Bodies GB/T27040-2010 Standard Download Decompression Password: www.bzxz.net
This standard specifies the general requirements for the peer review process implemented by an agreement group of accreditation bodies or conformity assessment bodies, and describes the structure and operation of the agreement group related only to the peer review process. This standard does not involve further matters such as the formation, organization and management arrangements of the agreement group, nor does it involve how the group determines the membership within the group through peer review. In addition, procedures such as the applicant's appeal against the decision of the agreement group are not included in this standard. This standard applies to peer reviews of conformity assessment bodies that implement the following activities: a) testing; b) product certification; c) inspection; d) management system certification (sometimes also called registration); e) personnel certification. A peer review process can include more than one of the above activities, which is particularly applicable when the peer-reviewed body implements a combined review of multiple conformity assessment activities. This standard also applies to peer reviews between accreditation bodies, also known as peer evaluation.
This standard is equivalent to ISO/IEC17040:2005 "Conformity Assessment General Requirements for Peer Review of Conformity Assessment Bodies and Accreditation Bodies" (English version).
For ease of use, this standard has been edited as follows:
--- If the international standards cited or referenced in this standard have corresponding national standards, the national standards shall be adopted and their technical contents shall be consistent.
---See 7.10 in the note of 3.2 is changed to See 7.11 because it does not correspond to the clauses in the text.
Appendix C of this standard is a normative appendix, and Appendix A and Appendix B are informative appendices.
This standard is proposed and managed by the National Technical Committee for Certification and Accreditation Standardization (SAC/TC261).
The drafting units of this standard are: China Household Electrical Appliance Research Institute, National Certification and Accreditation Administration, China National Accreditation Service for Conformity Assessment, China Quality Certification Center.
The main drafters of this standard are: Bing Xuwei, Hao Xin, Xie Cheng, Gong Chixiao, Zhai Peijun, Wang Huiling, Xu Na, Deng Yunfeng, Liu Ting.
The following documents are indispensable for the application of this document. For all dated references, only the version with the date is applicable to this document. For all undated references, the latest version (including all amendments) is applicable to this document.
GB/T 27000-2006 Conformity assessment vocabulary and general principles (ISO/IEC 17000: 2004, IDT)
Foreword III
Introduction V
1 Scope 1
2 Normative references 1
3 Terms and definitions 1 4
Structural requirements 1
5 Human resource requirements 2
5.1 Qualifications and selection 2
5.2 Language --- Translation 2
6 Information and documents 2
7 Requirements for the peer review process 3
7.1 General 3
7.2 Application for peer review or extension of scope 3
7.3 Examination and acceptance of application 3
7.4 Preparation for the peer review process 4
7.5 Designation of the peer review team4
7.6 Document review4
7.7 On-site review5
7.8 Analysis of review findings5
7.9 Peer review report5
7.10 Review of peer review report5
7.11 Peer review to support continued membership of the protocol group6
7.12 Notification of changes6
8 Confidentiality6
9 Complaints6
Appendix A (Informative) Finance7
Appendix B (Informative) Review techniques used by the peer review team8
Appendix C (Normative) Information to be included in the peer review report9
References10

ICS 03.120.20
National Standard of the People's Republic of China
GB/T 27040—2010/1ISO/1EC 17040:2005 Conformity assessment—General requirements for peer assessment of conformity assessment bodies and accreditation bodies (ISO/IEC 17040:2005, IDT)
Issued on June 30, 2010
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China Administration of Standardization of the People's Republic of China
|tt||Implementation on October 1, 2010
Normative references
Terms and definitions
Structural requirements
Human resource requirements
Qualifications and selection
5.2 Language
Information and documentation
Peer review process
Requests for peer review or extension of scope
Review and acceptance of requests
Preparation for the peer review process
Assignment of the peer review team
Document review
On-site review
Analysis of review findings
Report to the supervisor||tt ||Review of peer review reports
Peer review to support the agreement group to maintain membership..Change notification
8 Confidentiality
9 Complaints
Appendix A (Informative Appendix)
Appendix B (Informative Appendix)
Appendix C (Normative Appendix)
References
Review techniques used by the peer review group
Information to be included in the peer review report
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CB/T27040—2010/ISO/IEC17040:200510
GB/T27040--2010/IS0/IEC17040:2005 This standard is equivalent to IS0/1EC17040:2005 "Conformity Assessment General Requirements for Peer Review of Conformity Assessment Bodies and Accreditation Bodies" (English version).
For ease of use, this standard has made the following editorial changes: If the international standards cited or referenced in this standard have corresponding national standards, the national standards shall be adopted and their technical contents shall be consistent. -3.2 "See 7.10" in the note is changed to "See 7.11" because it does not correspond to the main text. Appendix C of this standard is a normative appendix, and Appendix A and Appendix B are informative appendices. This standard is proposed and managed by the National Technical Committee for Certification and Accreditation of Standardization (SAC/TC261). The drafting units of this standard are: China Household Electrical Appliance Research Institute, National Certification and Accreditation Administration, China National Accreditation Service for Conformity Assessment, China Quality Certification Center.
The main drafters of this standard are: Li Xuwei, Hao Xin, Xie Cheng, Gong Chixie, Zhai Peijun, Wang Huiling, Xu Na, Deng Yunfeng, and Liu Ting. GB/T 27040—2010/ISO/IFC 17040:2005 Peer review has been used for many years as a means of evaluating whether a particular peer group (i.e., a group of peer organizations or peer personnel) is qualified for membership. Peer review generally uses a process jointly established by existing members to determine whether a professional organization is qualified for membership. The process includes setting membership requirements and evaluating the compliance of candidate organizations with these requirements. In the field of conformity assessment, in order to ensure that the work of each organization can be reviewed and the review results can be accepted by all other members, many organizations that carry out similar work (such as testing organizations, accreditation organizations) use peer review as a means of review. With the increasing globalization of the economy, the need for mutual recognition between accreditation organizations and the need for mutual recognition between conformity assessment organizations has become increasingly urgent. As a result, each group has gradually established a peer review model suitable for its own industry, but the review methods of different groups have many similarities. Therefore, it is very necessary to establish a common standard for peer review. Of course, individual groups can adopt special requirements suitable for their specific areas of activity.
This standard is intended for any conformity assessment activities carried out by peer groups (e.g., conformity assessment bodies, accreditation bodies) (peer groups can be described in various ways, and are referred to as agreement groups in GB/T27068-2006). However, this does not mean that other groups working in different fields cannot implement peer review. It is just that these groups need to adopt appropriate organizational structures and methods to provide appropriate conditions for implementing the best peer review process and achieve twice the result with half the effort. This standard also enhances the confidence of parties who adopt or rely on conformity assessment results that the conformity assessment work is carried out in an appropriate manner by competent personnel.
Figure 1 of this standard shows the general process of peer review. The legend in Figure 1 divides the peer review process included in this standard into several stages. First, it is assumed that there is an applicant who wants to join a certain agreement group, and it is assumed that the agreement group has set some rules or requirements for applicants to join. This standard also includes the decision-making stage of group membership and the review and other stages related to the decision, which are decided independently by the specific agreement group. This standard focuses on the steps of implementing the peer review process. When necessary, some other relevant requirements outside the review process may be specified. This standard can be used in conjunction with G13/T27068·2006 for peer review processes in mandatory or voluntary areas of conformity assessment. The nature of the peer review depends on the objectives of the agreement group and the application of the results of the peer review process. The monthly standards of the agreement group may be one or more of the following!
a) Conformity of the organization with the specified requirements:
b) Equivalence of conformity assessment results between organizations;) The conformity assessment results of one organization are accepted by other organizations for use in their conformity assessment activities. Snow Product Partner Network ht
GB/T 27040--2010/1S0/IEC 17040:2005 Scope included in this standard
Scope not included in this standard
Review and acceptance of requests
Assignment of peer review team
Document review
On-site review
Analysis and conclusion
Figure 1 General process of peer review
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Change notification,
Supervision and review
1 Scope
GB/T 27040—2010/IS0/IEC 17040:2005 Conformity assessment, general requirements for peer review by conformity assessment bodies and accreditation bodies
1.」This standard specifies the general requirements for the peer review process implemented by an agreed group of accreditation bodies or conformity assessment bodies, and describes the structure and operation of the agreed group related only to the peer review process. 1.2 This standard does not cover further matters such as the arrangements for the formation, organization and management of the agreement group, nor does it cover how the group determines membership within the group through peer review. In addition, procedures such as the appeal of the decision of the agreement group by the applicant are not included in this standard. 1: CB/T 27068-2006 contains further information on more matters. 1.3 This standard applies to the performance review of conformity assessment bodies that carry out the following activities: a) testing; b) product certification; c) inspection; d) management system certification (sometimes also called registration); e) personnel certification. A peer review process can include more than one of the above activities, which is particularly applicable when the body being reviewed carries out a combined assessment of multiple conformity assessment activities. It also applies to peer review between accreditation bodies, also known as peer evaluation. NOTE 2 Member bodies of an agreement group may also wish to rely on a sound peer review process to evaluate the capabilities of a peer body as a potential subcontractor. 2 Normative references
The following documents are indispensable for the application of this document. For dated references, only the version with the date is applicable to this document. For undated references, the latest version (including all amendments) is applicable to this document. GB/T27000—2006 Vocabulary and general principles for conformity assessment (IS0/IEC17000:2004, IDT) 3 Terms and definitions
The following terms and definitions apply to this standard. 3.1
Peer assessment
Review of an organization by representatives of other organizations in the agreement group or candidate organizations of the agreement group according to specified requirements. [GB/T 27000—2006, definition 4.5]
Note 1: When a new group is about to be established, the concept of "candidate organization" arises during the period when there are no members yet. Note 2: Some protocol groups use the term "peer evaluation" instead of "peer review". 3.2
Applicant
The organization that is the subject of peer review.
The organization here can be an organization applying for membership of the protocol group or an protocol group applying to expand its business scope. If the peer review process is for the continuous assurance of conformity (see .11), the "applicant" refers to the organization being reviewed. 4 Structural requirements
4.1 This standard is limited to the requirements necessary for the successful implementation of the peer review process. GB/T 27068--2006 provides guidance for other aspects of the operation of the protocol group. 1
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GB/T 27040—2010/IS0/IEC 17040:2005
4.2 A management committee or individual with overall authority and responsibility for the peer review process shall be designated and shall be responsible for the following activities: a) developing policies and procedures related to the operation of the peer review process; b) implementing policies and procedures for the peer review process; c) managing the finances of the peer review process (see Appendix A); e) reporting on the conformity of the reviewed organization with the requirements of the agreement group; f) controlling the resolution of nonconformities of the reviewed organization; g) providing advice to the agreement group on matters related to the peer review process. The management committee or individual may authorize certain committees or individuals to perform specific activities on its behalf. For purposes of this International Standard, "management committee or individual" includes any committee or individual that has been authorized. 4.3 The responsibilities and obligations of the management committee or individual, and those of the committees or individuals to whom it delegates authority, shall be documented. 4.4 The management committee or individual shall ensure that persons involved in the peer review process are competent and can perform their duties objectively. 5 Human Resource Requirements
5.1 Qualifications and Selection
5.1.1 The qualification criteria for personnel implementing the peer review process should be clearly defined and documented. The elements of Chapter 7 of GB/T 19011-2003 can be applied to various forms of review with appropriate modifications. 5.1.2 The qualification criteria for personnel implementing the peer review process should match the personal qualities and abilities required of personnel performing the activity. 5.1.3 The abilities of personnel should match the nature of the peer review to be performed. (See Introduction) 5.1.4 The selection, training and continuous evaluation of personnel implementing the peer review process should be clearly defined and documented. 5.2 Language - Translation
5.2.1 The basic documents required for the peer review process should be in a language that all members of the peer review group can understand. The organization being reviewed may need to translate some documents into another language. The selection of these basic documents should be agreed upon among the members of the agreement group before the peer review process is implemented.
5.2.2 The language used in the implementation of the peer review process should be specified. To ensure that all members of the review team can understand the discussion, translation should be provided if necessary.
6 Information and documents
The management committee or individual shall provide the applicant, members of the agreement group and other interested parties with the following information and documents in the language agreed upon by the members:
a) The requirements of the agreement group for all members on which the peer review process is to be carried out. These requirements should refer to relevant standards or guidelines. If there are no relevant standards or guidelines, these requirements should at least include the following: - Structure;
Subcontracting;
Management system for conformity assessment results;
Internal audit and management review;
Documents,
Records;
Confidentiality;
. Human resources, including personal qualities and competences of personnel;
. Facilities and equipment, as appropriate;
Complaints and appeals.
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CB/T 27040—2010/ISO/IEC 170402005Any necessary additional documents to supplement the standard or guide should be developed by a committee or individual with the necessary technical competence and agreed upon by the members of the agreement group.
b) A clear and unambiguous definition of the form and scope of the peer review. Note: The form of the peer review refers to the peer review activities described in 7.1, and the scope of the peer review refers to the scope of the applicant's activities being reviewed. c) The overall scope of membership determined by the activities performed by members of the agreement group. Note: Members of the agreement group may perform other activities beyond the scope of the agreement group, but these activities are not within the scope of the peer review. d) A detailed description of the peer review process
c) Any fees that may be required and other costs incurred by the application, initial review and re-evaluation. f) Application form.
7 Requirements for the peer review process
7.1 General
The activities to be carried out during each peer review process shall be specified and documented and may include: a) review of documents; b) review of records; c) interviews with personnel, including top management; review of the implementation of activities within the organization; d) witnessing of the organization's implementation of various activities; e) witnessing the organization's witnessing of client activities; g) review of facilities required by relevant normative documents; h) technical review of conformity assessment activities; i) review of the results of comparisons and proficiency testing programs related to the effectiveness of the activities. For the purpose of this standard, the requirements specified in 7.2 to 7.12 are the minimum requirements for the peer review process and the agreement group may add requirements to suit its unique circumstances. 7.2 Application for peer review or extension of scope
7.2.1 The application form shall be signed by a duly authorized representative of the applicant. In the application form, the applicant should: provide a detailed description of the scope of its activities in the peer review process; b) briefly describe current and past activities and their relevant institutions; c) declare that it has understood how the peer review process is carried out: agree to the peer review process, especially to accept visits from the review team; d) agree to pay the applicant's related expenses wherever applicable, regardless of the review results, and be willing to bear the costs of subsequent supervision wherever applicable. 7.2.2 Prior to the on-site review, the applicant shall provide, upon request, at least the following information relevant to the expected scope of the peer review process: the applicant's management policies regarding confidentiality, objectivity, impartiality, independence, integrity and legal status; a) ||tt| ... 7.3 Review and acceptance of applications
7.3.1 Before the Management Committee or individual begins preparation for the peer review process, the application materials provided by the applicant shall be reviewed to ensure that the applicant meets the basic requirements for acceptance into the peer review process. 7.3.2 The Management Committee or individual shall notify the applicant of the results of the review. 7.3.3 The Management Committee or individual shall keep records of the review of the application for peer review. 7.4 Preparation for the peer review process
7.4.1 The preparation requirements for the peer review process shall be specified in the document. This document is an internal operating document of the agreement group and can be a confidential "operating document" or "guide" or a document named by other names. 7.4.2 If the applicant provides evidence of other independent assessments (such as accreditation or other peer assessments), it should be evaluated to determine the extent to which such evidence can be used to demonstrate compliance with the requirements of the agreement group. 7.4.3 The applicant or the management committee or individual may recommend that one or more members of the peer review team or group conduct an initial visit. Before the initial visit, the applicant should reach an agreement with the management committee or individual on the purpose, arrangements and financial conditions of the initial visit. Ideally, the initial visit should be undertaken by the leader of the current review team assigned in accordance with 7.5.2. If an initial visit is required before the peer review team is assigned, the management committee or individual should assign the task to a suitable and qualified person. 7.4.4 After obtaining the necessary information, the Management Committee or individual shall provide the applicant with a plan for the peer review process, including the number of persons, names and organizations proposed to undertake the peer review work, the likely duration of the review, and the costs that the applicant may incur. The Management Committee or individual shall obtain the applicant's acceptance of the plan before commencing the peer review process. Note: Guidance on the financial aspects of peer review is given in Appendix A. 7.5 Appointment of Peer Review Team
7.5.1 The Management Committee or individual shall appoint a qualified peer review team to conduct the peer review process. 7.5.2 One member of the peer review team shall be appointed as the leader, with full responsibility for the peer review process and for communication with the applicant and the Management Committee or individual.
Depending on the scale of the peer review process, a team of one person may be appointed, with the leader being responsible for conducting the entire peer review process.
7.5.3 The person designated to conduct a specific peer review process shall have practical experience in the activities to be reviewed. 7.5.4 Whenever possible, the team members shall be selected from a balanced group of institutions that are members of the agreed group. 7.5.5 The team members shall be designated with due regard to their ability to work together effectively. 7.5.6 Requirements shall be established to ensure objectivity in the work of the team members, taking into account any conflicts of interest that may exist. 7.5.7 Personnel from an institution that has previously been the subject of an assessment by a member of the institution being assessed shall not be designated as a member of the assessment team unless such reciprocal arrangements are made on purpose and there is written agreement from both institutions. Note: The collaborative group may specify a time limit for this requirement. 7.5. The Management Committee or individual may designate one or more observers to follow the assessment team, with the approval of the team leader, for the purpose of training and evaluation of personnel conducting the peer review process. 7.5.9 The Management Committee or individual shall notify the applicant of the names and organizations of the members and observers of the assessment team. The applicant shall be allowed to agree or object to the arrangements for the members and observers of the assessment team and shall state the reasons for such objection. The management committee or individual shall establish procedures for resolving such disagreements.
7.5.10 Where translators are required, documentation shall be established to clearly define the specific role of the translator, the selection and the responsibilities for providing such translators. Consideration shall be given to the need for objectivity and the need to provide complete and technically accurate translations (see 5.2). 7.5.11 The management committee or individual shall require the review team members to agree to and commit to a document that defines the team's objectives and responsibilities.
7.5.12 The management committee or individual shall establish procedures that clearly define that a plan shall be developed for each peer review process and that the plan shall be understood and accepted by all interested parties, including the applicant and the peer review team. The procedure shall include the actions to be taken if a subsequent review of the plan is found to be necessary.
7.6 Document Review
The review team shall review the documentation provided by the applicant to determine that it meets the requirements established by the peer review team. If the review finds that the document does not meet the requirements, it is not appropriate to proceed to the next stage unless the problem can be resolved to the satisfaction of both parties. The results of the document review should be recorded. 7.7 On-site review
7.7.1 The peer review team should hold an initial meeting with the applicant's relevant personnel at the beginning of the on-site review to confirm the purpose of the peer review, the requirements specified by the agreement group, and the scope and plan of the on-site review. 7.7.2 The peer review team should collect objective evidence of the applicant's compliance with the requirements specified by the agreement group within the applicable scope through the on-site review. When applicable, the review team may conduct a complete on-site review only at the applicant's main work location, or, if necessary, conduct an on-site review of other locations where the applicant works.
7.7.3 The peer review team should review the clauses involved in the applicant's activities within the scope of the application in accordance with the applicable requirements specified by the agreement group (see Appendix 13).
7.7.4 The peer review team shall witness examples and records of on-site activities of a sufficient number of applicant personnel using appropriate sampling techniques to ensure that the degree of compliance with requirements is appropriately evaluated. 7.7.5 The peer review team shall evaluate a sufficient number and category of applicant personnel to be confident that the applicant meets the requirements. 7.8 Analysis of Review Findings
The peer review team shall analyze all information and objective evidence collected during the document review and on-site review to determine the applicant's degree of compliance with the requirements specified by the Agreement Group and determine any nonconformities. If the review team has questions about possible nonconformities, the review team shall provide feedback to the relevant management committee or individual for clarification. Society: The peer review team may provide identified improvement suggestions to the applicant, as long as the suggestions are not considered advisory. 7.9 Peer Review Report
7.9.1 The alternate committee or individual shall adopt appropriate procedures as required, which shall at least ensure that:a) before leaving the site, the peer review team shall hold: one meeting with the applicant's top management and provide a report on the review findings, including any nonconformities to be raised to meet all requirements of the agreed group. The applicant shall be allowed to challenge the review findings and the basis for the review;wwW.bzxz.Net
b) the written report of the peer review process (see Appendix C) shall be brought to the applicant's attention in a timely manner. If the applicant copies the report, it shall be copied in full:
the applicant shall be invited to comment on the written report and explain the actions taken or planned to be taken within the specified time limit to address the nonconformities found;
d) the review team leader shall analyze the corrective actions proposed by the applicant to address the nonconformities (if necessary, other members of the peer review team may also participate) to determine whether the corrective actions are sufficient and effective; c) the review team leader shall notify the applicant of the results of the analysis. 7.9.2 The leader of the review team shall submit a written report to the Management Committee or individual that includes the conclusions or recommendations of the review and sufficient information to allow the Management Committee or individual to determine the applicant's compliance with the requirements of the Agreement Group. The Management Committee or individual shall specify the level of detail in the report, but shall include the information in Appendix C. NOTE: Reports prepared in accordance with clause 7.9.1 b) may be accompanied by information on actions taken to resolve nonconformities. 7.10 Review of peer review reports
7.10.1 The Management Committee or individual shall review the peer review report and related information. If the Management Committee or individual delegates this task, it shall be undertaken by an individual or group independent of the review team. Where necessary, appropriate technically qualified personnel shall be involved in the review.
7.10.2 The peer review report and other relevant information shall confirm the following: a) the peer review process was conducted in accordance with the requirements of this standard in a consistent and competent manner b) the information used to determine the applicant's compliance with the requirements of the agreement group is sufficient and reliable c) all nonconformities are accurately stated and documented. If the review does not clearly indicate that all of the above items have been met, the review report shall be handled in accordance with the procedures applicable to the agreement group.
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GB/T 27040—2010/IS0/LEC 17040:20057.10.3 The management committee shall have procedures to specify the actions to be taken when the review results in the applicant meeting the requirements of the agreement group.
Note: This standard does not contain a decision to allow an applicant to join the agreement group, nor does it contain procedures for handling appeals against such a decision (see 1.2). 7.10.4 The Management Committee or individual shall maintain records of review reports, review activities, and related communications. 7.11 Peer review to support the maintenance of membership in the Agreement Group If the Agreement Group decides to use peer review to provide evidence that member organizations are able to continue to meet the requirements of the Agreement Group, the Management Committee or individual shall establish procedures to specify how the requirements of this International Standard are to be applied. The Agreement Group may use peer review as an action taken when deficiencies are found in the work of a specific member organization, or as a planned review of all member organizations.
7.12 Notification of changes
7.12.1 The Agreement Group shall provide advance notice of proposed changes to peer review requirements. Before deciding on the exact form of the change and the effective date, the Agreement Group shall consult with the key stakeholders affected by the change. After the change requirements are decided and issued, it shall be verified that each member has made the necessary adjustments to its procedures within a time deemed reasonable by the Agreement Group. 7.12.2 Any changes in the member institution that may affect compliance with the requirements of the agreement group should be notified to the agreement group in a timely manner. The agreement group should establish procedures for handling such changes. The procedure may require the committee or individual responsible for peer review to evaluate the possible impact of the change. If necessary, the member institution shall be reviewed in full or in part according to the requirements of this standard. When the change only affects a member institution or part of its activities, a review of the partial elements is sufficient. 8 Confidentiality
The agreement group shall make and document appropriate arrangements to maintain the confidentiality of information obtained during the peer review process. These arrangements should cover all personnel working within the agreement group, including committee members and representatives of individuals from outside institutions. Unless required by law, this information shall not be disclosed to unauthorized parties without the written consent of the organization or individual that owns the information. When the agreement group provides such confidential information in response to legal requirements, it shall notify the institution of the information provided unless prohibited by law. 9 Complaints
The agreement group shall establish policies and procedures to handle complaints about the peer review process. The procedures should at least require the following content! a) determine the validity of the complaint;
without violating the principle of confidentiality, ensure that the complainant is informed of the outcome; b)
() ensure that appropriate corrective actions are taken; d)
document the actions taken and evaluate their effectiveness: e) establish and maintain records of all complaints.
Note: A complaint handling system that complies with the requirements of GB/T19012 can be considered to meet this requirement. 6
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Appendix A
(Informative Appendix)
The peer review process involves considerable resource consumption, which is used to: establish the peer review process;
manage and maintain the business review process,
implement the peer review process,
implement ongoing activities to ensure the compliance of members of the agreement group, if necessary. GB/T27040—2010/ISO/IEC17040:2005 The agreement group should decide how members provide resources. For example, if the group is composed of members of similar size, experience and scope of activities, the group may decide that each member will provide the necessary human resources for the formation of the peer review team, so that no financial compensation for uneven resource consumption will be required. In addition, if some member institutions of the group are mobilized to provide a larger number of human resources for the formation of the peer review team, the group may decide to reimburse them for the expenses incurred in this regard. These compensations may include only the actual travel expenses incurred, or they may also include compensation for the time of the personnel provided by the member institutions paid at an agreed rate. The group should develop and document policies and procedures for the financial aspects of peer reviews. The policy should recognize that such costs are proportional to the risks of not complying with the requirements of the group. http.
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