GB/T 39065-2020.Specification for sharing of E-commerce quality information.
1Scope
GB/T 39065 specifies the sharing subject, sharing category, sharing content and Sharing requirements.
GB/T 39065 is suitable for the specification and management of sharing information related to e-commerce product quality.
2 Normative references
The following documents are essential for the application of this document. For dated references, only the dated version applies to this document. For undated referenced documents, the latest version (including all amendments) applies to this document.
GB 3100 International System of Units and its Application
GB/T 4754 National Economic Industry Classification
GB/T 23705 Digital City Geographic Information Public Platform Place Name/Address Coding Rules
||tt| |GB/T 35408 E-commerce Quality Management Terminology
3 Terms and Definitions
The terms and definitions defined in GB/T 35408 and the following are applicable to this document.
3.1
E-commerce E-commerce
Business activities of product and service transactions through information networks.
[GB/T 35408-2017, definition 2.1.1]
3.2
E-commerce quality information
E-commerce (3.1) products, A general term for information, data and intelligence related to quality management in services, transactions, after-sales and other processes.
4 Sharing subjects
The sharing subjects of e-commerce quality-related information include but are not limited to:
a) Industry authorities:
b) E-commerce enterprises;
|| tt||c) Third-party service agencies and others.
5 sharing categories
5.1 Enterprise information
According to the sharing requirements, the enterprise information shared by e-commerce related parties mainly includes:
a) Basic enterprise information;
||tt ||b) Corporate contact information;
c) Corporate credit information;
d) Quality certification information;
e) Quality-related honor information.
5.2 Product Information
Based on sharing requirements, product information shared by e-commerce related parties mainly includes:
a) Basic product information;
b) Product licensing and enforcement Certification information;
c) Product inspection and testing information.
5.3 Other information
According to sharing requirements, other information shared by e-commerce mainly includes:
a) Quality risk information;
b) Customer experience information.
Note: Customer experience information includes product transactions, distribution, after-sales service and other quality information.
This standard specifies the sharing subjects, sharing categories, sharing content and sharing requirements of e-commerce quality-related information. This standard applies to the specification and management of sharing e-commerce product quality-related information.

ICS35.240.60
A10
GB
National Standard of the People's Republic of China
GB/T39065—2020
Specification for sharing of E-commerce quality information2020-07-21Issued
State Administration for Market Regulation
National Administration of Standardization
Issued
2021-02-01Implementation
Foreword
Scope
2
3
Normative references
Terms and definitions
4Sharing subjects
5Sharing categories
6
Shared content
Sharing requirements
References·
Table of contents
Title
GB/T39065—2020
Foreword
This standard was drafted in accordance with the rules given in GB/T1.1-2009 GB/T39065—2020
This standard was proposed and managed by the National Technical Committee for Standardization of E-commerce Quality Management (SAC/TC563). The drafting units of this standard are: Hangzhou National E-commerce Product Quality Monitoring and Disposal Center, Zhejiang Yangtze River Delta Standardization Research Institute, Alibaba (China) Co., Ltd., Beijing Jingdong Century Trading Co., Ltd., Suning.com Group Co., Ltd., Weikai Testing Technology Co., Ltd., Hangzhou Standardization Research Institute, China National Institute of Standardization, Henan National Holdings Co., Ltd., China University of Metrology, and Ningbo Standardization Research Institute.
Main drafters of this standard: Jiang Hong, Chen Zhaobo, Xu Yanjun, Wang Hongtao, An Lina, Xu Yingcheng, Deng Mingting, Liu Songguo, Chen Liping, An Zhiqiang, Chen Ruidong, Chen Yongqiang, Zhao Hui, Ye Kai, Jiang Yiping, Lin Xiang, Tan Lingbo, Su Shaorui, Che Junjian, Wu Jiangang, Zuo Aibing, Zheng Fum
1 Scope
Specification for sharing quality information of e-commerce
GB/T39065—2020bzxZ.net
This standard specifies the sharing subjects, sharing categories, sharing contents and sharing requirements of information related to e-commerce quality. This standard is used to regulate and manage the sharing of information related to the quality of e-commerce products. 2 Normative references
The following documents are indispensable for the application of this document. For all dated references, only the dated version applies to this document. For all undated references, the latest version (including all amendments) applies to this document. GB3100 International System of Units and Its Application
National Economic Industry Classification
GB/T4754
GB/T23705
Digital City Geographic Information Public Platform Place Name/Address Coding Rules 3 E-commerce Quality Management Terminology
GB/T35408
3 Terms and Definitions
3
The following terms and definitions defined in GB/T35408 apply to this document. 3.1
E-commerce
E-commerce
Business activities of trading products and services through information networks. [GB/T35408—2017 Definition 2.1.1]
3.2
E-commerce quality information
E-commerce quality information E-commerce (3.1) A general term for messages, data, and intelligence related to quality management in the process of products, services, transactions, after-sales, etc. 4 Sharing entities
4
The sharing entities of e-commerce quality-related information include but are not limited to: Industry regulatory departments:
a)
shenzi commerce enterprises;
b)
third-party service agencies and others.
c)
Sharing category
5
5.1
Enterprise information
Based on sharing needs, the enterprise information shared by the relevant parties of Shenzi Business mainly includes: a)
Enterprise basic information;
1
GB/T39065—2020
b)
c)
d)
e)
5.2
5.3
Enterprise contact information;
Enterprise credit information;
Quality certification information;
Quality-related honor information.
Product information
According to the sharing requirements, the product information shared by e-commerce stakeholders mainly includes: a)
b)
c)
Basic product information;
Product license and compulsory certification information;
Product inspection and testing information.
Other information
According to the sharing requirements, the other information shared by e-commerce mainly includes: a)
b)
Quality risk information;
Customer experience information.
Note: Customer experience information includes product transaction, delivery, after-sales service and other quality information. Shared content
6
6.1
Basic enterprise information
The shared content of basic enterprise information is shown in Table 1. Enterprise basic information table
Table 1
Serial number
1
2
3
4
5
6
7
8
6.2
2
Content
Enterprise name
Enterprise owner and operator
Country and region
Country and region code
Administrative region
Administrative region code
Address
Uniform social credit code
Enterprise contact information
Meaning
Name of the enterprise involved in product production or e-commerce business circulation activities. The legal representative, major shareholders, and major managers of the enterprise. The name of the country or region where the enterprise is located
The name code of the country or region where the enterprise is located. The name of the administrative region where the enterprise is located
The administrative region code where the enterprise is located
The place where the enterprise conducts production, business or service activities. The unique and unchanging legal identification code for legal persons and other organizations in the country
See Table 2 for the shared content of enterprise contact information. Required items
Optional items
Serial number
1
2
3
4
5
6
6.3
Content
Contact name
Contact phone number
Telephone/fax
E-mail address
Instant messaging method
Instant messaging account
Enterprise credit information
Table 2
Enterprise contact information table
Meaning
Enterprise contact name
Enterprise contact phone number
Enterprise phone/fax number
Enterprise contact email address
Instant messaging method used by enterprise contactInstant messaging account used by enterprise contactThe shared content of enterprise credit information is shown in Table 3. Table 3
Serial number
1
2
3
4
5
6
7
6.4
Content
Bank credit information
Related credit information
Business credit information
Financial information
Public credit information||tt| |Media disclosure information
Voluntary disclosure information
Quality certification information
Enterprise credit information form
Meaning
Enterprise’s bank account opening, loan, and repayment records GB/T39065—2020
Required option "Optional option
Required option||tt| |Optional
The company’s assets and liabilities, profit distribution, cash flow, financial warnings, financial audits, credit rating, etc.
The company’s credit information such as cases involved, penalties, bad social credit records, etc. Disclosure sources, disclosure time, disclosure content description, etc. Enterprises voluntarily disclose relevant credit information based on their own needs. Disclosure time, disclosure content, publisher, etc.
The shared content of quality certification information is shown in Table 4. Table 4)
Quality Certification Information Table
Serial Number
1
2
3
4
5|| tt||Content
Quality certification type
Quality certification name
Quality certification scope
Quality certification issuing unit
Validity date of quality certification|| tt||The category of quality certification obtained by the enterprise
The name of the enterprise that has passed the quality certification
Meaning
The scope of the enterprise's quality certification content is the unit that issued the quality certification for the enterprise|| tt||Valid start and end date of quality certification
Required
Optional
3
GB/T39065—2020
6.5||tt ||Quality-related honor information
The shared content of quality-related honor information is shown in Table 5. Table 5
Serial number
1
2
3
4
5
6
6.6
Content
Quality-related honorary names
Quality-related honor matters
Quality-related certificate number
Assessing (recognition) unit
Review (Recognition) Date
Evaluation (Recognition) Validity Period
Basic Product Information
Quality-Related Honor Information Table
Meaning
Related to the quality obtained The name of the social award or honor. The specific matters of the quality-related social award or honor received. The number of the quality-related honor certificate | tt||Validity period of quality-related honors
The sharing content of basic product information is shown in Table 6. Table 6
Serial number
1
2
3
4
5
6
8
9
10
11
12
6.7
4
Content
Product Name| |tt||Model/batch number
Place of origin
Material
Raw materials
Specification parameters
Trademark
Execution standards||tt ||Product quality level
Energy efficiency level
Safety category
Product manufacturer
Product licensing and compulsory certification information
Basic product information table||tt ||Meaning
The name of the product distributed through Shenzi Business, the model or production batch number of the product
The place of origin (place of purchase) and place of packaging (place of packaging) of the product where industrial products are produced Materials used
Raw materials used in the production of food, medicine and other products and attribute information related to product functions
The logo and name of the brand are calibrated by the government administrative department and protected by law Registered trademark logo
Relevant national standards, industry standards, local standards, group standards and enterprise standards implemented in the product production and quality control process. Classification of product quality according to relevant standards. Classification of product energy efficiency levels||tt ||The sharing content of product licensing and compulsory certification information of manufacturers (including producers and production plants) of products that meet the national or industry’s basic safety technical requirements for products is shown in Table 7. Required
Required
Optional
Optional
Serial number
1
2
3||tt ||4
5
6.8
Contents
Product name
Product details
Certificate number
Issue date
Validity period
Product inspection and testing information
Table 7
7 Product licensing and compulsory certification information table
Meaning
Product production license Product name indicated on the product production license and compulsory product certification certificate Product details indicated on the product production license and compulsory product certification certificate Number of the product production license and compulsory product certification certificate Date of issuance of the product production license and compulsory product certification certificate The validity periods of product production licenses and compulsory product certification certificates and the sharing of product inspection and testing information are shown in Table 8. Table 8
Serial number
1
2
3
4
5
6
6.9
Content
Inspection and testing type
Inspection and testing time
Inspection and testing organization
Inspection and testing basis
Inspection and testing content||tt| |Inspection and testing conclusion
Quality risk information
Product inspection and testing information table
Meaning
GB/T39065—2020
Required option
Optional
Required
The categories of enterprise product quality inspection and testing, mainly include two types: self-inspection and testing and entrusted inspection and testing
The time for enterprises to conduct quality inspection and testing on products has inspection Enterprises with relevant accreditation capabilities set up their own laboratories or accredited testing institutions
Relevant laws, regulations and standards based on product inspection and testing Project content of product inspection and testing
Product quality inspection and testing The shared content of the quality risk information of the final conclusion on whether it is qualified or not is shown in Table 9. Table 9
Serial number
1
2
3
4
5
6
7
8
Content
Enterprise type and name
Business scope
Corporate integrity
Quality dishonesty list
Inspection Reports and results
Offline quality inspection risk trends
Consumer complaint information
Recall information
Quality risk information table
Meaning
Manufacturers, dealers, business application platforms
The effective business scope marked on the business license of the enterprise. The administrative department's judgment on the business integrity of the enterprise. The administrative department has conducted continuous quality supervision and inspection on the enterprise for many consecutive years. Enterprises that have failed List
Inspection reports and results of quality supervision and spot checks conducted by administrative departments on enterprises Statistical analysis and trends of the results of quality supervision and spot checks conducted by administrative departments on production and circulation links (by product category) Administrative departments pass consumer Summary of consumer complaint information obtained by associations and related platforms
Product recall information issued by administrative departments required
Optional
Optional
5
GB/T39065—2020
Customer experience information
6.10
The shared content of customer experience information is shown in Table 10. Serial number
1
2
3
4
5
6
7
8| |tt||9
7 sharing requirements
7.1
content
payment
delivery||delivery time
quality Verification
User experience
After-sales service
Personnel
Charging
Customer evaluation
General requirements
7.1.1
) Customer experience information table
Table 10
meaning
whether the payment situation is normal
whether the delivery situation is normal
the user places an order Time to sign for receipt
Check the quality of the delivered goods
User's overall evaluation of the delivery quality
Various service activities provided after the completion of the transaction, including technical guidance on product use for users , maintenance services, product "three guarantees", handling of user complaints and other basic information of service personnel, such as work unit, name and other service list, charging standard and amount
Customer evaluation of after-sales service| |tt||The format of shared information shall refer to GB/T21063.3. Required options Optional
7.1.2
The relevant parties of information sharing share quality information based on the agreement, according to the sharing needs, according to the information content and exchange format. 7.1.3
Information can be shared through INTERNET online sharing, LAN online sharing, email, mailing and other offline sharing methods. Shared information should be classified into confidentiality levels in accordance with relevant confidentiality regulations issued by the state, and corresponding management measures should be taken for shared information of different confidentiality levels7.1.4
to ensure the security of information during transmission, storage and use7.1.5 The industry code for shared data products should be implemented in accordance with GB/T4754. Address coding should be implemented in accordance with GB/T23705. The unit of measurement shall be in accordance with GB3100.
7.2
Relevant party requirements
7.2.1 The receiving party shall use the information in accordance with the requirements of the relevant agreement 7.2.2 The receiving party may conduct information quality review and review after receiving the shared information The content includes: a) whether the information is accurate;
b) whether the information is complete;
c) whether the information is standardized.
7.2.3 After information is shared, the information recipient should keep the shared quality risk information confidential. If you need to publicly release shared information, you should first seek and obtain the written consent of the information provider, and conduct information desensitization before making it public. 7.2.4 Before sending shared information, the provider should ensure that the shared information is consistent with the content of the stored information. When the shared information is updated
or adjusted, the provider of the shared information should update the information in a timely manner and share it again. 6
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