Some standard content:
ICS 03.100.20
People's Republic of China Baobiaoya
GB/T28829—2012
Requirements for supermarket classification2012-11-05Issued
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of the People's Republic of China
2012-12-01Implementation
This standard was drafted in accordance with the rules given in GB/T1.1-2009. This standard was proposed and managed by the Ministry of Commerce of the People's Republic of China. GB/T28829—2012
Drafting units of this standard: China Chain Store & Franchise Association, Beijing Jingkelong Commercial Co., Ltd., Liqun Group Co., Ltd., China Resources Vanguard Co., Ltd.
Main drafters of this standard: Yang Qingsong, Gao Jingsheng, Di Tongwei, Wang Weiyong, Lv Fei, Li Man. I
1 Scope
Requirements for supermarket grading
This standard specifies the basic requirements for supermarket grading. This standard applies to supermarket stores. Www.bzxZ.net
Normative references
GB/T28829—2012
The following documents are indispensable for the application of this document. For any dated referenced document, only the dated version applies to this document. For any undated referenced document, the latest version (including all amendments) applies to this document. GB/T10001.5 Public information graphic symbols for signs Part 5: Shopping symbols
GB/T18883 Indoor air quality standard
GB/T23650
Supermarket shopping environment
Code for store building design
3 Grading
Code for barrier-free design of urban roads and buildings This standard divides supermarkets into standard-compliant supermarkets and Jinding supermarkets based on the various requirements and targets for supermarkets. 4 Requirements for the classification of qualified supermarkets
Food safety
4. 1. 1. 1
Quality management mechanism
Supermarkets should have a sound commodity quality management mechanism and ensure its implementation. The specific requirements are as follows: a)
4. 1. 1. 2
Implement policies and regulations related to food safety; have a sound food safety management system in the store and set up corresponding management agencies; have a dedicated person to be responsible for and coordinate food safety work in the store; food products meet national food hygiene and food safety standards. Process and personnel
Supermarkets should have a sound food safety process and personnel management regulations. The specific requirements are as follows: a)
Food transportation, processing, storage, sales and garbage disposal processes should comply with the provisions of relevant laws and regulations: Personnel engaged in food operations must be trained, hold a certificate to work, and maintain good personal hygiene; the service methods and operating procedures of food operation-related personnel are appropriate to ensure food hygiene and safety; and food operation-related personnel should dress according to regulations and keep clean. 1
GB/T28829—2012
4.1.1.3 Equipment and facilities
Supermarkets should have good equipment and facilities to ensure food safety. The specific requirements are as follows: a)
Equipped with facilities and equipment required to ensure food quality; equipped with disinfection, fly prevention, dust prevention and other facilities, and in good use; b)
Equipped with corresponding cleaning equipment and complete operating tools; bulk food packaging equipment uses national safety certified equipment and uses materials that are harmless to the human body. Consumer safety
Fire safety
Supermarkets should have a sound fire safety management system. The specific requirements are as follows: a)
Establish a management department responsible for fire protection and be equipped with corresponding professionals; have a fire emergency plan;
Have a fire responsibility system and implement it to individuals;
Provide fire knowledge training for all employees, conduct drills regularly, and keep detailed records; establish fire files, and there will be no major fire accidents within one year. Facility and equipment safety
Supermarket Facilities and equipment should be intact and safe, and various signs should be clear. Specific requirements are as follows: a) Ensure the firmness and stability of buildings and equipment facilities, ensure the safe operation of the power system, and have corresponding inspection records; equip fire-fighting facilities and equipment in accordance with regulations, conduct regular inspections, maintenance and management, keep them in good condition, and keep records; the number of safety passage exits and evacuation distances meet national standards and remain unobstructed; equip with power emergency equipment, and install emergency lights at exits, emergency passages, and main passages; set up evacuation signs, guide signs, warning signs, and informative signs at elevators, exits, passages and other facilities to guide and prompt customers;
The ground should be flat and should be divided into high and low levels. The transition between high and low parts should be smooth, and the step-type transition should have eye-catching prompts; the ground should be paved with anti-slip, anti-pressure, load-bearing, wear-resistant, and easy-to-clean materials; the wall scenery should not exceed the wall's load-bearing capacity; the passages are arranged vertically and parallel to each other to keep them unobstructed in all directions; the shelves are made of easy-to-clean, tough and environmentally friendly materials, and meet environmental protection and fire protection standards. Promotional safety
Supermarkets should ensure the safety of promotional activities. The specific requirements are as follows: a)
Promotional activities have corresponding safety equipment and management measures to ensure a good shopping order and prevent traffic congestion, disorder and other problems;
Large-scale promotional activities have safety emergency plans; the content of promotional activities should be true and legal, and consumers should not be deceived or misled by fictitious original prices or misleading price forms; the quality of promotional products and the level of after-sales service should be guaranteed; large-scale promotional activities should be filed in accordance with regulations.
Enterprise security
The public security management department is sound, the safety prevention system is perfect, and there is a plan for handling emergencies. GB/T28829—2012
4.1.3.2 Follow the concept of "customer safety first", cultivate employees' ability to deal with emergencies, regularly practice emergency plans and keep records4.1.3.3 Equip with anti-theft and anti-robbery facilities to ensure the safety of corporate property,4.2 Service
Management system
Have relevant systems for commodity, financial, operational and personnel management. Have systems for the use, maintenance, repair and scrapping of various equipment4.2. 1.2
Have a complete service system and rules and regulations to ensure service quality, and implement them correctly. 4.2.1.3
Commodity service
The key business commodities are prominent and the display is convenient for consumers to buy. Strictly implement relevant laws and regulations.
Have a commodity quality assurance system. The commodity quality management department and personnel have a complete reward and punishment system to strictly control the purchase, acceptance, listing and sales of commodities. Implement national environmental protection standards, and the commodities have quality inspection certificates issued by the national inspection department. Large durable consumer goods such as home appliances, furniture, and kitchenware are provided with Chinese instructions for use and installation. Home appliances must have 3C certification
All goods have qualification documents proving the quality of the goods. The self-inspection or third-party inspection of the goods quality pass rate is more than 95%. There are price and measurement management systems and a complete supervision mechanism, special management departments and personnel, and the goods are clearly marked with prices, one product has one label, and the price label is filled in with true content and clear handwriting, and is stamped by the price management department. Weighing equipment uses measuring instruments that meet national standards and is subject to regular annual inspections. Information service
Provide true and effective commodity price information. Provide necessary information related to business operations such as business hours, service measures, return and exchange regulations, and warranty regulations. Personnel service
Have good service awareness and service level. All staff in the store have received service training. Employees are dressed uniformly and neatly, wear badges, and use standardized service terms. 4.2.4.3
There is a service desk with special service personnel. 4.3 Environment
Shopping environment
The shopping environment of the supermarket should comply with the provisions and requirements of GB/T23650. 4.3.2
Business environment
Supermarket layout
The supermarket should have a reasonable layout and clear signs. The specific requirements are as follows: 3
GB/T28829—2012
The entrance design is reasonable and the signs are clear. There is sufficient lighting for evening business to facilitate consumers to enter and exit; the directional signs and informative signs for commodities and different areas in the business premises are clear and legible, and provide guidance and prompts to customers: various public signs comply with GB/T10001.5 regulations; corresponding signs are set up at elevator entrances, emergency exits, cashier counters, toilets, etc. Sanitary environment
The supermarket should have a clean and tidy environment and good hygiene. The specific requirements are as follows: a)
The building design complies with the provisions of JGJ48, and the air quality complies with the requirements of GB/T18883 and other relevant laws and regulations. The air circulation in the store should be maintained, and the fresh air volume should be above 30m/(h·person); the noise in the store should be controlled below 60dB;
The temperature and humidity should comply with the relevant regulations formulated by the state and local governments: keep the business premises clean, have full-time cleaning staff, and have no dead corners. Product display
Supermarket products should be displayed beautifully and convenient for customers to choose. The specific requirements are as follows: a)
According to the characteristics of the products, corresponding display equipment should be equipped; the shelf density should be moderate to facilitate customer selection. Garbage disposal
Supermarket garbage should be properly stored and handled in a timely manner. The specific requirements are as follows: Garbage should be temporarily stored in a closed manner and handled in a timely manner;
All waste materials should have a destruction record.
Facilities and Equipment
Auxiliary Facilities and Equipment
Auxiliary Facilities and Equipment of Supermarkets shall meet the needs of consumers, and the specific requirements are as follows: a)
Set up the cashier area and the number of POS machines that match the store area and customer flow; the cashier counter is designed to facilitate the flow of customers, and the ratio of card swiping channels to non-card swiping channels shall not be less than 1:4; there shall be a customer service center (service desk) and relevant complaint telephones: multi-storey stores shall have escalators and freight elevators;
There shall be parking lots or parking spaces (located on pedestrian streets shall be deemed to have parking spaces); water supply and drainage facilities and sewage treatment facilities shall match the scale of operation. Warehouse Management
Supermarket warehouses shall be reasonably divided to facilitate the storage of goods, and the specific requirements are as follows: a)
Establish a complete commodity file to facilitate the traceability of goods; inventory goods shall be stored in categories and clearly marked; there shall be a special damaged goods area to clean up spoiled and problematic goods in a timely manner: inventory goods shall be separated from the ground by walls and stored according to the principle of first-in-first-out and separation of raw and cooked goods; the shelves, floors, commodity packaging boxes and containers in the cold storage shall be clean, and the equipment shall be normal. The necessary spacing and return air space should be reserved for fresh products in stock.
4.3.3.3 Barrier-free facilities
Barrier-free facilities in supermarkets comply with relevant regulations, and the specific requirements are as follows: Barrier-free facilities comply with the requirements of JGJ50;
GB/T28829—2012
Entrances, passages, elevators, toilets, parking lots, etc. of business premises have barrier-free passages and are kept unobstructed. 4.4 Integrity
Consumer Rights
4. 4. 1. 1
Maintain the legitimate rights and interests of consumers and implement various service commitments to consumers. Set up a special complaint reception department or personnel, keep a complaint completion record, and the completion rate is 100%. 4.4.1.2
Regularly evaluate consumer satisfaction, and the complaint handling satisfaction rate is above 95%. Supplier relations
Implement the requirements of laws and regulations related to fair trade and maintain fair trade order. Implement the payment deadline agreed with the supplier, and the payment deadline shall not exceed 60 days after receipt of the goods. When charging promotion service fees to suppliers, etc., the supplier’s consent should be obtained in advance, and the contract should be approved by the regulatory department
Good records in the industrial and commercial, quality inspection, and taxation departments Good records in the health and environmental supervision and management departments. Employee Rights and Interests
Implement the relevant laws and regulations on labor relations and safeguard the legal rights and interests of employees. Employees who have established labor relations for more than one month shall sign a written labor contract. Pay the national insurance for employees on time, and have a labor protection management system. Energy Saving
Institutional Guarantee
4.5.1.1 There are energy saving targets for major energy consumption such as water, electricity, gas, and packaging materials. 4.5.1.2
There are corresponding departments or personnel responsible for energy conservation in the store4.5.2 Implementation measures
Establish energy-saving operation specifications and energy-saving measures in the store4.5.2.1
4.5.2.2 Use equipment and facilities with energy-saving technology4.5.2.3 Regularly inspect, debug and maintain air conditioners, heating and lighting. 4.5.3
Publicity and education
Promote energy-saving publicity and training for employees to improve their energy-saving awareness and skills, and actively promote energy-saving and environmentally friendly products.
GB/T28829—2012
4.6 Other requirements
Supermarket stores that have fires, major product quality accidents, major food safety accidents, major price fraud accidents, major environmental accidents, casualties, etc. in the year will be vetoed.
5 Requirements for the classification of Jinding supermarkets
5.1 Basic requirements
Jinding supermarkets are established on the basis of qualified supermarkets and must meet the requirements of the following items 5.2
Business indicators
Annual sales of more than 20 million yuan (tax included). Business area of more than 1,000 square meters.
Annual average floor efficiency is not less than 20,000 yuan/m\.
Annual average labor efficiency is not less than 500,000 yuan/person.
Annual average profit margin is not less than 2%.
Customer unit price is not less than 30 yuan.
Daily average number of visitors is not less than 2,000 people.
Enterprise Management
Rules and Regulations
Commodity Management System
Supermarkets should have a complete commodity management system and implement it. The specific requirements are as follows: a)
The responsibilities of each link in the commodity circulation are clear and there is a person in charge; the quality pass rate of self-inspection or third-party inspection is 100%: the goods are well displayed and replenished in time.
Have a sound financial management system and implement it. Have complete work rules and regulations and processes and implement them. Have facilities and equipment maintenance management regulations and keep records. Have complete human resources management rules and regulations and implement them. Informationization
Internal management uses a local area network.
Sales and inventory data are updated in real time, and network management with the headquarters is realized. Store staff can go online at any time to conduct commodity sales and supplier information inquiries. The store and distribution center are managed online. Service Level
Cashier area
Entrance and exit are set separately.
There is a fast checkout channel.
There is an exit for non-shopping.
Provide credit card settlement service
Service center
There are staff members who are dedicated to receiving consultations and complaints, and 100% of them are handled and recorded. The satisfaction rate of handling normal complaints is 100%.
Provide storage services or lockers. Provide other additional services
Shopping baskets and trolleys
Meet customer needs and the quantity is appropriate.
In good condition and kept clean.
Return and exchange
Implement a barrier-free return and exchange system for products with quality problems. 5.4.5
Information communication
Communication methods
Multiple methods should be used to communicate with consumers, and the specific methods are as follows: a)
Provide product information;
Provide service information;
Provide membership services;
Provide customer suggestion boxes or suggestion books;
Provide other communication methods and means.
Use appropriate methods to carry out in-store and out-of-store publicity. Carry out interactive activities with customers regularly or irregularly. Parking service
Provide parking for bicycles or cars.
Barrier-free facilities
Accessibility of passages, elevators, stairs, etc. in the store. 5.5
Commodity procurement
The unified procurement rate of commodities is not less than 80%.
Fresh commodities have a stable supply channel. Operate private-label commodities.
Energy-saving and consumption-reducing measures
Use energy-saving energy-consuming equipment, lighting equipment, and fresh food storage and processing equipment. 5.6.1
Energy-consuming equipment uses a systematic energy-saving plan.
Have a packaging recycling system.
GB/T28829—2012
GB/T28829—2012
Use the grey water system, use grey water for flushing toilets, cleaning, sprinkler irrigation, etc. 5.6.4
It is advisable to spread the significance of energy saving and promote new energy-saving products with measures and relevant records 5.6.5
5.7 Corporate culture
Clear corporate logos inside and outside the store.
Employees are familiar with corporate culture and business philosophy. Employees have a rich spare time.
Actively participate in social welfare activities.
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References
GB/T18106—2004 Retail format classification, SB/T10465—2008 Chain operation terminology. "Regulations on Public Place Hygiene Management".State Council, Guo Fa [198724] No., April 1, 1987, GB/T28829-2012
"Law of the People's Republic of China on the Protection of Consumer Rights and Interests", Order of the President of the People's Republic of China No. 11, October 1993, Product Price Law of the People's Republic of China, Order of the President of the People's Republic of China No. 92, December 29, 1997, "Product Quality Law of the People's Republic of China", Order of the President of the People's Republic of China No. 33, July 8, 2000, "Xiang Bulk Food Hygiene Management Standards". Ministry of Health, Wei Fa Jian Fa [2003180] No., July 2, 2003, "Sanitary Management Measures for Central Air Conditioning and Ventilation Systems in Public Places". Ministry of Health, Wei Jian Fa [2006] No. 53, February 2006, "Xiang Supermarket Food Safety Operation Standards". Ministry of Commerce, December 25, 2006. [10]
Measures for the Administration of Fair Trade between Retailers and Suppliers. Ministry of Commerce, Order No. 17 of 2006, October 12, 2006. Labor Contract Law of the People's Republic of China, Order No. 65 of the President of the People's Republic of China, June 29, 2007. Food Safety Law of the People's Republic of China, Order No. 9 of the President of the People's Republic of China, February 28, 2009.
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