GB/T 30663-2014 Talent Assessment Service Business Specification GB/T30663-2014 Standard compression package decompression password: www.bzxz.net
This standard specifies the basic requirements, service process, service requirements, service evaluation and improvement of talent assessment services. This standard applies to talent assessment services provided by human resources service agencies (hereinafter referred to as service agencies).
This standard was drafted in accordance with the rules given in GB/T1.1-2009.
This standard was proposed by the Ministry of Human Resources and Social Security of the People's Republic of China. This standard
is under the jurisdiction of the National Technical Committee for Human Resources Service Standardization (SAC/TC292).
The drafting units of this standard are: National Talent Mobility Center, Chinese Academy of Personnel Sciences, Beijing Double High Talent Development Center, and Beijing First Technology Training Center.
The main drafters of this standard.

ICS03.080.99
National Standard of the People's Republic of China
GB/T30663-—2014
Specification for personnel assessment service Issued on 2014-12-31
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China Standardization Administration of China
Implementation on 2015-07-01
This standard was drafted in accordance with the rules given in GB/T1.1-2009. This standard was proposed by the Ministry of Human Resources and Social Security of the People's Republic of China. This standard is under the jurisdiction of the National Technical Committee for Standardization of Human Resources Services (SAC/TC292). GB/T30663—2014
The drafting units of this standard are: National Talent Mobility Center, Chinese Academy of Personnel Sciences, Beijing Double High Talent Development Center, and Beijing First Technology Training Center.
The main drafters of this standard are: Chen Jun, Yuan Fang, Ma Qingxia, Yang Fan, Zhang Zaiqing, Dong Zhichao, Ke Yali, Zhou Yongzhen, Cao Lei, Li Hua, Zhu Guocheng, Wang Tian, ​​Sun Chao, Zhao Yan.
1 Scope
Business Specification for Talent Assessment Services
GB/T30663-2014
This standard specifies the basic requirements, service process, service requirements, service evaluation and improvement of talent assessment services. This standard applies to talent assessment services carried out by human resources service agencies (hereinafter referred to as service agencies) 2 Terms and Definitions
The following terms and definitions apply to this document. 2.1
Talent Assessment Personnel Assessment
The activity of measuring and evaluating the knowledge, ability and psychological characteristics of the testees through qualitative and quantitative methods. 2.2
written test
A method to test the degree of the subject's mastery of relevant knowledge and the ability to use knowledge to solve problems. 2.3
psychological test
Psychological test
A method to compile talent assessment tools based on psychological principles to measure and evaluate the ability and psychological characteristics of the subject. 2.4
Interviewinterview
A method to evaluate the knowledge, ability and personality characteristics of the subject by communication and observation as the main means. 2.4.1
Structured interviewstructured interviewAn interview method in which all aspects, such as the composition of test questions, evaluation criteria for talent assessment elements, time control, determination of evaluation personnel, implementation procedures and score statistics, are standardizedly designed and implemented according to unified standards. 2.4.2
Semi-structured interview
semi-structured interview
On the basis of unified requirements for talent assessment factors, evaluation standards, determination of evaluators, implementation procedures and some test questions, the evaluator asks the testee additional questions based on the job competency characteristics and the characteristics of the testee. 2.4.3
Unstructured interviewunstructured interviewThere is no established model, framework or procedure. The evaluator asks the testee additional questions based on the job competency characteristics and the characteristics of the testee. 2.5
Assessment center technology
assessment center
Using situational simulation, comprehensively using group discussion assessment, document basket test, role play, management game, speech assessment and other talent assessment methods, to conduct talent assessment on the ability and job competency characteristics of the testees. 2.5.1
Group discussion assessment groupdiscussion
Talent assessment method in which the testees discuss and draw conclusions around a given problem. 1
GB/T30663—2014
Document basket test
in-baskettest
Talent assessment method in which the testees deal with given work-related documents, reports, letters, telephone records and other materials within a specified time.
Role play roleplay
Talent assessment method in which the testees deal with problems by playing a certain role in a specific situation. 2.5.4
managementgame
Management game
Talent assessment method in which the testee completes a simulated activity based on a real task in the form of a game with given materials and tools.
Speech assessment
Presentation
Talent assessment method in which the testee independently explains his or her own views and opinions on a given topic within a specified time. 2.6
Qualification evaluation biodatameasurement
Talent assessment method in which the testee's job adaptability is evaluated by analyzing the testee's basic personal information, work experience and performance. 2.7
Reliability
The degree of reliability or consistency of talent assessment. 2.8
Validity
The degree of accuracy or effectiveness of talent assessment. 3 Basic requirements
3.1 Service organizations
3.1.1 Have places, facilities and full-time staff suitable for business operations. 3.1.2 Have rules and regulations that meet the needs of business development. 3.2 Basic conditions for personnel engaged in talent assessment services (hereinafter referred to as personnel engaged in talent assessment services) Personnel engaged in talent assessment services should meet the following basic conditions: a) Have a college degree or above; b) Hold a certificate for personnel engaged in human resources services; c) Have relevant professional knowledge in psychology, management, human resources management, etc.; and be proficient in the use of talent assessment techniques and tools. d) www.bzxz.net
3.3 Venues and facilities
3.3.1 Have an independent talent assessment venue with a quiet, clean, spacious, bright environment, good ventilation and suitable temperature. 3.3.2 It should be equipped with telephones, computers, copiers, printers, etc. 3.3.3 The talent assessment venue should be equipped with audio and video equipment. 2
iiKacaQiaiKAca
3.4 ​​Management specifications
The service agency should have perfect management specifications, including: a) Personnel management specifications;
b) Talent assessment project management specifications;
Talent assessment topic management specifications;
d) Talent assessment project implementation specifications;
Talent assessment tool development and use management specifications: Talent assessment confidentiality management specifications.
4 Service process
4.1 Acceptance of commission
4.1.1 Clients refer to employers with talent assessment needs and individuals with talent assessment needs. GB/T30663-—2014
4.1.2 The service agency understands the client's talent assessment needs, including the purpose, object, requirements, etc. of talent assessment, and the service agency should show the client the qualification certification materials that can provide talent assessment services. 4.1.3 The service agency confirms the corresponding qualifications or identities of the client and accepts the client's entrustment. 4.2 Design talent assessment plan
4.2.1 Design a talent assessment plan based on the client's talent assessment needs, and the content should include: a) talent assessment elements;
b) talent assessment methods;
c) talent assessment tools;
d) talent assessment time;
e) talent assessment venue.
Talent assessment methods include: written tests, psychological tests, structured interviews, semi-structured interviews, unstructured interviews, assessment center technology (including group discussion assessment, file basket test, role play, management games, speech assessment), and qualification evaluation. The talent assessment method service process is shown in Appendix A.
4.2.2 The content of the talent assessment plan should include competency characteristics. 4.3 Submit talent assessment plan
The talent assessment plan is submitted to the client after soliciting the client's opinions and confirmation. 4.4 Signing of Talent Assessment Project Contract
The service agency and the client shall sign a talent assessment project contract to clarify the rights and obligations of both parties, confidentiality liability, breach of contract and dispute resolution methods, etc.
Formulate a talent assessment implementation plan
The talent assessment implementation plan should include: a) Staffing;
b) Division of tasks;
c) Work schedule;
d) Operational procedures and requirements;
GB/T30663—2014
e Emergency plan.
4.6 Select and train evaluators
4.6.1 Select evaluators based on talent assessment needs. 4.6.2 Evaluators should be experts in related fields, professionals of service agencies or relevant personnel of employers. 4.6.3 Provide training on talent assessment methods and techniques to the evaluators. 4.7
Test preparation
The content of test preparation should include:
a) Talent assessment questions;
b) Test supplies;
c) Talent assessment venue.
4.8 Implementation of talent assessment
Perform talent assessment according to the talent assessment plan and talent assessment implementation plan. The service process of talent assessment method should meet the requirements of Appendix A.
4.9 Submit talent assessment results
The service agency should submit the talent assessment results to the client in the form of a written report, which should include the talent assessment score, signature and seal. It should also include the evaluation of the test takers, management and use suggestions, etc. 4.10 Archive of Talent Assessment Project Materials
Archived materials shall include:
a) List of test takers;
b) Talent assessment plan;
c) Talent assessment project contract;
d Talent assessment test questions;
e) Talent assessment results.
5 Service Requirements
5.1 Service agencies shall disclose information such as service projects, service processes, and charging standards to customers. 5.2 Service agencies shall establish a clear complaint handling process and disclose it to customers. 5.3 Service agencies shall keep confidential customer information, test taker information, and talent assessment results. 5.4 The reliability and validity of the talent assessment tools used by service agencies shall meet the requirements of psychometrics. Service agencies shall submit talent assessment results to customers truthfully and objectively. 5.5
Service agencies shall promptly handle customer feedback. 5.6
Employees shall dress in a dignified, generous, and neat manner. 5.7
Employees should use standardized terms and maintain a warm service attitude. 5.8
Employees should implement talent assessment in accordance with service processes and service standards. 5.9
Employees should keep confidential the talent assessment plan, test questions, tools, results, and information about test takers and customers. 5.10
Evaluators should evaluate test takers objectively and impartially according to talent assessment requirements. 4
-iiKacaQiaiKAca
Service Evaluation and Improvement
GB/T30663—2014
Solicit customer opinions and improve service quality through questionnaires, information networks, telephone surveys or face-to-face interviews. The contents of the investigation should include: 6.1
Evaluation of the talent assessment method and test questions; a)
b) The use of the talent assessment results;
c) Suggestions for improving the talent assessment service. 6.2 Follow up the talent assessment results, summarize the experience, improve the talent assessment technology and tools, continuously improve the reliability and validity, and improve the quality of talent assessment services.
6.3 The service agency should promptly and properly handle complaints from customers or test takers. 5
GB/T30663-2014
Appendix A
(Normative Appendix)
Service process of talent assessment methods
According to the customer's talent assessment needs, select one or more of the following talent assessment methods to conduct talent assessment on the test takers. A.1 Written test service process
A.1.1 Conduct position analysis and determine the talent assessment elements and test paper structure. A.1.2 Prepare test questions and formulate scoring standards. A.1.3 Preparation for test administration:
a) Prepare test papers and test supplies.
b) Arrange talent assessment venues and related office spaces, with clear identification and reasonable seating arrangements. c) Issue difficult-to-examine certificates.
A.1.4 Implementation of the test:
Confirm the identity of the examinee, check the admission ticket, and announce the rules; a)
Distribute test papers:
c) The examinee answers the questions;
d) Collect and seal the test papers.
A1.5 Marking:
a) Trial marking;
b) Revise the scoring standards;
c Formal marking:
d) Re-marking;
e) Spot check.
A.1.6 Calculate the scores and submit the talent assessment results. A.2
Psychological test service process
Choose appropriate talent assessment tools according to the purpose of talent assessment. A.2.2 Preparation for test administration:
Prepare test question books, answer sheets, test instructions or computers and related software, etc. The test instructions should be concise, clear, easy to understand and polite;
b) Arrange the talent assessment venue.
A.2.3 Implementation of the test:
a) Provide test question books and instructions;
b) Test takers answer according to the test requirements:
Answer the test takers' questions according to the test manual;
d) Collect the test question books and answer sheets.
A.2.4 Data processing and submission of evaluation report Data processing and result interpretation should comply with the requirements of the test manual, and the content of the evaluation report should be easy to understand.
iiKacaQiaiKAca
3Structured interview service process
A.3.1 Conduct job analysis, determine talent assessment elements, and design scoring tables. A.3.2 Prepare test questions. Test questions should be accompanied by scoring references. A.3.3 Train evaluators.
A.3.4 Prepare for the test;
a) Prepare interview materials and test supplies:
b) Arrange the talent assessment venue, including the interview room and the waiting room. A.3.5 Conduct the interview:
Confirm the identity of the testee, determine the interview order, and announce the rules; b)
The testee enters the venue and reads the instructions;
Ask questions, the testee answers the questions, and the evaluator scores. A.3.6 Count the scores and submit the talent assessment results. A.4
Semi-structured interview service process
A.4.1 Conduct job analysis, determine talent assessment elements, and design a scoring table. A.4.2 Prepare test questions. Test questions should be accompanied by scoring references. A.4.3 Train evaluators.
Test preparation: Refer to A.3.4 for interview test preparation. A.4.4
A.4.5 Conduct interviews. Refer to A.3.5 for interview implementation process. A.4.6
Submit talent assessment results.
Unstructured interview service process
Conduct job analysis, determine talent assessment elements, design a scoring table, A.5.2 Train evaluators.
A.5.3 Test preparation. Refer to A.3.4 for interview test preparation. Conduct interviews. Refer to A.3.5 for interview implementation process. A.5.4
Submit talent assessment results.
Group discussion on talent assessment service process
Conduct position analysis, determine talent assessment elements and observation points, and design scoring sheets. A.6.1
A.6.2 Prepare discussion questions. The content of the questions should include instructions, discussion materials and discussion steps. A.6.3 Train the evaluators.
A.6.4 Preparation for testing:
a) Prepare discussion question books, scoring sheets and testing supplies; GB/T30663—2014
b) Arrange the talent assessment venue, with the test takers’ seats arranged in a circular or U-shape, and the evaluators’ positions should be convenient for observation. A.6.5 Test implementation:
Confirm the identity of the testee and announce the rules;
Group the testees, preferably 5 to 7 people in each group; b)
GB/T30663—2014
Distribute discussion materials:
Testees prepare according to the given time, discuss freely, make group summary statements, and the evaluators score. d)
Count the scores and submit the talent assessment results. File basket test service process
Conduct position analysis, determine talent assessment elements, and design a score sheet. A.7.1
Prepare test materials.
A.7.3Train the evaluators.
A.7.4 Test preparation:
a) Prepare test materials, answer sheets, instructions, etc.; b) Arrange the talent assessment venue.
A.7.5 Test implementation:
Confirm the identity of the test taker, announce the rules, distribute test materials and answer sheets, and read the instructions: b)
The test taker completes the specified task within the given time; e
Collect the test materials and answer sheets.
A.7.6 Result evaluation:
a) Trial evaluation:
b) Revise the scoring criteria:
e) Formal scoring:
d) Re-evaluation.
A.7.7 Count the scores and submit the talent assessment results. A.8
Role-playing service process
A,8.1 Conduct job analysis, determine the elements of talent assessment, and design a scoring table. A8.2
Design role scenarios.
3Train the evaluators.
Test preparation:
Prepare relevant materials and supplies;
Arrange the talent assessment site, and the evaluators should be positioned for easy observation. A.8.5
Implement the test:
a) Confirm the identity of the testee, lay out the rules, and explain the role requirements; b)
Read the instructions, the testee completes the specified task within the given time, and the evaluators score. Count the scores and submit the talent assessment results. Management game service process
Conduct position analysis, determine the elements of talent assessment, and design the scoring method. A.9.2
Design management games.
Train the evaluators.
Test preparation:
Prepare relevant materials and supplies;
iiKacaQiaiKAca-
b) Arrange the talent assessment venue according to the needs of the game, and the position of the evaluator should be convenient for observation. A.9.5 Test implementation:
Confirm the identity of the testee, announce the rules, and distribute the management game related supplies;a)
The testee plays the management game, and the evaluator scores. Count the scores and submit the talent assessment results. Speech talent assessment service process
Conduct position analysis, determine the elements of talent assessment, and design the score sheet. Design the speech topic.
Train the evaluator.
Test preparation:
Prepare the speech topic, score sheet and test supplies; Arrange the talent assessment venue, and the position of the evaluator should be convenient for observation. Test implementation:
Confirm the identity of the testee, announce the rules, and distribute the speech topic; Read the instructions, the testee gives a speech, and the evaluator scores. Count the scores and submit the talent assessment results. Qualification Assessment Service Process
Conduct position analysis and determine the specific content and indicators of the assessment. Prepare the qualification assessment form and determine the scoring weight and scoring method. Conduct a small-scale trial, evaluate the results, and revise the qualification assessment form. Collect the qualification information of the test takers, which should be true and comprehensive. A.11.4
Train the evaluators.
A.11.6 The evaluators will score.
Count the scores and submit the talent assessment results. GB/T30663-2014
GB/T30663—2014
References
Duane P. Schultz. Industrial and Organizational Psychology. Translated by Shi Kan. Beijing: China Light Industry Press. 2004.[]
Zheng Muchang. Psychological Testing and Assessment. Beijing: Higher Education Press. 2005. Hu Yuexing, Liang Kang. Modern Leadership Talent Assessment. Beijing: National Academy of Administration Press. 2004. Zhao Hongjun. Technical Reference Manual for Chinese Leadership Talent Assessment. Beijing: Xinhua Press. 2006. Chinese Psychological Society. Regulations on the Administration of Psychological Testing. 2008. Code of Professional Ethics for Psychological Testers of the Chinese Psychological Society. 2008iiKacaQiaiKAca=
Tip: This standard content only shows part of the intercepted content of the complete standard. If you need the complete standard, please go to the top to download the complete standard document for free.