Some standard content:
ICS 03.080
Registration number: 40318—2013
People's Republic of China domestic trade industry standard SB/T10991—2013
Beauty salon services standard
Beauty salon services standard2013-04-16Released
Ministry of Commerce of the People's Republic of China
2013-11-01Implementation
This standard was drafted in accordance with the rules given in GB/T1.12009. This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. Drafting unit of this standard: All-China Federation of Industry and Commerce Beauty and Cosmetics Chamber of Commerce: SB/T 10991—2013
Main drafters of this standard: Pan Xiaoming, Xu Jingquan, Yang Zhigang, Liu Wei, Yan Shixiang, Huang Xiaohui, Li Yibing, Zhang Chunyan, Zhu Yuanyuan1 Scope
Beauty salon service specifications
SB/T 10991--2013
This standard defines the terms and definitions of daily beauty services, and stipulates the business service venues, service supplies and facilities and equipment, service content, processes and main links, service personnel requirements and service calculation principles. This standard applies to service venues engaged in daily beauty services within the territory of the People's Republic of China. 2 Normative references
The following documents are essential for the application of this document. For all references with annotated dates, only the versions with the indicated dates apply to this document. For all references without annotated dates, the latest versions (including all amendments) apply to this document. GB3095 Ambient air quality standards
GB5296.3 Instructions for use of consumer products General labeling of cosmetics GB5749 Sanitary standards for drinking water
GB9666 Sanitary standards for barber shops and beauty salons GB12348 Noise standards at factory boundaries for industrial enterprises
GB13495 Fire safety signs
Pollutant emission standards for urban sewage treatment GB 18918
SB/T10437 Technical specifications for the operation and management of the beauty and hairdressing industry "Sanitary standards for cosmetics (Cunshengtuifa 2007177 No.)" 3 Terms and definitions
The following terms and definitions apply to this document. 3.1
Heausage service
The business behavior of providing consumers with non-traumatic and non-invasive skin cleaning, skin care, skin anti-aging, and makeup modification services on the human body surface using manual techniques, instruments and equipment and with the help of beauty care, makeup and other products. 3.2
Beauty salon
Using professional techniques, equipment, instruments, supplies and tools, and with the help of beauty care, skin anti-aging, body shaping, nail art and makeup products, it provides consumers with beauty care, body shaping, and beauty services. Including: beauty salons, beauty centers, beauty and health clubs, etc.
Facial skin care According to the scientific principles of skin care and the characteristics of the customer's skin, through beauty equipment, with the help of beauty skin care products and standardized technical techniques, it provides consumers with non-invasive skin cleansing, skin care, skin anti-aging and other beauty services. 3.4
Heauty and senlpturc body According to the scientific principles of body beauty, based on the characteristics of consumers, through body beauty equipment, with the help of body beauty and skin care products, and operating standardized technical techniques, to provide consumers with non-invasive body shaping, health care, maintenance and other life beauty services. 3.5
SPAsolusparagula
Use water and fragrant swallow essential oils and other media to provide soothing massage, leisure and relaxation, spa bathing, aromatherapy massage and other related services. 3.6
Make-up
Use cosmetics and tools, adopt standardized techniques and steps to dye, draw and arrange the face, facial features and other parts of the person, enhance the three-dimensional impression, adjust the shape and color, cover up defects, show the spirit, so as to achieve the purpose of beautifying the face. 4 Requirements for business service places
4.1 Business requirements
4.1.1 The business place is legal and fixed, and meets the relevant requirements of SB/T10437. 4.1.2 The certificates and licenses are complete, and the original business license is hung in a conspicuous place in the business place. The name plaque is standardized and legal, and the service signs are in line with the requirements of the city appearance.
4.1.3 The business hours, service items, charging standards and precautions should be clearly stated. The charges should be strictly implemented according to the publicized charging standards, and the publicity should truthfully and objectively express the service requirements and interest to consumers. 4.1.4 The business place should be kept quiet and meet the requirements of GB12348. 4.2 Hygiene requirements
4.2.1 Drinking water should meet the requirements of GB5749. 4.2.2 There are qualified disinfection equipment and a dedicated person to manage it. 4.2.3 Beauty instruments and equipment should be regularly disinfected by a dedicated person to keep them clean to prevent cross infection. 4.2.4 The business premises shall be clean and tidy: in accordance with the requirements of (FI396G6, 4.3 Environmental requirements
4.3.1 The light shall be appropriate and the air shall be smooth, in accordance with the requirements of GB3095. 4.3.2 The interior decoration shall comply with the relevant national environmental protection requirements. 4.3.3 Sewage discharge shall comply with the requirements of GB18918. 4.4 Safety requirements
The building shall be strong and safe.
4.4.2 The safety protection devices of the power system shall be intact and effective. 4.4.3 The power equipment shall operate normally, safely and in good condition.-
4.4.4 Anti-slip measures shall be taken on the ground with obvious signs. The safety passage shall be kept unobstructed at all times, with obvious dredging route maps, and equipped with emergency equipment as required.
4.4.5 Fire safety facilities and equipment shall be configured as required, and fire safety signs shall be set up in accordance with the requirements of GB13495. Requirements should be met and placed in designated locations. Fire safety facilities and equipment should be inspected and maintained regularly to ensure that they are intact and effective. 4.4.6 The fire alarm telephone signs are obvious and the emergency evacuation routes for fire hazards are unobstructed. 4.4.7 Indoor decoration and decorative materials that meet fire protection requirements should be used. 4.4.8 The storage of flammable and explosive items should comply with fire safety regulations. Beauty service personnel should master fire safety knowledge, and the store should be equipped with a fire safety manager. 4.4.9
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5 Service supplies and facilities and equipment
5.1 Skin care products
5.1.1 The use of beauty and skin care products should comply with the requirements of the "Cosmetic Hygiene Standards". 5.1.2 The use of beauty skin expansion products should comply with the requirements of GB5296.3, and expired products should not be used. 5.2 Requirements for facilities and equipment
SB/T 10991--2013
5.2.1 The beauty salon has complete equipment and facilities, which match the publicized service items. All instruments and equipment should meet the national health and product quality standards.
5.2.2 A computer management system that meets the business management needs of the beauty salon is available. 5.2.3 A special closed-circuit television monitoring system is installed in the public area to ensure the safety of consumers and employees. 5.2.4 Provide consumers with safe and reliable storage facilities for their personal belongings. 6 Service content, process and main link requirements 6.1 Service Content
Main Content: Facial Beauty Care, Body Sculpting, SPA and Makeup. 6.2 Reception Process
Main Process: Nursing Appointment→Serve Tea→Fill in Consultation Form (Customer File)→Problem (Demand) Consultation→Skin Test, Nursing Demand Diagnosis→Nursing Suggestion→Customer Confirmation→Operation Nursing→Effect and Feeling Understanding Registration·Home Care Suggestion→Service Settlement→Fill in Nursing File→Book Next Nursing Time→Customer Follow-up Service. 6.3 Service Links
6.3.1 Facial Beauty Care
Main Process: Changing Clothes, Makeup Removal, Cleaning Facial Skin, Spray Steaming, Exfoliation, Moisturizing, Facial Massage or Instrument Operation Beauty, Facial Mask, Beauty Skin Toner or Essence, Nutrition Cream. Isolation Sunscreen. 6.3.2 Body Sculpting
Main Process: Changing Clothes, Makeup, Bathing, Body Massage or Instrument Sculpting, Body Mask Care, Body Nutrition Cream. 6.3.3SPA
Main process: bathtub disinfection, water temperature measurement, adding auxiliary supplies (petals, bath salts, Chinese medicine, essential oils, etc.), changing clothes, removing makeup, bathing, soaking bath, body scrub, body massage, SPA equipment care, body mask care, body nourishing cream. 6.3.4 Makeup
Main process: clean skin, smooth skin, apply lotion, nourishing cream or lotion care, apply foundation, apply powder to set makeup, draw eyebrows, draw eyeliner, draw eye shadow, modify eyelashes, apply blush, draw lips, etc. SB/T 10991—2013
7 Requirements for service personnel
7.1 Basic requirements
7.1.1 Comply with national laws, regulations and relevant policy requirements, operate in accordance with the law, treat customers with integrity, trade fairly, fulfill commitments, and maintain the reputation of the enterprise and the legitimate rights and interests of consumers.
7.1.2 Be familiar with the national health requirements for the industry and strictly do a good job in various health work. 7.1. 3 Beauty service personnel are in good health, have regular health checks, and their personal hygiene meets professional service requirements. They must hold a health certificate before taking up their posts. 7.1.4 Understand the business management system, professional ethics and reception service etiquette of the enterprise. 7.1.5 The masks of service personnel of various types should be adapted to the business projects. Be familiar with the service items, service processes, quality standards, job qualifications and regulatory requirements of this position.
7.2 Appearance
7.2.1 Be dignified, well-mannered, energetic, well-mannered, and smiling. 7.2.2 Wear neat and uniform clothes, have a good work number, and have a beautiful hairstyle, and be natural and generous. 7.2.3 Pay attention to reception etiquette and etiquette. When welcoming and seeing off consumers from different countries, different nationalities, and different religious beliefs, the corresponding reception services should be provided according to their living habits.
7.3 Reception language
7,3.1 Use civilized language. According to the different service objects and service occasions, take the initiative to use language such as greeting, asking, addressing, apologizing, and saying goodbye.
7.3.2 Master the principles and skills of language communication, speak gently, and listen patiently to the questions raised by customers. 7.4 Professional knowledge and skills requirements
7. 4. 1 Management personnel
Understand the laws, regulations and provisions of the state and industry authorities on the hairdressing and beauty industry, and standardize operations. Master the relevant professional knowledge of enterprise management and business projects.
7.42 Beauty technicians
7.4.2.1 Have a national professional qualification certificate1, master the basic knowledge of skin structure, skin type, head bones, muscle structure, body meridians and acupoints, and various massage techniques.
7.4.2.2 Be able to judge various skin types and formulate a reasonable skin care plan based on the judgment results. 7.4.2.3 Be able to independently perform beauty care, cosmetic beauty, health beauty, body shaping beauty and other operations. 7.4.2.4 Master the basic makeup skills of daily makeup and professional makeup. 7.4.2.5 Master the ingredients, performance, characteristics and usage methods of various skin care products used by the company; be able to choose suitable skin care products according to different skin characteristics.
7.4.2.6 Be able to use equipment, supplies and utensils correctly, and master their maintenance, care, cleaning and disinfection methods. Be proficient in the dosage and operation methods of boiling disinfection, baking disinfection, ultraviolet disinfection, alcohol disinfection, etc. 8 Service Management Requirements
8.1 The service items should be objectively and truthfully introduced to consumers in advance, including the quality and price of the beauty and cosmetics used, and the operation can only be started after the consumers confirm their opinions. 4
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SB/T10991—2013
8.2 Establish a consumer file system and keep the consumer files intact. Protect the personal privacy of consumers, and the personal information registered by consumers should not be leaked.
8.3 Strictly abide by the relevant laws, regulations, standards and industry norms of the country, pay taxes according to law, carefully organize operations and management, and have sound rules and regulations and operating procedures, quality standards and service specifications for various types of work. 8.4 Professional ethics should be observed, consumers’ personal consumption wishes should be respected, and integrity and quality should be the first principle of service. 8.5 The sales and use of beauty salon stored-value cards should be regulated in accordance with relevant national regulations. 8.6 A consumer return visit system should be established to track beauty quality. If beauty quality problems occur, the beauty salon should bear corresponding responsibilities to the consumer.
SB/T109912013
GB/T 18670
SB/T 10270
Classification of cosmetics
References
Professional conditions and technical requirements for opening hairdressing and beauty industryHygiene standards for hairdressing and beauty places (Weijianfa [2007] No. 221)Interim Measures for the Administration of Hairdressing and Beauty Industry (Ministry of Commerce Order No. 19 of 2004)Guiding Opinions of the Ministry of Commerce on Promoting the Standardized Development of Hairdressing and Beauty Industry during the "Second Five-Year Plan" (Ministry of Commerce [2011] No. 419)iiKicaOiaikAca=
SB/T 10991-2013
Print date: August 15, 2013F009People's Republic of China Domestic Trade
Industry Standards Promotion
Beauty Salon Service Standards
SB/T 10991—2013
Published by China Standards Press
No. 2, West Hepingli Street, Chaoyang District, Beijing (100013) No. 16, Sanlihe North Street, Xicheng District, Beijing (100045) Website: www.spc.nct.cn
Editorial Office: 010)64275323 Distribution Center: (010)51780235 Reader Service Department: (010)63523946
Printed by China Standards Press, Naihuangdao Printing Factory, Distributed by Xinhua Bookstores in various places
Printed per sheet. 75 words: 14 Thousand words
Format 880×12301/16
First printing in August 2013
First edition in August 2013
Book number: 155066-2-25835 Delivery price 16.00 yuan If there is any printing error, the publishing center of our company will replace it. Copyright infringement will be investigated
Report phone number: (010) 685101071. The service items should be objectively and truthfully introduced to consumers in advance, including the quality and price of the beauty and cosmetic products used, and the operation can only be started after the consumers confirm their opinions. 4
-riKacaOaiKAca-
SB/T10991—2013
8.2 Establish a consumer file system and keep the consumer files intact. Protect the personal privacy of consumers, and the personal information registered by consumers should not be leaked.
8.3 Strictly abide by the relevant laws, regulations, standards and industry norms of the country, pay taxes according to law, carefully organize operations and management, and have sound rules and regulations and operating procedures, quality standards and service specifications for various types of work. 8.4 Professional ethics should be observed, the personal consumption wishes of consumers should be respected, and integrity and excellent quality should be the first criterion for service. 8.5 The sales and use of beauty salon stored-value cards should be standardized in accordance with relevant national regulations. 8.6 Establish a consumer return visit system to track the quality of beauty services. If beauty quality problems occur, the beauty salon should bear the corresponding responsibilities for consumers.
SB/T109912013
GB/T 18670
SB/T 10270
Classification of cosmetics
References
Professional conditions and technical requirements for opening hairdressing and beauty industryHygiene standards for hairdressing and beauty places (Weijianfa [2007] No. 221)Interim Measures for the Administration of Hairdressing and Beauty Industry (Ministry of Commerce Order No. 19 of 2004)Guiding Opinions of the Ministry of Commerce on Promoting the Standardized Development of Hairdressing and Beauty Industry during the "Second Five-Year Plan" (Ministry of Commerce [2011] No. 419)iiKicaOiaikAca=
SB/T 10991-2013
Print date: August 15, 2013F009Domestic Trade of the People's Republic of China
Industry Standards Promotion
Service Standards for Beauty Salons
SB/T 10991—2013
Published by China Standards Press
No. 2, West Hepingli Street, Chaoyang District, Beijing (100013) No. 16, Sanlihe North Street, Xicheng District, Beijing (100045) Website: www.spc.nct.cn
Editorial Office: 010)64275323 Distribution Center: (010)51780235 Reader Service Department: (010)63523946
Printed by China Standards Press, Naihuangdao Printing Factory, Distributed by Xinhua Bookstores in various places
Printed per sheet. 75 words: 14 Thousand words
Format 880×12301/16
First printing in August 2013
First edition in August 2013
Book number: 155066-2-25835 Delivery price 16.00 yuan If there is any printing error, the publishing center of our company will replace it. Copyright infringement will be investigated
Report phone number: (010) 685101071. The service items should be objectively and truthfully introduced to consumers in advance, including the quality and price of the beauty and cosmetic products used, and the operation can only be started after the consumers confirm their opinions. 4
-riKacaOaiKAca-
SB/T10991—2013
8.2 Establish a consumer file system and keep the consumer files intact. Protect the personal privacy of consumers, and the personal information registered by consumers should not be leaked.
8.3 Strictly abide by the relevant laws, regulations, standards and industry norms of the country, pay taxes according to law, carefully organize operations and management, and have sound rules and regulations and operating procedures, quality standards and service specifications for various types of work. 8.4 Professional ethics should be observed, the personal consumption wishes of consumers should be respected, and integrity and excellent quality should be the first criterion for service. 8.5 The sales and use of beauty salon stored-value cards should be standardized in accordance with relevant national regulations. 8.6 Establish a consumer return visit system to track the quality of beauty services. If beauty quality problems occur, the beauty salon should bear the corresponding responsibilities for consumers.
SB/T109912013
GB/T 18670
SB/T 10270
Classification of cosmetics
References
Professional conditions and technical requirements for opening hairdressing and beauty industryHygiene standards for hairdressing and beauty places (Weijianfa [2007] No. 221)Interim Measures for the Administration of Hairdressing and Beauty Industry (Ministry of Commerce Order No. 19 of 2004)Guiding Opinions of the Ministry of Commerce on Promoting the Standardized Development of Hairdressing and Beauty Industry during the "Second Five-Year Plan" (Ministry of Commerce [2011] No. 419)iiKicaOiaikAca=
SB/T 10991-2013
Print date: August 15, 2013F009People's Republic of China Domestic Trade
Industry Standards Promotion
Beauty Salon Service Standards
SB/T 10991—2013
Published by China Standards Press
No. 2, West Hepingli Street, Chaoyang District, Beijing (100013) No. 16, Sanlihe North Street, Xicheng District, Beijing (100045) Website: www.spc.nct.cn
Editorial Office: 010)64275323 Distribution Center: (010)51780235 Reader Service Department: (010)63523946
Printed by China Standards Press, Naihuangdao Printing Factory, Distributed by Xinhua Bookstores in various places
Printed per sheet. 75 words: 14 Thousand words
Format 880×12301/16
First printing in August 2013
First edition in August 2013
Book number: 155066-2-25835 Delivery price 16.00 yuan If there is any printing error, the publishing center of our company will replace it. Copyright infringement will be investigated
Report phone number: (010) 68510107
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