Some standard content:
ICS03.100.01
National Standard of the People's Republic of China
GB/T22126--2008
General specification for the logistics center operation
General specification for the logistics center operation2008-07-01Promulgated
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of China
2008-12-01Implementation
Normative reference documents
Terms and definitions
Basic requirements and management policies
Operation process and specifications
Implementation guarantee of operation specifications
Review and improvement
GB/T22126—2008
This standard is proposed and managed by the National Technical Committee for Logistics Standardization. GB/T22126—2008
The drafting units of this standard are: School of Management, Huazhong University of Science and Technology, Shanghai Institute of Standardization, Shanghai Logistics Society, Shanghai Modern Logistics Investment and Development Co., Ltd.
The main drafters of this standard are: Ma Shihua, Yang Jieming, Gui Huaming, Yan Shaoqing, Wang Erwei. This standard is released for the first time.
GB/T22126—2008
This standard, starting from the functional requirements of the logistics center, puts forward specifications and requirements for the general management procedures, key point control, and handling of exceptions in each operation link, aiming to guide the establishment of a standardized operation system for the logistics center, ensure the efficient and effective operation of the logistics center, and make the operation of the hook flow center meet the requirements of relevant laws and regulations, the requirements of the logistics center's vision and service policy, and the requirements of all relevant parties. 1 Scope
General Specifications for Logistics Center Operations
GB/T22126—2008
This standard specifies the basic requirements and management policies for establishing a logistics center operation specification system, operation processes and specifications, implementation guarantees for operation specifications, and the review and improvement of the operation specification system. This standard is applicable to the operation activities of the logistics center, and can also be used as a reference for distribution centers and corporate logistics centers. 2 Normative References
The clauses in the following documents become clauses of this standard through reference in this standard. For all dated references, all subsequent amendments (excluding errata) or revisions are not applicable to this standard. However, the parties to an agreement based on this standard are encouraged to study whether the latest versions of these documents can be used. For all undated references, the latest versions are applicable to this standard. GB/T18354--2001 Logistics Terminology
GB/T19000-2000 Quality Management System Fundamentals and Terminology 3 Terms and Definitions
The terms and definitions established in GB/T18354-2001 and the following terms and definitions apply to this standard. 3.1
Logistics Center
The place or organization engaged in logistics activities shall basically meet the following requirements: mainly oriented to social services;
sound logistics functions;
perfect information network;
large radiation range;
small variety, large quantity;
strong storage and throughput capacity;
unified operation and management of logistics business.
[GB/T18354-2001, definition 3.9]
goods receiving
The beginning of the logistics center operation process, mainly including goods preparation, document verification, unloading, handling, physical inspection, counting, classification, labeling, personnel storage and other activities.
storing
Protecting, managing and storing goods.
［GB/T18354—2001, definition 4:11]
loading and unloading
Goods are loaded or unloaded by manpower or machinery at designated locations. [GB/T18354--2001, definition 4.23]
GB/T22126-2008
handling; carrying
Logistics operations that mainly move goods horizontally in the same place. [GB/T18354—2001, definition 4.22]
Order picking
According to the requirements of the order or delivery order, the items are picked up from the storage place and placed in the designated place. [GB/T18354--2001, definition 4.38
Consignment
Mainly refers to the activities of stacking, checking, packaging, and handling the items picked up according to the order or delivery order, and completing the handover procedures.
Replenishment
The activity of moving items from the storage area to the delivery area and performing corresponding information processing. 3.9
Goods matching
The activity of matching and loading the items to be shipped according to the instructions of the inventory customer, the destination, the shipment quantity, the route, etc.
Transportation
Logistics activities that use equipment and tools to transport goods from one place to another. This includes a series of operations such as collection, distribution, picking up, transfer, loading, unloading, and dispersion. [GB/T18354—2001, definition 4.1]
Stock counting
The activity of counting and checking stored items. 3.12
Order processing
Order processing
The activities of confirming information about customers and orders, inventory inquiries, and document processing. 3.13
Information managementInformation managementThe planning, organization, coordination, and control of information and information management systems such as item codes, customer and replenishment orders, inventory requirements, delivery notes, delivery receipts, pick-up orders, wipe-out orders, warehouse transfer orders, inventory count forms, inventory reports, transportation documents, settlement reports, and other paper or electronic documents and reports.
Direct transloading
Crossdocking
A logistics connection method in which items are directly transferred from one means of transport to another without passing through an intermediate warehouse or station in the logistics process.
[GB/T18354—2001, definition 4.33]3.15
Logistics networklogisticsnetwork
A collection of interconnected organizations and facilities in the logistics process. [[GB/T18354—2001, definition 3.10]2
Distribution processingdistributionprocessingGB/T221262008
A general term for operations such as packaging, segmentation, measurement, smearing, marking, labeling, and assembly of items as needed during the process from the place of production to the place of use.
[GB/T18354—2001, definition 4.41]
System of operation specification Basic requirements and management policies related to operations, specific operation specifications for each operation link, implementation assurance, review and improvement of operation specifications, etc.
Interested party
Individuals or groups that have an interest in the performance or achievements of the organization. [GB/T19000—2000, definition 3.3.7]
Reverse operations
Activities that are in the opposite direction of the normal order of entry, storage, and exit of items. 3.20
Traceability
traceability
The ability to trace the history, application, or location of the object under consideration. [GB/T19000--2000, definition 3.5.4
4 Basic requirements and management policies
4.1 Basic requirements
The logistics center should systematically establish and implement the logistics center operation specification system in accordance with the requirements of relevant laws, regulations and this standard: a) formulate the management policy of the operation specification system; b)
formulate the logistics center operation specifications;
control the daily operation activities of the logistics center; c)
evaluate the logistics center operation specification system; d)
e) improve the operation specification system according to the evaluation results; f) provide training on relevant laws, regulations, standards, safety and skills to the staff of the logistics center. 4.2 Management Policy
The top management of the logistics center should formulate the management policy of the logistics center's operating standard system according to the specific situation of the logistics center. The management policy should be consistent with the purpose, relevant policies and goals of the logistics center. The management policy of the logistics center's operating standard should reflect: the facilities and equipment of the logistics center meet the requirements of fire protection, design specifications and safe operation; a)
Safety of operating personnel, disposal items and logistics center equipment and facilities; b)
Improve customer satisfaction and increase customer value; d)
Save social resources and protect the environment;
Reduce logistics costs and improve social logistics benefits; f)
Improve the operating efficiency of the logistics center, the economic benefits of itself and related parties: improve the degree of informatization and meet the requirements of upstream and downstream enterprises for informatization. g)
GB/T22126—2008
5 Operation process and specifications
5.1 Safety requirements
The operation safety of the logistics center should include:
a) Personnel operation safety standards and specifications;
Safety operation specifications for on-site machinery operations such as loading and unloading, handling, and selection; b)
Maintenance, repair and replacement regulations for on-site machinery such as loading and unloading, handling, and selection; c) Separation of personnel and vehicles in warehouses and loading and unloading operation areas, and formulation of corresponding traffic rules; Traffic signs and traffic regulations; warehouse inspection and maintenance regulations;
stack and storage of items must not damage storage facilities and must comply with fire protection requirements and item safety regulations; maintenance and anti-theft measures for stored items;
maintenance, repair and safety inspection regulations for owned vehicles; regulations for safe driving of owned vehicles;
labor safety protection regulations for operators;
regulations for the configuration of warehouse fire protection facilities;
fire safety measures;
m) emergency response plans for disasters such as floods, fires and inventory collapse. 5.2 Receiving Operations
The receiving operations of the logistics center should include:
a) Based on the arrival plan, formulate a purchase operation plan, make arrangements for unloading, storage, manpower and material resources; stipulate the driving routes, speed limits and stop points of vehicles in the logistics center station; b)
The counting, acceptance methods and procedures of the items in the warehouse, and stipulate and formulate corresponding handling procedures for items with unqualified quality or expired shelf life, damaged goods, and goods loss;
d) Regulations on the use, circulation, maintenance and renewal of integrated transportation and storage equipment such as containers, pallets, and turnover boxes; Regulations on the coding, data collection and information recording of incoming goods; e)
According to the different quality states of temporarily stored and warehoused items (including qualified products, unqualified products and products to be tested, etc.), formulate classification and identification rules to ensure that items in different states are separated and can be clearly identified. 5.3 Storage Operations
Storage operations in the logistics center should include:
Regulations on the classification and storage of articles and measures to prevent cross contamination: b)
Specifications on the storage location, entry and exit sequence and operating procedures of articles; c)
Storage and control measures for special articles such as high-value, quarantined items, and hazardous chemicals; records of entry and exit time of stored articles, and regulations on reports and disposal of expired articles; d)
Specifications for the storage and stacking of articles in the warehouse;
f) According to the characteristics of the stored articles, regulations on the storage environment such as ventilation, temperature and humidity are formulated, and corresponding inspection systems and control measures are formulated;
g) Measures to prevent insects, rodents, flying birds, and dust in warehouses; h) Regular inspection system for stored articles and regulations for the disposal of defective stored articles; i) Regulations on the sanitation of stored articles and warehouse environment. 5.4 Loading, unloading and handling operations
The loading, unloading and handling operations of the logistics center should include: a) Formulate the quota standards for loading, unloading and handling workers according to the different categories of goods being loaded, unloaded and handled; b) The treatment methods for damaged goods during loading, unloading and handling; 4
c) The corresponding on-site organization and management measures for loading, unloading and handling operations. 5.5 Selection of operations
The selection of operations of the logistics center should include:
Selection of operation procedures and operation details;
b) Selection of inspection methods and error correction measures.
5.6 Shipping operations
The shipping operations of the logistics center should include:
GB/T22126—2008
Based on the order information, formulate the corresponding item outbound operation plan, and reasonably arrange the item collection, manpower, related equipment and vehicles;a)
Item outbound process and approval authority;
The stacking, review and packaging process of the outbound items; The method of checking the outer packaging of the outbound items;
The document process of the outbound items and the information to be recorded;f)
Prepare all shipping documents and mark the specifications and procedures for shipping items according to the requirements of customers or exports (customs); The method of handing over outbound items;
Item outbound management regulations;
Shipping site cleaning measures;
Corresponding plan for handling excess and shortage items.
5.7 Replenishment Operation
Replenishment operation of the logistics center should include:
a) Replenishment process and method;
Methods for determining the timing of replenishment;
Replenishment operation information processing.
5.8 Assembly Operation
Assembly operation of the logistics center should include:
a) According to the order situation, formulate assembly operation and vehicle dispatching plan, effectively organize manpower, material resources and transportation vehicles, and ensure that the shipped items can be assembled and loaded in time;
According to the order and item category, specify the items that can be mixed or not mixed; c) Stacking and reinforcement requirements for loaded items; d)
Distribution document process and item transfer and handover procedures. 5.9 Transportation Operations
Transportation operations of logistics centers should include:
Performance evaluation methods for self-owned vehicle transportation operations; a)
Selection criteria, evaluation and cooperation methods for transport carriers; b)
Operational processes for social vehicle transportation;
Based on the requirements of the items for the types of transport vehicles and other matching items, prescribe the inspection procedures for social vehicles before loading; handling of in-transit vehicle accidents and emergency mechanisms, and methods for handling damaged delivered items. 5.10
Inventory Operations
Inventory operations of logistics centers should include:
Determine the inventory methods and frequency according to the types of items and flow characteristics, and formulate corresponding inventory procedures; a)
Inventory system, clarify the purpose, scope, composition and responsibilities of inventory personnel; formulate corresponding accountability and reward and punishment measures for inventory differences; stipulate corresponding accounting treatment methods for situations where the inventory results are inconsistent with the book results. 5
GB/T22126-—2008
5.11 Order processing
Order processing in the logistics center should include:
a) Order receiving procedures, including customer order receiving, delivery, confirmation, and filing; b) Order data processing procedures, including inventory query, inventory allocation, and order processing data output; c) Order operation procedures, including generating replenishment orders before operations, preparing a replenishment route map, proposing out-of-stock orders, and issuing urgent purchase instructions;
d) Order status management procedures, including order progress tracking, handling of abnormal order changes, etc. 5.12 Information Management
The information management of the logistics center should include:
a) Methods for sharing relevant information with customers: to facilitate customers to query and track the status of their stored and transported items; b) Management information systems mainly include item coding management system, order management system, warehouse management system, transportation management system, financial management system, customer relationship management system, standardization management system, etc.; regulations on software upgrades, information system security, maintenance and technical support; d) Rules for coding items for outbound shipments;
Application standards, usage specifications and related information automatic identification technologies (such as barcodes, electronic tags, etc.); e)
Regulations on the operation, repair and maintenance of equipment;
f) Regulations on the management process of article documents and the retention period of documents; Article document format and record specifications;
Operation specifications for inventory layout and article access paths; h)
Report formats, statistical cycles and reporting objects related to inventory, transportation, settlement, etc.; i)
Format of statistical tables of abnormal conditions of articles such as cargo difference and cargo damage: authority and management regulations for information inquiry and error modification; k)
1) Customer article status, quantity, and storage location inquiry service guide; other regulations related to customer information services. m)
5.13 Direct reloading operation
Direct reloading operation in logistics center shall include: making corresponding plans for manpower, machinery, site and vehicles according to arrival information and order information; a)
b) document preparation and processing flow, and specifying the contents to be filled in the documents; item transfer, quality inspection, counting and handover procedures; c) cargo damage and cargo difference recording and handling procedures;
recording, confirmation and handling procedures for defective items; f) vehicle entry and exit and item exit management regulations; g) emergency measures for delivery vehicles that fail to arrive on time. 5.14 Logistics Network Management
Logistics network management of logistics center shall include: unified formulation of document and report formats and contents to be recorded for each warehouse; a)
b): Establishing a networked logistics information management system, and formulating procedures for document transmission and report verification, summary and submission within the network; c) Formulating data interface specifications for connecting upstream and downstream enterprises in accordance with relevant national standards; d) Procedures for goods transfer and document management between warehouses; e) Rules for the use and circulation of internal pallets, turnover boxes and other containers; f) Records of damage and difference of goods transferred internally, and procedures for goods handover and accounting methods. 5 Circulation ProcessingbzxZ.net
The circulation processing of the logistics center should include:
Based on the order and demand information, formulate plans for material and manpower organization, processing volume, processing progress, etc.;a
Reasonably plan and arrange circulation processing sites; formulate operating guidelines for processing equipment according to the categories of processed items;d)
Specifications and processes for picking up materials, returning materials, product inventory, quality inspection, etc.;e)
Productivity report system and reference indicators such as material input and output, manpower, and expenses. 6 Guarantee of the implementation of operating specifications
6.1 Organization and Responsibilities
The organization and responsibilities of the logistics center should include:
GB/T22126—2008
a) The organizational system of the logistics center includes but is not limited to warehousing, transportation, scheduling, customer service, information management and other departments; clarify the scope of operation jurisdiction and responsibilities of each department, and departments supervise each other and cooperate in division of labor;b)
) Clarify the responsibilities and authority of management personnel and other operating personnel. 6.2 Financial Processing
The financial processing of the logistics center should include:
a) The internal financial management system corresponding to the operation; b) The financial processing method and cost accounting method of each operation link. 6.3 Document Management
The logistics center should describe the management policy, the entire operation process and its core elements, and form documents in written or electronic form, and establish corresponding control procedures and inquiry channels for document approval, issuance, modification, and prevention of unintended use of obsolete documents. The following document types should be included:
Management policy;
Documents used to provide information about operation activities to the outside and inside of the logistics center; Documents used to express the requirements of laws, regulations, etc. related to the operation; c)
Guide documents for guiding operation methods, operation procedures, suggestions, technical standards, etc.; d)
Documents used to record matters related to the operation process. e)
6.4 Personnel training
The logistics center shall provide external and internal training as needed to improve the ability and quality of management and operation personnel, ensure that they can understand the operating specifications, master the operating techniques, and reach the level required by the operating specifications. Personnel training shall include: a)
Mandatory training and certification for machinery and vehicle drivers of the logistics center; b)
Fire safety training and certification for warehouses and other workplaces; training on the management policy and objectives of the operating specification system; training on the work flow and procedures, operating specifications and requirements of the operating specification system; d)
Training on actual operation at the operation site;
Training on labor safety protection for operators; g)
Training on modern logistics knowledge, skills and technology for logistics engineers and managers; training on quality and environmental protection;
Training on the requirements of relevant laws, regulations, technical standards and specifications. The logistics center shall establish appropriate training records and effective training plans, and establish a set of procedures to monitor the training effect and introduce necessary improvement measures.
6.5 Operation and service quality assessment
In order to guide, monitor and evaluate operation activities, the logistics center shall formulate operation and service quality indicators according to relevant standards, its own situation, relevant parties and relevant requirements of management policies, which shall include: a) Operation quality indicator system of each operation link;7
GB/T22126—2008
b) Service quality indicator system of each operation link. 7
Review and improvement
The logistics center shall establish a set of review procedures and plans, and the top management shall organize regular reviews of the operation specification system implemented by the logistics center to ensure the effective implementation and maintenance of each operation activity. The review content shall include: whether the operation specification system meets the requirements of this standard; a)
b) The suitability of management policies, operation procedures, process implementation, and related records; the correctness of the implementation of the operation specification system;
d) The continuous improvement of the operation specification system based on the audit results. The review plan should include the evaluation criteria, evaluation scope, evaluation cycle, evaluation implementation organization and responsibilities, evaluation methods, etc., and the review results should be documented and reported to relevant management personnel in a timely manner to take measures to eliminate non-conformities and track improvements, including verification of measures taken and reports on verification results. 7.2 Improvement
The logistics center should establish a set of improvement procedures, take corrective and preventive measures based on the established standard operating system and review results, prevent and eliminate non-conformities, and improve the established standard operating system based on changes in the operating environment and its own conditions to ensure the continuity, adequacy and effectiveness of the system.4 Personnel training
The logistics center should provide external and internal training as needed to improve the ability and quality of management and operation personnel, ensure that they can understand the operating specifications, master the operating techniques, and reach the level required by the operating specifications. Personnel training should include: a)
Mandatory training and certification for machinery and vehicle drivers in the logistics center; b)
Fire safety training and certification for warehouses and other workplaces; training on the management policy and objectives of the operating specification system; training on the work flow and procedures, operating specifications and requirements of the operating specification system; d)
Training on actual operation at the operation site;
Training on labor safety protection for operators; g)
Training on modern logistics knowledge, skills and technology for logistics engineers and managers; training on quality and environmental protection;
Training on the requirements of relevant laws, regulations, technical standards, specifications, etc. The logistics center should establish appropriate training records and effective training plans, and establish a set of procedures to monitor the training effect and introduce necessary improvement measures.
6.5 Operation and service quality assessment
In order to guide, monitor and evaluate operation activities, the logistics center shall formulate operation and service quality indicators according to relevant standards, its own situation, relevant parties and relevant requirements of management policies, which shall include: a) Operation quality indicator system of each operation link;7
GB/T22126—2008
b) Service quality indicator system of each operation link. 7
Review and improvement
The logistics center shall establish a set of review procedures and plans, and the top management shall organize regular reviews of the operation specification system implemented by the logistics center to ensure the effective implementation and maintenance of each operation activity. The review content shall include: whether the operation specification system meets the requirements of this standard; a)
b) The suitability of management policies, operation procedures, process implementation, and related records; the correctness of the implementation of the operation specification system;
d) The continuous improvement of the operation specification system based on the audit results. The review plan should include the evaluation criteria, evaluation scope, evaluation cycle, evaluation implementation organization and responsibilities, evaluation methods, etc., and the review results should be documented and reported to relevant management personnel in a timely manner to take measures to eliminate non-conformities and track improvements, including verification of measures taken and reports on verification results. 7.2 Improvement
The logistics center should establish a set of improvement procedures, take corrective and preventive measures based on the established standard operating system and review results, prevent and eliminate non-conformities, and improve the established standard operating system based on changes in the operating environment and its own conditions to ensure the continuity, adequacy and effectiveness of the system.4 Personnel training
The logistics center should provide external and internal training as needed to improve the ability and quality of management and operation personnel, ensure that they can understand the operating specifications, master the operating techniques, and reach the level required by the operating specifications. Personnel training should include: a)
Mandatory training and certification for machinery and vehicle drivers in the logistics center; b)
Fire safety training and certification for warehouses and other workplaces; training on the management policy and objectives of the operating specification system; training on the work flow and procedures, operating specifications and requirements of the operating specification system; d)
Training on actual operation at the operation site;
Training on labor safety protection for operators; g)
Training on modern logistics knowledge, skills and technology for logistics engineers and managers; training on quality and environmental protection;
Training on the requirements of relevant laws, regulations, technical standards, specifications, etc. The logistics center should establish appropriate training records and effective training plans, and establish a set of procedures to monitor the training effect and introduce necessary improvement measures.
6.5 Operation and service quality assessment
In order to guide, monitor and evaluate operation activities, the logistics center shall formulate operation and service quality indicators according to relevant standards, its own situation, relevant parties and relevant requirements of management policies, which shall include: a) Operation quality indicator system of each operation link;7
GB/T22126—2008
b) Service quality indicator system of each operation link. 7
Review and improvement
The logistics center shall establish a set of review procedures and plans, and the top management shall organize regular reviews of the operation specification system implemented by the logistics center to ensure the effective implementation and maintenance of each operation activity. The review content shall include: whether the operation specification system meets the requirements of this standard; a)
b) The suitability of management policies, operation procedures, process implementation, and related records; the correctness of the implementation of the operation specification system;
d) The continuous improvement of the operation specification system based on the audit results. The review plan should include the evaluation criteria, evaluation scope, evaluation cycle, evaluation implementation organization and responsibilities, evaluation methods, etc., and the review results should be documented and reported to relevant management personnel in a timely manner to take measures to eliminate non-conformities and track improvements, including verification of measures taken and reports on verification results. 7.2 Improvement
The logistics center should establish a set of improvement procedures, take corrective and preventive measures based on the established standard operating system and review results, prevent and eliminate non-conformities, and improve the established standard operating system based on changes in the operating environment and its own conditions to ensure the continuity, adequacy and effectiveness of the system.
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