Some standard content:
ICS03.080
National Standard of the People's Republic of China
GB/T39668—2020
Specification of service for technology business incubators
incubator2020-12-14Release
State Administration for Market Regulation
National Standardization Administration
Release
2020-12-14Implementation
GB/T39668—2020
Foreword
Introduction
Scope
Normative reference documents
Terms and definitions
Service guarantee
Organization
Service personnel
Site and facilities and equipment
Management system
5General process of incubation service
Process overview
Enterprise recruitment
Application acceptance
Evaluation and screening
Agreement signing
Incubation planning
Incubation implementation
Graduation Or persuade to withdraw
Graduation tracking
Service provision
Entrepreneurship counseling services
Technological innovation services
Investment and financing services
Promotion and docking services
Business services
Property services
Other services
7 Evaluation and improvement
Complaint handling
Service evaluation
Continuous improvement
Appendix A (Informative Appendix)
Appendix B (Normative Appendix)
Appendix C (Informative Appendix)
Appendix D (Informative Appendix)
Record list
General process of incubation services
Human incubation application form
Human incubation agreement
Foreword
This standard is drafted in accordance with the rules given in GB/T1.1-2009. This standard is proposed and managed by the National Service Standardization Technical Committee (SAC/TC264). GB/T39668—2020
The main drafting units of this standard are: Torch High-tech Industry Development Center of the Ministry of Science and Technology, Management Office of Overseas Students Entrepreneurship Park in Kunshan, Jiangsu, Kunshan Xinxin Technology Development Co., Ltd., Changzhou Inspection and Testing Standards Certification Institute, TusHoldings Co., Ltd., China National Institute of Standardization, Jinan Diya Industrial Co., Ltd., Jiangsu Quality and Standardization Research Institute, Tianjin Guoke Torch Business Incubator Research Center, Changzhou Venture Capital Group Co., Ltd., Changzhou Sanjing World Science and Technology Industry Development Co., Ltd., Changzhou Standardization Association. The main drafters of this standard are: Duan Junhu, Yu Xiaojun, Jiang Yue, Chen Qing, Sun Qixin, Jin Zongzhen, Cheng Yonghong, Liu Jue, Chen Hongbo, Yan Guoping, Peng Haihong, Zhou Danfeng, Hu Jing, Wang Weiyi, Liu Zhen, Xu Shibo, Cai Luqi, Zhou Ping, Yang Hongmei, Geng Chi, Su Dengcheng, Shen Xiaojing, Feng Yuguo, and Fan Yuemei.
GB/T39668—2020
Introduction
As my country's economy shifts from a high-speed growth stage to a high-quality development stage, science and technology business incubators have become an important vehicle for promoting the upgrading of mass entrepreneurship and innovation. In order to improve the service level and efficiency of science and technology business incubators and promote the high-quality development of science and technology business incubators, it is necessary to formulate the national standard "Technology Business Incubator Service Specification". This standard is drafted based on the "National Science and Technology Business Incubator "13th Five-Year" Development Plan" (Guokeban Gao [2017] No. 55) and the "Technology Business Incubators Management Measures" (Guokefa District [2018] No. 300). The definition of the term "science and technology business incubator" used in this standard is given in accordance with the "Technology Business Incubators Management Measures", and the determination of incubation service projects mainly refers to the "National Science and Technology Business Incubators "13th Five-Year" Development Plan".
1 Scope
Technology Business Incubator Service Specification
GB/T39668—2020
This standard specifies the service guarantee, general process of incubation services, service provision, evaluation and improvement of science and technology business incubators. This standard applies to the management and services of science and technology business incubators; other forms of entrepreneurial incubators can refer to it. Normative reference documents
The following documents apply to this document is indispensable. For any dated referenced document, only the dated version applies to this document. For any undated referenced document, the latest version (including all amendments) applies to this document. 2 Quality Management Customer Satisfaction Organization Complaint Handling Guide GB/T19012
GB/T34670 Manualwww.bzxz.net
Technology Transfer Service Specification
Terms and Definitions
The following terms and definitions apply to this document. 3.1
Technology Business Incubatortechnologybusinessincubator is a technology entrepreneurship service organization that provides physical space, shared facilities and professional services to promote the transformation of scientific and technological achievements and cultivate technology enterprises.
Note: Referred to as incubator.
Incubated Enterprises
incubatees
Science and technology-based small and medium-sized enterprises that meet the incubation conditions, sign incubation agreements, and obtain venues, shared facilities and incubation services within the prescribed incubation period after evaluation and screening by the incubator.
Incubation Servicesincubation service
The financial, technical, and market services provided by the incubator to the incubated enterprises based on their needs. 3.4
graduated enterprises
Graduated enterprises
Science-based small and medium-sized enterprises that meet graduation requirements and complete graduation procedures after incubation and have achieved phased entrepreneurial success. 4 Service guarantee
4.1 Organization
4.1.1 The incubator should establish a professional service team, and the configuration of service personnel should be able to meet the service needs of the incubated enterprises. 4.1.2 Based on the need to realize the incubation service function, the incubator should establish departments that undertake entrepreneurial counseling services, technological innovation services, investment and financing services, promotion and docking services, and business services. 4.1.3 The incubator should make public the organizational structure, department or job responsibilities, as well as service guidelines, service processes, complaint handling and other systems or specifications. GB/T39668—2020
4.1.4 Incubators should establish a sound operation management system and incubation service system, and continuously improve them. 4.2 Service personnel
4.2.1 Service personnel should abide by laws and regulations, professional ethics and professional conduct, be objective and fair, honest and trustworthy. 4.2.2 Professional incubation service personnel should be familiar with relevant national and local laws and regulations and innovation and entrepreneurship support policies, and have received relevant incubation service training or have experience in entrepreneurship, investment and financing, and corporate management. 4.2.3 Entrepreneurship mentors should have the ability to provide professional and practical guidance services to incubated enterprises, and should be appointed by the incubator to be entrepreneurs, investment experts, management consulting experts, technical experts, etc. 4.3 Venues and facilities and equipment
4.3.1 Incubators should have a certain scale of independent incubation sites, and provide special sites, public service sites and facilities and equipment according to the needs of incubated enterprises.
4.3.2 The public service venues and facilities and equipment of the incubator should be set up as follows: a) Product display area: to meet the needs of product display, it should be equipped with exhibition stands, display boards, necessary safety protection facilities, etc., and experience areas, etc. can also be set up as needed;
b) Reception room: to meet the needs of reception, business negotiation, etc., the closed and semi-closed space provided should be equipped with necessary tables, chairs, sofas, etc.; Conference room: to meet the needs of meetings and training, the closed and semi-closed space provided should be equipped with facilities and equipment such as sound amplification equipment and projectors, as well as necessary tables, chairs, podiums, etc.; c) Roadshow area: to meet the needs of roadshows, the activity space provided should be equipped with facilities and equipment such as projectors and sound amplification equipment, as well as necessary tables, chairs, etc.;
e) Incubators with conditions can also be equipped with fitness and entertainment facilities and equipment, restaurants, etc. 4.3.3 Professional incubators that provide professional services to incubated enterprises in specific industrial and technical fields should provide incubated enterprises with professional public technical service platforms that meet their research and development, product trial production, inspection and testing, small and medium-scale trials, etc. 4.3.4 The incubator should have a dedicated person responsible for the reservation, use registration and maintenance management of public facilities and equipment to ensure their normal operation. 4.4
Management system
The incubator should establish corresponding management systems, including but not limited to: 4.4.1
Enterprise screening management system: including enterprise information collection and collation, negotiation, evaluation, assessment, etc. a)
b)
Incubated enterprise management system: including enterprise entry, graduation, persuasion, relocation, etc. c)
Incubation service quality management system: including service quality control, evaluation, supervision and assessment, etc.; third-party service agency management system: including service agency selection, service quality supervision and control, complaint handling, credit evaluation, capital settlement methods, etc. d)
e) Incubation fund use management system: including the scope of use of incubation funds and the original , support methods, declaration, review, fund use and supervision and management, etc.;
f)
Statistical management system: including statistical scope, statistical indicators, calculation methods, submission deadlines, etc.;g)
Enterprise information confidentiality system: including confidentiality scope, confidentiality classification, access rights, etc.; Enterprise archives management system: including enterprise registration information, financial information, technical information, etc.;h)
Other management systems: including human resources management, financial management, property management, etc.4.4.2 The incubator should keep records of the entire process of operation management and service provision, and maintain the traceability of the records. 4.4.3 The incubator should establish a standardized "record list" and implement effective control over the record template. For the contents of the record list, please refer to Appendix A.
General process of incubation services
Process overview
GB/T39668—2020
The general process includes enterprise recruitment, application acceptance, evaluation and screening, agreement signing, incubation planning, incubation implementation, graduation or persuasion, and graduation tracking. The incubator shall provide services in accordance with the process specified in Appendix B. 5.2 Enterprise Recruitment
The enterprise recruitment process shall include the following: a
The incubator shall publicize and promote its basic conditions, resource integration advantages and service capabilities through media, entrepreneurial activities and other channels; the incubator shall clearly state the incubation conditions and accept consultations from prospective incubated enterprises through various online and offline methods; b)
The incubator shall negotiate with the prospective incubated enterprises to understand the basic information of the enterprise as well as information such as products or services, funds, market, technology, etc., and c)
answer questions of concern to the enterprise;
d) record and archive.
3 Application Acceptance
The application acceptance process should include the following: a)
The intended incubated enterprise submits the "Incubation Application Form" (see Appendix C) and relevant application materials such as business plan, legal person ID card, copy of business license, site requirements, etc. to the incubator through online or offline application channels: the incubator explains to the applicant the service content, incubation period, service and charging standards, rights and obligations of all relevant parties, etc.; b)
The incubator accepts the incubation application and makes corresponding records; c
d) If the application cannot be accepted, the reason should be explained to the applicant and all the materials should be returned. 5.4 Evaluation and Screening
The evaluation and screening process should include the following: After the incubator accepts the application, it shall check the completeness, authenticity, validity, etc. of the materials submitted by the applicant: a
b)
Organize the evaluation: According to the incubation conditions and evaluation procedures, organize the evaluation and promptly feedback the evaluation results; c
If the incubation is accepted, prepare to sign the agreement: If the incubation is not accepted, explain the situation to the applicant and return the relevant materials: d) Record and archive.
5.5 Signing of the Agreement
After the incubator communicates and negotiates with the applicant who has passed the evaluation and reaches a consensus, the "Incubation Agreement" (see Appendix D) shall be signed. The agreement should include the following:
a) Incubation period;
b)
Obligations and responsibilities of the applicant;
Obligations and responsibilities of Party B;
Graduation conditions;
Agreement on the termination of the incubation relationship;
e)
f) Other agreed matters.
6 Incubation planning
The incubation planning stage should include the following contents: Both parties negotiate on incubation goals, incubation service requirements, resource support, etc.: a)
GB/T39668—2020
b) Both parties formulate and confirm the incubation plan; c) If the incubation plan needs to be changed, it can be changed only after the two parties reach a unanimous agreement; d) Establish an incubated enterprise file to record the enterprise development and service process in a timely manner 5.7
Incubation implementation
The incubation implementation stage should include the following contents: a
Formulate a service plan according to the agreement and incubation plan, and provide services; Communication should be strengthened during the service process, and problems should be coordinated and resolved in a timely manner; b)
After the service activities are completed, the service effect should be evaluated and recorded. 5.8
Graduation or Withdrawal
The graduation or withdrawal process should include the following contents: the incubator organizes an assessment based on the agreed graduation conditions; a)
Issues a graduation or withdrawal notice based on the assessment results; b) Handles the withdrawal procedures;
d) Issues a graduation certificate to the graduated enterprises;
Establishes files for the graduated or withdrawn enterprises.
Graduation tracking
The graduation tracking process should include the following contents: helping graduated enterprises find or arrange suitable development venues, such as accelerators, high-tech zones or other places; a)
Regularly or irregularly visit graduated enterprises to understand the development status of enterprises, collect and analyze enterprise development data, etc.; b)
Use its own resources to continue to provide effective services to graduated enterprises. Service provision
Entrepreneurship counseling services
6.1.1
Training services
6.1.1.1 The service content mainly includes risk awareness, financial and tax management, human resources management, marketing management, entrepreneurship management of small and medium-sized enterprises, investment and financing, intellectual property management and other training. 6.1.1.2 Specific service links include: a) Demand survey: Conduct a survey and analysis on the training needs of incubated enterprises and form a survey and analysis report; b) Course setting: Determine the course theme, course content, teachers, teaching materials and reference materials based on the results of the training needs survey and analysis and the opinions of the enterprises: c) Program formulation: Including training targets, training objectives, training content, training forms and methods, implementation tools, auxiliary means, assessment or training effect evaluation methods, budget, stage goals and tasks, time schedule, division of personnel responsibilities, introduction of training instructors, etc.; d) Information release: Release training information in advance; e) Training implementation: Provide training materials, teaching equipment, training venues, etc. according to the training plan. During the training process, the training instructor should select appropriate training methods and organize teaching reasonably according to the training plan; f) Effect evaluation: After the training, evaluate the training effect. 6.1.2 Consulting services
6.1.2.1
The service content mainly includes answering questions about laws, regulations and policies and diagnosing enterprise problems. sng
2Specific service links include:
6.1.2.2
Accepting consultation from incubated enterprises online or offline;a)
GB/T39668—2020
b) Promptly, accurately and completely respond to consultation questions; if it is not possible to respond immediately, respond within the agreed period;c)
Record the consulting service process;
d) Regularly count, organize and analyze enterprise consultation questions. 6.1.3 Policy publicity services
6.1.3.1
Service.
The service content mainly includes policy information services on science and technology, talents, taxation, industry, etc., as well as policy publicity related to policy information6.1.3.2
Specific service links include:
Identify, collect, screen, classify and organize various policy information related to incubated enterprises issued by government departments at all levels, and update them in time to maintain the validity of information;
For the most concerned or latest policies, timely publicize and explain them to incubated enterprises through various channels6.1.4 Project application service
6.1.4.1
6.1.4.2
The service content mainly includes services such as technology project application and talent project application. The specific service links include:
Investigate the personnel, R&D equipment, financial situation, product situation of incubated enterprises, and collect information on potential enterprises; b)
According to the survey results, conduct application evaluation in accordance with the application requirements; c)
For qualified enterprises, the service personnel will provide application guidance and assist the applicant enterprises in preparing application materials; conduct preliminary review of the application materials, and assist the applicant enterprises in submitting them to the project management department within the specified time; d)
Follow up the application progress and application results, and inform the applicant enterprises in time; follow up on the progress of the project after the project is established; assist the applicant enterprises in completing the project acceptance.
g)
6.2:
Technology innovation service
6.2.1 Intellectual property service
6.2.1.1
The service content mainly includes intellectual property application, information retrieval and analysis, strategy formulation, pledge financing, patent navigation and patent early warning and other intellectual property services.
2 Specific service links include:
6.2.1.2
Commission and acceptance;
a)
Signing a service agreement;
c)
Providing intellectual property related services according to the agreement: tracking the progress of services and providing timely feedback;
d)
Organizing and archiving relevant records,
e)
6.2.2 Technology transfer services
1 The service content mainly includes technology development services, technology transfer services, technology consulting services, technology evaluation services, technology investment and financing services, information network platform services, etc.
6.2.2.2 Specific service links shall be carried out in accordance with the relevant provisions of GB/T34670. Public technology platform services
6.2.3
6.2.3.1 The service content mainly includes research and development, product trial production, inspection and testing, small and medium-sized trials and other services5
GB/T39668—2020
2 Specific service links include:
6.2.3.2
Application acceptance: accept the application of incubated enterprises, register the name of the enterprise, planned use time, name of the equipment to be used, use purpose and other information;a)
Plan arrangement: reasonably arrange the use of incubated enterprises according to the equipment use registration situation;b)
Equipment use: provide relevant equipment to incubated enterprises according to the plan and registration information:d)
Equipment inspection: service personnel check whether the equipment is intact. 6.3
Investment and financing services
The service content includes investment and financing.
6.3.1
6.3.2 Specific investment service links include:
a)
Investigate the financing needs of incubated enterprises and screen target enterprises;b))
Verify the basic situation of target enterprises:
Carry out due diligence to evaluate the development prospects, investment risks and returns of enterprises;d)
Make investment decisions and sign investment agreements with recognized incubated enterprises;e)Continuous tracking and service.
6.3.3 Specific financing service links include:
Investigate the financing needs of incubated enterprises or the basic situation of target enterprisesa
Provide customized financing solutions based on the financing needs and development of target enterprises;b)
Assist incubated enterprises in writing business plans, and formulate roadshow plans or prepare loans according to the financing plans: Organize experts to evaluate, classify and provide guidance and services to incubated enterprises, recommend enterprises with equity financing needs to investment institutions and investors, or connect with banks and other financial institutions with equity financing needs. Enterprises with debt financing needs; e) According to the actual situation, organize roadshows attended by incubated enterprises, investment institutions, and investors, or arrange bank-enterprise matching meetings between incubated enterprises and banks and other financial institutions, etc., to promote cooperation between the supply and demand sides of funds; f) Continue to track the acquisition and use of funds by incubated enterprises 6.4 Promotion and Matching Services
6.4.11
Entrepreneurship Activity Services
6.4.1.1
6.4.1.2
The service content mainly includes the organization of entrepreneurship salons, entrepreneurship forums, entrepreneurship competitions and other activities. Specific service links include:
Preliminary planning: formulate a planning plan according to the theme of the entrepreneurship activity; Preliminary publicity: publicize the content of the activity to incubated enterprises through online and offline methods; b)
Activity preparation: determine the activity process and details, issue activity notices and confirm participating enterprises, arrange the venue, etc. c
Activity implementation: Organize experts, incubated enterprise representatives and relevant personnel to carry out activities according to the activity process; d)
Activity summary: After the activity, evaluate and summarize the activity results. e
6.4.2 Industry docking service
6.4.2.1
The service content mainly includes achievement promotion, technology transaction, industry-university-research cooperation and other services. 6.4.2.2
Specific service links include:
Documentation plan formulation: formulate industry docking plan according to the actual situation of R&D, production and sales of incubated enterprises; b)
Documentation activity implementation:
1) formulate and publish activity notice, publicize docking activities through media, and actively organize participants to sign up; a)
2) invite relevant experts, prepare activity venues and required equipment and facilities, etc.; organize relevant parties to participate in docking activities according to the agenda 3)
GB/T39668—2020
Documentation project negotiation: assist incubated enterprises to conduct project docking negotiations with colleges and universities, scientific research institutes and upstream and downstream enterprises; Summary of docking activities: after the activity, evaluate and summarize the activity results; d)
e)
Project progress tracking: follow up and coordinate the problems existing in the project docking process. 6.4.3
Media publicity services
6.4.3.1
6.4.3.2
The services mainly include print media publicity, television and radio publicity, outdoor media publicity, new media publicity and other services. Specific service links include:
a)
Develop publicity plan: According to the development needs of incubated enterprises and incubators, select high-quality enterprises and develop customized publicity plans;b)
Implementation of publicity activities: Organize in-depth communication with media, incubated enterprises and other relevant parties, prepare publicity materials, and publicize through multiple channels;Analysis and summary of publicity effects: Summarize the publicity activities and evaluate the publicity effects;c)
d) Develop improvement measures: According to the summary and evaluation results, develop improvement measures6.5 Business services
6.5.1 Agency services
6.5.1.1
The service content mainly includes agency services such as enterprise registration, taxation, finance, and social insurance processing2Specific service links include:
6.5.1.2
Identify the needs for agency services;
Sign an agency service agreement;
Complete various agency services within the specified time as agreed in the agreement c)
6.5.2 Legal services
6.5.2.1 The services mainly include contract legality review, enterprise investment and financing risks and countermeasures guidance, legal consultation and advisory services for major business activities of enterprises, and legal services such as enterprise establishment, merger, division, increase and decrease of capital, layoff or cancellation guidance 2 Specific service links include:
6.5.2.2
Identify the legal service needs of incubated enterprises;
b) Connect with relevant legal professional experts;
c) Answer specific questions or give reasonable disposal suggestions: d) Record the service process.
6.5.3 Human Resources Services
6.5.3.1
6.5.3.2
The services mainly include personnel recruitment, talent introduction and other services. The specific service links include:
Identify the human resources needs of incubated enterprises, determine the qualifications and ability requirements; prepare job descriptions;
b)
Develop a recruitment plan;
Carry out recruitment activities: including publishing recruitment information, accepting applications, etc.: preliminary screening;
Organize interviews with recruiting companies;
Background investigation;
g)
h) Assist in recruitment.
Property Services
6.6.1
The services mainly include the supply, maintenance, and space environment management of the sites and facilities and equipment of enterprises after incubation.7
GB/T39668—2020
6.6.2Specific service links include:
a) Reach an agreement with the incubated enterprises on property service items and charging standards, service time and methods, and sign a property service agreement;
Perform regular inspections on public infrastructure such as buildings, water supply and drainage, power supply and distribution, elevators and air conditioners, roads, parking lots, and perform daily maintenance according to maintenance plans;
Provide environmental cleaning and safety precautions;
c)
d) Record the property service process and establish service files. Other services
Incubators with conditions should provide services such as data analysis, market promotion, offshore incubation, and international cooperation. 7 Evaluation and improvement
Complaint handling
Incubators should set up special communication channels, accept and promptly handle complaints from incubated enterprises, and establish a complaint handling record account; Specific complaints 7.1.1
The handling process shall be carried out in accordance with the provisions of GB/T19012. 7.1.2 The incubator shall publicly announce the contact information for complaints, complaint handling procedures and time limits, etc. 7.1.3 The incubator shall establish a service quality supervision and return visit system and conduct return visits regularly or irregularly. 7.2 Service evaluation
The incubator shall evaluate service performance through self-evaluation and third-party evaluation to form service evaluation results 7.2.1
7.2.2 Service evaluation can be conducted through interviews, seminars, questionnaires, and information review, which can be used alone or in combination.
7.2.3 When planning and implementing service evaluation, the incubator shall consider the following: a)
Service completion status;
Complaint handling status;
c) Satisfaction evaluation results;
d) Feedback from other relevant parties, etc.
Continuous improvement
7.3.1 The incubator shall identify problems in operation management, service provision, etc. based on complaints, service evaluation results, and evaluation results of the competent authorities, and analyze the causes.
7.3.2 The incubator should determine the improvement goals and content, identify the resources required for improvement, formulate improvement measures, select improvement methods, and continuously improve the quality of incubation services and the satisfaction of incubated enterprises based on the problems existing in service provision and its own development needs. 8
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