Some standard content:
GB/T17775—2003
This standard will replace GB/T1777561SS9 "General classification and assessment of product quality (points)". This standard has the following changes compared with 1S9:
In the classification, AAAL grade product area () is added, and AAAAA grade is newly added, which sets higher requirements on product safety, cultural quality and color! The classification conditions of AAAAA-level tourist areas (spots) have been adjusted with the people-oriented service purpose, and the AAAA-level tourist style (spots) have increased details and soft requirements: the relevant resources, attractiveness, market influence and other aspects have been refined. This standard: proposed by the National Tourism Administration,
This standard is under the jurisdiction of the National Tourism Standardization Technical Committee and is responsible for the selection of this standard. The National Bureau of Development and Finance has standardized the standard, and the main points are: the standard, the standard, the standard, the standard, the standard, the standard, the standard, the standard, the standard, GB/17775-2003
This standard is formulated in 2003 to strengthen the management of new tourist areas (spots), improve the service quality of new tourist areas (spots), safeguard the legitimate rights and interests of tourist areas (spots) and tourists, and promote the development of tourism resources, the benefits and environmental protection of our country. During the formulation of this standard, we have summarized the management experience of domestic tourist areas (spots), integrated relevant domestic and foreign data and technical specifications, and directly quoted some national standards or standard provisions. At the same time, according to the implementation of G/T777.1 Classification and evaluation of quality grades of tourist areas (spots) in the past three years, some domestic standards have been revised on the basis of the original standard to take into account the development reality of tourist areas (spots).
1 Scope
Classification and evaluation of quality grades of tourist areas (spots) This standard stipulates the basis, conditions and basic requirements for the classification of quality grades of tourist areas (spots). GB/T17775—2003
This standard is applicable to various types of tourist areas (spots) recommended by domestic and foreign tourists, including recreational areas with natural scenic spots and cultural landscapes as the main features. For example, the clauses in the document mentioned below become technical standards through the reference of a standard. For all referenced documents with a legal date, all subsequent amendments (excluding errors) or revisions are not applicable to this standard. However, all parties to the agreement based on this standard are encouraged to use the latest version of this document. For all referenced documents without a previous date, the latest version shall be used for this standard. GB3095--1996 Ambient Air Quality Standard GB309--1993 Urban Noise Standard G33 Surface Water Environmental Quality Standard GES378 Sewage Discharge Standard Cultural and Entertainment Venue Hygiene Standard 9657 New 14 Standard for Amusement Parks tt||G3/10111 Public information graphic symbols for signs, general symbols (GH/1001.1—2033.1SC7001:1599)
GBT15571--1995 Quality of tour guide service
CB16153 Short-term health standards
G5/11? Amusement park (park) safety and service terms and definitions
The following terms and their applicable standards are listed below.
Tourist area isr
Tourist area is an air or place with tourism and related activities as its main function or main function. In this standard, the tourist area (site) is a protected and managed area with the functions of visiting, leisure, recreation and fitness, and equipped with corresponding tourist medical facilities and providing relevant tourist services. The management area should have a unified management organization and a clear regional scope. Including wind and water area, cultural and museum, filial piety temple, tourism area, hot spring protection area, land park, forest park, geological park, amusement park, zoo, animal park and industrial and agricultural economic and trade, science and education, military, sports, culture and art and other tourist areas (spots), 3. 2
Tourism Anyuanluarismrtaurs
Nature and human beings can have a strong attraction to tourists, can be a sharp blade for the tourism industry, and can produce economic benefits, social benefits and environmental benefits.
Visitor Centertnnrist.
GB/T1775—2003
A tourist area (spot) is a special place established to provide tourists with information, consultation, travel arrangements, planning, education, rest facilities and other service functions
L The quality level and signs of tourist areas (spots)
4.1 The quality level of tourist areas (spots) is divided into five levels, from high to low, namely AAAAA, AAAA, AAA, AA, A-level,
4.2 The signs and certificates of the quality of tourist areas (spots) shall be uniformly stipulated by the administrative departments. 5 Conditions for the classification of tourist areas (spots) quality
5.1AAAAA-level tourist areas (spots)
5.1.1 Tourist transportation
B) Good accessibility. Transportation facilities are convenient, with convenient access, or with a highway or high-grade waterway, or with a dedicated line of transportation, and with a dedicated parking lot or dock that is in harmony with the city environment. The city is well managed, and the capacity is fully met. The land is flat and solid, with beautiful greenery or water city, and the environment is clean and beautiful. The layout of the cross-line or waterway in the area is in accordance with the regulations, and the width is connected with the regulations, and the surface is exciting. The road surface features are prominent and the water is clean and exciting. The area should use new transportation tools. 5. 1. 2 Tourism
1) The location of the tourist center is reasonable, the scale is reasonable, the facilities are complete, and the functions are fully realized. The service personnel are fully equipped and proficient in business: the service is hot and refreshing! Various guide signs (including guides, identification signs, object introduction signs, etc.) have distinctive shapes, unique artistic achievements and cultural atmosphere, which can enhance the overall environment of the lake. Signs and scenic spot introduction signs are well placed. Public information materials (such as research, popular science books, comprehensive pictures, educational products, guide maps and tourist materials, etc.) are of full variety and rich in content, literary and artistic, and updated in a timely manner. The number of certified tour guides (explainers) and language proficiency can meet the needs of tourists. The quality of the tour guide (explanation and explanation) should be above the college level, with at least a bachelor's degree or above. The tour guide (speaking, explanation ... , quality equipment, and safety regulations formulated and promulgated by relevant departments such as the amusement park, and the safety and security system is fully implemented. The anti-theft and theft protection equipment are complete, intact, and effective. The sightseeing and entertainment facilities are intact, the transportation is correct, and there are no safety hazards. The amusement park patrol plan GB/T16767 stipulates the air safety and service standards. Dangerous areas are clearly marked, the protection facilities are effective, and there are special people on duty in the village areas. :! Set up an emergency system, set up a service office, and assign full-time service personnel. There are emergency plans for actual incidents, strong emergency handling capabilities, timely and orderly handling of incidents, and accurate and complete records of incidents. 5. 1. 4[4
Environment cleanliness: no sewage, dirt, no holes, no piles, no slops, no waste pits, no odors in buildings and various facilities.
GB/T17775—2003
b) All places of business shall meet the requirements of GB9664, catering places shall meet the requirements of GB16253, and playgrounds shall meet the requirements of GB3955
Public toilets shall be reasonably arranged, the toilets shall meet the needs, the signs shall be eye-catching and beautiful, and the building shall be aesthetically pleasing. All toilets shall be equipped with flushing, washing and ventilation equipment, and shall be kept intact or in good condition. The toilets and toilets shall be cleaned and ventilated, and the equipment shall be cleaned and not blocked. The indoor environment shall be clean and tidy, and there shall be a cultural atmosphere.
The layout of the garbage bins shall be reasonable, the signs shall be obvious, the shapes shall be unique and harmonious with the environment. Garbage bins are classified effectively, garbage is collected and disposed of in a clean manner; food hygiene meets the requirements of the state; catering services are equipped with noise-removing facilities, and drinking utensils that pollute the environment are not used in vain; 5.1.5 Postal and telecommunications services provide postal and postal services. Platforms are set up, public telephones are set up in crowded places and tourist gathering places, and they have domestic direct dialing functions. Public telephones are in harmony with the environment.The logo is American. d
Passport, line is smooth, service is planned, charge can be collected according to the phone signal.
Tourism shopping
The layout of shopping places is reasonable, the shape, color, material and other characteristics are harmonious, and the environment is constantly changing. b)wwW.bzxz.Net
Carry out centralized cultivation of shopping places, and the environment is good, there is no fixed advertisement, forced buying and selling. For commodities, the management measures and means of the industry personnel are unified, the types of tourist commodities are highlighted, the characteristics of the local area, the low-cost tourist area, and the management of the management is complete and the management mechanism is effective. )
The management of tourism quality, tourism safety, tourism statistics and other natural management is sound and effective, and its measures are effective, regular supervision and inspection, complete records and sales:
The management personnel are reasonably allocated, and the management personnel above the senior level have a college degree or above. Have a unique product image, a good quality image, and clearly identify the brand image of Wenpeng and Wenpeng’s employees: confirm Wenpeng’s own brand logo and use it comprehensively and appropriately.
Have a formally approved overall tourism plan, and the construction must meet the planning requirements. The training organization and system are clear, the business is comprehensive, the effect is good, and the qualified personnel are trained and adjusted.
The complaint plan is carefully planned and implemented by the enterprise, and the equipment is dedicated, and the handling is timely and comprehensive. The requirements are complete: fire-fighting tools and supplies are equipped for specific groups of people (the elderly, the elderly, the disabled, etc.), and special service resources and environmental protection are provided. The air quality meets the Class I standard of GB50S61393: the underground environmental quality meets the requirements of the area. The sewage discharge meets the established standards of GBBE97S. The protection means of natural and cultural relics are scientific and the measures are advanced, which can effectively prevent natural and man-made environments from being damaged. The authenticity and integrity of natural relics and cultural relics are maintained. Scientific and systematic management of buildings, the building volume, height, color and shape are coordinated with the requirements, the architectural style is prominent, and the sightseeing and environment are enhanced. The ecological environment is good. The green belt rate is high, the ecological environment is well-proportioned, and the facilities are diversified. The facilities and equipment in the area meet the requirements of the national environmental protection standards, do not cause environmental pollution and other public sufferings, and do not use environmental protection equipment. 5.1.9 The most attractive tourist resources are high in recreational value. At the same time, they have appropriate historical value, cultural value, scientific value, or other value points of world significance. There are many kinds of ecological environment, and the ecological environment is very unique. This world-class resource entity must be prosperous. The resources are huge, or the types of resources are many, or the resources are sparse and sparse, the resources are intact, and the original form and structure are maintained. 5.1.10 The market has no attraction. The market is famous. 2) The theme is clear and the characteristics are strong: 5.1.11 received more than 10,000 domestic and foreign tourists, including more than 30,000 foreign tourists. 5.1.12 The satisfaction rate of the sample survey of tourists is high: 5.2 AAAA-level tourist areas (spots) 5.2.1 Tourist accessibility is good. The transportation facilities are well-equipped, with convenient access, or first-class highways, direct routes, special transportation tools, and special storage areas or docks that are coordinated with the landscape environment. The management is complete, the layout is reasonable, the capacity can meet the requirements of tourists, the site is flat and solid, or the water is smooth, and the signs are standardized and eye-catching.) The sightseeing roads or paths in the area are reasonable and smooth, and the sightseeing area is large. The water quality is good. The area uses low-rise transportation tools, or encourages the use of clean and renewable energy. 5.2.2 Tourist Center: \) The visitor center is well-connected, of moderate size, complete facilities, and complete functions. The service personnel are fully equipped, professional, and enthusiastic. b) Various industry guide signs, including tourist guides, maps, signboards, and product introduction signs, have distinctive shapes and are coordinated with the surrounding area. Signs and introduction signs are reasonably designed, public information materials (research, scientific and technical materials, comprehensive audio and video products, guide maps and guide materials, etc.) are distinctive, complete in variety, well-made and up-to-date. d) Tour guides (interpreters) are required to have a certificate before taking up their posts, and their micro-communication and speaking skills can meet the needs of tourists. The telephone consultation rate is 110%, and all tour guides and tour guides should have a high school education or above, and many of them have college degrees or above. e) The tour guide's <explanation> is scientific, accurate and vivid. The quality of tour guide service meets the requirements of 4.5.3 and Section E of GB/T153711995.
The layout of public information graphic symbols is reasonable, with sufficient design, characteristics and artistic sense, and in line with the current standards of GR/T20001, 1. The layout of tourist information facilities is reasonable, with sufficient quantity, exquisite design, characteristics and artistic sense. 5.2.3 The company shall conscientiously implement the safety regulations formulated and promulgated by the public security, transportation, labor and quality supervision departments, establish a sound safety protection system, and implement them in full. 1) Fire, emergency, and digital equipment are complete, intact, and effective. Transportation, power, entertainment, and other equipment are in good condition and there are no safety hazards. The amusement park meets the safety and service standards specified in B/T1677. Dangerous sections are clearly marked, protective facilities are complete and effective, and there are special personnel on duty during emergencies: emergency machines are available, a medical room is set up, and medical personnel are equipped. There is an emergency plan for handling accidents, and the accident handling ability is strengthened. Accident records are always accurate and complete. 5.2.4 Sanitation
GB/T17775—2003
a) The environment is clean and tidy, without sewage, dirt, especially random dumping, random stacking and random storage. The building materials and facilities are clean and tidy, without dirt, and the air is fresh and free of foreign matter.
All kinds of places meet the requirements of 964. Restaurants meet the requirements of (H16153, and swimming places meet the requirements of GB66?.
Public facilities are well-spaced, the space can meet the needs, the signs are beautiful, and the building shape is coordinated with the environment: new places are only flushed and cleaned with water, and the wine and air conditioning equipment are kept intact or use water-free eco-friendly agents. The place is well-maintained and clean, without dirt and clogs. The room is clean.
d) The layout of the garbage bin is reasonable, the garbage box is clearly marked, it meets the needs, the shape is beautiful and coordinated with the environment, the garbage is collected and sorted, and the garbage is cleaned and returned to the place where it is stored.
+! Food hygiene complies with national regulations. Catering services are equipped with disinfection equipment. Do not use tableware that may cause pollution to the environment. 5.2.5 Postal and telecommunications services. Provide postal and postal services. The communication facilities are reasonably arranged. Public telephones are installed in places where people gather, with international and domestic direct dialing functions. Public telephones are in harmony with the environment. The communication is convenient and fast, the roads are smooth, and the service is close and convenient. e) Please receive the telephone signal. The quality of the shopping mall is well-designed, the main building type, color and material are harmonious, and it is in harmony with the environment. b) The flow of people in the shopping mall is managed, the environment is orderly, there is no hawking or face-to-face buying, and there are measures and means for the commodity practitioners. c
The variety of tourist products is rich and rich, and they are characteristic of the region. 5.2. 7
The management system is complete, the management mechanism is effective, and the management of tourism quality, tourism development, tourism flow and other aspects is sound and effective. Regular monitoring and inspection are carried out. b
There are complete written records and management style: The management personnel are reasonably allocated, and all the management personnel should have a college degree or above. Small) The people have a unique product image, a good quality image, a distinct design image and a civilized employee image, establish their own brand logo, and fully and appropriately use the approved tourism overall plan, and the development and construction projects meet the planning requirements. The training structure and system are confirmed, the personnel and funds are in place, the training is comprehensive and effective, the training rate of the post personnel is 100%
The complaint system is complete, the personnel and equipment are implemented, the complaints are handled in a timely and comprehensive manner, and the records are complete. h) Provide special products for specific people (elderly, children, disabled students) and provide special services. 5.2.8 Protection of the source and environment
Determine the level of gas quality certification 300F1596.
) Noise quality meets the standard of GB3995-1098. Water quality meets the standard of GB3.
Water discharge meets the standard of GB73.
Natural landscape and cultural heritage protection: measures should be taken to effectively prevent natural and man-made damage and maintain the authenticity and integrity of natural landscape and cultural heritage.
) And regular management of guest accommodation.
) The layout is in accordance with the building height, color, shape and landscape cabinet age: the main management system is standardized and coordinated with the registered landscape GB/T 17775-2003. The cumulative decision building is in harmony with the landscape specifications, or it has certain exploration areas or complete compensation. ) The environmental atmosphere is good. The greening benefits are high, the plants and the landscape are properly matched, the landscape and the surrounding beautification measures are diverse and the effect is good, and the facilities and equipment are in line with the requirements of the state on environmental protection, do not cause environmental pollution and local public hazards, do not damage tourism resources and tourist attractions, and the attraction of these resources is high. At the same time, it has high historical value, cultural value, scientific value, or one of these values has commercial significance. There are many precious objects and towers, or the most unique sights, or there are national-level resource entities, the resource entities are large in size: or the resource types are diverse. Or the resource entity has good variability: the resource evidence is complete, the source is kept strict and the code is introduced, 5.2.19: Market power a) The enterprise is well-known in the country:
The market is well-known,
Form a characteristic theme, and have certain originality.
5.2.11 Receive more than 500,000 domestic and foreign tourists each year, and more than 30,000 foreign tourists in the top ten. 52.12 Micro-customer sampling survey has a high satisfaction rate:
5.3AAA Extreme Tourist Area (Point)
5.3.1 Tourist Transportation) Accessibility: The air transportation facilities are complete and the entry and exit are convenient. Or it has at least a second-class highway or a high-level air route or route with convenient transportation for students; b) There is a parking lot or dock that is coordinated with the landscape flow: the upstream layout is reasonable and the capacity can meet the needs: the land or waterway is smooth. The signs are regular and clear. ) The route or waterway layout in the area is reasonable, smooth, with large viewing area, distinctive road surface and good water quality of the waterway. 1. The area uses low-emission transportation or clean energy transportation. 5.3.2 The location of the project center is suitable, the scale is appropriate, and the facilities and functions are complete. There are service personnel, business knowledge and enthusiastic service. Various guide signs (including guide system maps, guide maps, signboards, object introduction signs, etc.! The types are distinctive, coordinated with the environmental considerations, signboards and trial design, and the design is reasonable and reliable. For example, scientific research papers, comprehensive paintings, audio-visual products, tour guide letters and tour guide materials, etc.) are waiting to be updated in a timely manner, with full varieties and good production. ) Gradually, the staff (upgraded and understood) hold certificates, and the number and language can meet the needs of tourists. The communication rate is 1 heart, the guide (speaking quality is above the business school level, the tour guide (advanced understanding) is above 2%, the tour guide service quality reaches BT1571-1554.. and the fifth check infant requirements,
The setting of public information graphic symbols is appropriate. The design is color-coded and conforms to the provisions of (!T1060.1, and the layout of public information facilities for tourists is reasonable. The number of plates is required to be recorded, and the design is distinctive. 5.3.3 Tourism safety
Beijing public security, transportation, capital, sports, quality supervision, tourism and other relevant departments have formulated and promulgated safety regulations, and established a complete safety a
system to ensure the comprehensive implementation of the work.
Fire, defense and other equipment are complete and effective , traffic, electromechanical, sightseeing, blasting and other equipment are complete, active hiking, no safety hazards, and meet the safety standards of enterprises specified in B/T_5757. Dangerous areas are clearly marked, protective facilities are well managed and effective, and there are personnel to observe the safety inspection period.
GB/T17775-2003
\) Establish an emergency response mechanism and set up a medical room, with at least part-time personnel: Establish an effective incident handling plan, emergency handling capabilities, handle incidents in a timely and continuous manner, and ensure that the records are accurate and complete. 5.3.4 Sanitary environment, no sewage, dirt, especially random construction, random stacking, and ritual placement. The buildings are affected by various facilities and are free of dirt, fresh air, and no contamination.
All types of facilities meet the requirements of GB9664, and the restaurant venues meet B 16153 stipulates that the public toilets should meet the requirements of GB5667. The public toilets should be reasonable, the number of floors should meet the needs, the signs should be eye-catching, the main building shape should be coordinated with the overall environment: all the attached toilets should be equipped with permanent and clean ecological facilities and kept intact or use water-free flushing. The toilets should be clean, the furniture should be clean, there should be no dirt, no cloth, and the signs should be clear. The quantity should meet the needs, the quantity should be beautiful, and the environment should be coordinated. The garbage should be cleaned in time, the food and beverages should be clean, and the food and beverage hygiene should meet the national regulations. The drinking water quality disinfection facilities should be complete, and disposable tableware that does not pollute the environment should be used. 5.3.5 Postal services should provide postal and postal memorial services. Public communication facilities should be fully available. Public telephones should be installed in places where tourists gather, and they should have the function of direct dialing. e
Public Telephone and environment coordination: signs are in place. Communication is convenient, roads are smooth, services are convenient, and charges are reasonable. e
Standard telephone reception number:
5.3.6 Tourism shopping malls
\) The layout of the shopping malls is reasonable, the road shape, color, material and environment are coordinated, the shopping malls are clean and tidy, the order is good, and there is no forced buying and selling. There are unified supervision and means for commodity practitioners. The types of tourism products are rich and have local characteristics. d
5.3.7 The management system is complete, the management system is effective, and the management and control system chain of tourism quality, tourism safety, tourism statistics and other aspects is complete, and the measures are implemented. Regular supervision and re-inspection, b)
Self-complete written records and summaries.
The police and management personnel are reasonably equipped, and the middle and senior staff at the station have a college degree or above. It has a unique product image, a good quality image, a clear material image, a civilized employee image, a good brand image, and it is used appropriately.
There is a formally approved overall plan. No follow-up projects meet the planning requirements. The training mechanism and system are clear, the personnel and the management are well-documented, the business training is comprehensive, the effect is good, and the training of the post personnel is 100% extended.
The complaint system is complete, the personnel and equipment are practical, the complaint handling is timely and proper, and the case records are complete. 1) It can provide special services for certain groups (the elderly, children, the disabled, etc.): 53. The quality of resources and environment
) The air quality meets the first-level standard of GB309519S6. The noise quality meets the class standard of GB835-!
The environmental quality meets the requirements of GB333. d) The water level must meet the requirements of B978.
Natural and cultural relics protection should be scientifically selected and implemented to effectively prevent natural and man-made damage and maintain the natural beauty and the authenticity of cultural relics.
) Scientific management of the content.
) The building layout is reasonable, and the building structure, height, color, shape and design are coordinated. The building entrance has a stylish style and can be coordinated with the environment. The building landscape is in harmony with the building, or has a certain inlay area or clear zone. 1) The environment is good. The green coverage rate is high. The plants and landscape are properly matched, and the landscape and aesthetic beautification effect are good. 》All facilities in the area meet the requirements of the state on environmental protection, do not cause environmental pollution and other public resources, and do not create a strong tourism atmosphere.
5.3.9 Attraction of tourism resources
a) The tourism value is high.
It also has high historical value, cultural value, scientific value and other important significance.
There are many rare species, or the landscape is unique, or there are provincial-level strong entities. The resources are large or there are many types of resources. Or the resources are well planned.
The resource entity is complete, basically maintaining the original shape and structure, and the market appeal is well-known in the surrounding provinces and cities, and the degree of relevance is high.
The city and the attraction are strong
d) There are certain characteristics and the theme is gradually formed. 53.11 According to the annual policy, more than 30,000 domestic and foreign visitors are expected to participate. 5.3.12 The rate of full response to the survey is high. 5.4AA-level tourist area (spot)
5.4.1 Tourist transportation
) The accessibility is good, the access is smooth, the road is unobstructed, and there is a dedicated parking lot.The layout of the points is relatively suitable, the amount of energy required is sufficient, the site is flat and solid or the water is unobstructed, and the signs are standardized and clear. The route or waterway layout of the tourist facilities (golden view) in the area is basically suitable and safe: the transportation tools or equipment used in the area are low-energy vehicles, and the transportation within the area is pollution-free.
There is a tourist center that provides consultation and service for tourists. The consultation staff are familiar with their business and provide enthusiastic service. Various guide signs (including tourist guide maps, tour guide maps, identification signs, scenic spot introduction signs, etc.) are clear and relevant, and do not compete with tourists. The identification signs and scenic spot introductions are reasonably arranged. There are many varieties of public information materials (such as research works, popular science books, comprehensive paintings, various products, guide maps and guide materials, etc.), with good production.
) The number of tour guides (explainers) is certified, and the number and ability of the positions can meet the needs of tourists. The Mandarin proficiency rate is above 0.
The tour guides (explainers) are scientific, accurate and vivid. The service basics have reached (11597119954..3 and the 5th year c
F) The design of its shape and symbol is in accordance with the provisions of (BT1OU1.1). The layout of public facilities for tourists is appropriate, the number basically meets the needs, and the shape is basically coordinated with the environment. 5.4.3 Tourist safety
! Implement the safety regulations formulated and frequently promulgated by the public security, labor, supervision, and other relevant departments, and fully implement the safety and security system of the park. The fire-fighting, land-based, and other equipment must be complete, intact, and effective. The power supply, sightseeing, and entertainment facilities must be intact and in normal operation, and the park must be safe and sound. The park must meet the safety code standards specified in GI)/T16767, the dangerous signs are obvious, and the protective facilities are complete and effective.
FR/T17775-2003
) A tight-fitting mechanism must be established. Equipped with commonly used medicines for tourists. 5.4.4 The living environment is relatively clean, without calcium and water pollution, no random construction, random placement, and no pollution in buildings and various facilities. The air is fresh, especially odor: All hot places meet the requirements of GB6i1, catering places meet the requirements of GB1S153, and swimming places meet the requirements of GB9667. The layout of public places is simple, the quantity basically meets the needs, the standard is consistent, the road type is coordinated with the standard environment, and more than 70% of the toilets and their water cooling equipment are kept intact or in good condition. d) The garbage bins are reasonably arranged, clearly marked, in sufficient quantity, of good quality, and in accordance with the basic environmental protection standards. Garbage is cleaned in time and cleared daily. Food hygiene meets national regulations. Disposable equipment is provided according to the service and services are provided. Disposable equipment that causes pollution to the environment is not used. 3) Telecommunication services are provided. 4) Public facilities are provided in public places with a high degree of convenience. 5) Communication facilities are coordinated with the environment. 6) The reception of mobile phone signals is basically coordinated with the environment. 7) The layout of tourist shopping places is basically harmonious. The building materials and colors are coordinated with the environment. The shopping places are generally clean and orderly, with no improper purchases or forced purchases. The employees of special commodities have unified management measures and methods. There are many kinds of tourism commodities and special scars in water areas. The management system is sound and the overall management is effective. The management system of various operators such as tourism safety and unified subsidies is effective. Regular monitoring and inspection are carried out: the written records and overall management are complete.
The management personnel are reasonable, 0 and senior staff have college education or above, d
have unique product image, good quality image, clear visual style and civilized design: e) have a formally approved overall plan, and the development of the project meets the requirements of the plan; ) the training organization is clear, the personnel, funds are in place, the business training plan is in place, the micro-effects are good, the training qualification rate of the post personnel is 100%,
the complaint system is complete, the personnel style is relaxed, the preparation is implemented, the complaint is handled in time, and the basic record is complete. Special services are provided for all and specific people (people with disabilities, children, people with disabilities, etc.). h
Environmental protection
The air quality meets the first-class standard of R31951996. b
The quality of the environment meets the requirements of GB506-3:3 and the environmental quality meets the requirements of GB5838. The sewage discharge meets the requirements of GB8578.
The scientific means of protection of cultural relics and historical sites, effective fire prevention and control can effectively prevent natural and man-made damage, and maintain the authenticity and integrity of the ancient tea village. Scientific management and strict control of tourism efficiency
The basic layout of the building is reasonable, the building volume is in harmony with the main view, the color is coordinated with the main view, and the surrounding structure is basically coordinated with the landscape, or has a certain standard or good rate: GB/T17775-2003
h) Good environment creation, greening, proper matching of plants and landscape, landscape and system beautification effect, etc. ) All facilities and equipment in the building meet the national requirements for environmental protection, do not cause environmental pollution and other public hazards, do not affect the environment, and do not attract tourists.
5.4.9 Tourism resources 1.
a) Tourism value. At the same time, it has high historical value, cultural value, and scientific value, and it is one of the values of the region. ) There are a small number of species, or scenic spots, or regional resource changes. ) The mountain resources are relatively large, the types of sensory resources are more, or the resource entity density is good, ) The resource entity is complete.
5410 attractions
a) The enterprises are well-known.
|) There is a certain degree of beauty,
|) There is a strong market appeal.
has certain characteristics.
5.4.11 received more than 10,000 new tourists from home and abroad in 2011: 5.4.12 The tourist attractions are full of high-end tourist attractions, 554 tourist areas (spots)
5.5. 1 tourist attractions
a) The extension of the tourist area "spot" has good visibility and good appeal. h) There is a car (with a shooting association, the capacity can meet the needs, the site is relatively flat and solid, and there are corresponding signs. The tour (visit) route or waterway in the area is basically smooth and balanced.) The use of transportation within the area is normal, or the use of energy-saving transportation is encouraged: 5.5.2 Tour Section
2) There is a place to provide consulting services for guests, and the service personnel are familiar with the business and enthusiastic. 1) Various public information materials also include complete original maps, guide maps, signboards, and property management The signs and scenic spots are recommended to be coordinated with the original environment. The educational materials (such as research papers, comprehensive books, production numbers, guide plans and guide materials, etc.) are of various types, rich in content, and good in judgment.
Shan: Ningju (guides must be certified before they can take up their posts. The basic requirements for tourists are: the number of people and the language they speak. % of the tour guides (guides) should have a high school education or above, and their words should be scientific, accurate and vivid, and the service quality should reach/11 5571-199574.5.3 Section 1.
) The setting of public information graphic symbols is basically reasonable and basically complies with G/1131.1.) The layout of public rest facilities for tourists is basically reasonable and the number of facilities basically meets the needs. 5.5.3 Tourism safety
Company! Recognize the implementation of the safety regulations formulated and issued by the relevant departments such as transportation, animal quality supervision, tourism, etc., the safety system is sound and the work is effective.
b) Fire protection, blue, digital expansion, etc. The equipment is complete, intact and effective. The transportation, electromechanical, sanitary, entertainment and other equipment are running well and are safe. The amusement center has set the safety service standard as follows: the dangerous areas are clearly marked, and the auxiliary protection facilities are effective.
c) When the accident occurs, the file record is completed. Equipped with common medicines. 5.5.44
Company) The environment is relatively clean, without sewage, dirt, and no random description or stacking. Building materials and various equipment are placed without judgment, no pollution.(h) There is a tourist center that provides consultation and service for tourists. The consultation staff are familiar with their business and enthusiastic in service. Various guide signs (including tourist guide maps, tour guide maps, identification signs, scenic spot introduction signs, etc.) are clear and relevant, and do not compete with tourists. (h) The identification signs and scenic spot introductions are reasonably arranged. There are many kinds of public information materials (such as research works, popular science books, comprehensive paintings, various products, guide maps and guide materials, etc.), with good production. (t) The number of tour guides (explainers) is certified, and the number and ability of the positions can meet the needs of tourists. The Mandarin proficiency rate is above 0. (t) The tour guides (explainers) have a scientific, accurate and vivid cultural level. The service basics have reached (11597119954..3 and the 5th year c) The design of its shape and symbol is in accordance with the provisions of (BT1OU1.1). The layout of public facilities for tourists is appropriate, the number basically meets the needs, and the shape is basically coordinated with the environment. 5.4.3 Tourist safety
! Implement the safety regulations formulated and frequently promulgated by the public security, labor, supervision, and other relevant departments, and fully implement the safety and security system of the park. The fire-fighting, land-based, and other equipment must be complete, intact, and effective. The power supply, sightseeing, and entertainment facilities must be intact and in normal operation, and the park must be safe and sound. The park must meet the safety code standards specified in GI)/T16767, the dangerous signs are obvious, and the protective facilities are complete and effective.
FR/T17775-2003
) A tight-fitting mechanism must be established. Equipped with commonly used medicines for tourists. 5.4.4 The living environment is relatively clean, without calcium and water pollution, no random construction, random placement, and no pollution in buildings and various facilities. The air is fresh, especially odor: All hot places meet the requirements of GB6i1, catering places meet the requirements of GB1S153, and swimming places meet the requirements of GB9667. The layout of public places is simple, the quantity basically meets the needs, the standard is consistent, the road type is coordinated with the standard environment, and more than 70% of the toilets and their water cooling equipment are kept intact or in good condition. d) The garbage bins are reasonably arranged, clearly marked, in sufficient quantity, of good quality, and in accordance with the basic environmental protection standards. Garbage is cleaned in time and cleared daily. Food hygiene meets national regulations. Disposable equipment is provided according to the service and services are provided. Disposable equipment that causes pollution to the environment is not used. 3) Telecommunication services are provided. 4) Public facilities are provided in public places with a high degree of convenience. 5) Communication facilities are coordinated with the environment. 6) The reception of mobile phone signals is basically coordinated with the environment. 7) The layout of tourist shopping places is basically harmonious. The building materials and colors are coordinated with the environment. The shopping places are generally clean and orderly, with no improper purchases or forced purchases. The employees of special commodities have unified management measures and methods. There are many kinds of tourism commodities and special scars in water areas. The management system is sound and the overall management is effective. The management system of various operators such as tourism safety and unified subsidies is effective. Regular monitoring and inspection are carried out: the written records and overall management are complete.
The management personnel are reasonable, 0 and senior staff have college education or above, d
have unique product image, good quality image, clear visual style and civilized design: e) have a formally approved overall plan, and the development of the project meets the requirements of the plan; ) the training organization is clear, the personnel, funds are in place, the business training plan is in place, the micro-effects are good, the training qualification rate of the post personnel is 100%,
the complaint system is complete, the personnel style is relaxed, the preparation is implemented, the complaint is handled in time, and the basic record is complete. Special services are provided for all and specific people (people with disabilities, children, people with disabilities, etc.). h
Environmental protection
The air quality meets the first-class standard of R31951996. b
The quality of the environment meets the requirements of GB506-3:3 and the environmental quality meets the requirements of GB5838. The sewage discharge meets the requirements of GB8578.
The scientific means of protection of cultural relics and historical sites, effective fire prevention and control can effectively prevent natural and man-made damage, and maintain the authenticity and integrity of the ancient tea village. Scientific management and strict control of tourism efficiency
The basic layout of the building is reasonable, the building volume is in harmony with the main view, the color is coordinated with the main view, and the surrounding structure is basically coordinated with the landscape, or has a certain standard or good rate: GB/T17775-2003
h) Good environment creation, greening, proper matching of plants and landscape, landscape and system beautification effect, etc. ) All facilities and equipment in the building meet the national requirements for environmental protection, do not cause environmental pollution and other public hazards, do not affect the environment, and do not attract tourists.
5.4.9 Tourism resources 1.
a) Tourism value. At the same time, it has high historical value, cultural value, and scientific value, and it is one of the values of the region. ) There are a small number of species, or scenic spots, or regional resource changes. ) The mountain resources are relatively large, the types of sensory resources are more, or the resource entity density is good, ) The resource entity is complete.
5410 attractions
a) The enterprises are well-known.
|) There is a certain degree of beauty,
|) There is a strong market appeal.
has certain characteristics.
5.4.11 received more than 10,000 new tourists from home and abroad in 2011: 5.4.12 The tourist attractions are full of high-end tourist attractions, 554 tourist areas (spots)
5.5. 1 tourist attractions
a) The extension of the tourist area "spot" has good visibility and good appeal. h) There is a car (with a shooting association, the capacity can meet the needs, the site is relatively flat and solid, and there are corresponding signs. The tour (visit) route or waterway in the area is basically smooth and balanced.) The use of transportation within the area is normal, or the use of energy-saving transportation is encouraged: 5.5.2 Tour Section
2) There is a place to provide consulting services for guests, and the service personnel are familiar with the business and enthusiastic. 1) Various public information materials also include complete original maps, guide maps, signboards, and property management The signs and scenic spots are recommended to be coordinated with the original environment. The educational materials (such as research papers, comprehensive books, production numbers, guide plans and guide materials, etc.) are of various types, rich in content, and good in judgment.
Shan: Ningju (guides must be certified before they can take up their posts. The basic requirements for tourists are: the number of people and the language they speak. % of the tour guides (guides) should have a high school education or above, and their words should be scientific, accurate and vivid, and the service quality should reach/11 5571-199574.5.3 Section 1.
) The setting of public information graphic symbols is basically reasonable and basically complies with G/1131.1.) The layout of public rest facilities for tourists is basically reasonable and the number of facilities basically meets the needs. 5.5.3 Tourism safety
Company! Recognize the implementation of the safety regulations formulated and issued by the relevant departments such as transportation, animal quality supervision, tourism, etc., the safety system is sound and the work is effective.
b) Fire protection, blue, digital expansion, etc. The equipment is complete, intact and effective. The transportation, electromechanical, sanitary, entertainment and other equipment are running well and are safe. The amusement center has set the safety service standard as follows: the dangerous areas are clearly marked, and the auxiliary protection facilities are effective.
c) When the accident occurs, the file record is completed. Equipped with common medicines. 5.5.44
Company) The environment is relatively clean, without sewage, dirt, and no random description or stacking. Building materials and various equipment are placed without judgment, no pollution.(h) There is a tourist center that provides consultation and service for tourists. The consultation staff are familiar with their business and enthusiastic in service. Various guide signs (including tourist guide maps, tour guide maps, identification signs, scenic spot introduction signs, etc.) are clear and relevant, and do not compete with tourists. (h) The identification signs and scenic spot introductions are reasonably arranged. There are many kinds of public information materials (such as research works, popular science books, comprehensive paintings, various products, guide maps and guide materials, etc.), with good production. (t) The number of tour guides (explainers) is certified, and the number and ability of the positions can meet the needs of tourists. The Mandarin proficiency rate is above 0. (t) The tour guides (explainers) have a scientific, accurate and vivid cultural level. The service basics have reached (11597119954..3 and the 5th year c) The design of its shape and symbol is in accordance with the provisions of (BT1OU1.1). The layout of public facilities for tourists is appropriate, the number basically meets the needs, and the shape is basically coordinated with the environment. 5.4.3 Tourist safety
! Implement the safety regulations formulated and frequently promulgated by the public security, labor, supervision, and other relevant departments, and fully implement the safety and security system of the park. The fire-fighting, land-based, and other equipment must be complete, intact, and effective. The power supply, sightseeing, and entertainment facilities must be intact and in normal operation, and the park must be safe and sound. The park must meet the safety code standards specified in GI)/T16767, the dangerous signs are obvious, and the protective facilities are complete and effective.
FR/T17775-2003
) A tight-fitting mechanism must be established. Equipped with commonly used medicines for tourists. 5.4.4 The living environment is relatively clean, without calcium and water pollution, no random construction, random placement, and no pollution in buildings and various facilities. The air is fresh, especially odor: All hot places meet the requirements of GB6i1, catering places meet the requirements of GB1S153, and swimming places meet the requirements of GB9667. The layout of public places is simple, the quantity basically meets the needs, the standard is consistent, the road type is coordinated with the standard environment, and more than 70% of the toilets and their water cooling equipment are kept intact or in good condition. d) The garbage bins are reasonably arranged, clearly marked, in sufficient quantity, of good quality, and in accordance with the basic environmental protection standards. Garbage is cleaned in time and cleared daily. Food hygiene meets national regulations. Disposable equipment is provided according to the service and services are provided. Disposable equipment that causes pollution to the environment is not used. 3) Telecommunication services are provided. 4) Public facilities are provided in public places with a high degree of convenience. 5) Communication facilities are coordinated with the environment. 6) The reception of mobile phone signals is basically coordinated with the environment. 7) The layout of tourist shopping places is basically harmonious. The building materials and colors are coordinated with the environment. The shopping places are generally clean and orderly, with no improper purchases or forced purchases. The employees of special commodities have unified management measures and methods. There are many kinds of tourism commodities and special scars in water areas. The management system is sound and the overall management is effective. The management system of various operators such as tourism safety and unified subsidies is effective. Regular monitoring and inspection are carried out: the written records and overall management are complete.
The management personnel are reasonable, 0 and senior staff have college education or above, d
have unique product image, good quality image, clear visual style and civilized design: e) have a formally approved overall plan, and the development of the project meets the requirements of the plan; ) the training organization is clear, the personnel, funds are in place, the business training plan is in place, the micro-effects are good, the training qualification rate of the post personnel is 100%,
the complaint system is complete, the personnel style is relaxed, the preparation is implemented, the complaint is handled in time, and the basic record is complete. Special services are provided for all and specific people (people with disabilities, children, people with disabilities, etc.). h
Environmental protection
The air quality meets the first-class standard of R31951996. b
The quality of the environment meets the requirements of GB506-3:3 and the environmental quality meets the requirements of GB5838. The sewage discharge meets the requirements of GB8578.
The scientific means of protection of cultural relics and historical sites, effective fire prevention and control can effectively prevent natural and man-made damage, and maintain the authenticity and integrity of the ancient tea village. Scientific management and strict control of tourism efficiency
The basic layout of the building is reasonable, the building volume is in harmony with the main view, the color is coordinated with the main view, and the surrounding structure is basically coordinated with the landscape, or has a certain standard or good rate: GB/T17775-2003
h) Good environment creation, greening, proper matching of plants and landscape, landscape and system beautification effect, etc. ) All facilities and equipment in the building meet the national requirements for environmental protection, do not cause environmental pollution and other public hazards, do not affect the environment, and do not attract tourists.
5.4.9 Tourism resources 1.
a) Tourism value. At the same time, it has high historical value, cultural value, and scientific value, and it is one of the values of the region. ) There are a small number of species, or scenic spots, or regional resource changes. ) The mountain resources are relatively large, the types of sensory resources are more, or the resource entity density is good, ) The resource entity is complete.
5410 attractions
a) The enterprises are well-known.
|) There is a certain degree of beauty,
|) There is a strong market appeal.
has certain characteristics.
5.4.11 received more than 10,000 new tourists from home and abroad in 2011: 5.4.12 The tourist attractions are full of high-end tourist attractions, 554 tourist areas (spots)
5.5. 1 tourist attractions
a) The extension of the tourist area "spot" has good visibility and good appeal. h) There is a car (with a shooting association, the capacity can meet the needs, the site is relatively flat and solid, and there are corresponding signs. The tour (visit) route or waterway in the area is basically smooth and balanced.) The use of transportation within the area is normal, or the use of energy-saving transportation is encouraged: 5.5.2 Tour Section
2) There is a place to provide consulting services for guests, and the service personnel are familiar with the business and enthusiastic. 1) Various public information materials also include complete original maps, guide maps, signboards, and property management The signs and scenic spots are recommended to be coordinated with the original environment. The educational materials (such as research papers, comprehensive books, production numbers, guide plans and guide materials, etc.) are of various types, rich in content, and good in judgment.
Shan: Ningju (guides must be certified before they can take up their posts. The basic requirements for tourists are: the number of people and the language they speak. % of the tour guides (guides) should have a high school education or above, and their words should be scientific, accurate and vivid, and the service quality should reach/11 5571-199574.5.3 Section 1.
) The setting of public information graphic symbols is basically reasonable and basically complies with G/1131.1.) The layout of public rest facilities for tourists is basically reasonable and the number of facilities basically meets the needs. 5.5.3 Tourism safety
Company! Recognize the implementation of the safety regulations formulated and issued by the relevant departments such as transportation, animal quality supervision, tourism, etc., the safety system is sound and the work is effective.
b) Fire protection, blue, digital expansion, etc. The equipment is complete, intact and effective. The transportation, electromechanical, sanitary, entertainment and other equipment are running well and are safe. The amusement center has set the safety service standard as follows: the dangerous areas are clearly marked, and the auxiliary protection facilities are effective.
c) When the accident occurs, the file record is completed. Equipped with common medicines. 5.5.44
Company) The environment is relatively clean, without sewage, dirt, and no random description or stacking. Building materials and various equipment are placed without judgment, no pollution.1.) The layout of public rest facilities for tourists is appropriate, the number basically meets the needs, and the shape and environment are basically coordinated. 5.4.3 Tourist safety
! The safety regulations formulated and frequently promulgated by the public security, labor, supervision, and other relevant departments shall be implemented in a comprehensive and strict manner, and the fire protection, land and water conservancy, and other equipment shall be complete, intact, and effective. The power supply, sightseeing, and entertainment facilities shall be intact and in normal operation, and the safety and security shall be guaranteed. The park shall meet the safety code standards specified in GI)/T16767, the dangerous signs are obvious, and the protective facilities are complete and effective.
FR/T17775—2003
) The safety mechanism shall be set up. Commonly used medicines for tourists shall be equipped. 5.4.4 The living environment is relatively clean, without calcium and water pollution, no random construction, random placement, and no pollution in buildings and various facilities. The air is fresh, especially odor: All hot places meet the requirements of GB6i1, catering places meet the requirements of GB1S153, and swimming places meet the requirements of GB9667. The layout of public places is simple, the quantity basically meets the needs, the standard is consistent, the road type is coordinated with the standard environment, and more than 70% of the toilets and their water cooling equipment are kept intact or in good condition. d) The garbage bins are reasonably arranged, clearly marked, in sufficient quantity, of good quality, and in accordance with the basic environmental protection standards. Garbage is cleaned in time and cleared daily. Food hygiene meets national regulations. Disposable equipment is provided according to the service and services are provided. Disposable equipment that causes pollution to the environment is not used. 3) Telecommunication services are provided. 4) Public facilities are provided in public places with a high degree of convenience. 5) Communication facilities are coordinated with the environment. 6) The reception of mobile phone signals is basically coordinated with the environment. 7) The layout of tourist shopping places is basically harmonious. The building materials and colors are coordinated with the environment. The shopping places are generally clean and orderly, with no improper purchases or forced purchases. The employees of special commodities have unified management measures and methods. There are many kinds of tourism commodities and special scars in water areas. The management system is sound and the overall management is effective. The management system of various operators such as tourism safety and unified subsidies is effective. Regular monitoring and inspection are carried out: the written records and overall management are complete.
The management personnel are reasonable, 0 and senior staff have college education or above, d
have unique product image, good quality image, clear visual style and civilized design: e) have a formally approved overall plan, and the development of the project meets the requirements of the plan; ) the training organization is clear, the personnel, funds are in place, the business training plan is in place, the micro-effects are good, the training qualification rate of the post personnel is 100%,
the complaint system is complete, the personnel style is relaxed, the preparation is implemented, the complaint is handled in time, and the basic record is complete. Special services are provided for all and specific people (people with disabilities, children, people with disabilities, etc.). h
Environmental protection
The air quality meets the first-class standard of R31951996. b
The quality of the environment meets the requirements of GB506-3:3 and the environmental quality meets the requirements of GB5838. The sewage discharge meets the requirements of GB8578.
The scientific means of protection of cultural relics and historical sites, effective fire prevention and control can effectively prevent natural and man-made damage, and maintain the authenticity and integrity of the ancient tea village. Scientific management and strict control of tourism efficiency
The basic layout of the building is reasonable, the building volume is in harmony with the main view, the color is coordinated with the main view, and the surrounding structure is basically coordinated with the landscape, or has a certain standard or good rate: GB/T17775-2003
h) Good environment creation, greening, proper matching of plants and landscape, landscape and system beautification effect, etc. ) All facilities and equipment in the building meet the national requirements for environmental protection, do not cause environmental pollution and other public hazards, do not affect the environment, and do not attract tourists.
5.4.9 Tourism resources 1.
a) Tourism value. At the same time, it has high historical value, cultural value, and scientific value, and it is one of the values of the region. ) There are a small number of species, or scenic spots, or regional resource changes. ) The mountain resources are relatively large, the types of sensory resources are more, or the resource entity density is good, ) The resource entity is complete.
5
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