Specification for service management of third-party warehousing for e-commerce
other information
drafter:Song Lihong, Shi Jin, Guo Zheming, Ma Jun, Ding Wei, Zhao Zhiqiang, Chen Fudi, Sun Xiaoyun, Shao Xiaojing, Chen Jiayi, Bi Xiang, Yan Ying, Zhao Ying, Wang Zhiping, Xia Haifeng, Wan Xiaoli, Wang Congzhi, Zhang Aiheng, Jiang Wen, Hu Jun, Liu Ruowei, Ding Kai, Cheng Lulu, Hu Dajing, Liang Sumei, Hu Qintong
Drafting unit:Zhejiang Provincial Institute of Standardization (Zhejiang Provincial Article Coding Center), China Article Coding Center, Zhejiang Electronic Commerce Promotion Association, Beijing Jingbangda Trading Co., Ltd., Best Logistics Technology (China) Co.
Focal point unit:National Logistics Standardization Technical Committee (SAC/TC 269)
Proposing unit:National Logistics Standardization Technical Committee (SAC/TC 269)
Publishing department:State Administration for Market Regulation National Standardization Administration
Some standard content:
ICS03.080.01
National Standard of the People's Republic of China
GB/T39439—2020
Specification for service management of third-party warehousing for e-commerce e-commerce2020-11-19Released
State Administration for Market Regulation
National Standardization Administration
2021-06-01Implementation
Normative reference documents
Terms and definitions
Basic conditions
InformatizationWww.bzxZ.net
Management system
Service management requirements
Contract management
Goods storage service requirements
Order delivery service requirements
Information management requirements
Complaint handling
Evaluation indicators
References
GB/T39439—2020
This standard was drafted in accordance with the rules given in GB/T1.1-2009. GB/T39439—2020
This standard is proposed and managed by the National Technical Committee for Logistics Standardization (SAC/TC269). Drafting units of this standard: Zhejiang Standardization Research Institute (Zhejiang Article Coding Center), China Article Coding Center, Zhejiang E-commerce Promotion Association, Beijing Jingbangda Trading Co., Ltd., Best Logistics Technology (China) Co., Ltd., Zhejiang International Trade Group Co., Ltd., Xiamen Xiangxing Distance Education Network Technology Co., Ltd., Fuzhou Qiankun Auto City E-commerce Co., Ltd., China University of Metrology, Shandong Standardization Research Institute, Hangzhou Jiacheng International Logistics Co., Ltd., Haimeng Holding Group Co., Ltd., Hangzhou Agency of the Patent Office of the State Intellectual Property Office, Zhejiang Yuying Vocational and Technical College, Zhejiang Transportation Vocational and Technical College. The main drafters of this standard are: Song Lihong, Shi Jin, Guo Zheming, Ma Jun, Ding Wei, Zhao Zhiqiang, Chen Fudi, Sun Xiaoyun, Shao Xiaojing, Chen Jiayi, Bi Xiang, Yan Ying, Zhao Ying, Wang Zhiping, Xia Haifeng, Wan Xiaoli, Wang Congzhi, Zhang Aiheng, Jiang Wen, Hu Jun, Liu Ruowei, Ding Kai, Cheng Lulu, Hu Dajing, Liang Sumei, Hu Qintong.
1 Scope
Management Specification for Third-Party Warehousing Services in E-commerce GB/T39439—2020
This standard specifies the basic conditions, service management requirements and evaluation indicators of third-party warehousing service providers in e-commerce. This standard applies to the management of third-party warehousing services in e-commerce activities. 2 Normative References
The following documents are indispensable for the application of this document. For all dated references, only the dated versions apply to this document. For undated references, the latest version (including all amendments) applies to this document GB/T191
GB12904
Packaging Storage and Transportation Pictorial Marking
Commodity Bar Code
GB/T16830
GB50016
GB50222
GA1131
Sales Commodity Coding and Service Code Representation
Commodity Bar Code
Logistics Terms
Storage and Transportation Packaging Commodity Coding and Bar Code Representation
Warehousing Services
Quality Requirements
Section Third-party logistics service
Quality requirements
Warehousing performance indicators
Green logistics indicator composition and calculation method
Building design fire protection regulations
Building interior decoration design fire protection regulations
General rules for fire safety management
Warehousing place fire protection
SB/T11192
3 Terms and definitions
E-commerce logistics service regulations
GB/T18354 defines and the following terms and definitions also apply to this document 3.1
E-commerce warehousing service
warehousing service for C-commeree The warehouse goods storage and order delivery management activities and their results implemented to meet the needs of e-commerce service objects. 3.2
Serviceproviderofthird-partywarehousingfore-commerce is an enterprise legal entity that is independent of both the supply and demand sides of e-commerce and uses warehouse facilities and related technical equipment to provide warehousing services for e-commerce activities.
4 Basic conditions
4.1 Qualifications
A third-party warehousing service provider for e-commerce should have independent legal person qualifications and a fixed place of business. 1
GB/T39439—2020
4.2 Facilities
It should have warehouse facilities and environment that match the scale of operation. The fire protection design of the warehouse building should comply with the requirements of GB50016 and GB50222, and the fire safety should comply with the requirements of GA1131. 4.3 Equipment
Equipment that is appropriate to the scale of operation should be configured, including but not limited to warehouse goods management equipment such as shelves, forklifts, lifts, pallets, barcode readers, and order management equipment such as sorting machines, packaging machines, conveyors, packaging tables, and weighing machines. 4.4 Personnel
Management personnel who meet the requirements of e-commerce warehousing and operators who master the use methods and operating specifications of various warehouse facilities, equipment, and instruments should be equipped. For personnel requirements, please refer to GB/T21070. 4.5 Informationization
It should have information service capabilities to meet the information service needs of the upstream and downstream of the e-commerce supply chain, such as information processing, information sharing, and information traceability.
6 Management system
An e-commerce warehousing service management system should be established to ensure the storage and delivery of goods for e-commerce transactions. 5Service management requirements
5.1Contract management
A warehousing service contract for e-commerce products shall be signed with the client. The contract content shall include but not be limited to terms such as variety, specification, packaging, labeling, quantity, quality, warehousing conditions, warehousing period, warehousing price, payment method, warehouse conditions, loss requirements, dispute resolution, cargo insurance, confidentiality requirements, return (exchange) agent, etc.
5.2Goods storage service requirements
5.2.1Operation preparation
A storage plan shall be prepared according to the storage information or goods documents provided by the client, and the warehouse area, cargo location, and operation schedule shall be determined in advance, and loading and unloading equipment and operation personnel scheduling shall be prepared.
5.2.2Preliminary inspection
5.2.2.1Preliminary inspection shall be carried out upon arrival. Goods with complete documents and in compliance with the requirements and with intact and secure packaging can be delivered to the warehouse operation area.
2When the initial inspection of the goods finds that the documents and bills are incomplete, the outer packaging is damaged, etc., the written, photo or video records should be made, and the client should be communicated and negotiated with the client on the handling method or apply for return of goods according to the contract. The relevant photos, images, handling status and other records should be recorded in the information system.
5.2.3 Warehouse acceptance
5.2.3.1 For goods that meet the requirements after the initial inspection, check the goods documents and confirm the storage conditions. 5.2.3.2 The variety, specification, quantity, quality, commodity barcode, etc. of the goods should be checked. For goods with abnormal packaging, it is advisable to unpack and sample and check the quality guarantee, inspection certificate, etc. GB/T39439—2020
5.2.3.3 After inspection, if the goods list is consistent and meets the conditions for warehousing, the warehouse acceptance form should be filled in, and the goods variety, specification, quantity, shelf life and other information should be entered into the warehouse management information system, and the goods should be placed in the warehouse. It is advisable to manage the warehouse through the commodity barcode, and automatically identify the goods information by scanning the barcode. The commodity barcode should comply with the requirements of GB12904, GB/T16830, etc. 5.2.3.4 When the goods that do not meet the warehousing conditions agreed in the contract are found during the inspection, they should be recorded in text, photos or images. After communicating and negotiating the handling method with the client, the relevant photos, image records, handling records, etc. that do not meet the requirements should be recorded in the information system. 5.2.4 Storage in the warehouse
5.2.4.1 Goods should be stored in categories, and the labels should not be blocked when stacking. Goods should be stored in categories based on factors such as importance, value, and number of delivery orders. Fast-moving consumer goods, goods with high sales volume and fast turnover speed should be placed in the warehouse closest to the sorting and verification area. 5.2.4.2 Daily maintenance and equipment maintenance should be carried out on the temperature, humidity, light, ventilation and other facilities in the warehouse to prevent accidents such as moisture, deterioration and physical damage of goods and ensure that the goods are in good condition. 5.2.4.3. Inventory should be taken regularly or as required by the client to check the conformity of the physical goods, accounts, bills and electronic information in the warehouse. It is advisable to use automatic identification and data collection technologies such as radio frequency identification and barcodes to realize real-time dynamic inventory in the warehouse. 5.2.4.4 If the inventory goods are approaching the expiration date, the client should be warned. 5.3. Order delivery service requirements
5.3.1 Delivery order generation
Warehouse delivery orders should be generated according to the client's e-commerce transaction order, or warehouse delivery order information generated by the client should be received. 5.3.2 Order collection
5.3.2.1 Goods should be collected from the warehouse according to the delivery order. It is advisable to use single order picking, batch picking, comprehensive picking and other methods, and use automatic collection equipment, collection robots and other methods for collection. 5.3.2.2 The order goods should be collected according to the type and quantity of goods in the delivery order, through manual or automatic machine collection methods. 5.3.2.3 We can provide value-added services such as personalized label production and personalized tag replacement according to order requirements. 5.3.3 Review and Verification
For goods that have been completed, manual or automatic identification review should be carried out to verify the consistency of goods and documents. When there is a verification inconsistency, it should be corrected and verified.
5.3.4 Packaging and Packaging
5.3.4.1 Goods that have been verified should be packaged and coded and labeled on the outer packaging. For special goods such as fragile goods, labels such as "fragile" and "handle with care" should be affixed to the outer packaging of the goods. The labels should comply with the provisions of GB/T191. 5.3.4.2 For special goods such as fragile goods, protective materials should be used according to the characteristics of the goods. It is advisable to use environmentally friendly or recyclable packaging materials for packaging.
5.3.4.3 We can provide value-added services such as personalized packaging replacement. 5.3.5 Delivery
For packaged goods, relevant information should be pushed to the transporter through the information system, and the delivery note or waybill should be affixed to the outer packaging of the goods. The transporter will deliver the goods after confirming the information, and the cargo collection information should be entered into the information system by the transporter. 5.3.6 Return (exchange) agent
5.3.6.1 The warehouse delivery order and return (exchange) information should be checked to verify the authenticity of the return or exchange. 3
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