GB/T 33747-2017 Agricultural social services Agricultural science and technology information service quality requirements GB/T33747-2017 |tt||Standard compression package decompression password: www.bzxz.net
This standard specifies the requirements for institutions (organizations) that provide agricultural science and technology information services, service requirements, and service quality evaluation and control requirements. This standard applies to the service quality management of institutions (organizations) that provide agricultural science and technology information services.

ICS03.080.01
National Standard of the People's Republic of China
GB/T33747—2017
Agricultural socialized service
Quality requirement for agricultural science and technology information service
Agricultural serviceQuality requirement for agricultural science and technology information service2017-05-12Issued
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of China
2017-12-01Implementation
GB/T33747—2017
Normative references
3 Terms and definitions
Requirements for service agencies (organizations)
Service requirements
Service quality evaluation and control
This standard was drafted in accordance with the rules given in GB/T1.1-2009. This standard is under the jurisdiction of China National Institute of Standardization. GB/T33747—2017
The drafting units of this standard are: Beijing Institute of Standardization, Institute of Agricultural Science and Technology Information of Beijing Academy of Agricultural and Forestry Sciences, and China Agricultural University. The main drafters of this standard are: Xie Xiangyan, Ma Xiaolei, Yan Tao, Luo Changshou, Sun Sufen, Yang Deyong, Wei Qingfeng, and Zhang Junfeng. 1 Scope
Agricultural social services
Quality requirements for agricultural science and technology information services
GB/T33747—2017
This standard specifies the requirements for institutions (organizations) that provide agricultural science and technology information services, service requirements, and service quality evaluation and control requirements. This standard applies to the service quality management of institutions (organizations) that provide agricultural science and technology information services. Normative referenceswwW.bzxz.Net
The following documents are indispensable for the application of this document. For all dated references, only the dated version applies to this document. For any undated referenced document, the latest version (including all amendments) shall apply to this document GB/T 19010
GB/T19012
GB/T19013
Guidelines for the Code of Conduct of Customer Satisfaction Organizations Quality Management
Guidelines for Complaints Handling by Customer Satisfaction Organizations
Quality Management
Guidelines for External Dispute Resolution of Customer Satisfaction Organizations Agricultural Socialization Service Agricultural Science and Technology Information Service Supply Specification GB/T33748
3 Terms and Definitions
The following terms and definitions apply to this document
agricultural science and technology information Agricultural science and technology information
All kinds of technical information and knowledge that are valuable to agricultural production and management and are generated by agricultural production practice and agricultural science and technology activities. 4 Requirements for service agencies (organizations)
4.1 Basic requirements
4.1.1 It should be a unit established in accordance with the law.
4.1.2 Should be able to provide agricultural science and technology information resources that meet the needs of service objects4.1.3 Have service sites or facilities, equipment and other hardware resources, as well as operating systems, application systems and other software resources. 4.1.4 Should provide service personnel, technical experts and other human resources, and the number of personnel should be reasonably allocated. 4.1.5 The location of the service site should give priority to the distance and coverage of the service objects. 4.1.6 Have a complete service quality management system4.2 Personnel requirements
4.2.1 Service personnel
Understand the agricultural production and management process, have certain computer and network knowledge and operation skills, dress neatly, and use civilized and polite language. After job training and pass the assessment.
GB/T33747—2017
4.2.1.4 Respond to service object requests in a timely manner, guide service objects to conduct information inquiries, and answer service object questions and consultations5 Timely convey service object consultation questions to technical experts to help service objects effectively obtain expert guidance and services. 4.2.1.5
4.2.1.6 Carefully record the consultation questions of the service recipients, archive them, and protect the privacy of the service recipients. 4.2.2 Technical experts
Should have rich agricultural production practical experience, theoretical knowledge and good communication skills. 4.2.2.1
4.2.2.2 The deployment of technical experts should take into account the agricultural production and management needs such as industry, region, season, and farming time, and experts familiar with the local leading industries should be given priority.
Service facility and equipment requirements
4.3.1On-site service facilities
The functional division is reasonable, the service signs are clear, and the guidance is orderly. 4.3.1.1
2Set up a visitor reception workbench and provide reception and guidance services4.3.1.2
3Equipped with necessary publicity facilities, such as publicity material racks, electronic display screens, etc., to meet the needs of service publicity. 4.3.1.3
4.3.1.4 On-site service items are placed in an orderly manner, and the environment is clean and hygienic. 4.3.2 Information service equipment
should operate normally and reliably and meet network security requirements. 4.3.2.1
2 The performance should be able to reach the response level of general information service systems, and the response time should meet the needs of service recipients. 4.3.2.2
The output of information content should be able to meet the service recipients' requirements for the display clarity of pictures, audio and video. 5 Service requirements
5.1 Basic requirements
5.1.1 The design of service functions should fully consider the needs and habits of service recipients and provide service recipients with a good experience. 5.1.2 The service process should be optimized and concise so that users can obtain services more quickly. 5.1.3 The service language can take into account the needs of different service recipients, and foreign language or dialect services can be provided when necessary. 5.1.4 Institutions (organizations) providing agricultural science and technology information services should regularly conduct agricultural science and technology information service surveys to understand the needs of service recipients and service effects.
Information content and release requirements
5.2.1 The content of agricultural science and technology information should mainly serve agricultural production and management activities and should comply with the provisions of relevant national laws and regulations. 5.2.2 The content of agricultural science and technology information should be updated and improved in a timely manner, covering the consultation issues of service recipients in depth and breadth, and easy to guide their agricultural production and management activities.
5.2.3 The information content should be expressed in a standardized manner.
5.2.4 The release of agricultural science and technology information should be reviewed according to procedures to ensure its correctness, reliability, completeness and timeliness. 5.3 Service method requirements
5.3.1 The service method of agricultural science and technology information should be consistent with the actual situation of the service recipients and the conditions of infrastructure and equipment, and be convenient for service recipients to use.
5.3.2 The service method of agricultural science and technology information should be diversified when conditions permit, so that service recipients can use existing equipment to obtain services.
5.3.3 The agricultural science and technology information service mode can be effectively promoted through various channels to facilitate the service recipients to know 5.4
Service process requirements
GB/T33747—2017
5.4.1 Institutions (organizations) providing agricultural science and technology information services should respond to the needs of service recipients in a timely and accurate manner, and advertisements unrelated to agriculture should not be inserted in agricultural science and technology information.
5.4.2 In response to seasonal and agricultural hot issues, corresponding agricultural science and technology information services should be organized in a timely manner. 5.4.3 For major agricultural epidemics and epidemics, they can quickly reflect and timely transmit emergency technical information 5.4.4 The service provision process should comply with GB/T33748, and the service should be meticulous, thoughtful and personalized. 5.4.5 The text, audio and video materials formed in the agricultural science and technology information service process should be archived and preserved, and can be traced back for query. Service quality evaluation and control
6.1 Customer satisfaction surveys can be conducted through online surveys, filling out questionnaires, etc. 6.2 The service effect should be tracked and evaluated regularly to improve the service quality. 6.3 If the service recipient has a dispute with the institution (organization) providing agricultural science and technology information services due to the service quality, the institution (organization) providing agricultural science and technology information services may handle user complaints and resolve the dispute in accordance with the relevant requirements of GB/T19010, GB/T19012, and GB/T19013. GB/T33747-2017
National Standard of the People's Republic of China
Agricultural Socialization Service
Quality Requirements for Agricultural Science and Technology Information Services
GB/T33747—2017
Published and Distributed by China Standards Press
No. 2, Hepingli West Street, Chaoyang District, Beijing (100029) No. 16, Sanlihe North Street, Xicheng District, Beijing (100045) Website: spc.org.cn
Service hotline: 400-168-0010
First edition in May 2017
Book number: 1550661-56600
Copyright reserved
Infringements will be investigated
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