Standard number: GB/T 38227-2019
Standard name: Specification
for agency services of investment projects construction approval English name: Specification for agency services of investment projects construction approval ||
tt||Standard format: PDF
Release time: 2019-10-18
Implementation time: 2020-02-01
Standard size: 1076K
Standard introduction: This standard specifies the principles and requirements, institutions and personnel, service scope and content, service process supervision and evaluation
, etc. for agency services for investment project construction approval This standard applies to agency services for investment project construction approval provided free of charge by government departments, and agency services for investment project construction approval provided by other institutions can be used as a reference
2 Normative reference documents
The following documents are essential for the application of this document. For all referenced documents with dates, only the versions with dates apply to this document. For any undated referenced documents, the latest version (including all amendments) applies to this document.
GB/T32169.3-2015 Government Service Center Operation Specifications Part 3: Window Service Provision Requirements
GB/T36113 Government Service Center Service Complaint Handling Specifications This standard was drafted in accordance with the rules given in GB/T1.1-2009.
This standard was proposed by the National Government Service Hall Service Standardization Working Group (SAC/SWG15) and is under the jurisdiction of the drafting units of this standard: Wenling Municipal People's Government Administrative Service Center, Zhejiang Province, Xintai Municipal Administrative Approval Service Bureau, Shandong Province, Anhui Craftsman
Quality Standard Research Institute Co., Ltd., Zhejiang Fangda Standard Information Co., Ltd., Jinan City Shizhong District Administrative Approval Service Bureau, Shandong Province, Xiamen
Municipal Standardization Research Institute, Anhui Suixi County Data Resources Management Bureau, Jiangsu Province Nantong Municipal Administrative Approval Bureau,
The main drafters of this standard are: Jiang Zhifu, Zhang Meifu, Jin Yutong, Liu Yan, Wang Yiming, Wang Wenbin, Zhang Jinzhi, Zheng Pei, Xu Yiping, Wang Yan Qian Yong, Huang Jianmin, Wang Shaowu, Wang Qiang, Ding Zhiyu, Wang Dong, Hong Lijun, Jia Bin.
This standard specifies the principles and requirements, institutions and personnel, service scope and content, service process, supervision and evaluation, etc. of the agency service for the approval of investment project construction. This standard applies to the agency service for the approval of investment project construction provided free of charge by government departments, and the agency service for the approval of investment project construction provided by other institutions can be used as a reference.

ICS03.080.01
National Standard of the People's Republic of China
GB/T38227—2019
Specification for agency services of investment projects construction approval2019-10-18Issued
State Administration for Market Regulation
Standardization Administration of the People's Republic of China
2020-02-01ImplementationwwW.bzxz.Net
Normative reference documents
Terms and definitions
Agency principles and quality
Agency agencies and personnel
Agency service scope and content
Agency service process
8 Supervision and evaluation
Appendix A (informative appendix)||tt| |Appendix B (Informative Appendix)
Appendix C (Informative Appendix)
Appendix D (Informative Appendix)
Agency Service Authorization
Agency Service Termination Form
Agency Service Renewal Authorization
Agency Service Completion Form
GB/T38227—2019
This standard was drafted in accordance with the rules given in GB/T1.1-2009. This standard was proposed and managed by the National Government Hall Service Standardization Working Group (SAC/SWG15). GB/T38227—2019
Drafting units of this standard: Administrative Service Center of Wenling Municipal People's Government, Zhejiang Province, Administrative Approval Service Bureau of Xintai City, Shandong Province, Anhui Craftsman Quality Standard Research Institute Co., Ltd., Zhejiang Fangda Standard Information Co., Ltd., Administrative Approval Service Bureau of Shizhong District, Jinan City, Shandong Province, Xiamen Standardization Research Institute, Data Resources Management Bureau of Tanxi County, Anhui Province, and Administrative Approval Bureau of Nantong City, Jiangsu Province. The main drafters of this standard are: Jiang Zhifu, Zhang Meifu, Jin Yutong, Liu Yan, Wang Yiming, Wang Wenbin, Zhang Jinzhi, Zheng Pei, Xu Yiping, Wang Yan, Qian Yong, Huang Jianmin, Wang Shaowu, Wang Qiang, Ding Zhiyu, Wang Dong, Hong Lijun, Jia Bin. 1 Scope
Specification for agency services for construction approval of investment projects GB/T38227—2019
This standard specifies the principles and requirements, institutions and personnel, service scope and content, service process, supervision and evaluation, etc. for agency services for construction approval of investment projects.
This standard applies to agency services for construction approval of investment projects provided free of charge by government departments, and agency services for construction approval of investment projects provided by other institutions can be used as a reference.
Normative referenced documents
The following documents are indispensable for the application of this document. For all dated referenced documents, only the dated version applies to this document. For any undated referenced document, the latest version (including all amendments) shall apply to this document GB/T32169.3—2015 Government Service Center Operation Specifications, Part 3: Window Service Provision Requirements
GB/T36113 Government Service Center Service Complaint Handling Specifications Terms and Definitions
The following terms and definitions apply to this document. 3.1
Investment projects
investmentprojects
The whole of related activities carried out to complete a certain development target (group) within a certain area and time limit by investing certain resources and approved by an administrative agency or an organization authorized by laws and regulations.
Investment project construction approval
investmentprojects constructionapprovalThe act of administrative approval of investment projects by an administrative agency or an organization authorized by laws and regulations in accordance with laws and regulations. 3.3
agency organization
agency organization
The organization established by a government department to carry out agency services for investment project construction approval. 3.4
Agency service
Agency service
Agency agencies accept the entrustment of construction units and assist construction units in handling investment project construction approval matters. Agency principles and quality
Agency principles
Agency services should follow the principles of "voluntary, free, legal and efficient". 4.2
Agency quality
Agency services should achieve the following quality goals: GB/T38227-2019
The on-time completion rate of agency service matters should reach 100%; the transparency of information disclosure of agency service matters should reach 100%; b)
The timely handling rate of consultation and complaints should reach 100%; d) The satisfaction rate should reach more than 95%;
Agency logs, information disclosure, consultation, complaints, satisfaction evaluation and other records should be retained. 5 Agency agencies and personnel
Agency agencies
Should collect relevant laws, regulations, policies, etc. 5.1.2 Relevant rules and regulations for agency services should be established. 5.1.3
A team of agents that meet the needs of agency services should be established, and the agency should be responsible for business training, supervision and assessment of agents. 5.1.4 Information on intermediary service agencies that meet the requirements should be collected, including but not limited to the name of the agency, qualification level, credit rating level, service content, contact person, contact information, completion time limit, charging standards, historical service records, and the information should be dynamically tracked and updated in a timely manner. 2 Agents
should have strong organizational, coordination, communication and service capabilities. 5.2.1
Should be familiar with relevant laws, regulations and policies, participate in pre-job training, master the investment project construction approval process, business skills, and the application of relevant online approval platforms.
5.2.3 The reform of investment project construction approval should be kept abreast of the latest developments, and suggestions for optimizing the approval process should be put forward. 5.2.4 It shall comply with the requirements of Chapter 5 of GB/T32169.3-2015 6 Scope and content of agency services
The scope of agency services includes all administrative approval matters and related services from project approval to the issuance of construction permits 6.1
2 The agency can provide partial or full agency services according to the entrustment of the construction unit. The agency services include but are not limited to: 6.2
Consultation and guidance;
Customization of approval plan;
Material collection and submission;
Coordination and urging;
Follow-up feedback;
Result delivery.
7 Agency service process
7.1 Acceptance of entrustment
The agent shall promptly inform the construction unit of relevant laws, regulations, policies and procedures; make a clear reply to the consultation content at one time, and establish a reception consultation record, registering the name of the construction unit, contact information, consultation content, handling results, etc. 7.1.2 The agency shall sign an "Agency Service Authorization Letter" (see Appendix A) with the construction unit based on the construction project site selection opinion or state-owned construction land use right transfer contract and other materials provided by the construction unit. 2
7.2 Carry out agency
7.2.1 Customization of approval plan
GB/T38227—2019
The agent shall consult the relevant approval departments in accordance with the requirements of the authorization letter, customize the project self-approval plan in accordance with the requirements of reducing links, materials, time limits and costs, and promptly inform the construction unit and relevant departments. The approval plan includes but is not limited to: Approval process: It should be based on the project type and size, focusing on the three stages of project land planning permit, engineering construction permit and construction permit. a)
Fully consider the links that can be carried out in parallel approval, and refine and optimize the approval process. Parallel approval includes but is not limited to multiple reviews in one, joint inspection, and joint drawing review:
b) Required materials: The list of materials and requirements required for each stage should be notified at one time; c)
Leading department: The leading department, responsible person, and contact information for each stage should be clearly defined; d) Approval department: The approval department, responsible person, and contact information for each stage should be clearly defined: e
Processing time limit;
Administrative and institutional charges:
g) Other related services and fees involved refer to 7.2.2 Material collection and submission
The agent should assist the construction unit in preparing the application materials, filling in the relevant forms, and submitting them to the approval service window or uploading them to the relevant online approval platform.
7.2.3 Coordinate and urge
The agent shall carry out the agency work according to the approval plan and the following requirements: a) In case of parallel approval, the agent shall work with the leading department to organize the relevant approval departments to carry out parallel approval; In case of approval and permission by the front-end department, the agent shall urge the back-end department to pre-examine the main application materials according to the requirements of pre-examination with missing documents; b)
and coordinate the front-end department to issue the approval decision on time; c
In case of approval matters under the notification and commitment system, the agent shall coordinate the relevant approval departments to promptly disclose the approval conditions and standards, inform the construction unit of the specific construction requirements, guide the construction unit to make a written commitment, and urge the relevant The approval department shall make the approval decision in time; for issues that need coordination during the approval process, the agent shall promptly organize a coordination meeting with the leading department and follow up on the implementation; d)
e) For matters involving multi-level approval, the agent at this level shall initiate the linkage agency service, and the agents at the upper and lower levels shall respond in time, actively feedback, and promote in coordination:
For administrative and institutional charges, the agent shall guide the construction unit to complete the payment: g)
For administrative approval intermediary services, the agent shall provide information on intermediary service agencies that meet the requirements for the construction unit to choose independently, and track and urge the intermediary service agencies to provide efficient services. 7.2.4 Tracking and feedback
The agent shall establish an agency log to track and record the agency process. 7.2.4.1
2 The agent shall immediately feedback the approval progress to the construction unit. 7.2.4.2
7.2.4.3 The agent shall promptly organize, analyze and coordinate common problems in the approval process and feedback to the relevant approval departments. 7.3 Service Suspension and Renewal
7.3.1 If the following circumstances make it impossible to provide the agency service, the agent shall suspend the agency service, and the construction unit shall sign and confirm on the "Agency Service Suspension Form" (see Appendix B). The circumstances include but are not limited to: GB/T38227-2019
The investment project does not comply with the relevant laws, regulations and policy requirements; the application materials do not meet the statutory conditions and standards and cannot be corrected; b)
The application materials are untrue;
The construction unit fails to submit the approval materials within the prescribed time limit, or fails to submit them after being urged by the agent; d)
The construction unit fails to pay various administrative and institutional charges in time; e)
The construction unit proposes to suspend the agency service 7.3.2 After the reasons for suspension are eliminated, the agency can sign the "Agency Service Renewal Authorization Letter" (see Appendix C) with the construction unit to continue the agency service.
Result delivery
The agent shall deliver the relevant certificates and documents in a timely manner according to the needs of the construction unit by means of face-to-face delivery or mailing. If the documents are delivered in person, the construction unit shall sign and confirm on the "Agency Service Completion Form" (see Appendix D); if the documents are delivered by mail, the agent shall keep a record of the mailing. After the construction unit signs and confirms the receipt, the agency service shall be terminated, and the filing of the documents
shall comply with the requirements of 4.7 of GB/T32169.3-2015. 8 Supervision and evaluation
8.1 Supervision
8.1.1 The department that establishes the agency shall establish a supervision mechanism and supervise and inspect the agency services by means of on-site inspections, electronic monitoring, and follow-up visits. The contents of supervision and inspection include but are not limited to: the implementation of the agency letter of authorization:
the situation of overdue handling;
the situation of violations such as inaction, arbitrary actions, extortion, etc.; c
the cooperation of the approval department and the intermediary service agency; d)
the standardization and completeness of the agency files.
8.1.2 The establishment department of the agency should establish a complaint mechanism and smooth the complaint channel. The complaint handling should be carried out in accordance with the requirements of GB/T36113.
8.2 Evaluation
The agency should establish an evaluation mechanism and use self-evaluation, construction unit evaluation, third-party evaluation and other methods to evaluate the agency service. The evaluation results should be used as an important basis for the work assessment of the agency staff. The evaluation contents include but are not limited to: a) the rationality and completeness of the approval plan; the on-time completion rate of agency services; the information disclosure rate of agency services; the timely handling rate and response quality of consultations and complaints; d) the satisfaction rate of agency services; the completion of other agency service requirements stipulated by various regions. 8.2.2 The agency should establish a continuous improvement mechanism, take timely measures based on the evaluation results, and follow up on the improvement. 4
The format of the agency service letter of entrustment is shown in Figure A.1
Appendix A
(Informative Appendix)
Agency Service Letter of Entrustment
Agency Service Letter of Entrustment
(Construction Year and Unit Name), Yuanzhan
No.) is authorized to provide agency services. The agency services are hereby agreed upon as follows: 1. Items of agency services
×××××××
××××××××
2. Responsibilities of both parties
1. Responsibilities of the establishment unit
X××××XX×
××××××××
2. Responsibilities of the agency
X×××××××
××××××××
1. Contact persons of both parties
1. 1. The construction unit designates
2. The agency designates
as the project contact person, and the contact number is:
as the project agent, and the contact number is:
GB/T38227-2019
(Project name/Plot
4. The construction unit is responsible for the agency of the agreed service matters, and the relevant legal responsibilities shall be borne by the construction unit: During the period of entrustment, if the agency service cannot be performed due to the following circumstances, the agency service shall be borne by the construction unit: The losses caused by this include but are not limited to:
The investment project does not comply with the relevant laws, regulations and policy requirements;
The application materials do not meet the statutory conditions and standards and cannot be corrected; The content of the application materials is not true;
The construction unit expresses Submit the approval materials within the prescribed time limit, or still fail to provide them after being urged by the agent; l)
The construction unit shall pay various administrative and business fees in time; f)
The construction unit proposes to suspend the agency service: This authorization is effective from the date of issuance: × copies, × copies for the construction unit, and × copies for the agency Construction unit: (stamp)
Contact person: (signature)
XX××X×month×X
Figure A.1 Agency service authorization letter
Agency: (stamp)
Agent: (signature))
Xxxxxmonthxx
GB/T38227—2019
The format example of agency service termination form is shown in Figure B.1. Appendix B
(Informative Appendix)
Agency Service Termination Form
Agency Service Termination Form
There is an agency project (project name/plot number) now due to
The transfer materials are as follows:
XX×××X××
×××××××
, project code
After approval by both parties
, the agency is terminated and the relevant materials are transferred to the construction unit. Construction position: (seal)
Contact person: (Mi Ning)
××××××××××
Note: The first construction unit is Li, the first agency is archived, agency: (cover rate)
Agency agent: (signature)
××××××××××
Agency service is in progress The termination order stub
has an agency project (project name/plot number) and the materials to be transferred due to
L are as follows:
×××××××
××××××××
, project code
, after both parties agree
that the agency will be terminated, and the relevant materials have been transferred to the construction site. Construction unit: (stamp)
Contact person: (Signed for treatment)
×××××××month××
Agency service termination form
Agency: (Stamp)
Agency: (Signed for Ning)
×X×yearX×month××H
Appendix C
(Informative Appendix)
Agency service renewal letter of authorization
Agency service renewal letter of authorization format example is shown in Figure C.1. Letter of Authorization for Renewal of Agency Service
Hereinafter, the agency project (project name/location number) was approved by both parties and was approved by the establishment unit: (seal)
Contact person: (signature)
X×××year××HX×1I
Note: The first copy is retained by the establishment unit and the second copy is filed by the agency. Year
, project code
GB/T 38227—2019
agency,
continued to be entrusted with agency service.
Agency: (seal)
Agency: (signature)
X×××Year××H××I
Agency Service Renewal Authorization Letter Stub
Ciyou Agency Project (Project Name/Plot Number) was once handled by
, now
with the approval of both parties, in
Set up unit: (seal)
Contact person: (signature)| |tt||×××× year××××
Item code
Continue to entrust the agency
Agency: (stamp)
Agent: (etc.)
×××× year××』××
Agency service renewal letter of entrustment
GB/T38227—2019
Agency service completion form format example is shown in Figure D.1. Appendix D
(Informative Appendix)
Agency service completion form
Agency service completion form
The agency project [(project name/plot number)] is now completed:
The handed-over materials are as follows
XXXXXXXX
XXXXXXXX
Construction unit: (Seal)
Contact person: (Signature)
Project code
The agency service work is completed and the relevant materials have been handed over to the construction unit. Agency: (Seal)
Agent: (Signature)
×x××x×month××
Note: The construction unit has the same file as the first agency, and the agency service completion form stub is on file as of ××××year××month××H
The agency project II (project name/plot number) code
has been handed over to the construction unit. Now the matter is settled, L transferred the materials as follows:
X×××××X×
X×X×××X×
Construction CITIC: (stamp)
Contact person: (signed)
X×X×午×XHX×
Agency service completion form
Item II
The agency service work is completed on behalf of
, there are American material agency: (stamp)
Agent: (signature)
X×X×午XXH××
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