GB/T 39102-2020 Guidelines for design and production quality control of customized consumer products
Some standard content:
ICS03.120.99
A00
GB
National Standard of the People's Republic of China
GB/T39102—2020
Guidelines for design and manufacture quality control of customized consumer products
Issued on 2020-10-21
State Administration for Market Regulation
Standardization Administration of the People's Republic of China
Issued on 2020-10-21
Foreword
Introduction
Scope
2
3
4
5
6
7
8
9
10
Normative references||tt| |Terms and Definitions
General Principles
Requirements Determination
Design
Raw and Auxiliary Materials Control
Manufacturing
Pre-delivery Inspection
Packaging, Transportation and Delivery
References
Table of Contents
Title
GB/T39102—2020
Foreword
This standard was drafted in accordance with the rules given in GB/T1.1-2009. This standard was proposed and managed by the National Technical Committee for Consumer Product Safety Standardization (SAC/TC508). GB/T39102—2020
Drafting units of this standard: Shenzhen Institute of Standards and Technology, Qingdao Haier Industrial Intelligence Research Institute Co., Ltd., China National Institute of Standardization, Foshan Shunde Quality and Technical Supervision Standards and Coding Institute, Guangdong Dongguan Quality and Technical Supervision Standards and Coding Institute, Jomoo Kitchen and Bathroom Co., Ltd., Quanzhou Licheng Yunli Protective Equipment Co., Ltd., Beijing Zhixin Standard Consulting Service Co., Ltd., Hanergy Mobile Energy Holding Group Co., Ltd., Mona Lisa Group Co., Ltd., Kweichow Moutai Co., Ltd., Luzhou Laojiao Co., Ltd. 、Anhui Yingjia Gongjiu Co., Ltd.、Guangdong New Element Board Co., Ltd.、Shenzhen Weishidu Garment Co., Ltd.、Foshan Sanshui Henglida Knitting Co., Ltd.、Jinyan (Shenzhen) Precious Metals Industrial Co., Ltd.,The main drafters of this standard: Yang Jiong, Zhang Weijie, Liu Xia, Hou Junxia, ??Chen Canlin, Lin Xiaowei, Guo Jianhui, Guo Jianchuan, Guo Zhenpeng, Zhang Qikang, Wan Bo, Shen Caihong, Ni Yongpei, Jia Jian, Wei Hong, Li Wei, Gan Ke, Chen Qianwen, Gan Yiqun, Ren Taolin, Li Chun, Liu Yuping, Gan Yong, Liu Lu, Sun Xintao, Chen Liangquan, Xiao Libiao, Wen Wanliang, Zhang Suyi, Xiang Xingben, Chen Weiwei. m
GB/T39102—2020
Introduction
tt||Customized consumer products should be designed and produced according to the personalized needs of consumers. Consumers have great differences in their personalized demands. Enterprises should clearly define the quality control requirements in the design and production processes, and control the quality issues involved in each link of customized demand determination, design, raw and auxiliary material control, pre-delivery inspection and delivery to reduce the risks caused by product quality. This standard is a general standard in the field of customized consumer product quality management, which can provide technical support for the formulation of relevant standards. In recent years, with the in-depth development of my country's quality work and the implementation of the strategy of "winning by quality, leading by standards, and developing brands", the quality awareness of customized consumer product producers and operators has been enhanced, the quality management level has steadily increased, and the quality of consumer products has been increasing year by year. However, it has also gradually shown a trend of failing to consider the needs of consumer upgrades, resulting in a deviation between market supply and market demand. Therefore, it is urgent to further improve the supply quality of customized consumer goods, improve the supply structure, strengthen the adaptability and flexibility of consumer goods supply to changes in demand, improve consumer customization satisfaction, and consider the requirements of supply-side structural reform and domestic residents' consumption upgrades. IV
1 Scope
Guidelines for quality control of design and production of customized consumer goods GB/T39102—2020
This standard provides general principles, demand determination, design, raw material control, manufacturing, pre-delivery inspection, packaging, transportation and delivery process quality control guidance in the design and production of customized consumer goods. This standard applies to the quality control of customized consumer goods in the design and production stages. Normative references
The following documents are indispensable for the application of this document. For all dated references, only the dated version applies to this document. For all undated references, the latest version (including all amendments) applies to this document. GB/T25321—2010 Consumer Product Safety Manufacturing Management Guidelines Terms and Definitions
3
The following terms and definitions apply to this document. 3.1
consumer
consumer
an individual who purchases or uses property, products or services for daily consumption needs. [GB/T34400—2017, definition 2.1]
3.2
consumer product
consumerproduct
a product designed and produced for but not limited to personal use, including its components, parts, accessories, packaging and instructions. [GB/T36431—2018, definition 3.1]
3.3
customized consumerproducts
customized consumer products
consumer products that take into account the individual needs of consumers. 4
General principles
4.1
Quality control in the design stage
Quality control in the design stage of customized consumer products should consider the following factors: a)
Conduct quality planning in the design stage;
Match the input and output of the design with the needs of consumers; b)
c)
d)
e)
f)
g)
Conduct design analysis by simulation or sample production in the design stage; Conduct design review and confirmation for configuration design, variant design and design change; Inspect and identify samples in the design stage; Consider the requirements of subsequent production for the design output; Confirm the design output with consumers|| tt||1
GB/T39102—2020
4.2
Quality control in the production stage
Quality control in the production stage of customized consumer products should consider the following factors: a)
Conduct quality planning in the production stage;
Prepare and implement special quality control procedures for customized consumer products; b)
c) Match the basic quality data of production with consumer demand; Establish an error-proof traceability control mechanism for key components of customized consumer products; d)
e)
f)
Conduct inspection and supervision of customized consumer products, form quality control records, clarify traceability sources and responsibility information; Use statistical methods to analyze the production process. 4.3 Quality control process in the design and production stage The organization should establish a quality control process for the design and production stage of customized consumer products as shown in Figure 1, and establish a quality control system for customized consumer products, document it, implement it and maintain it. Demand confirmation
Customized demand
Demand confirmation
Customized contract
5Demand confirmation
5.1 Contents of customization requirements
Configuration design
Variation design
Design plan
Develop requirements
Design changes
Control||tt| |Raw and auxiliary material control
Logistics procurement
Material arrangement
Supplier
Management
Production and manufacturing
Quality basis
Data management
Key components
Data management
Key components
Traceability
Key components
Error proofing
Data collection
Query display
Analysis and optimization
Pre-delivery inspection
Quality inspection
Label identification
Inspection
Customized information| | tt | Specification data of consumer goods, such as volume, spatial dimension data, etc.; delivery
Packaging and transportation
Delivery confirmation
Materials: raw and auxiliary material information required for the production of customized consumer goods, such as textile fabrics, Plates, adhesives and hardware accessories, etc.; b)
c)
d)
e)
f)
S2||tt| | Appearance: Appearance style demand information of customized consumer products, including optional, subjective description, etc.; Function: Dominant functions, auxiliary functions, etc. of customized consumer products; Price: Price expectations, price range, etc. of customized consumer products: Others: Customized consumer products Delivery and after-sales requirements, such as delivery time limit, distribution method, acceptance standards and methods, liability for breach of contract, after-sales maintenance and repair, etc.
2 Customization requirements quality control points
5.2
Customization requirements include the following quality control points: 2
5.3
a) Requirement description;||tt ||b) Demand conversion;
Demand assessment;
c)
d)
Demand rectification;
Conversion of demand and order;|| tt||e)
Order information storage.
f)
Customized demand quality control methods
Customized demand includes the following quality control methods: GB/T39102—2020
a)
Enterprises through the Internet , social software, chat, face-to-face and other communication methods to accurately obtain consumer customization demand information: b) Convert consumer customization demand information into product technical information that can be manufactured; combined with enterprise customization case library and customization experience, Review, verify and confirm the rationality of customization requirements, safety, the company's manufacturing and variant design capabilities, delivery time, after-sales and other aspects, and feed back the evaluation results to consumers; consumers Based on the evaluation results provided by the enterprise, make adjustments and modifications to the customization requirements until both parties reach an agreement; d)
e) Convert the agreed customization requirements into order information and submit it to the design and production departments; f ) After accepting the order, the order information should accurately record the final customization requirement information and archive it. Customized demand quality control contract
5.4
Manufacturers and consumers should agree on demand information in the customized consumer goods contract and clarify the responsibilities and obligations of the following: a)
design and production The stages and methods in which consumers can participate in the process; the boundary range of configuration design, variant design and function realization; b) quality and safety acceptance standards for semi-finished products and finished products; c)
d) Delivery, confirmation and after-sales.
6 Design
Configuration Design
6.1 Hundred
Customized manufacturing enterprises should conduct product configuration design based on consumer customization needs and establish a complete product configuration information model or Examples, conduct quality and safety assessments, and formulate rational configuration design plans. Configuration design is carried out according to the following steps: a) Establish a product configuration model based on the combination of product basic modules and functional modules; provide users with optional functional requirements and matching combinations of functional requirements; b)
c)||tt ||Set configuration principles;
Clear the functional modules required for customized products according to the configuration principles, and match the basic modules to generate customized products. d)
6.2 Variant design
6.2.1 Product development stage
In the variant design stage for product development, customized cattle product enterprises should use mature basic products as prototypes to carry out Planning of custom product development and design of product extensions.
6.2.2 Product customization stage
In the product customization stage, variant design can be divided into product structure variant design and component parameter variant design, and can be carried out according to the following steps: a) In the process of product modularization On the basis, the basic structure model, assembly model, product model and other elements are used to design the product structure variation of 3
GB/T39102-2020
under automation or manual intervention;
b) in On the basis that the overall structure of the product remains unchanged, component parameter variation design is carried out for the components that need to be modified based on parameterization and product characteristics.
6.3
Design plan formulation
When formulating the design plan, design developers should confirm the following mandatory standards and the requirements for determining product safety in relevant laws and regulations; a)| |tt||Product protection facility requirements related to health, safety and environment; b)www.bzxz.net
c) Technical and process requirements for product realization; d)
e)
f)
The raw and auxiliary materials, equipment and personnel required for production and manufacturing; the material, structure, function and preparation status of raw and auxiliary materials; the acceptance criteria for inspecting product qualifications.
6.4
Design changes
If there are changes to the design plan during the customization process, the following measures should be taken for process control: inform consumers of the changes in a timely manner and determine the customized design content: a )
Important changes affecting the structure and performance of customized consumer products must be fully analyzed, demonstrated and tested to ensure the product safety and quality of the customized consumer products after the change b)
Changed design At the same time, the associated design drawings, design renderings, design templates or other design plan documents are modified at the same time, and clear and complete revision records are retained for easy search and traceability. 6.5
Quality control points
The design process includes the following quality control points: design input;
a)
design drawings;
b)|| tt||Design output;
c)
Sample trial production;
d)
e)
Sample testing.
Quality control methods
6.6
The design process includes the following quality control methods: production enterprises and consumers confirm that the design input is clear, complete, and consistent with the demand information; a )
b) Clarification and identification of demand information in design drawings; review and confirmation of design plans and changes; c)
Confirmation of trial samples by production companies and consumers; d)|| tt||e)
Confirmation of sample testing by manufacturers and consumers. Raw and auxiliary material control
7
7.1 Procurement
7.1.1
Quality control points
In the process of purchasing raw and auxiliary materials for customized consumer goods, enterprises include the following qualities Control points: a) supplier management;
b) purchase list;
c)
procurement requirements;
d)
incoming material inspection;
e)
Incoming material confirmation.
7.1.2
Quality control methods
The raw and auxiliary materials purchased by the enterprise include the following quality control methods: GB/T39102—2020
Develop supplier management measures and record Procurement source quality information records, evaluate the supplier's ability to provide high-quality products, and assist suppliers in a)
supplier selection decisions;
The list of raw and auxiliary materials provided to the supplier should be consistent with the requirements of design and production match and be confirmed; b)
c)
The list of raw and auxiliary materials provided to the supplier should be clear and consider the customization needs such as size, material, appearance and function agreed with the consumer; The party provides the quality and safety standards that should be considered for the materials supplied, as well as self-inspection or third-party inspection reports; d)
The enterprise conducts self-inspection or third-party inspection of raw and auxiliary materials; e)
f)
Enterprises and suppliers confirm material qualifications. Arrangement of raw and auxiliary materials
7.2
According to the customized consumer product design information and cattle production plan, automatically or manually arrange the raw and auxiliary materials required in the cattle production process to ensure the orderly advancement of the cattle production process. Raw materials and auxiliary materials should be linked to the production plan, and inventory information should be updated in a timely manner to ensure that the inventory information is accurate. 7.3 Key parts and supplier relationship management can associate the corresponding relationship between key parts and suppliers, and extract the supplier information corresponding to the key parts by collecting information on key parts on site. Analyze and summarize information on key components and quality indicators of key components on site to provide a basis for the company to evaluate key indicators of suppliers. Manufacturing
8
8.1
Quality control process
The quality control process of the manufacturing process of customized consumer products is shown in Figure 2, and the following factors are taken into consideration: Quality basis Control data and key components consider the characteristics of customized consumer products; a)
Set quality data collection points and key component collection information for quality control data, and collect data and information; b) ||tt| |c)
After the quality data is collected, it can be queried and displayed, and quality problem warning can be carried out by setting quality alert data; d)
After the key parts information is collected, it can be queried, traced and prevented Error handling; e)
can collect, integrate and big data analysis of data and information through the quality inspection system; f)
can form various reports during the processing of data and information to Assist managers in quality decision-making activities. 5
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