This standard specifies the basic requirements for the composition and compilation of the management standard system and work standard system in the enterprise standard system, and provides a guide for the compilation of management standards and work standards for various enterprises that adopt this standard. This standard is applicable to enterprises of various types and sizes. GB/T 15498-2003 Enterprise Standard System Management Standard and Work Standard System GB/T15498-2003 Standard Download Decompression Password: www.bzxz.net
This standard specifies the basic requirements for the composition and compilation of the management standard system and work standard system in the enterprise standard system, and provides a guide for the compilation of management standards and work standards for various enterprises that adopt this standard. This standard is applicable to enterprises of various types and sizes.

ICS 01.120
National Standard of the People's Republic of China
GB/T15498—2003
Replaces GB/T15498—1995
Enterprise standard system
Administrative standard system and duty standard system
Enterprise standard system--Administrative standard system and duty standard system20 times
2003-09-15Released
People's Republic of China
General Administration of Quality Supervision, Inspection and Quarantine
2003-10-01Implementation
GB/T15498—2003
GB/T15498-2003 "Enterprise standard system management standard and work standard system" is one of the enterprise standard system series standards. The structure of this series of standards is as follows:
—GB/T15496—2003 "Enterprise standard system requirements";—GB/T15497-2003 "Enterprise standard system technical standard system";—GB/T15498—2003 "Enterprise standard system management standard and work standard system";—GB/T19273--2003 "Enterprise standard system evaluation and improvement". This standard replaces GB/T15498-1995 "Composition and requirements of enterprise standard system management standard work standard system". When revising this standard, the requirements of GB/T19001-2000 "Quality Management System Requirements", GB/T19004-2000 "Quality Management System Performance Improvement Guide", GB/T24001-1996 "Environmental Management System Specification and Use Guide" and GB/T28001-2001 "Occupational Health and Safety Management System Specification" were taken into consideration, so that enterprises can better integrate with these management systems when establishing and implementing enterprise standard systems.
Compared with GB/T15498-1995 "Composition and Requirements of Enterprise Standard System Management Standard Work Standard System", the main changes of this standard are as follows:
-The name is changed to "Enterprise Standard System Management Standard and Work Standard System"; This standard is applicable to all types of enterprises including the service industry; -This standard embodies the process management concept, emphasizes the concept of continuous improvement, and achieves the compliance and effectiveness of the operation of various enterprise management systems through the establishment and implementation of standards;
--~Chapter 4 of the original standard "Principles for the formulation of management standards and work standards" is changed to "Principles and basic requirements for the compilation of management standards system and work standard system"; || tt||一Change Chapter 5 of the original standard "Composition and requirements of management standards" to Chapter 5 "Composition of management standard system", Chapter 6 "Format and writing requirements of management standards" and Chapter 7 "Composition and guidelines of management standards" of this standard; the structure of the management standard system in Chapter 5 "Composition and requirements of management standards" of the original standard selected 15 elements in addition to the basic management standards. Chapter 5 "Composition of management standard system" of this standard reorganizes, adds and deletes the above elements and adjusts them to 17 elements in addition to the basic management standards:
-Change Chapter 6 "Composition and requirements of work standards" of the original standard to Chapter 8 "Composition and writing requirements of work standard system" of this standard.
This standard is proposed by the State Administration of Standardization. This standard is under the jurisdiction of the Enterprise Standardization Branch of the China Association for Standardization. Drafting units of this standard: China Association for Standardization, Enterprise Standardization Branch of the China Association for Standardization, Shanxi Provincial Bureau of Quality and Technical Supervision, Beijing Railway Bureau Taiyuan Railway Branch, Fujian Provincial Bureau of Quality and Technical Supervision, Beijing Bureau of Quality and Technical Supervision, Chengdu Bureau of Quality and Technical Supervision, Haier Group.
The main drafters of this standard are: Zhao Zuming, Liu Xiaogang, Chen Wei, Yuan Huanan, Gao Qinghuo, Zhang Qinghua, Song Fenghua, Yang Minqiang, Wu Nan, Jia Zili, Xu Xinzhong.
This standard was first issued in 1995, and this is the first revision. 1 Scope
Enterprise standard system
Management standard and work standard system
GB/T 15498—2003
This standard specifies the basic requirements for the composition and compilation of the management standard system and work standard system in the enterprise standard system, and provides a guide for the compilation of management standards and work standards for various enterprises adopting this standard. This standard is applicable to enterprises of various types and sizes. 2 Normative references
The clauses in the following documents become the clauses of this standard through reference in this standard. For all dated referenced documents, all subsequent amendments (excluding errata) or revisions are not applicable to this standard. However, parties to an agreement based on this standard are encouraged to study whether the latest versions of these documents can be used. For any undated referenced documents, the latest version shall apply to this standard. GB/T 1.1--2000 Guidelines for standardization work Part 1: Structure and drafting rules for standards (ISO/IEC Directives, Part 3, 1997, Rules for the structure and drafting of International Standards, NEQ) GB/T 13016 Principles and requirements for the compilation of standard system tables Guidelines for the compilation of enterprise standard system tables
GB/T 13017
Requirements for enterprise standard system
GB/T 15496
GB/T 15497
GB/T 19000
GB/T 19001
GB/T 19004
GB/T 19273
GB/T 24001
GB/T 28001
3 Terms and definitions
Enterprise standard system Technical standard system
Basics and terminology (idtIS09000:2000) Quality management system
Quality management system
Requirements (idtISO9001:2000)
Performance improvement guide (idtISO9004:2000) Quality management system
Enterprise standard system
, evaluation and improvement
Environmental management system
Specifications and usage guidelines (idtISO14001:1996) Occupational health and safety management system specifications
The following terms and definitions apply to this standard. 3.1
Administrative standard Standards formulated for management matters that need to be coordinated and unified in the field of enterprise standardization. Note: "Administrative matters" mainly refer to the repetitive matters and concepts related to technical standards in the management activities of enterprises, such as business management, design development and innovation management, quality management, equipment and infrastructure management, human resource management, safety management, occupational health management, environmental management, information management, etc. 3.2
Duty standard
Standards formulated for work matters that need to be coordinated and unified in the field of enterprise standardization. Note: "Duty matters" mainly refer to the repetitive matters and concepts related to job responsibilities, basic skills of job personnel, work content, requirements and methods, inspection and assessment, etc. when implementing corresponding management standards and technical standards. 3.3
Administrative standard system
Administrative standard system The management standards in the enterprise standard system are formed by their internal connections. 1
GB/T15498—2003
Duty standard system The work standards in the enterprise standard system are formed by their internal connections. 4 Principles and basic requirements for the compilation of the management standard system and the work standard system 4.1 The management standard system and the work standard system shall comply with the relevant national laws, regulations and mandatory national standards, industry standards and local standards.
4.2 The management standard system shall ensure the implementation of the technical standard system. The work standard system shall ensure the realization of the technical standard system and the management standard system.
4.3 The standards that constitute the management standard system and the work standard system shall be coordinated and consistent with each other. 4.4 The management standard system and the work standard system shall be coordinated and consistent with other management systems of the enterprise. 4.5 The enterprise shall review the management standard system and the work standard system regularly and determine their effectiveness. 4.6 Due to the need for evaluation or confirmation, the standards that constitute the management standard system can provide the required documents for evaluation or confirmation and be combined into new system documents.
4.7 The basic requirements of the management standard system include: the management standard system should be formulated under the framework of the enterprise standard system table, and the management standard system table should comply with GB/T13017; a)
b) The management standard system should implement the national and industry management basic standards; enterprises should fully absorb and apply advanced management theories and experiences at home and abroad, combine them with reality, and apply them in the establishment and implementation of the management standard system.
4.8 The basic requirements of the work standard system include: a) Enterprises should establish work standards for jobs related to production, operation, and management, and form a system to ensure the implementation of technical standards and management standards.
b) The work standard system should be formulated under the framework of the enterprise standard system and be consistent with technical standards and management standards. 5 The composition of the management standard system
5.1 General principles of the management standard system
Enterprises formulate management standards for repetitive management activities related to the production, operation and management of the enterprise, and form a system according to their internal connections. 5.2 Composition of the management standard system
5.2.1 The management standard system includes the national standards, industry standards, local standards implemented by the enterprise and the management standards formulated by the enterprise. 5.2.2 The management standard system can be an independent system, a combination of multiple systems, or divided into several subsystems that are interconnected and interact with each other.
5.2.3 The structural form of the management standard system is shown in Figure 1. The listed management content categories basically cover the main management activities of general enterprises. 5.2.4 The requirements specified in this standard are universal, and the elements of the management standard system of different enterprise types and products can be appropriately tailored according to their actual needs.
5.2.5 When the management standard system is a combination of multiple systems, duplication and contradiction should be avoided. 5.3 Hierarchy of the management standard system
5.3.1 The management standard system adopts a hierarchical structure. 5.3.2 When there are many management levels in an enterprise, a multi-layer structure can be adopted. 5.3.3 The management standards of the upper management level and the standards of the standard system of the next level should ensure mutual coordination. 5.3.4 Technical standards and management standards at the same level should ensure mutual coordination. You
Comprehensive management standards for operations
New management!
Purchasing management
6 Format and writing requirements for management standards
6.1 Format of management standards
Equipment and infrastructure management!
Basic management standards
Figure 1 Structural form of management standard system
6.1.1 The format of management standards shall refer to the provisions of GB/T1.1. Safety
GB/T15498—2003
Information management#国
System evaluation management
Standardization management standards
6.1.2 When management standards are part of other systems, the format of the corresponding system may be adopted, but the integrity and systematicness of the standards shall not be affected.
The cover and printing format of management standards may refer to the provisions of GB/T1.1. All management standards in an enterprise should be in the same format.
6.1.4 The order of writing enterprise management standards can refer to the provisions of GB/T1.1. Usually, it can be written in the following order: preface, scope, normative reference documents, responsibilities, management content and methods, reports and records, and appendices can be added when necessary. 6.2 Numbering of management standards
6.2.1 Enterprise management standards should use a unified numbering method and should be distinguished from technical standards and work standards. 6.2.2 Management standards of the same category should use the same category of numbering symbols. 6.2.3 In principle, the applicable management standards incorporated into the enterprise management standard system should be given the standard number of the enterprise management standard, and the relationship between the enterprise standard and the applicable standard should be indicated. The specific numbering format is determined by the enterprise. 6.3 Requirements for writing management standards
6.3.1 Cover and preface
Can be written in accordance with the provisions of 6.1.1 and 6.1.3 in GB/T1.1-2000. 6.3.2 Name
The name of the standard should concisely and accurately reflect the theme of the management activity. In addition to "management standard", the name of the standard can also be a combination of the theme of the management activity and "procedure", "control", "method" and "system", such as: contract evaluation procedure, procurement control, energy management method, financial management system, etc.
6.3.3 Scope and normative references
Can be prepared in accordance with the provisions of 6.2.2 and 6.2.3 in GB/T1.1-2000. 6.3.4 Responsibilities
It should be clear which departments will implement this management activity and their responsibilities and powers. When the management activity involves several departments, the competent departments, cooperative departments and their interfaces and relationships should be specified, and the departments and methods for implementation, inspection and assessment of the standard should be clarified. 6.3.5 Content and methods of management activities
GB/T 15498--2003
When formulating management standards, enterprises should first determine the management content and methods, including: a) All the contents involved in the management activities and the requirements to be met, the measures and methods to be taken should be specified in detail; the details of carrying out this activity should be listed step by step, and the input, conversion and output contents of each link should be clarified. This includes the conditions that should be met in terms of materials, personnel, information and environment, and the coordination measures at the interface with other activities: clarify who is responsible for each work in each process, what is done, to what extent, when, where, how, and how to control in order to meet the requirements, and indicate any exceptions or special circumstances that need to be paid attention to. If necessary, procedures or flow charts can be used to assist; d)
For complex management standards, when there are too many levels of clauses, several chapters can be listed and expressed separately according to the characteristics or categories of management activities;
Management requirements should be quantified as much as possible, and requirements that cannot be quantified should be expressed using comparable characteristics. e)
6.3.6 Reports and records
The format, issuance, transmission route and retention period of the reports and records generated by the management activities shall be specified. 6.3.7 Appendix
Appendixes may be added when necessary and shall be compiled in accordance with the provisions of 6.3.8 in GB/T1.1-2000. 7 Composition and guidelines of management standards
7.1 Basic management standards
7.1.1 Within the enterprise, basic management standards serve as the basis for the enterprise to formulate various management standards. 7.1.2 Basic management standards may include:
-Terminology;
-Standardization work guidelines, guidelines and writing rules;-Graphic symbols;
Quantity and units;
-Mathematical statistics:
-Network planning technology;
-Value engineering;
-Reliability engineering;
-Computer software engineering enterprise management information system;-Service standardization guidelines;
-Industrial engineering, etc.
7.2 Comprehensive management standards for operations
7.2.1 Policy and objective management
All enterprise work should be carried out under the guidance of its policies and objectives. When the enterprise management standard system is composed of multiple systems, the policies and objectives of each system can be established separately; the policies and objectives of each system should be consistent with the overall policies and objectives of the enterprise. When setting policies and objectives, the following should be considered:
a) The policy should provide a framework for setting and reviewing objectives; the policy should be communicated and understood within the enterprise; b)
c) Each objective should be consistent with the policy; Each objective should be measurable, and the value should be determined by inspection, calculation or other measurement methods, and compared with the set value; d)
to determine the degree of achievement;
When developing objectives at relevant functions and levels, pay attention to the cooperation and coordination between departments; e)
f) The target development period should be specified as annual, quarterly or monthly according to the different levels of the enterprise. 7.2.2 Marketing management
Control market information, market forecasting, and marketing planning, and formulate marketing management standards. Marketing management standards should clarify:
a) Methods for collecting and processing market information, as well as communication and disposal; b) According to market demand, plan and evaluate sales methods and promotion methods that are suitable for the market; Principles and methods for marketing effectiveness evaluation.
7.2.3 Contract management
7.2.3.1 Establish contract management standards, general requirements: standardize contract formats, confirm the procedures for the equivalence of contract formats of external units; a)
Specify the procedures and authority for contract authorization or entrustment. b)
Contract management standards should specify that the enterprise shall review product-related requirements before signing the contract and ensure that: 7.2.3.2
Product requirements are specified;
Contract requirements that are inconsistent with previous statements have been resolved; b)
The enterprise has the ability to meet the specified requirements.
GB/T 15498-2003
7.2.3.3 The contract management standards should make it clear that when the requirements provided by the customer are not documented, they should be confirmed before accepting the customer's requirements. 7.2.3.4 The contract management standards should make it clear that when the product requirements change, ensure that the relevant contracts are modified and ensure that the relevant personnel are aware of the changed requirements.
7.2.4 Financial cost quota management
Financial activities, cost accounting and quotas should be managed in accordance with national laws, regulations and industry requirements, and financial cost quota management standards should be formulated.
Control of financial activities includes:
Determine the requirements for various documents, account books, numbering, summarization, binding and storage; a)
b) Provisions for monthly, quarterly and year-end settlement; Managers should support and encourage the company's performance improvement and develop innovative financial methods; formulate cost control standards around operating quality costs and external quality assurance costs; d)
Strengthen the evaluation and analysis of enterprise cost control, take improvement measures and reduce enterprise costs; e)
f) Establish scientific and advanced quota management standards for material consumption, material reserves and capital occupation. 7.2.5 Human Resource Management
7.2.5.1 Human resource management standards should be formulated, including: personnel recruitment management, personnel training management, performance appraisal management standards, etc. 7.2.5.2 The following requirements should be considered when formulating training management standards: enterprise development needs, personnel competency requirements and the current state of corporate culture; a)
Combine the knowledge, skills and experience of internal personnel to improve the quality of employees; b)
Emphasize the importance of meeting requirements and meeting the needs or expectations of customers and other relevant parties; c)
In planning the training content, in addition to including the company's policies and standards, professional skills, operational skills, and standardized knowledge, d)
Team building, communication skills, creativity and innovation awareness, and the company's impact on society should be included in the training content. 7.2.5.3 Enterprises should create opportunities for all personnel to actively participate in various management activities of the enterprise, and specify in the human resource management standards how to evaluate and assess employees, including: a) establishing an assessment system, recognizing and rewarding work achievements, and creating conditions to encourage innovation; b) ensuring effective team work, clarifying individual and team goals, and evaluating in an appropriate manner; c) measuring the satisfaction of enterprise employees, understanding and analyzing the reasons why employees join or leave the enterprise. 7.2.5.4 Enterprises should mobilize the enthusiasm of employees through advanced labor quota management to improve labor productivity, and formulate quota management standards:
Specify the method of formulating labor quotas, revision cycles, and revision procedures; b)
Use industrial engineering theory to determine the scientific method of formulating labor quotas to promote the advancement of labor quotas; establish rewards and punishments for the implementation of labor quotas. GB/T 15498—2003
7.3 Design, development and innovation management standards
7.3.1 Enterprises should control design and development, put forward requirements for improvement and innovation, and formulate design and development management standards and improvement and innovation management standards.
7.3.2 Design and development management standards should include requirements for design and development input and output, methods for review, verification and confirmation, and modification procedures.
7.3.2.1 Requirements for design and development input. In contracts, orders, feasibility reports and marketing information, the following should be included: a) The source of product-related functional and performance requirements, which are generally reflected in contracts, orders, feasibility reports and marketing information; b) Requirements of mandatory standards and relevant laws and regulations, as well as performance requirements that are critical to determining product safety and applicability; relevant information in documents and materials of current products; d) Other necessary requirements, such as industry rules and practices. 7.3.2.2 Requirements for design and development output. The output of design and development shall meet:
a) product specifications (drawings, samples, rules, documents, etc.); b) training requirements;
c) product realization methods;
d) procurement requirements;
e) acceptance criteria, etc.
7.3.2.3 specifies the review, verification and confirmation methods applicable to each stage of design and development. General requirements for the review, verification and confirmation methods for design and development: Review the ability of design results to meet requirements, clarify the review stages, objectives to be achieved, participants and responsibilities, etc.; a)
b) Verify that the design output meets the requirements of the design input, and the proof data can be identified by observation, measurement, experiment or other means:
Confirm that the product meets the specific intended use or requirements have been met. The requirements of the confirmation activity can be actual or simulated; c)
d) Records and corresponding tracking measures should be kept for each process and stage of the review, verification and confirmation of design and development. 7.3.2.4 The enterprise may make changes to the original design and development plan. For such changes, the enterprise should formulate a plan to control the change standards. Design change control includes:
Identify changes in design and development and keep records; a)
b) When appropriate, design and development changes should be reviewed, verified and confirmed, and approved before implementation; records of the review results of the changes and any necessary measures should be maintained. The improvement and innovation management standards established by the enterprise should clearly state: 7. 3. 3
Managers should continuously and proactively seek improvements to the effectiveness and efficiency of management; a)
The creation, planning and implementation of new products, new processes, new methods, new technologies, etc., as well as the management of patented technologies; b)
The management content of enterprise technological innovation, rationalization suggestions and scientific and technological progress, such as: c)
Establish a management organization for technological innovation, rationalization suggestions and scientific and technological progress, and clarify its tasks, responsibilities and powers; 1)
Improve the way of proposing relevant work, implementation methods, application effects, review and appraisal, approval procedures and data archiving, etc. 2)
Procedures;
3) Formulate reward measures.
7.4 Purchasing management standards
7.4.1 The enterprise shall control the purchasing activities and formulate the purchasing management standards. 7.4.2 The standards shall stipulate that in the process of purchasing, qualified suppliers shall be selected. The enterprise shall: a) require the supplier to provide evidence of its ability to be a qualified supplier, including: 6
Overview of the supplier's products, procedures, processes, equipment, and personnel; 1
Product safety certification of the supplier;
Certification of the supplier's quality management system. 3)
b) Evaluate and select suppliers based on their ability to provide products. Formulate criteria for selecting, evaluating and re-evaluating qualified suppliers. d) Maintain records of evaluation results and any necessary measures caused by the evaluation. GB/T 15498—2003
7.4.3 The enterprise shall establish and implement inspection standards to ensure that the purchased products meet the specified purchasing requirements. Including: a)
measurement, inspection, observation, providing qualification certification documents, etc.; b) the enterprise or its customers can implement verification at the supplier's site or the enterprise's site; c) when it is planned to implement verification at the supplier's site, the arrangement of the verification and the method of product release should be specified in the procurement information. 7.5 Production Management Standards
7.5.1 The enterprise shall formulate production management standards for the management of the specific process of resource allocation (manpower, equipment, production environment), raw material preparation, technology provision, process processing and product realization in the production process. The following requirements should be emphasized in the production management standards: a) Preparation of production plans and scheduling plans; \b) Execution of process procedures and implementation of process plans; Implementation of process verification and assessment;
Specific requirements for process capability verification;
Specific requirements for equipment adjustment and use;
f) General requirements for the allocation and transportation of production raw materials; Requirements for the orderly organization and adjustment of production unit operators: g)
Requirements for various information communication and feedback channels at the production site. h)
7.5.2 Civilized and orderly management requirements should be put forward for the production site, including: a) Reasonably determine the process quality control points, determine the combination of fixed items and operators, ensure convenient operation, safe use, and improve efficiency;
b) Implement standardized management of workstations and tools at the production site, and use different colors for different process workstations to facilitate visual management and workstation tool management;
c) Supervise the sorting, rectification, cleaning and sweeping of the production site, and continuously improve the quality of employees. 7.5.3 The formulation of production management standards should adapt to market laws, including: a) Organize and coordinate the balance of various factors in the production process: b) Focus on maximizing economic benefits and conduct a comprehensive and integrated balance of production, supply, sales, production capacity, technical evaluation indicators and funds;
c) Use modern management methods and use forecasting technology, market forecasting, target management, rolling planning, network planning technology and other methods to prepare plans.
7.6 Quality Management Standards
7.6.1 The quality manual and procedure documents specified in GB/T19001 are a form of management standards. Enterprises should establish documented quality management systems in accordance with GB/T19001, make full use of existing enterprise management standards, and incorporate quality manuals and procedure documents into the enterprise management standard system.
7.6.2 The enterprise quality management standards should introduce the GB/T19001 quality management principles and the P-DCA (Plan-Do-Check-Improve) model method, and meet the principles of quality management. 7.6.3 The requirements for planning in the quality management standards include: a) Planning the enterprise quality management policy and objectives shall refer to the requirements of 7.2.1 of this standard; b) Management system planning, product realization planning, measurement analysis and improvement planning, etc., can all refer to the relevant requirements in this standard. Note: The planning means recommend the use of decision-making techniques such as the vector diagram method, process decision diagram method, and KJI diagram method. 7
GB/T15498--2003
7.6.4 The requirements for implementation in the quality management standard include: the requirements of quality management run through the implementation of various enterprise management activities, such as business management, procurement, equipment management, service management, etc., which can all refer to the relevant requirements of this standard; document and record management should refer to the requirements of 7.16.4 and 7.16.6 of this standard; b)
Develop and implement management standards for marking and traceability, the contents of which include: 1) Marks to identify products and marks to identify product status; 2) Where there are traceability requirements, the enterprise shall control and record the unique marking of the product; 3) If no marking will not cause product confusion or there is no traceability requirement, the product may not be marked. The requirements for inspection in the quality management standard include: 7.6.5
The inspection of product or service characteristics should refer to the requirements of 7.8.5 of this standard; a)
b) The inspection of process capability should refer to the requirements of 7.8.6 of this standard; The inspection of the conformity and effectiveness of various management systems should refer to the requirements of 7.17.1 and 7.17.2 of this standard; c)
The inspection of customer satisfaction should refer to the requirements of 7.16.8 of this standard. d)
Requirements for disposal in the quality management standard, including: 7.6.6
a) "Standards should be established for the management of non-conforming products, including: 1) Control methods for the identification, recognition, recording, review and disposal of non-conforming products; 2) Non-conforming products must be disposed of to prevent the unintended use and delivery of non-conforming products. b) Corrective action standards should be established to eliminate the causes of non-conformities and prevent the recurrence of non-conformities. It should be stipulated that: 1) Identify non-conformities, including non-conforming products and non-conforming items, as well as customer dissatisfaction; 2) Determine the causes of non-conformities and stipulate corrective measures to ensure that non-conformities do not recur; 3) Monitor corrective actions, formulate follow-up measures, and review the effectiveness of corrective actions; a dedicated person or a commissioned corrective action project team should be responsible for the implementation of the corrective action plan. 4)
Establish preventive measures standards to eliminate the causes of potential nonconformities and prevent their occurrence. It should be stipulated that: c)
1) Potential nonconformities and their causes can be identified and determined through market analysis, self-evaluation results or early warning of out-of-control operating conditions;
2) Evaluate the need for measures to prevent nonconformities, determine and implement preventive measures; 3) Monitor preventive measures, formulate follow-up measures, and evaluate the effectiveness of preventive measures; 4) Analyze the relevant processes and formulate measures by dedicated personnel or entrust other institutions. Note: For the analysis and processing of various types of test data, data statistical methods such as control charts, arrangement diagrams, cause-and-effect analysis diagrams, orthogonal test methods, etc. can be used. 7 .6.7 The quality management standards should stipulate that various quality management theories should be fully applied, advanced management experience should be promoted, and quality management team scrapping activities should be carried out.
7.7 Equipment and infrastructure management standards
7.7.1 Enterprises should manage the entire process of equipment selection, purchase, installation, commissioning, control, maintenance, maintenance, modification and scrapping, and formulate management standards.
7.7.2 General equipment management standards should include: equipment purchase management, including purchase plan management, application approval procedures, and purchase procedures; a)
Acceptance and installation management, including the storage and filing of equipment unpacking acceptance records and relevant drawings, manufacturer product standards, certificates, etc.; b)
Manufactured equipment management, including equipment Design drawings, operation test reports and acceptance and handover records signed by relevant persons; Equipment maintenance management, including daily equipment management, self-inspection and patrol inspection management, and management of decommissioned equipment; d)
Management of boilers, pressure vessels, special equipment and dangerous goods; Spare parts management methods;
All equipment users should undergo training management; Equipment technical file management procedures.
7.7.3 Enterprises should establish management standards to control the support services provided internally or externally: GB/T15498--2003
a) If the water, electricity, heating, compressed air, etc. of the enterprise rely on external supply, a good supplier relationship should be established according to the contract; b) Establish internal or external management procedures to ensure the provision of transportation and means of transportation. 7.7.4 The enterprise shall manage the planning, approval, construction, acceptance, maintenance, reconstruction and scrapping of capital construction projects, and formulate management standards for capital construction projects:
a) Fully consider the environmental issues caused, such as environmental protection, reducing the waste of natural resources, etc.; b) Implement national regulations on land use and government regulations on capital construction; c) Focus on the quality and safety of capital construction projects, establish the management procedures required for demonstration, design, preparation, construction, acceptance, etc.; d) Archive design drawings, completion drawings, approval documents, and construction records. 7.8 Measurement, inspection, and test management standards
7.8.1 The enterprise shall clarify the measurement, inspection, and test devices and equipment required in the product realization process, and formulate management standards. 7.8.2 The control scope of measurement, inspection, and test devices and equipment is: a) Control of measuring tools, instruments, detection equipment, and special test equipment; b) Control of fixtures, tooling, and process detection instruments. 7.8.3 In the management standards of measuring, inspection, and testing devices and equipment, enterprises should specify: a) The measured value can be traced back to the international or national metrology benchmark or standard, and shall be calibrated or verified regularly at specified time intervals or before use;
When the above benchmark does not exist, the enterprise shall determine the basis for calibration and document it, reasonably stipulate the b) calibration time interval of monitoring and measuring devices, and ensure that they are used within the validity period; c) Measures shall be formulated to prevent adjustments that may invalidate the calibration, such as taking measures such as sealing. Adjustments shall be made by qualified operators, and clear adjustment instructions shall be provided; d) Appropriate measures shall be taken to prevent damage during transportation and storage. 7.8.4 Enterprises shall formulate management standards for measurement, inspection and testing, collect and compile measurement, inspection and testing methods and bases, qualifications and skill requirements of equipment users, establish relevant records and statistical reports, and correctly use certificates, marks and other requirements. General requirements:
a) Record the calibration results to show what kind of specified requirements the measurement capability meets; pay attention to record the traceability, and a qualified unit may also issue a calibration certificate; b)
When used within the validity period of the calibration, if it is found that the calibration status is deviated, the effectiveness of the previous measurement results of the monitoring and measuring device should be evaluated:
d) Take necessary corrective measures, which may include recalling the measured products and re-measuring, and establish a monitoring procedure for the characteristics of the product or service to verify the product or Whether the service requirements have been met, among which: 7.8.5
Products should include purchased products, internal intermediate products and final products; a)
b) Product verification should include process inspection, finished product inspection and inspection report; it should be stipulated to be carried out at appropriate stages of product realization or service implementation; c)
Specify the monitoring location, monitoring basis and required equipment, tools, and personnel qualifications; d)
Evidence of compliance with acceptance criteria should be maintained;
Monitoring and measurement must be recorded and signed by the authorized person. 7.8.6
Establish monitoring procedures for the production process, including: According to different needs, the applicable measurement methods and statistical techniques should be clearly adopted; a)
Accuracy, timeliness and reliability of the production process: c)
Process response time, cycle time or output, processing volume; employee effectiveness and efficiency;
Technology application and cost reduction;
GB/T15498-—2003
When the process fails to achieve the planned results, corrective measures should be taken to ensure product compliance. f)
7.9Packing, handling and storage management standards
7.9.1 Enterprises should formulate packaging, handling and storage management standards according to the characteristics and needs of products. Packaging management standards should include:
The packaging form or container selection should meet the requirements of product characteristics; a)
The selection of packaging materials and the determination of packaging forms should meet the requirements of packaging technical standards; b)
The external markings of packaging boxes, packaging bags, etc. should meet the relevant requirements of food hygiene, transportation, environmental management, industrial and commercial management, technical supervision, inspection c)
Quarantine and other departments.
Product handling management standards should include:
Formulate human-machine joint control methods for the use of handling machinery or tools within the enterprise; a)
Implement countermeasures and control measures required by handling technical standards; There should be special requirements for the handling of perishable, flammable, explosive and harmful items; c)
External handling should comply with regulations on railways, highways, water transport, air transport, pipeline transport, etc. d)
7.9.4 Product storage management standards should include: a) ~ The warehouse shall have a full-time custodian, establish material storage accounts, conduct regular inventory checks, and ensure that the accounts, cards, and materials are consistent; various materials shall be reasonably stacked, isolated, transported, and stored in accordance with relevant requirements to prevent damage and loss; b)
Materials with storage period requirements shall be subject to enhanced inspection to prevent expiration and deterioration; c
d) Perishable, flammable, explosive, harmful, toxic, and radioactive materials shall be managed in accordance with relevant requirements; materials entering and leaving the warehouse must have entry and exit vouchers, and all shall be signed by the approver, issuer, and recipient. e)
Materials and purchased parts with traceability shall have identification marks and shall be maintained throughout the production process to ensure that the quality of the materials can be traced when necessary.
7.9.6 The standard should include the care of customer property and the protection of product conformity: a) During the packaging, handling or storage stage, if customer property is lost, damaged or found to be unsuitable, it should be reported to the customer and records should be kept;
b) During internal processing and delivery to the designated location, regardless of packaging, handling or storage, the enterprise should provide protection for product conformity.
7.10 Installation and delivery management standards
7.10.1 The enterprise should focus on the customer, control installation, release, delivery and post-delivery activities, and establish installation and delivery management standards.
The content of the installation management standard includes:
The content of the preparation of the installation work instructions and the scope of organizational preparation; a)
Qualification confirmation procedures during or after installation and on-site installation test methods. b)Www.bzxZ.net
Delivery management standards include:
a) The formulation and review procedures of product manuals; b)
Technical consultation and supply of spare parts;
c) The method of providing maintenance services and the work requirements of service outlets. 7.10.4 The installation and delivery management standards should clearly define the requirements and divide the product responsibilities and product use responsibilities of the supplier and the demander. 7.11 Service management standards
7.11.1 Enterprises should formulate service management standards to effectively control factors such as personnel, facilities, resources, methods, procedures and environment that affect the quality of services and the entire process of service provision. 7.11.2 Enterprise service management standards should include the following: a) Formulate service specifications and specify the level and requirements to be achieved by the service, including 1) Consider and form quantitative and qualitative quality indicator requirements based on the characteristics of the service project, including functionality, economy, safety, comfort, etc. 10
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