Standard of service quality specifications of central recreation district
Some standard content:
ICS 03.080.01
National Standard of the People's Republic of China
GB/T 28003-—2011
Standard of service quality specifications of central recrealion districts
Standard of service quality specifications of central recrealion districts2011-09-29 Issued
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of the People's Republic of China
2011-10-01Implementation
GB/T 28003—2011
Normative reference documents
Terms and definitions
Central recreation area planning
Recreation environment
Infrastructure
Operation facilities
Recreation services
Recreation events
Safety and health
Training and education
References
This standard was drafted according to the rules given in GB/T1.1—2009. This standard was proposed and managed by the National Leisure Standardization Technical Committee (SAC/TC 498). GB/T 28003—2011
Drafting units of this standard: Tourism Development Research Institute of Beijing International Studies University, Beijing Tonghe Times Tourism Planning and Design Institute The main drafters of this standard: Wei Xiaoan, Zhang Lingguang, Li Xinjian, Fu Lei, Zhang Lingyun, Liu Hanqin, Nomuhan, Qi Pingshu, Lü Ning, Zhang Xiaofeng. GB/T 280032011
Leisure makes the city better.
This standard is formulated to improve the urban leisure function, improve the quality of urban life, effectively carry out leisure activities, reasonably build leisure facilities, actively promote leisure innovation, accelerate the development of leisure, comprehensively improve leisure services, and vigorously improve the quality of leisure. 1 Scope
Service quality standard of central leisure area in urban belt
This standard specifies the nature, layout, functions, facilities and basic requirements of services of central leisure area in the city. This standard applies to areas with outstanding comprehensive influence in urban leisure life. 2 Normative references
GB/T 28003—2011
The following documents are indispensable to this document. For all referenced documents with dates, only the versions with dates apply to this document. For any referenced document without a date, the latest version (including all amendments) shall apply to this document GB9664 Hygiene Standards for Cultural and Entertainment Venues
GB16153 Hygiene Standards for Restaurants (Restaurants)
GB/T18973 Classification and Assessment of Quality Levels of Tourist Toilets GB/T28101 Basic Terms for Urban Public Leisure Services and Management 3 Terms and Definitions
Terms and definitions defined in GB/T28101 shall apply to this document. 4 Central Leisure Area Planning
4.1 Planning Principles
4.1.1 The following principles shall be followed in the preparation of the planning of this area: overall optimization principle, ecological priority principle, habitat scope principle, market orientation principle, capacity control principle, and intensive utilization principle. 4.1.2 This area is a place where the city's cultural heritage is concentrated, a gathering place for leisure and entertainment, and an experience area for the taste of urban life.
4.1.3 The volume of single buildings in the area should be small. There is no need for large squares, large green spaces, large buildings, and large roads, but a large block should be formed.
4.2 Planning work requirements
4.2.1 Planning first, then construction, and the planning should be prepared by a planning unit with relevant qualifications. 4.2.2 Communication and coordination should be carried out with stakeholders such as local communities and residents during the planning and construction stages. Reasonable planning should be carried out for business and life activities in the communities within the area, and effective regulations and positive guidance should be carried out. While fully considering the leisure consumption needs, great attention should be paid to the interests of the local community, providing employment and development opportunities for the local community and residents, and improving the leisure quality of the local community, so as to promote the scientific, orderly and standardized development of the leisure area through harmonious co-construction with the community. 4.2.3 The use of land in the area should be managed in a unified manner according to the plan, and the use of land and buildings should not be changed at will. 4.2.4 Planning and design should respect and display nature, respect local traditional culture and customs, and preserve the original ecological environment as much as possible; buildings and facilities should use local materials and should be coordinated with the natural environment and cultural background; protect and conserve natural resources, and reasonably utilize the functions of natural ecosystems; facility construction should be coordinated with the renovation of the landscape.
GB/T28003—2011
4.2.5 Planning should handle the relationship between modernity and tradition. The principle of protection first, reasonable utilization, and strengthened management should be implemented to ensure the authenticity and integrity of cultural heritage. Full attention should be paid to the protection of cultural heritage, and innovation and development should be carried forward on the basis of protection, focusing on the modern expression of traditional leisure methods, and making full use of inheritance methods such as folk performances. 4.2.6 Planning and design should reflect the humanistic thinking, fully consider the different needs of different groups of people, especially the leisure consumption needs of people with disabilities, and plan and build corresponding barrier-free leisure facilities. 4.2.7 Planning approval should comply with the corresponding approval procedures. 4.2.8 Planning implementation is strict and effective.
5 Leisure environment
5.1 Leisure space
5. 1.1 Rich leisure space. Reasonable plane and three-dimensional layout. The vertical layout is orderly, the road width is appropriate, the building height is reasonable, and the space configuration is sparse and dense:
5.1.2 The public space such as green space, square space, natural open space is well-designed, comfortable and pleasant, and landscape design and transformation are implemented. 5.1.3 Effectively handle the relationship between non-public space and public space, maintain the continuity and overall sense of public space, and open up space to units and communities in the 5.1.4 area to improve environmental affinity, such as removing walls to let in green. 5.1.5 Set up a pedestrian system in the area. The buildings on both sides of the street take into account the needs of pedestrians along the street for shade, shelter and stay, forming a street interface that makes pedestrians feel cordial and friendly.
5.1.6 The design of guide signs and other basic leisure service facilities should incorporate local characteristics, which will help to form a sense of leisure space. 5.1.7 The air quality and cleanliness of the leisure space should meet the needs of daily operation of catering and other service facilities. 5.1.8 There should be a reasonable sightseeing route.
5.2 Leisure Square
5.2. 1 The leisure square should meet the requirements of being approachable, parkable, consumerable, experiential and touristable. 5.2.2 A suitable number of leisure squares should be set up in the area. The volume should be appropriate. 5.2.3 The leisure square has a corresponding theme, and the facilities and buildings around the square are planned and configured around the theme, providing tourists with a sufficient number of benches and other leisure facilities and public rest space: 5.2.4 The leisure square and its surrounding areas should form a small business cluster, and appropriate shelter and shading facilities such as arcades or landscape arched corridors should be planned. 5.2.5 Small performance facilities should be configured, including small stages and appropriate power facilities. 5.2.6 Arrange public welfare square art performances and other cultural activities, encourage square performances, new leisure methods of self-display and consumer participation performances.
5.2.7 Leisure squares should be equipped with direct drinking water facilities. 5.3 Buildings
5.3.1 Coordinate with the surrounding environment to retain traditional characteristics and reflect leisure functions. 5.3.2 Build landmark buildings or buildings with cultural symbolic significance. The building height should be appropriate to the nature and type of the leisure area. It is generally not appropriate to build new high-rise buildings in traditional cultural central leisure areas. 5.3.3 Protect historical and cultural buildings with unique landscape value as much as possible, enrich the landscape elements and humanistic atmosphere of the leisure environment.
5.3.4 Strictly control the density of new buildings, make the building pattern beautiful, do not form architectural visual pollution, and prevent light pollution. 5.3.5 Consider supporting leisure functions in the building. 5.3.6 It is advisable to build corresponding iconic sculptures to enrich the leisure cultural atmosphere in the area. Sculptures and other architectural pieces in the area highlight the characteristics of the city, coordinate with the surrounding environment, and have an overall beautiful appearance, fully demonstrating the cultural style of Li Fu. 2
5.3.7 The management of outdoor advertising is standardized, the system is sound and complete, and the effect is obvious. 5.3.8 Strengthen the city appearance and sanitation work: keep the space clean and lively. 5.4 Landscape system
5.4.1 Overall landscape
5.4.1.1 The humanistic landscape and natural landscape are harmoniously integrated, and the traditional culture is inherited. 5.4.1.2 Maintain the historical style and protect the historical culture and natural heritage. 5.4.1.3 Maintain the natural form of the topography and river system, and reflect the characteristics of the city's humanities and natural landscape. 5.4.1.4 The skyline of the area is beautiful. The layout is reasonable, the buildings are harmonious, and the appearance is beautiful. 5.4.2 Landscape greening
5.4.2.1 Strengthen the greening facilities in the area and improve the ecological quality. 5.4.2.2 Have high-quality garden landscapes. 5.4.2.3 The green area should be adapted to the region, with both concentrated and dispersed layouts. 5.4.2.4 Improve the ecological and landscape benefits of green space, and create more sustainable recreational space. 5.4.2.5 Scientifically configure plants, combine shrubs and grasses, and create landscape with plants to create the best scenery in all seasons. 5.4.2.6 Large trees and ancient trees are suitable.
5.4.2.7 Small gardens are suitable.
5.4.2.8 Actively promote three-dimensional greening of buildings, roofs, walls, etc., and achieve good results. 5.4.2.9 Encourage residents to plant flowers and plants indoors and outdoors to beautify the landscape. GB/T280032011
5.4.2.10 Plant flowers and trees at major nodes and streets, increase the space for staying and using, and pursue aesthetic conception in spatial organization. 5.4.3 Night scene creation
5.4.3.1 The night scene in the district should be specially planned and designed, with cultural symbols that reflect the city's character and have local characteristics. 5.4.3.2 Widely adopt energy-saving technology, implement lighting and beautification projects, and become the city's night scene business card. 5.4.3.3 The reverse lighting is moderate and the landscape lighting is reasonable, which is conducive to creating a leisure atmosphere. 5.4.3.4 The service facilities and key landscapes in the area should adopt a variety of lighting, and there should be special night creation arrangements. The lighting design of the water system and cruise ships reflects the sense of intimacy,
5.5 Improve the natural environment
5.5.1 The natural landforms, vegetation, water systems, wetlands and other ecological areas are effectively protected, 5.5.2 The biodiversity is rich.
5.5.3 The water body is clear and the water quality is good.
5.5.4 There is a good circulation of the element flow, and the thermal effect is low. 5.5.5 Assess the content of the area, propose a leisure passenger flow control plan and a leisure product improvement plan, and solve the problem of damage to the leisure environment and resources caused by the surge in the number of tourists and overload operation. 5.5.6 Increase investment in leisure resources and environmental protection, establish a multi-level, multi-channel, and multi-faceted investment guarantee mechanism, 5.5.7 Establish a real-time dynamic monitoring system for leisure resources and environmental protection, and improve the sewage treatment, garbage collection and treatment and other environmental protection infrastructure and measures in the area.
5.6 Improve the humanistic environment
5.6.1 Form a corresponding cultural style in the process of development, deeply explore folk culture, and reflect the humanistic characteristics of the city. 3
CB/T 28003—2011
5.6.2 Absorb traditional cultural accumulation, enrich the expression of daily architectural language, and display fresh life content to form a humanistic environment with rich characteristics. 5.6.3 The humanistic environment is friendly and enthusiastic, reflecting the daily life style of residents. 5.6.4 Optimize the supporting design of leisure-related facilities and environment, and highlight the accessibility and humanistic care of the city. 5.6.5 Inherit and display local intangible culture, and the display content is particularly fresh, vivid, and rich. 5.6.6 Form a new urban leisure culture and create future cultural heritage. 5.6.7 Achieve the integration of scene and situation. All time is a scene, everywhere is a stage, everyone is an actor, and everyone is an audience. 6 Infrastructure
6.1 Transportation
6.1.1 Roads should be designed and constructed with the integrated requirements of transportation roads, landscape roads, cultural roads, and ecological roads. 6.1.2 External transportation should be consistent with the leisure area to meet transportation needs. The road layout should be selected in areas with strong ecological restoration functions. 6.1.3 Rationally design and build a multi-level road system suitable for leisure and consumption activities, encourage the use of non-motorized transportation methods, set up pedestrian walkways, and avoid intersections between motor vehicles and pedestrians. 6.1.4 The traffic routes in the area should be reasonably designed, and the following aspects should be considered: 1. The road design uses the original channels to avoid artificial cutting of the original pattern: control vehicle flow and speed, and centralize traffic management; 2. Green belts are built on both sides of the road to reduce road dust and noise; the traffic road system is designed and arranged in sections and time periods, and motor vehicles are prohibited from passing through the core area. The corresponding sections are divided into different categories such as standing all day and walking at night according to actual conditions; meet the leisure transportation needs of vulnerable consumer groups such as the disabled; 3. Use a variety of special transportation tools, and use low-energy consumption, low-emission and clean energy transportation tools; 4. Road traffic signs are standardized, beautifully designed, clear and durable: adopt a variety of methods to set up parking facilities, have enough parking spaces, and management measures are in place, with special personnel to supervise. 6.2 Power facilities, water supply and drainage facilities, and infrastructure 6.2.1 Power lines, telephone lines, and CCTV lines are grounded, and other power facilities do not affect the quality of the landscape. 6.2.2 Clean energy should be used; if clean energy cannot be used, treatment measures should be taken. 6.2.3 The water supply and drainage system is complete, and sewage is centrally treated. 6.2.4 The green space irrigation system is fully equipped to save resources, utilize recycled water and make commercial and efficient use of it. 6.2.5 Communication facilities should not affect the quality of the landscape, and the location should be reasonable and coordinated with the overall atmosphere of the leisure area. 6.2.6 The network signal has effective coverage.
6.2.7 There are postal memorial services that are consistent with the nature of the leisure area. 6.3 Inquiry facilities
6.3.1 Inquiry service facilities including inquiry offices, inquiry telephones, and electronic inquiry facilities should be planned and constructed. 6.3.2 Inquiry service facilities should be reasonably distributed in space, fully functional, and operate normally to meet the needs of consumers. 6.3.3 Inquiry offices should be set up at the population, with obvious signs and dedicated personnel. When conditions are ripe, it is advisable to establish a team of volunteer service personnel. 6.3.4 The signposts, electronic screens and explanation boards should be equipped with corresponding multilingual services according to the main consumer groups in the area. 7 Operation facilities
7.1 General requirements
7.1.1 Adhere to and reflect the basic principle of "slow life and deep experience". 7.1.2 The number is sufficient and the types are diverse, which can meet the multi-level and diversified leisure consumption needs of consumers. 7.1.3 Reasonable layout highlights the characteristics of each area, which can make consumers' leisure consumption more convenient and attract consumption. GB/T28003—2011
7.1.4 It can reflect the style of inclusiveness, openness and eclecticism, and fully reflect the diversified leisure consumption methods and content. 1.5 The principle of cooperation and sharing is established to form a rich supply level, which can meet both high-end consumption and basic consumption: it can meet both the consumption of foreign tourists and the consumption of local residents. 7.1.6 Fully consider the balance of time periods in a day and the dynamic operation in a year, and handle the supply differences between peak seasons and time periods. 7.1.7 Strengthen guidance and support for business innovation to promote the sustainable development of the region. 7.2 Catering and Bars
7.2.1 Form a wide and diversified catering system, combining Chinese and foreign restaurants, and integrating local and foreign restaurants. Provide catering, leisure food, special drinks, etc., to meet the requirements of characteristic, diversified and branded development. 7.2.2 Catering, bars, cafes and other facilities should have two types of leisure consumption space forms, indoor and outdoor, and various types of large, medium and small should be reasonably configured. 7.2.3 There are high-level restaurants that highlight the characteristics of the city. There are a corresponding number of special restaurants, which have characteristics from the dining method, food taste, cooking method, and restaurant environment, such as Nijing Restaurant, Chuanqing Hall, etc. 7.2.4 Set up a sufficient number of leisure tea places and hot and cold drink shops with various types and clear levels. 7.2.5 There are various bar facilities such as red wine bars and monument bars. 7.2.6 There should be various leisure facilities such as book bars, Xueru bars, and bars. 7.3 Shopping facilities
7.3.1 Rich in variety and prominent in theme.
7.3.2 The scale of a single unit should not be too large, and the commercial forms of shopping places should be rich. 7.3.3 There are shopping places with well-known brands.
7.3.4 Fashionable and experiential shopping, highlighting the characteristics of original consumption and native consumption, can form a mode of front shop and back workshop. 7.3.5 The shopping items are highly localized, and the content of local specialties, handicrafts and souvenirs is rich, with various styles and characteristics. 7.3.6. Configure the corresponding number of street vending facilities 7.4 Cultural and entertainment facilities
7.4.1 The location of entertainment venues conforms to the spatial pattern: 7.4.2 The content of the day respects local customs, takes into account traditional types and modern methods, and is appreciated by both the elite and the masses. 7.4,3 The types of leisure and entertainment facilities are consistent with the nature of the leisure area, reflecting the characteristics of multiple styles, high density and multiple levels. 7.4.4 Highlight night entertainment and take into account daytime consumption. 7.4.5 Leisure and entertainment facilities should fully tap and display the leisure and entertainment cultural accumulation of the city, forming a unique brand convexity. 7.4.6 There are daily performance activities, including indoor and outdoor performances. 7.5 Leisure and fitness facilities
7.5, 1 There are indoor facilities such as gymnasium, yoga, chess and cards, and physical therapy. 7.5.2 There should be outdoor rock climbing, boating, 3-person basketball, street dance, skateboarding and other outdoor facilities that meet market demand and local conditions. GB/T28003—2011
7.6 Accommodation facilities
7.6.1 There are accommodation service facilities that are compatible with the market positioning. 7.6.2 It can reflect the characteristics and should have inns and residential-style accommodation facilities. 7.6.3 The volume should not be too large, and the leisure atmosphere should be strong. Lv Leisure Service
B.1 General Requirements
8.1.1 Establish service standards at international levels to improve the quality and efficiency of leisure services. 8.1.2 Leisure enterprises pay attention to details, are warm and thoughtful, people-oriented, and have high consumer satisfaction. 8. 2 Service supply of leisure enterprises
8.2. 1 Service equipment is in good condition, meets the relevant standards, and operates normally. 8.2.2 Service items are complete, consistent with the corporate image and positioning, and should take into account the leisure needs of vulnerable groups. 8.2.3 Service prices are reasonable, clearly marked, and honest management. 8.2.4 Service skills: well-trained and skilled in service. Be familiar with the corresponding service standards, meet the service skills requirements of the industry, have a calm and friendly expression during the service process, and be moderately enthusiastic. Promote active service and smiling service. 8.2.5 Service efficiency, pay close attention to and try to meet the needs of guests, complete customer service efficiently, and have high consumer satisfaction. B.2.6 Service attitude: Service etiquette is in line with the norms, regardless of race, ethnicity, nationality, wealth, closeness, and politeness, enthusiasm, kindness, and friendliness to guests: Use coordinated and appropriate natural language and colloidal spectrum, and serve guests with a dignified, humane, and neat service appearance to make guests feel comfortable. 8.2.7 Service time is arranged reasonably.
8.3 Quality control
8.3.1 Establish a credit evaluation system for leisure enterprises and a platform for publicizing the quality of leisure services, and update them in a timely manner. 8.3.2 Accept and handle complaints related to leisure services quickly, with high satisfaction. B.3.3 Provide convenient transportation, information consultation, ticket booking, tour guide and other services. B.4 Information service
8.4.1 It is advisable to provide rich leisure service information through various channels such as outdoor digital platforms, outdoor TVs, and bulletin boards. 8.4.2 Leisure information services mainly include:
National information query service
Public information query service (including weather, flights, trains, buses, other transportation information, exchange rates, conferences and exhibitions, etc.): 1. Leisure yellow pages information service (such as restaurants, hotels, travel agencies, etc.); 1. News and entertainment information service (such as current news, stock quotes, etc.): ...·Mobile SMS service
·Multilingual, barrier-free leisure information service; interactive inquiry service!
--Combined with the Internet of Things, ubiquitous network, mobile five links, location-based services, etc., to facilitate access to service information. 6
9 Leisure festival activities
9.1 Requirements for festival activities
9.1.1 Combine their own characteristics and advantages to carry out colorful theme leisure activities. GB/T 28003—2011
9.1.2 Form corresponding daily leisure activities, and enhance entertainment, participation and experience through evening performances, night tours, etc. 9.1.3 At least one iconic leisure festival event should be formed, which attracts a large number of foreign tourists, a high proportion, a large market influence, and a strong sense of identity and participation of local residents.
9.1.4 Leisure festival events should be controlled within the scope of environmental carrying capacity, economic carrying capacity and social carrying capacity, and have good comprehensive benefits. 9.1.5 Deeply tap leisure resources, identify leisure needs, and create new leisure activities. 9.2 Organization of festival events
9.2.1 Support enterprises and non-governmental organizations to hold special festival events, and encourage healthy spontaneous festival events. 9.2.2 Festival events have gained extensive support and participation from residents, and do not disrupt the normal life and work order of residents. 9.2.3 Festival events should be a combination of large, medium and small events, with proper timing, constant innovation, and a system. 9.2.4 All kinds of festival events have a complete emergency response mechanism, which responds quickly and operates in place. 10
Safety and Health
10.1 Safety Organization and System
10.1.1 There is a special organization, a sound safety system, and sufficient personnel. 10.1.2 Seriously implement various safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments, and pay attention to the occupational health of employees.
Safety Facilities and Equipmentbzxz.net
10.2.1 Firefighting, anti-theft, rescue, elevator, electromechanical, sightseeing, entertainment and other facilities and equipment are complete, intact and effective, with institutional safety certification, and the signs are complete and effective. Regular maintenance, no overdue service phenomenon. 10.2.2 Firefighting facilities meet relevant national standards. 10.2.3 Employees are familiar with safety operation specifications. Dangerous areas such as roads and waters in the area are clearly marked, protective facilities are effective, and safety warning signs are complete, clear and standardized. 10.2.4
10.2.5 Carry out safety publicity in a way that is popular with tourists, without being bound by form and emphasizing effectiveness. 10.3 Medical and nursing services
10.3.1 An emergency assistance mechanism should be established. Emergency telephone numbers should be published to ensure that tourists can easily use assistance request facilities and can promptly handle the help signals sent by tourists.
10.3.2 Medical institutions or necessary medical equipment should be established, and they should be equipped with full-time medical personnel and common medicines, necessary medical facilities, and complete nursing facilities. Establish designated hospitals.
10.4 Safety handling
10.4.1 There should be a sound safety guarantee system during peak hours and special periods, and the measures should be implemented effectively. 10.4.2 There should be a preliminary assessment of possible safety risks, and an emergency response plan should be formulated, and the accident handling files should be complete and accurate.
GB/T28003—2011
10.5 Sanitation
Public toilets
10, 5. 1. 1
Public toilets meet the requirements of three stars and above as specified in GB/T18973. 10.5.1.2 The number of toilets is in line with the scale of the leisure area, the location of the toilets is reasonably designed, and the toilet guide signs are neat and easy to identify. 10.5.1.3 The toilets of the operating institutions are fully open to guests. 10.5.21
Environmental sanitation
10.5.2.1 All types of places meet the sanitation requirements specified in GB9664. 10.5.2.2 There are full-time positions and personnel responsible for daily environmental sanitation management. Garbage disposal and waste management
10.5.3.1 Garbage disposal meets relevant standards. 10.5.3.2 Garbage should be collected and cleaned up in time, and garbage should be collected in a classified manner to prevent pollution. 10.5.3.3 Garbage collection bins should be reasonably laid out, with uniform signs and a neat appearance, in harmony with the environment, and should be cleaned and disinfected in time. 10.5.3.4 The harmless treatment rate of domestic garbage in the reception and service facilities concentrated area should reach 100%. 10.5.3.5 Environmental protection technology should be used for garbage disposal to achieve comprehensive utilization of garbage and minimize pollution. 10.5.3.6 Measures should be taken to reduce and recycle waste. 10.5.3.7 Hazardous wastes such as discarded batteries and dirty oil should be specially recycled. 10.5.45
Smoking area
10. 5. 4. 1
Distinguish between smoking area and non-smoking area. 10.5.4.2 The smoking area should be well ventilated, equipped with fire-fighting equipment, and well managed. 10.5,5
Food hygiene
10. 5.5. 1
Kitchen hygiene is good.
10.5.5.2Food hygiene conditions meet relevant national regulations. 10.5.5.3Food places meet the hygiene requirements specified in CB16153. 10.5,6
Sewage treatment
10. 5. 6. 1
Sewage is collected by pipe network, and rainwater and sewage are separated. 10.5.6.2
The area where leisure service facilities are concentrated should be equipped with sewage treatment facilities, and the sewage should be discharged after the treatment meets the standards. 11Training and education
Employee training
Enterprises in the area should formulate employee ecological environment education and training plans, and implement training systems, institutions, personnel and funds. There are training effectiveness evaluation and improvement suggestions. 11. 1. 1
11.1.2 The training rate of front-line service personnel reaches 100%, and the annual training hours reach 40 hours per person. 87. Reasonable arrangement of service time.
8.3 Quality Control
8.3.1 Establish a credit evaluation system for leisure enterprises and a platform for publicizing the quality of leisure services, and update them in time. 8.3.2 Prompt acceptance and timely handling of complaints related to leisure services, with high satisfaction. B.3.3 Provide convenient transportation, information consultation, ticket booking, tour guide and other services. B.4 Information Service
8.4.1 It is advisable to provide rich leisure service information through various channels such as outdoor digital platforms, outdoor TV, bulletin boards, etc. 8.4.2 Leisure information services mainly include:
National local information query service
Public information query service (including weather, flights, trains, buses, other transportation information, exchange rates, conferences and exhibitions, etc.): 1. Leisure yellow pages information service (such as restaurants, hotels, travel agencies, etc.); 1. News and entertainment information service (such as current news. Stock quotes, etc.): ...·Mobile SMS service
·Multilingual, barrier-free leisure information service; interactive inquiry service!
一一Combined with the Internet of Things, ubiquitous network, mobile five links, location-based services, etc., it is convenient to obtain service information. 6
9Leisure festival activities
9.1Requirements for festival activities
9.1.1Combining its own characteristics and advantages, carry out rich and colorful theme leisure activities. GB/T 28003—2011
9.1.2Form corresponding daily leisure activities, and enhance entertainment, participation and experience through evening performances, night tours, etc. 9.1.3Form at least one iconic leisure festival activity, attracting a large number of foreign tourists, a high proportion, a large market influence, and a strong sense of identity and high participation of local residents.
9.1.4Leisure festival activities are controlled within the scope of environmental carrying capacity, economic carrying capacity, and social carrying capacity, with good comprehensive benefits. 9.1.5Take deep advantage of leisure resources, identify leisure needs, and create new leisure activities. 9.2 Organization of festival activities
9.2.1 Support enterprises and non-governmental organizations to hold special festival activities, and encourage healthy spontaneous festival activities. 9.2.2 Festival activities gain wide support and participation from residents, and do not disrupt the normal life and work order of residents. 9.2.3 Festival activities should be a combination of large, medium and small, with proper timing, constant innovation and forming a system. 9.2.4 All kinds of festival activities have a perfect emergency response mechanism, which responds quickly and operates in place. 10
Safety and health
10.1 Safety organization and system
10.1.1 There is a special organization, a sound safety system and sufficient personnel. 10.1.2 Seriously implement various safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments, and pay attention to the occupational health of workers.
Safety facilities and equipment
10.2.1 Firefighting, anti-theft, rescue, elevator, electromechanical, sightseeing, entertainment and other facilities and equipment are complete, intact and effective, with institutional safety certification, and the signs are complete and effective. Regular maintenance, no overdue service. 10.2.2 Firefighting facilities meet relevant national standards. 10.2.3 Employees are familiar with safety operation specifications. Dangerous areas such as roads and waters in the area are clearly marked, protective facilities are effective, and safety warning signs are complete, clear and standardized. 10.2.4
10.2.5 Safety publicity is carried out in a way that tourists like, without any restrictions on form, and with emphasis on effectiveness. 10.3 Medical and nursing services
10.3.1 An emergency assistance mechanism should be established. Emergency telephone numbers should be published to ensure that tourists can easily use assistance request facilities and can promptly handle the help signals sent by tourists.
10.3.2 Establish medical institutions or necessary medical equipment, and be equipped with full-time medical personnel and commonly used medicines, necessary medical facilities, and complete teaching and nursing facilities. Establish designated hospitals.
10.4 Safety disposal
10.4.1 There is a sound safety guarantee system during peak hours and special periods, and the measures are implemented effectively. 10.4.2 There should be a preliminary assessment of possible safety risks, and an emergency plan should be formulated, and the accident handling files should be complete and accurate.
GB/T28003—2011
10.5 Sanitation
Public toilets
10, 5. 1. 1
Public toilets meet the requirements of three stars and above as stipulated in GB/T18973. 10.5.1.2 The number of test stations is consistent with the scale of the leisure area, the location of the toilets is reasonably designed, and the toilet guide signs are neat and easy to identify. 10.5.1.3 The toilets of the operating institutions are fully open to guests. 10.5.21
Environmental sanitation
10.5.2.1 All types of places meet the sanitation requirements specified in GB9664. 10.5.2.2 There are dedicated positions and personnel responsible for daily environmental sanitation management. Garbage disposal and waste management
10.5.3.1 Garbage disposal complies with relevant standards. 10.5.3.2 Garbage should be collected and cleaned in a timely manner to achieve classified collection and prevent pollution. 10.5.3.3 The layout of garbage collection bins is reasonable, the signs are unified, the appearance is neat, and it is in harmony with the environment. It should be cleaned and disinfected in a timely manner. 10.5.3.4 The harmless treatment rate of domestic waste in the reception and service facilities concentration area reaches 100%. 10.5.3.5 Use environmental protection technology to treat waste to achieve comprehensive utilization of waste and minimize pollution. 10.5.3.6 Take measures to reduce and recycle waste. 10.5.3.7 Hazardous waste such as discarded batteries and waste oil should be specially recycled. 10.5.45
Smoking area
10. 5. 4. 1
Distinguish between smoking area and non-smoking area.
10.5.4.2 The smoking area is well ventilated, equipped with fire-fighting equipment and well managed. 10.5,5
Food hygiene
10. 5.5. 1
The kitchen is well hygienic.
10.5.5.2 Food hygiene conditions meet relevant national regulations. 10.5.5.3 Catering places shall meet the hygiene requirements specified in CB16153. 10.5,6
Sewage treatment
10. 5. 6. 1
Sewage shall be collected by pipe network, and rainwater and sewage shall be separated. 10.5.6.2
The area where leisure service facilities are concentrated shall be equipped with sewage treatment facilities, and the sewage shall be discharged after the treatment reaches the standard. 11 Training and education
Employee training
Enterprises in the area shall formulate employee ecological environment education and training plans, and implement training systems, institutions, personnel and funds. There shall be training effectiveness evaluation and improvement suggestions.
11.1.2 The training rate of front-line service personnel shall reach 100%, and the annual training hours shall reach 40 hours/person. 87. Reasonable arrangement of service time.
8.3 Quality Control
8.3.1 Establish a credit evaluation system for leisure enterprises and a platform for publicizing the quality of leisure services, and update them in time. 8.3.2 Prompt acceptance and timely handling of complaints related to leisure services, with high satisfaction. B.3.3 Provide convenient transportation, information consultation, ticket booking, tour guide and other services. B.4 Information Service
8.4.1 It is advisable to provide rich leisure service information through various channels such as outdoor digital platforms, outdoor TV, bulletin boards, etc. 8.4.2 Leisure information services mainly include:
National local information query service
Public information query service (including weather, flights, trains, buses, other transportation information, exchange rates, conferences and exhibitions, etc.): 1. Leisure yellow pages information service (such as restaurants, hotels, travel agencies, etc.); 1. News and entertainment information service (such as current news. Stock quotes, etc.): ...·Mobile SMS service
·Multilingual, barrier-free leisure information service; interactive inquiry service!
一一Combined with the Internet of Things, ubiquitous network, mobile five links, location-based services, etc., it is convenient to obtain service information. 6
9Leisure festival activities
9.1Requirements for festival activities
9.1.1Combining its own characteristics and advantages, carry out rich and colorful theme leisure activities. GB/T 28003—2011
9.1.2Form corresponding daily leisure activities, and enhance entertainment, participation and experience through evening performances, night tours, etc. 9.1.3Form at least one iconic leisure festival activity, attracting a large number of foreign tourists, a high proportion, a large market influence, and a strong sense of identity and high participation of local residents.
9.1.4Leisure festival activities are controlled within the scope of environmental carrying capacity, economic carrying capacity, and social carrying capacity, with good comprehensive benefits. 9.1.5Take deep advantage of leisure resources, identify leisure needs, and create new leisure activities. 9.2 Organization of festival activities
9.2.1 Support enterprises and non-governmental organizations to hold special festival activities, and encourage healthy spontaneous festival activities. 9.2.2 Festival activities gain wide support and participation from residents, and do not disrupt the normal life and work order of residents. 9.2.3 Festival activities should be a combination of large, medium and small, with proper timing, constant innovation and forming a system. 9.2.4 All kinds of festival activities have a perfect emergency response mechanism, which responds quickly and operates in place. 10
Safety and health
10.1 Safety organization and system
10.1.1 There is a special organization, a sound safety system and sufficient personnel. 10.1.2 Seriously implement various safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments, and pay attention to the occupational health of workers.
Safety facilities and equipment
10.2.1 Firefighting, anti-theft, rescue, elevator, electromechanical, sightseeing, entertainment and other facilities and equipment are complete, intact and effective, with institutional safety certification, and the signs are complete and effective. Regular maintenance, no overdue service. 10.2.2 Firefighting facilities meet relevant national standards. 10.2.3 Employees are familiar with safety operation specifications. Dangerous areas such as roads and waters in the area are clearly marked, protective facilities are effective, and safety warning signs are complete, clear and standardized. 10.2.4
10.2.5 Safety publicity is carried out in a way that tourists like, without any restrictions on form, and with emphasis on effectiveness. 10.3 Medical and nursing services
10.3.1 An emergency assistance mechanism should be established. Emergency telephone numbers should be published to ensure that tourists can easily use assistance request facilities and can promptly handle the help signals sent by tourists.
10.3.2 Establish medical institutions or necessary medical equipment, and be equipped with full-time medical personnel and commonly used medicines, necessary medical facilities, and complete teaching and nursing facilities. Establish designated hospitals.
10.4 Safety disposal
10.4.1 There is a sound safety guarantee system during peak hours and special periods, and the measures are implemented effectively. 10.4.2 There should be a preliminary assessment of possible safety risks, and an emergency plan should be formulated, and the accident handling files should be complete and accurate.
GB/T28003—2011
10.5 Sanitation
Public toilets
10, 5. 1. 1
Public toilets meet the requirements of three stars and above as stipulated in GB/T18973. 10.5.1.2 The number of test stations is consistent with the scale of the leisure area, the location of the toilets is reasonably designed, and the toilet guide signs are neat and easy to identify. 10.5.1.3 The toilets of the operating institutions are fully open to guests. 10.5.21
Environmental sanitation
10.5.2.1 All types of places meet the sanitation requirements specified in GB9664. 10.5.2.2 There are dedicated positions and personnel responsible for daily environmental sanitation management. Garbage disposal and waste management
10.5.3.1 Garbage disposal complies with relevant standards. 10.5.3.2 Garbage should be collected and cleaned in a timely manner to achieve classified collection and prevent pollution. 10.5.3.3 The layout of garbage collection bins is reasonable, the signs are unified, the appearance is neat, and it is in harmony with the environment. It should be cleaned and disinfected in a timely manner. 10.5.3.4 The harmless treatment rate of domestic waste in the reception and service facilities concentration area reaches 100%. 10.5.3.5 Use environmental protection technology to treat waste to achieve comprehensive utilization of waste and minimize pollution. 10.5.3.6 Take measures to reduce and recycle waste. 10.5.3.7 Hazardous waste such as discarded batteries and waste oil should be specially recycled. 10.5.45
Smoking area
10. 5. 4. 1
Distinguish between smoking area and non-smoking area.
10.5.4.2 The smoking area is well ventilated, equipped with fire-fighting equipment and well managed. 10.5,5
Food hygiene
10. 5.5. 1
The kitchen is well hygienic.
10.5.5.2 Food hygiene conditions meet relevant national regulations. 10.5.5.3 Catering places shall meet the hygiene requirements specified in CB16153. 10.5,6
Sewage treatment
10. 5. 6. 1
Sewage shall be collected by pipe network, and rainwater and sewage shall be separated. 10.5.6.2
The area where leisure service facilities are concentrated shall be equipped with sewage treatment facilities, and the sewage shall be discharged after the treatment reaches the standard. 11 Training and education
Employee training
Enterprises in the area shall formulate employee ecological environment education and training plans, and implement training systems, institutions, personnel and funds. There shall be training effectiveness evaluation and improvement suggestions.
11.1.2 The training rate of front-line service personnel shall reach 100%, and the annual training hours shall reach 40 hours/person. 83 Festival activities should be a combination of large, medium and small, with proper timing, constant innovation and a system. 9.2.4 All festival activities have a complete emergency response mechanism, which responds quickly and operates in place. 10
Safety and Health
10.1 Safety Organization and System
10.1.1 There is a special organization, a sound safety system and sufficient personnel. 10.1.2 Seriously implement various safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments, and pay attention to the occupational health of employees.
Safety Facilities and Equipment
10.2.1 Firefighting, anti-theft, rescue, elevators, electromechanical, sightseeing, entertainment and other facilities and equipment are complete, intact and effective, with institutional safety certification, and the standards are complete and effective. Regular maintenance, no overdue service phenomenon. 10.2.2 Firefighting facilities meet relevant national standards. 10.2.3 Employees are familiar with safety operation specifications. Dangerous areas such as roads and waters in the area are clearly marked, protective facilities are effective, and safety warning signs are complete, clear and standardized. 10.2.4
10.2.5 Safety publicity should be carried out in a way that tourists like, without being restricted by form and emphasizing effectiveness. 10.3 Medical and nursing services
10.3.1 An emergency assistance mechanism should be established. Emergency telephone numbers should be published to ensure that tourists can easily use assistance request facilities and can handle the help signals sent by tourists in a timely manner.
10.3.2 Medical institutions or necessary medical equipment should be established, and full-time medical personnel and common medicines should be equipped with necessary medical facilities and complete nursing facilities. Establish designated hospitals.
10.4 Safety disposal
10.4.1 There should be a sound safety guarantee system during peak hours and special periods, and the measures should be implemented effectively. 10.4.2 There should be a preliminary assessment of possible safety risks, and an emergency response plan should be formulated, and the accident handling files should be complete and accurate.
GB/T28003—2011
10.5 Sanitation
Public toilets
10, 5. 1. 1
Public toilets meet the requirements of three stars and above as specified in GB/T18973. 10.5.1.2 The number of toilets is in line with the scale of the leisure area, the location of the toilets is reasonably designed, and the toilet guide signs are neat and easy to identify. 10.5.1.3 The toilets of the operating institutions are fully open to guests. 10.5.21
Environmental sanitation
10.5.2.1 All types of places meet the sanitation requirements specified in GB9664. 10.5.2.2 There are full-time positions and personnel responsible for daily environmental sanitation management. Garbage disposal and waste management
10.5.3.1 Garbage disposal meets relevant standards. 10.5.3.2 Garbage should be collected and cleaned up in time, and garbage should be collected in a classified manner to prevent pollution. 10.5.3.3 Garbage collection bins should be reasonably laid out, with uniform signs and a neat appearance, in harmony with the environment, and should be cleaned and disinfected in time. 10.5.3.4 The harmless treatment rate of domestic garbage in the reception and service facilities concentrated area should reach 100%. 10.5.3.5 Environmental protection technology should be used for garbage disposal to achieve comprehensive utilization of garbage and minimize pollution. 10.5.3.6 Measures should be taken to reduce and recycle waste. 10.5.3.7 Hazardous wastes such as discarded batteries and dirty oil should be specially recycled. 10.5.45
Smoking area
10. 5. 4. 1
Distinguish between smoking area and non-smoking area. 10.5.4.2 The smoking area should be well ventilated, equipped with fire-fighting equipment, and well managed. 10.5,5
Food hygiene
10. 5.5. 1
Kitchen hygiene is good.
10.5.5.2Food hygiene conditions meet relevant national regulations. 10.5.5.3Food places meet the hygiene requirements specified in CB16153. 10.5,6
Sewage treatment
10. 5. 6. 1
Sewage is collected by pipe network, and rainwater and sewage are separated. 10.5.6.2
The area where leisure service facilities are concentrated should be equipped with sewage treatment facilities, and the sewage should be discharged after the treatment meets the standards. 11Training and education
Employee training
Enterprises in the area should formulate employee ecological environment education and training plans, and implement training systems, institutions, personnel and funds. There are training effectiveness evaluation and improvement suggestions. 11. 1. 1
11.1.2 The training rate of front-line service personnel reaches 100%, and the annual training hours reach 40 hours per person. 83 Festival activities should be a combination of large, medium and small, with proper timing, constant innovation and a system. 9.2.4 All festival activities have a complete emergency response mechanism, which responds quickly and operates in place. 10
Safety and Health
10.1 Safety Organization and System
10.1.1 There is a special organization, a sound safety system and sufficient personnel. 10.1.2 Seriously implement various safety regulations formulated and promulgated by the public security, transportation, labor, quality supervision, tourism and other relevant departments, and pay attention to the occupational health of employees.
Safety Facilities and Equipment
10.2.1 Firefighting, anti-theft, rescue, elevators, electromechanical, sightseeing, entertainment and other facilities and equipment are complete, intact and effective, with institutional safety certification, and the standards are complete and effective. Regular maintenance, no overdue service phenomenon. 10.2.2 Firefighting facilities meet relevant national standards. 10.2.3 Employees are familiar with safety operation specifications. Dangerous areas such as roads and waters in the area are clearly marked, protective facilities are effective, and safety warning signs are complete, clear and standardized. 10.2.4
10.2.5 Safety publicity should be carried out in a way that tourists like, without being restricted by form and emphasizing effectiveness. 10.3 Medical and nursing services
10.3.1 An emergency assistance mechanism should be established. Emergency telephone numbers should be published to ensure that tourists can easily use assistance request facilities and can handle the help signals sent by tourists in a timely manner.
10.3.2 Medical institutions or necessary medical equipment should be established, and full-time medical personnel and common medicines should be equipped with necessary medical facilities and complete nursing facilities. Establish designated hospitals.
10.4 Safety disposal
10.4.1 There should be a sound safety guarantee system during peak hours and special periods, and the measures should be implemented effectively. 10.4.2 There should be a preliminary assessment of possible safety risks, and an emergency response plan should be formulated, and the accident handling files should be complete and accurate.
GB/T28003—2011
10.5 Sanitation
Public toilets
10, 5. 1. 1
Public toilets meet the requirements of three stars and above as specified in GB/T18973. 10.5.1.2 The number of toilets is in line with the scale of the leisure area, the location of the toilets is reasonably designed, and the toilet guide signs are neat and easy to identify. 10.5.1.3 The toilets of the operating institutions are fully open to guests. 10.5.21
Environmental sanitation
10.5.2.1 All types of places meet the sanitation requirements specified in GB9664. 10.5.2.2 There are full-time positions and personnel responsible for daily environmental sanitation management. Garbage disposal and waste management
10.5.3.1 Garbage disposal meets relevant standards. 10.5.3.2 Garbage should be collected and cleaned up in time, and garbage should be collected in a classified manner to prevent pollution. 10.5.3.3 Garbage collection bins should be reasonably laid out, with uniform signs and a neat appearance, in harmony with the environment, and should be cleaned and disinfected in time. 10.5.3.4 The harmless treatment rate of domestic garbage in the reception and service facilities concentrated area should reach 100%. 10.5.3.5 Environmental protection technology should be used for garbage disposal to achieve comprehensive utilization of garbage and minimize pollution. 10.5.3.6 Measures should be taken to reduce and recycle waste. 10.5.3.7 Hazardous wastes such as discarded batteries and dirty oil should be specially recycled. 10.5.45
Smoking area
10. 5. 4. 1
Distinguish between smoking area and non-smoking area. 10.5.4.2 The smoking area should be well ventilated, equipped with fire-fighting equipment, and well managed. 10.5,5
Food hygiene
10. 5.5. 1
Kitchen hygiene is good.
10.5.5.2Food hygiene conditions meet relevant national regulations. 10.5.5.3Food places meet the hygiene requirements specified in CB16153. 10.5,6
Sewage treatment
10. 5. 6. 1
Sewage is collected by pipe network, and rainwater and sewage are separated. 10.5.6.2
The area where leisure service facilities are concentrated should be equipped with sewage treatment facilities, and the sewage should be discharged after the treatment meets the standards. 11Training and education
Employee training
Enterprises in the area should formulate employee ecological environment education and training plans, and implement training systems, institutions, personnel and funds. There are training effectiveness evaluation and improvement suggestions. 11. 1. 1
11.1.2 The training rate of front-line service personnel reaches 100%, and the annual training hours reach 40 hours per person. 82 The training rate of front-line service personnel reached 100%, and the annual training hours reached 40 hours per person.2 The training rate of front-line service personnel reached 100%, and the annual training hours reached 40 hours per person.
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