DB33/T 964-2015 Chain supermarket logistics and distribution specifications DB33/T964-2015 Standard compression package decompression password: www.bzxz.net
This standard specifies the terms and definitions, basic requirements, basic processes, distribution operations, delivery operations, information management assurance, service quality evaluation and other aspects of chain supermarket logistics and distribution. This standard applies to the relevant activities of chain supermarket logistics and distribution. This standard is
drafted according to the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Zhejiang Provincial Development and Technical Reform Commission.
The drafting units of this standard: Zhejiang Provincial Standardization Research Institute, Hangzhou Huashang Logistics Co., Ltd., Hangzhou Debang Freight Forwarding Co., Ltd., China Resources Vanguard Co., Ltd., Zhejiang Zuolinyoushe Business Service Co., Ltd., Zhejiang Commercial Vocational and Technical College.
The main drafters of this standard: Wang Huying, Liu Ruowei, Hua Yongjian, Liu Hao, Huang Xiaoming, Chen Yichen, Zheng Haiyan, Cao Chongfeng, Li Xiudi, Miao Xiaojun, Jiang Qi, Mao Liang, Lou Lirong, Pan Yang, Wu Yan.
The following documents are indispensable for the application of this document. For any dated referenced document, only the version with the date is applicable to this document. For any undated referenced document, the latest version (including all amendments) is applicable to this document.
GB/T 24359 Quality requirements for third-party logistics services
GB/T 28577 Classification and basic requirements for cold chain logistics
WB/T 1040 Specification for customer satisfaction evaluation of logistics enterprises

ICS13.120.10
DB33/T9642015
Specification of chain supermarket distribution
Specification of chain supermarket distribution2015-05-07Issued
Zhejiang Quality and Technical Supervision Bureau
2015-06-07Implemented
This standard was drafted according to the rules given in GB/T1.1-2009. This standard was proposed and managed by Zhejiang Development and Technical Reform CommissionDB33/T9642015
Drafting units of this standard: Zhejiang Standardization Research Institute, Hangzhou Huashang Logistics Co., Ltd., Hangzhou Debang Freight Forwarding Co., Ltd., China Resources Vanguard Co., Ltd., Zhejiang Zuolinyoushe Business Service Co., Ltd., Zhejiang Commercial Vocational and Technical College. The main drafters of this standard are: Wang Huying, Liu Ruowei, Hua Yongjian, Liu Hao, Huang Xiaoming, Chen Yichen, Zheng Haiyan, Cao Chongfeng, Li Xiu, Miao Xiaojun, Jiang Qi, Mao Liang, Lou Lirong, Pan Yang, Wu Yan. 1 Scope
Chain supermarket logistics distribution specificationWww.bzxZ.net
DB33/T9642015
This standard specifies the terms and definitions, basic requirements, basic processes, distribution operations, delivery operations, information management assurance, service quality evaluation and other aspects of chain supermarket logistics distribution. This standard applies to the relevant activities of chain supermarket logistics distribution. 2 Normative references
The following documents are indispensable for the application of this document. For all dated references, only the version with the date is applicable to this document. For all undated references, the latest version (including all amendments) is applicable to this document. GB/T24359 Third-party logistics service quality requirements GB/T28577 Classification and basic requirements for cold chain logistics WB/T1040 Logistics enterprise customer satisfaction evaluation specifications Terms and definitions
The terms and definitions established in GB/T18354 and the following terms and definitions apply to this document. 3.1
Chain supermarket distribution
According to the demand information of supermarket stores, the purchased materials are unloaded, classified, divided into buildings, assigned, reviewed, processed, delivered and information processed.
Distribution management system
The application management system that uses modern information technology and means to collect, process, store, transmit and exchange distribution business information usually includes order management, vehicle allocation plan, route optimization, cargo loading, cargo tracking and other management functions. 3.3
According to customer orders or distribution plans, the goods are selected from their storage buildings and sorted and concentrated in a certain way. 3.4
Gather scattered or small batches of items for transportation and distribution. 1
Order fulfillment rate
An indicator to measure the degree of out-of-stock and its impact, expressed as the ratio of the actual delivery quantity to the order demand quantity. Order on-time completion rate
The ratio of the number of customer orders completed on time during the assessment period to the total number of orders. Order processing accuracy rate
The ratio of the number of error-free orders processed during the assessment period to the total number of orders. Cargo damage rate
The ratio of the number of items lost during delivery during the assessment period to the number of items that should be delivered. 4 General provisions
4.1 A complete business process and operating specifications should be formulated to ensure close cooperation and coordinated operations in all links. DB33/T9642015
4.2 A distribution management system should be in place that is suitable for the scale of operation, and reasonable routes and vehicles should be selected and scientifically dispatched. 4.3 The operation of each link should comply with the requirements of business processes and operating specifications, and the quality of supermarket distribution services should comply with the requirements of GB/T24359. 5 Basic Process
The overall process of chain supermarket distribution operations is shown in Figure 1. Distribution
Order verification
Vehicle dispatch plan
Cargo list verification
Verification and release
In-transit transportation
Driver delivers goods according to optimized
Route
General flow chart of chain supermarket distribution operation
Store cargo list verification
Unloading acceptance
Cargo receipt/return
Return and handover
6 Distribution
6.1 Order verification
Before the operation starts, the relevant information on the building division list should be carefully checked, including: 1. Store code and name;
--Commodity code and name;
--Commodity quantity:
--Commodity cargo location number, etc.
6.2 Sorting
DB33/T9642015
6.2.1 After completing the sorting operation of a store, the whole-piece sorter should place the goods neatly on the corresponding collection position of the store, and then proceed to the sorting operation of the next store.
6.2.2 After completing the freezing operation of a store, the unpacking and freezing staff should place the logistics box, the whole-piece goods, and the unpacking list together in the corresponding location.
6.3 Verification
The staff should search and unpack and verify the items according to the information on the unpacking list. 6.4 Collection
After unpacking and verifying the items, the collection staff should pull the unpacking list and the goods to the collection position of the store and collect the whole-piece and unpacked goods.
7 Outbound
7.1 Dispatching vehicles
The shipping supervisor shall formulate a dispatching plan and a driving route according to the number of goods delivered by the store. 7.1.2 Transport vehicles shall be used exclusively for their intended purpose and shall not be shipped in the same vehicle with any dangerous goods. 7.1.3 The shipping supervisor shall check the condition of the carriage before loading and ensure that the transport carriage meets the following requirements: a)
The bottom plate shall be free of moisture, holes, bumps, sharp edges, and there shall be no garbage in the vehicle; the refrigeration unit shall operate normally, the compartment shall be clean, and all facilities shall be in good condition: before transporting frozen and refrigerated goods, the transport vehicle shall be pre-cooled. 7.1.4 The transport vehicle shall be equipped with a positioning system
7.2 Cargo order verification
7.2.1 The warehouse manager shall formulate and issue the outbound order based on the order information. 7.2.2 The distribution center manager shall complete the handover work with the loading personnel based on the outbound order information to ensure that the variety, model, and quantity of the goods are clearly stated in each order.
7.3 Loading
7.3.1 Loaders shall load in an orderly manner according to the distribution route arrangement. 7.3.2 When loading items, the principle of "big items should not be placed on small items, and heavy items should not be placed on light items" shall be followed. Liquid items shall not be placed upside down or tilted, and fragile and easily contaminated items shall be placed in categories.
DB33/T964-2015
7.3.3 When loading, it is advisable to use a handheld terminal (RF) to scan the label and check the number of items on the distribution pallet. For single items on a single pallet, they should be checked one by one, and any abnormalities should be reported in a timely manner.
7.3.4 After loading, the shipment quantity and the remainder shall be checked, and the type, model, quantity, and product quality status of the loaded goods shall be mutually verified with the transportation personnel. After confirmation, both parties shall sign on the delivery order and feedback the original voucher to the relevant personnel in a timely manner. 7.4 Sealing the vehicle
7.4.1 After the loading operation is completed, the relevant personnel shall check the number of pallets, lock the doors and seal the vehicle with seals after confirming that there are no abnormalities. 7.4.2 The sealing personnel shall record the seal number and complete the sealing after verification. 7.5 Verification and release
After the sealing is confirmed, the distribution management system will generate the corresponding waybill and hand it over to the driver. The driver will check the waybill and then start the vehicle for delivery. 8 In-transit transportation
8.1 During transportation, the driver shall drive safely according to traffic regulations. It is advisable to turn on the positioning system during transportation to facilitate real-time dispatch and monitoring. 8.2 During transportation, it is not allowed to bring people who are not related to work on board privately, and it is not allowed to carry items that are not related to business. 8.3 In case of unexpected situations during transportation, they should be handled in accordance with the emergency plan. 8.4 Frozen and refrigerated goods should comply with the requirements of GB/T28577 during transportation. 9 Delivery
9.1 Checking the store's cargo list
9.1.1 The driver shall arrive at the agreed time, park the truck at the store's designated receiving area as required, and provide the outbound packing list and supermarket store order.
9.1.2 The store checks the cargo information on the cargo list and arranges acceptance. 9.2 Unloading acceptance
9.2.1 When unloading, the outer boxes of the loaded goods should be checked. For obviously abnormal goods with damp outer boxes, odors or sounds, the outer boxes should be unpacked and checked in person.
9.2.2 When unloading, the goods should be handled with care. Frozen and refrigerated goods should be unloaded in accordance with the requirements of GB/T28577. 9.2.3 After unloading, valuable and fragile goods should be inspected first. 9.3 Receipt of goods
9.3.1 After the inspection is completed, the driver should promptly hand over the goods to the store's receiving staff and sign for confirmation. 9.3.2 The driver should count and inspect the returned goods, record the damage on the accompanying documents and ask the store to sign and confirm. 9.4 Return handover
After the driver has completed the handover, he shall return the relevant documents and returns and sign for confirmation. 10 Information management guarantee
A complete distribution information management system should be established and equipped with corresponding management personnel4
DB33/T9642015
10.2 The distribution information system should be targeted at the entire process of commodity distribution, sorting, transportation and delivery, and realize the informatization, visualization and intelligence of the logistics distribution operation process through transportation scheduling, intelligent loading, in-transit tracking, comprehensive management and other functions. 10.3 During the distribution process, relevant personnel should comprehensively record all kinds of information to achieve the traceability of distribution logistics operations. Handheld terminal devices should be used during outbound and delivery operations to ensure the effective connection of distribution center and store information. 10.4 Develop measures to ensure data security and information security emergency plans. 11 Evaluation and improvement
11.1 The evaluation of service quality should include order satisfaction rate, order completion rate on time, order processing accuracy rate, cargo damage rate and other aspects. 11.2 Order fulfillment rate is calculated according to formula (1): Order fulfillment rate = actual delivery quantity × 100% total order demand quantity
11.3 Order on-time completion rate is calculated according to formula (2): Order on-time completion rate - number of orders completed on time × 100%
Total number of orders
11.4 Order processing accuracy rate is calculated according to formula (3): Order processing accuracy rate = number of error-free orders processed × 100%.Total number of orders
11.5 Cargo damage rate is calculated according to formula (4): Cargo damage rate = —
Loss quantity
Total number to be delivered
11.6 A sound service information feedback channel should be established to collect customer satisfaction information regularly. Satisfaction should be evaluated in accordance with the requirements of WB/T1040.
11.7 The evaluation of the distribution service level should include service convenience, service timeliness, service flexibility, service transparency, service professionalism, service integrity and other aspects.
11.8 Make improvements based on the evaluation results.
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