Some standard content:
GB/T19015--1996
This standard is equivalent to 1S010005:1995 Quality Management Quality Plan Guide. This standard is a component of the GB/T19000 family of standards and is consistent with it. This standard is proposed and managed by the National Technical Committee for Standardization of Quality Management and Quality Assurance (CSBTS/TC151). The responsible drafting unit of this standard is: China Institute of Standardization and Information Classification and Coding. The participating drafting units of this standard are: China Institute of Standardization and Information Classification and Coding, Quality and Reliability Research and Development Center of the National Defense Science and Technology Commission, 708 Institute of China Aerospace Industry Corporation, Standardization Institute of the State Building Materials Bureau, and China Ordnance Industry Standardization Institute. The main drafters of this standard are: Lu Jing, Li Renliang, Zhang Zhizhen, Wu Gualing, Chen Weiliang, Li Tienan, and Zhang Diping. GB/T19015-1996
ISO Foreword
ISO (International Organization for Standardization) is a worldwide federation composed of national standardization bodies (ISO member bodies). The work of formulating international standards is usually completed by ISO's technical committees. If each member group is interested in a standard project established by a technical committee, it has the right to participate in the work of the committee. International organizations (official or unofficial) that maintain contact with ISO can also participate in the relevant work. In the field of electrotechnical standardization, ISO maintains a close cooperative relationship with the International Electrotechnical Commission (IEC). The draft international standards formally adopted by the technical committee are submitted to the member groups for voting. The international standard can only be formally adopted if it obtains the consent of at least 5% of the member groups participating in the voting. International Standard ISU10005 was formulated by ISO/TC176 Quality Management and Quality Assurance Technical Committee SC2 Quality System Branch
Appendix A and Appendix B of this standard are for reference only. GB/T19015--·1996
This standard provides a method to link the specific requirements of a specific product, project or contract with the general requirements of the quality system elements. Its provisions should be regarded as recommendations rather than requirements. In an organization, in order to ensure that the specific quality requirements of the products that have been determined can be planned and explained locally during the production period, a quality plan can be used. Whether for sales products or internal facilities, quality plans can be used to demonstrate the specific application of the quality system to a given development project. In contract situations, suppliers can also use quality plans to demonstrate to customers how they meet specific quality requirements in a specific contract. In many cases, understanding customer requirements will facilitate the development of quality plans. Quality plans should be coordinated with other plans. 1 Scope
National Standard of the People's Republic of China
Quality Management
Guidelines for quality plans
Quslity management .
Guidelines for quality plans 1.1 This standard provides guidance for suppliers in the development, review, approval and revision of quality plans. This standard applies to two situations:
GB/T 19015—1996
idt IS0 10005:1995
a) Guidance for supplier organizations to meet the requirements of GB/T 1900I, GB/T 19002 or GB/T 19003 for the preparation of quality plans. b) When the supplier does not have a quality system that complies with the standard, guide the supplier to prepare a quality plan. In both cases, the quality plan is a supplement to the supplier's general quality system documents and should not repeat these general documents. In order to adapt to the situation of b), this standard has the characteristics covered by the general requirements of GB/T 19001, GB/T 19002 or GB/T 19003. The quality plan provides a way to link the specific requirements of the product, project or contract with the existing general quality system procedures: although it may be necessary to supplement some procedural documents, it does not need to develop "complete procedures or instructions above and beyond the existing regulations".
1.2 This standard applies to the occasions where the quality plan is applied to a specific product, project or contract. The quality plan can be applied to any general product category (hardware, software, process materials and services) or industry/economic sector. The quality plan can be used to monitor and assess whether the quality requirements are met, but these guidelines are not used as a checklist to prove compliance with the requirements. The quality plan can also be used in the field where the quality system is not documented, in which case procedures can be prepared to support the quality plan. Note 1: Appendix (Reminder The appendix of the standard includes a catalog of relevant standards. The information provided by these standards can help the development and review of quality plans. 2 Referenced standards
The provisions contained in the following standards constitute the provisions of this standard through reference in this standard. When this standard is published, the versions shown are valid. All standards will be revised, and parties using this standard should explore the possibility of using the latest versions of the following standards. GJ3/T6583-1994 Quality Management and Quality Assurance Terms (idtISO8402:1994) 3 Definitions
This standard adopts the definitions of GB/T6583 and the following definitions: For terms that have been defined in other standards and are repeated here, for clarity, the original standard number is marked after the term is defined. 3. 1 contract
A mutually agreed requirement transmitted by any means between the supplier and the customer, IGB/T19001-
3.2 Project project
A unique process consisting of a coordinated and controlled set of activities with start and completion dates, which achieves specified objectives under specific requirements of time, cost and resource constraints: Approved by the State Administration of Technical Supervision on December 31, 1996 and implemented on July 1, 1997
GB/T19015-1996
2 A separate project can be part of a larger project, 3 In some projects, the objectives are very detailed, and their characteristics are gradually determined as the project progresses. The result of the project can be one or several components of a product, 3.3 Type test type tcst
A test or series of tests conducted to confirm that a design can meet the requirements of the product specification before the design is approved. 3. 4 Witness test witness testing is a test of a product carried out in the presence of a customer representative or the first party. 3.5 procedure procedure is the prescribed way to carry out an activity. Notes 5 In many cases, procedures can be documented (e.g., quality order system procedures). 6 When procedures are documented, they are usually referred to as "written procedures" or "documented procedures." Written or documented procedures usually include the purpose and scope of the activity, what to do and who to do it, when, where and how; what materials, equipment and documents should be used; how to control and record the activities. [GBT 65HH] 3.6 product producer The result of an activity or process. 8 Products may include services, components, process materials, software or a combination of these. 9 Products may be tangible (e.g., components or process materials), intangible (e.g., knowledge or concepts) or a combination of these. 10 Products can be expected (such as provided to customers) or unexpected (such as contamination or unwanted consequences). [GB/T6588]
3.7 Quality plan qualityplan
A document that specifies special quality measures, resources and activity sequences for a specific product, project or contract. Note
11 The quality plan usually refers to the relevant parts of the quality register that apply to the given situation. 12 Depending on the scope of the quality plan, qualifiers can be used, such as "quality assurance plan" and "quality management plan". [GB/T G583
3.8 Quality system qualitysystem
Organizational structure, procedures, processes and resources required to implement quality management. NOTE
13 The internal program of the quality system should be based on the need to meet the quality objectives. 14 The quality system of an organization is designed primarily to meet the needs of the organization's internal management and is more extensive than the requirements of a specific customer program. The customer only evaluates the relevant parts of the quality system.
15 For the purpose of contractual or mandatory quality evaluation, it may require confirmation of the implementation of the identified quality program requirements. GH/1 6583
4 Development, review, approval and revision of quality plans 41 Development
When a quality plan is developed for a situation, the quality activities applicable to the situation should be determined and documented. The supplier's quality manual and procedure documents contain most of the common documents required. They can be selected, adapted and/or supplemented as needed. The quality plan shows how the necessary additional procedures specific to the supplier's products, projects or contracts refer to and apply its common documented procedures to achieve the specified quality objectives. The quality plan shall describe, directly or by reference to appropriate procedure documents or other documents, how the required activities are to be carried out. The format and level of detail of the quality plan shall be appropriate to the agreed customer requirements, the supplier's operating methods and the complexity of the activities to be carried out. The quality plan shall be as concise as possible and shall comply with the provisions of this standard (Appendix A gives an alternative example of a quality plan). When the supplier's quality system is not documented, the quality plan may be an independent document. Depending on the customer's requirements and the supplier's specific business situation, the quality plan may also be a component of other documents or certain documents (such as product plans or project plans). The quality plan may need to consist of several parts, each of which is a plan for a different stage, such as design, procurement, production or inspection and testing, or it may be a plan for certain specific activities, such as a reliability plan. Note 16: When a single quality plan is prepared, the following conventions may be used: "shall" indicates a requirement that must be followed by both or more parties! A "shall" indicates a statement of the party's purpose or intent; a "should" indicates a suggestion among possibilities; and a "may" indicates a set of activities permitted within the scope of the quality plan. 4.2 Review and Approval
The suitability of the quality plan shall be reviewed and submitted for formal approval by an authorized group that includes representatives of the relevant departments within the supplier's organization.
In a contractual situation, the supplier may submit the quality plan to the customer for review and approval, either as part of the bidding process before the contract is signed or after the contract is signed. If the quality plan is submitted as part of the bidding process and the contract is signed after the plan is submitted, the quality plan shall be reviewed and, if necessary, revised to reflect changes in requirements resulting from pre-contract negotiations. When required by the contract, the quality plan shall normally be submitted before the start of activities. The supplier shall submit the quality plan for each stage of the contract to the customer before the start of work in that stage. When agreed upon in the contract, the procedures referenced in the quality plan shall be available to the customer. 4.3 Revision
The supplier shall, when appropriate, develop a quality plan to reflect changes in the product, project or contract, changes in the method of manufacturing the product or providing the service, or changes in the quality assurance measures
The effectiveness and suitability of changes to the quality plan shall be reviewed by the same authorized group that reviewed the original quality plan. The revised quality plan shall be submitted to the customer for review and approval before implementation, in accordance with the specific requirements of the contract. 5 Contents of the quality plan
a) Conclusion
The contents of the quality plan shall be based on this standard and the supplier's documented quality system. The structure and numbering of the quality plan need not follow the structure and numbering of any GB/T19000 standard. The paragraph arrangement of this standard is only for ease of use and understanding. The elements described in the following sub-clauses that are related to the requirements of the product, project or contract shall be described in the quality plan. b) Scope of the quality plan
The scope of the quality plan shall be clearly defined and shall include, but not be limited to, the following contents. - Applicable products or projects;
- Applicable contract scope;
- Quality objectives for the product, project and/or contract (these quality objectives should be expressed as quantitatively as possible; - Specific exclusions
- Effective conditions.
5.1 Management responsibilities The quality plan shall identify the personnel within the supplier organization who are responsible for the following tasks: a) Ensuring that the activities required by the specific quality system or contract are implemented and controlled in a planned manner and that the progress of these activities is under control;
GB/T 190151996
h) Communicating the specific requirements of the specific product, project or contract to all relevant departments, subcontractors and customers, and resolving problems between interfaces;
c) Reviewing the results of the audit;
d) Approving requests for exemption of certain quality elements;
e) Controlling corrective actions (see 5.14).
5.2 Quality Plan and Quality System
Most documents required in the quality plan are usually part of the quality system documentation. The quality plan need only reference these documents and explain how they apply to the specific situation. When such documents do not have the required policy elements, the quality plan should supplement them and specify when, how and by whom they are developed and approved. 5.3 Contract Review
The quality plan should specify when, how and by whom specific requirements for the product, project or contract are reviewed. The quality plan should also specify how the results of the review are recorded and how conflicting or ambiguous requirements are resolved. 5.4 Design Control
The quality plan should specify:
a) when, how and by whom the design process is carried out, controlled and documented; b) arrangements for review, verification and validation of the design outputs against the design input requirements; c) when necessary, the scope of customer involvement in design activities such as participation in design review and design verification. Where appropriate, the quality plan shall reference the requirements of applicable laws, standards, specifications and regulations. 5.5 Document and Information Control
The quality plan shall specify:
a) the documents and information applicable to the product, project or contract; b) how to identify such documents and information;
c) how and from whom such documents and information can be obtained; d) how and by whom such documents and information are reviewed and approved. 5.6 Procurement
The quality plan shall specify:
a) any important products to be purchased, sub-contracted b) methods for evaluating, selecting and controlling subcontractors; c) where appropriate, reference to the requirements of the subcontractor's quality plan; d) methods for meeting regulatory requirements applicable to purchased products 5.7 Control of customer-supplied products
The quality plan shall specify:
a) how customer-supplied products (such as materials, process equipment, test equipment, software, data or services) are identified and controlled; h) methods for verifying that customer-supplied products meet specified requirements; c) methods for handling nonconforming products.
5. 8 Product identification and traceability
When traceability is required, the quality plan shall clearly define the scope and extent of this requirement, including how the relevant products are identified. When traceability is not required, product identification methods should also be considered. The quality plan shall specify:
a) how to identify and incorporate traceability requirements in contracts and regulations into work documents; b) what records related to traceability requirements need to be completed and how they are controlled and distributed. 5.9 Process control
, The quality plan shall specify how to control the production, installation and service processes to ensure that the specified requirements are met. GB/T19015--1996
When appropriate, the quality plan shall include or reference the following contents, but not limited to: a) relevant documented procedures;
b) process steps;
e) methods for monitoring and controlling process and product performance; d) technical qualification assessment criteria;
e) use of qualified processes and corresponding equipment and personnel; () tools, techniques and methods used to achieve the specified requirements. When there are installation requirements, the quality plan shall specify how to install the product and which characteristics need to be verified at the same time. 5.10 Inspection and Testing
The quality plan shall specify:
's) any relevant inspection and test plans (all of the following clauses may be part of the inspection and test plan), 1) how the supplier verifies that the subcontractor's product meets the specified requirements; c) the location of each inspection and test point in the process; d) what characteristics are inspected and tested at each point, the procedures and acceptance criteria to be adopted, and the special tools required.Technical and personnel qualifications
e) The points established by the customer to witness or verify the selected characteristics of the product or the product production and installation process: f) Which inspections or tests need to be witnessed or carried out by the legal cage organization; g) Where, when and how the supplier is required by the customer or statutory authority to be carried out by a third party: 1 Type test;
2) Witness test (including on-site acceptance)
3) Product verification:
4) Product certification:
5) Identification of materials, products, processes or personnel! 5.11 Control of inspection, measuring and test equipment The quality plan shall specify the control system for inspection, measuring and test equipment used for products, projects or contracts, including a) Equipment identification;
b) Calibration method:
c) Methods for indicating and recording calibration status; d) What records of the use of such equipment are kept so that when the equipment is found to be out of calibration, the validity of previous test results can be determined. 5.12 Inspection and test status
The quality plan should specify the specific requirements and methods for the inspection and test status identification of the product and the related documents and information. 5.13 Control of nonconforming products
The quality plan should specify how nonconforming products are identified and controlled to prevent them from being misused before they are properly disposed of. The quality plan needs to specify some specific restrictions, such as the degree and type of rework allowed. The quality plan should clarify under what circumstances and how the supplier can make concession requests for products that do not meet the specified requirements. For this situation, the quality plan should specify:
a) Who is responsible for making concession requests;
b) How to make such a request
|What information is provided in what form;
d) Who has the responsibility and authority to accept or reject the concession request. 5.14 Corrective and preventive actions
The quality plan should specify specific preventive and corrective actions and follow-up activities for products, projects or contracts to avoid the occurrence or recurrence of nonconformities: The responsibilities for proposing and approving corrective and preventive actions should be determined. 5.15 Handling, storage, packaging, protection and delivery The quality plan should specify:
GB/T 190151996
a) How to meet the specific requirements of handling, storage, packaging, protection and delivery: h) How to deliver the product to the designated location without compromising its required characteristics. 5.16 Control of quality records
The quality plan should specify how to control the records of specific products, projects or contracts, including: a) Who, where and how long to keep what records! b) What legal or regulatory requirements to meet and how to meet these requirements) What record method (such as hard copy or electronic media) to use, d) How to determine and meet the requirements of clarity, storage, retrieval, disposal and confidentiality of records: e) What methods are used to ensure that these records are available when needed; 1) When and how to provide what records to customers; g) In what language to provide records.
5.17 Quality Audits
The quality plan shall specify the type and extent of quality audits to be conducted and how the audit results will be used to correct nonconformities associated with the product, project or contract and to prevent their recurrence. Such audits may include:
) Internal audits of suppliers;
b) Audits of suppliers by customers:
) Audits of subcontractors by suppliers and customers:
) Audits of suppliers and subcontractors by first parties or statutory bodies, including audits conducted for the purpose of quality system certification and registration.
5.18 Training
The quality plan shall describe any specific training requirements for personnel who will perform a process in the plan and how such training will be accomplished and recorded:
Training shall include:
a) Training of new personnel:
6) Training of existing personnel in new or revised operating procedures. 5.19 Service
When there are service requirements, the quality plan shall specify how the supplier ensures compliance with the corresponding service requirements, such as: a) legal and regulatory requirements;
b) industry norms and practices
) service level agreement:
d) customer personnel training:
e) the effectiveness of technical support at different stages within the period agreed by both parties. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Indicative Appendix)
Simplified Examples of Quality Plans
This appendix provides some examples of how to prepare quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard. The actual quality plan may be more complex. It is generally required that the quality plan should include all the essentials, unless in some special cases some elements are not applicable to the case. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can be used according to the specific situation. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can be supplemented by text.
English writing instructions
Accepting orders
Contract review
Go to the original customer's site
Disassemble and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the wear of the bearing
SP4. 4. 5
Reassemble the optical components of the coagulation shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..11 Control of Inspection, Measuring and Test Equipment The quality plan shall specify the control system for inspection, measuring and test equipment used for the product, project or contract, including a) equipment identification; b) calibration methods; c) methods for indicating and recording calibration status; d) what records of the use of such equipment are kept so that when the equipment is found to be out of calibration, the validity of previous test results can be determined. 5.12 Inspection and Test Status The quality plan shall specify specific requirements and methods for product inspection and test status identification and related documents and information. 5.13 Control of Nonconforming Product The quality plan shall specify how nonconforming product is identified and controlled to prevent misuse before appropriate disposal. The quality plan needs to specify some specific restrictions, such as the degree and type of rework allowed. The quality plan shall specify under what circumstances and how the supplier can make concession requests for product that does not meet the specified requirements. For this situation, the quality plan should specify:
a) Who is responsible for making concession requests;
b) How to make such a request
| What information is provided in what form;
d) Who has the responsibility and authority to accept or reject the concession request. 5.14 Corrective and preventive actions
The quality plan should specify the specific preventive and corrective actions and follow-up activities for the product, item or contract to avoid the occurrence or recurrence of nonconformities: The responsibilities for proposing and approving corrective and preventive actions should be determined. 5.15 Handling, storage, packaging, protection and delivery The quality plan should specify:
GB/T 190151996
a) How to meet the specific requirements of handling, storage, packaging, protection and delivery;
h) How to deliver the product to the designated location while ensuring that its required characteristics are not compromised. 5.16 Control of quality records
The quality plan should specify how records for a specific product, project or contract are controlled, including: a) what records are kept by whom, where and for how long! b) what legal or regulatory requirements are to be met and how these requirements are met) what record format is used (such as hard copy or electronic media); d) how to determine and meet the requirements for clarity, storage, retrieval, disposal and confidentiality of records; e) what methods are used to ensure that these records are available when needed; 1) when and how to provide what records to customers; g) in what language the records are provided.
5.17 Quality Audits
The quality plan shall specify the type and extent of quality audits to be conducted and how the audit results will be used to correct nonconformities associated with the product, project or contract and to prevent their recurrence. Such audits may include:
) Internal audits of suppliers;
b) Audits of suppliers by customers:
) Audits of subcontractors by suppliers and customers:
) Audits of suppliers and subcontractors by first parties or statutory bodies, including audits conducted for the purpose of quality system certification and registration.
5.18 Training
The quality plan shall describe any specific training requirements for personnel who will perform a process in the plan and how such training will be accomplished and recorded:
Training shall include:
a) Training of new personnel:
6) Training of existing personnel in new or revised operating procedures. 5.19 Service
When there are service requirements, the quality plan shall specify how the supplier ensures compliance with the corresponding service requirements, such as: a) legal and regulatory requirements;
b) industry norms and practices
) service level agreement:
d) customer personnel training:
e) the effectiveness of technical support at different stages within the period agreed by both parties. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Indicative Appendix)
Simplified Examples of Quality Plans
This appendix provides some examples of how to prepare quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard. The actual quality plan may be more complex. It is generally required that the quality plan should include all the essentials, unless in some special cases some elements are not applicable to the case. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can be used according to the specific situation. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can be supplemented by text.
English writing instructions
Accepting orders
Contract review
Go to the original customer's site
Disassemble and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the wear of the bearing
SP4. 4. 5
Reassemble the optical components of the coagulation shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..11 Control of Inspection, Measuring and Test Equipment The quality plan shall specify the control system for inspection, measuring and test equipment used for the product, project or contract, including a) equipment identification; b) calibration methods; c) methods for indicating and recording calibration status; d) what records of the use of such equipment are kept so that when the equipment is found to be out of calibration, the validity of previous test results can be determined. 5.12 Inspection and Test Status The quality plan shall specify specific requirements and methods for product inspection and test status identification and related documents and information. 5.13 Control of Nonconforming Product The quality plan shall specify how nonconforming product is identified and controlled to prevent misuse before appropriate disposal. The quality plan needs to specify some specific restrictions, such as the degree and type of rework allowed. The quality plan shall specify under what circumstances and how the supplier can make concession requests for product that does not meet the specified requirements. For this situation, the quality plan should specify:
a) Who is responsible for making concession requests;
b) How to make such a request
| What information is provided in what form;
d) Who has the responsibility and authority to accept or reject the concession request. 5.14 Corrective and preventive actions
The quality plan should specify the specific preventive and corrective actions and follow-up activities for the product, item or contract to avoid the occurrence or recurrence of nonconformities: The responsibilities for proposing and approving corrective and preventive actions should be determined. 5.15 Handling, storage, packaging, protection and delivery The quality plan should specify:
GB/T 190151996
a) How to meet the specific requirements of handling, storage, packaging, protection and delivery;
h) How to deliver the product to the designated location while ensuring that its required characteristics are not compromised. 5.16 Control of quality records
The quality plan should specify how records for a specific product, project or contract are controlled, including: a) what records are kept by whom, where and for how long! b) what legal or regulatory requirements are to be met and how these requirements are met) what record format is used (such as hard copy or electronic media); d) how to determine and meet the requirements for clarity, storage, retrieval, disposal and confidentiality of records; e) what methods are used to ensure that these records are available when needed; 1) when and how to provide what records to customers; g) in what language the records are provided.
5.17 Quality Audits
The quality plan shall specify the type and extent of quality audits to be conducted and how the audit results will be used to correct nonconformities associated with the product, project or contract and to prevent their recurrence. Such audits may include:
) Internal audits of suppliers;
b) Audits of suppliers by customers:
) Audits of subcontractors by suppliers and customers:
) Audits of suppliers and subcontractors by first parties or statutory bodies, including audits conducted for the purpose of quality system certification and registration.
5.18 Training
The quality plan shall describe any specific training requirements for personnel who will perform a process in the plan and how such training will be accomplished and recorded:
Training shall include:
a) Training of new personnel:
6) Training of existing personnel in new or revised operating procedures. 5.19 Service
When there are service requirements, the quality plan shall specify how the supplier ensures compliance with the corresponding service requirements, such as: a) legal and regulatory requirements;
b) industry norms and practices
) service level agreement:
d) customer personnel training:
e) the effectiveness of technical support at different stages within the period agreed by both parties. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Indicative Appendix)
Simplified Examples of Quality Plans
This appendix provides some examples of how to prepare quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard. The actual quality plan may be more complex. It is generally required that the quality plan should include all the essentials, unless in some special cases some elements are not applicable to the case. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can be used according to the specific situation. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can be supplemented by text.
English writing instructions
Accepting orders
Contract review
Go to the original customer's site
Disassemble and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the wear of the bearing
SP4. 4. 5
Reassemble the optical components of the coagulation shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..14 Corrective and preventive actions
The quality plan shall specify the specific preventive and corrective actions and follow-up activities for the product, item or contract to avoid the occurrence or recurrence of nonconformities: the responsibilities for proposing and approving corrective and preventive actions shall be determined. 5.15 Handling, storage, packaging, protection and delivery The quality plan shall specify:
GB/T 190151996
a) How to meet the specific requirements of handling, storage, packaging, protection and delivery: h) How to deliver the product to the designated location while ensuring that its required characteristics are not degraded. 5.16 Control of quality records
The quality plan shall specify how to control the records of specific products, items or contracts, including: a) Who keeps what records, where and for how long! b) what legal or regulatory requirements are to be met and how they are to be met) what record formats are to be used (e.g. hard copy or electronic media); d) how the requirements for legibility, storage, retrieval, disposal and confidentiality of records are determined and met; e) what methods are to be used to ensure that the records are available when needed; 1) what records are to be provided to the customer when and in what manner; g) in what language the records are to be provided.
5.17 Quality Audits
The quality plan shall define the types and extent of quality audits to be conducted and how the audit results are to be used to correct nonconformities associated with the product, project or contract and to prevent their recurrence. Such audits may include:
) internal audits of suppliers;
b) audits of suppliers by customers;
) audits of subcontractors by suppliers and customers;
) audits of suppliers and subcontractors by first parties or statutory bodies, including audits conducted for the purpose of quality system certification and registration.
5.18 Training
The quality plan shall describe any specific training requirements for personnel who will perform a process in the plan and how such training will be accomplished and recorded:
Training shall include:
a) Training of new personnel:
6) Training of existing personnel on new or revised operating procedures. 5.19 Services
When services are required, the quality plan shall specify how the supplier will ensure compliance with the corresponding service requirements, such as: a) Legal and regulatory requirements;
b) Industry norms and practices
|) Service level agreements:
d) Training of customer personnel:
e) The effectiveness of technical assurance at different stages within a mutually agreed period. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Suggestive Appendix)
Simple Examples of Quality Plan Diagrams
This appendix provides some examples of methods for preparing quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard, and the actual quality plan may be more complex. It is generally required that the quality plan should include all the elements, unless in some special cases, some elements are not applicable to the situation. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can also be used according to the specific circumstances. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can also be supplemented by text.
Instructions for writing in English
Order acceptance
Contract review
Go to the original customer's site
Dismantle and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the bearing wear
SP4. 4. 5
Reassemble the optical components of the shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..14 Corrective and preventive actions
The quality plan shall specify the specific preventive and corrective actions and follow-up activities for the product, item or contract to avoid the occurrence or recurrence of nonconformities: the responsibilities for proposing and approving corrective and preventive actions shall be determined. 5.15 Handling, storage, packaging, protection and delivery The quality plan shall specify:
GB/T 190151996
a) How to meet the specific requirements of handling, storage, packaging, protection and delivery: h) How to deliver the product to the designated location while ensuring that its required characteristics are not degraded. 5.16 Control of quality records
The quality plan shall specify how to control the records of specific products, items or contracts, including: a) Who keeps what records, where and for how long! b) what legal or regulatory requirements are to be met and how they are to be met) what record formats are to be used (e.g. hard copy or electronic media); d) how the requirements for legibility, storage, retrieval, disposal and confidentiality of records are to be determined and met; e) what methods are to be used to ensure that the records are available when needed; 1) what records are to be provided to the customer when and in what manner; g) in what language the records are to be provided.
5.17 Quality Audits
The quality plan shall define the types and extent of quality audits to be conducted and how the audit results are to be used to correct nonconformities associated with the product, project or contract and to prevent their recurrence. Such audits may include:
) internal audits of suppliers;
b) audits of suppliers by customers;
) audits of subcontractors by suppliers and customers;
) audits of suppliers and subcontractors by first parties or statutory bodies, including audits conducted for the purpose of quality system certification and registration.
5.18 Training
The quality plan shall describe any specific training requirements for personnel who will perform a process in the plan and how such training will be accomplished and recorded:
Training shall include:
a) Training of new personnel:
6) Training of existing personnel on new or revised operating procedures. 5.19 Services
When services are required, the quality plan shall specify how the supplier will ensure compliance with the corresponding service requirements, such as: a) Legal and regulatory requirements;
b) Industry norms and practices
|) Service level agreements:
d) Training of customer personnel:
e) The effectiveness of technical assurance at different stages within a mutually agreed period. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Suggestive Appendix)
Simple Examples of Quality Plan Diagrams
This appendix provides some examples of methods for preparing quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard, and the actual quality plan may be more complex. It is generally required that the quality plan should include all the elements, unless in some special cases, some elements are not applicable to the situation. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can also be used according to the specific circumstances. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can also be supplemented by text.
Instructions for writing in English
Order acceptance
Contract review
Go to the original customer's site
Dismantle and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the bearing wear
SP4. 4. 5
Reassemble the optical components of the shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..19 Service
When there are service requirements, the quality plan shall specify how the supplier ensures compliance with the corresponding service requirements, such as: a) legal and regulatory requirements;
b) industry norms and practices
) service level agreements:
d) customer personnel training:
e) the effectiveness of technical support at different stages within the period agreed by both parties. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Indicative Appendix)
Simplified Examples of Quality Plans
This appendix provides some examples of how to prepare quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard. The actual quality plan may be more complex. It is generally required that the quality plan should include all the essentials, unless in some special cases some elements are not applicable to the case. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can be used according to the specific situation. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can be supplemented by text.
English writing instructions
Accepting orders
Contract review
Go to the original customer's site
Disassemble and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the wear of the bearing
SP4. 4. 5
Reassemble the optical components of the coagulation shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planning
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..19 Service
When there are service requirements, the quality plan shall specify how the supplier ensures compliance with the corresponding service requirements, such as: a) legal and regulatory requirements;
b) industry norms and practices
) service level agreements:
d) customer personnel training:
e) the effectiveness of technical support at different stages within the period agreed by both parties. 5.20 Statistical techniques
The quality plan shall specify the specific statistical techniques required. GB/T19015—1996
Appendix A
(Indicative Appendix)
Simplified Examples of Quality Plans
This appendix provides some examples of how to prepare quality plans (see Figures A1 to A4 and Table A1). The quality plan introduced in this example is not as complete as that specified in Chapter 5 of this standard. The actual quality plan may be more complex. It is generally required that the quality plan should include all the essentials, unless in some special cases some elements are not applicable to the case. The quality plan can be described in any appropriate form that meets the requirements of the agreement. Although the example given is in the form of a flow chart, other better forms can be used according to the specific situation. In some cases, a text description may be more appropriate than a diagram. Similarly, the diagram form can be supplemented by text.
English writing instructions
Accepting orders
Contract review
Go to the original customer's site
Disassemble and clean the forged shaft and optical reader
SP4. 4. 5
Inspect the laser shaft and perform a bending test
Symbol explanation
Inspect the wear of the bearing
SP4. 4. 5
Reassemble the optical components of the coagulation shaft and reseal SP4. 9. 5
And perform a test
IP4. 10.2 Supporting Documents for the Service Quality Plan Quality Assurance Procedures Technical Procedures Purchasing Procedures Testing Procedures Delivery Procedures Service Procedures Training Procedures Inspection/Review Provision of Training Verification Training Note that the service quality plan should also include written instructions and/or references to procedures or other documents that are not marked in the flow chart but are required for the activities, such as: - Document control, - Product traceability; - Involvement of third parties, - Nonconformities: - Quality audits Quality records! Management responsibilities.
Figure A1 Example of service quality plan
GB/T190151996
(Student Guidance
According to the package
Reply number
Part A
Flowchart\
o1o1o1Y
1 Symbol description:
Project record
Expansion report
Process step
Guidebook
W1--123
w1:321
GB/T 19015—1996
Quality characteristics to be manufactured
(to be checked
the following technical conditions>
Temperature, pressure
Process control
Guide
IPC-22
Pre-trial and testing
Technical status management
System test
Specification
Process control
! Verification
Control method
Refer to No. 1
Checklist
Cizhao No. 2
Checklist
Refer to No. 1
Guide
Workstation
√
Process Material Quality Plan Example
Project Initiation
Project Planningbzxz.net
Functional Specification
System Design
Software Development
Dunzhou Chaocheng
System Integration
System Testing
Visual Inspection
System Delivery
Final Project Review
Financial Monitoring
Acceptance Criteria
Figure A4 Software Life Cycle Example
Quality Reference for Non-Planned Activities
(See)
..................
TIP.........r..
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