This standard specifies the knowledge and skills that retail cashiers should have. This standard is applicable to the appraisal and vocational training of cashiers' skills in retail stores. SB/T 10512.5-2008 Skill requirements for grassroots positions in the retail industry Cashiers SB/T10512.5-2008 Standard download decompression password: www.bzxz.net
This standard specifies the knowledge and skills that retail cashiers should have. This standard is applicable to the appraisal and vocational training of cashiers' skills in retail stores. ||
tt|| Appendix A of this standard is a normative appendix, and Appendix B is an informative appendix.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
The main drafting units of this standard are: Shenzhen Retail Industry Association, Tianhong Department Store Co., Ltd., and Renrenle Chain Commercial Group Co., Ltd. The
main drafters of this standard are: Yu Jian, Shen Qing, Shang Xiaohong, Su Liming, etc.

Preface III
Introduction IV
1 Scope 1
2 Terms and definitions 1
3 Basic requirements 1
4 Skills and corresponding business knowledge requirements 1
5 Quantification of cashiers’ proficient operation skills requirements 5
6 Training, assessment and issuance of certificates 5
Appendix A (Normative Appendix) Quantification table of cashiers’ proficient operation skills requirements 6
Appendix B (Informative Appendix) Training, assessment and issuance of certificates 7

ICS03.100.01
Registration No.: 25507—2009
People's Republic of China Domestic Trade Industry Standard SB/T10512.5—2008
Technical compelence reguirement for basic posts in retail industry-Cashier2008-12-29 Issued by
Ministry of Commerce of the People's Republic of China
2009-08-01 Implementation
1 Scope
2 Terms and definitions
3 Basic requirements
Skills and corresponding business knowledge requirements
5 Requirements for skilled operation skills of cashiers
6 Training, assessment and certification effectiveness
Appendix A (Normative Appendix) Requirements for skilled operation skills of cashiers Appendix I (Informative Appendix) Training, assessment and certification SB/T 10512.5--2008
Appendix A of this standard is a normative appendix, and Appendix B is an informative appendix. This standard is proposed and developed by the Ministry of Commerce of the People's Republic of China. $B/T10512.5—2008
1 Main drafting units of this standard: Shenzhen Retail Industry Association, Rainbow Department Store Co., Ltd., Renrenle Chain Commercial Group Co., Ltd.
Main drafters of the standard: Yu Jian, Shen Qing, Shang Xiaohong, Su Liming, etc.
SB/T10512.5—2008
With the rapid expansion of retail chain enterprises, the shortage of personnel in the retail industry has become an important factor restricting the rapid development of enterprises. However, due to the high turnover of grassroots employees in retail enterprises for a long time, enterprises lack standardized training and assessment mechanisms for grassroots employees, resulting in uneven skills of grassroots employees, which increases the cost of recruitment, evaluation and assessment work. In order to meet the needs of industry development, the standard of "non-standard" ... This standard is based on the rapid development of my country's modern retail industry and the high level of operation of some national chain and other retail enterprises. Through the collection, classification, organization and refinement of the skills and business knowledge that retail store cashiers should master, the job function characteristics of cashiers in major formats such as department stores and supermarkets, and the appropriate reference to the requirements of some foreign retail stores for grassroots employees, it summarizes the advanced practices of many enterprises and the various laws and regulations of the country on the retail industry. It proposes the job skills and business knowledge that retail store cashiers should master, and makes specific and operational suggestions on the training and assessment of personnel in this position in the appendix, laying a good foundation for retail enterprises to cultivate talents in a step-by-step manner to support their strategic expansion. 1 Scope
Retail Grassroots Job Skills Requirements
This standard specifies the knowledge and skills that retail store cashiers should possess. This standard applies to the appraisal and vocational training of cashier skills in retail stores. 2 Terms and Definitions
The following terms and definitions apply to this standard. 2.1
Cashiers
Cashiers
SB/T 10512.5—2008
People who collect cash (including cash, checks, various corporate payment cards, etc.) from customers in retail stores. This occupation has three levels, namely, junior, intermediate and professional. 2.2
Skill requirementsLegal competence requirementThe technical and operational capabilities that employees at the grassroots positions in retail stores should have: 2.3
Standard learning unitStandard learning unitOne full hour of learning is one standard learning unit.
3 Basic requirements
Primary, intermediate and senior cashiers should have a high school education or above. 4 Skills and corresponding business knowledge requirements
4.1 Junior cashiers
Should meet the requirements of Table 1.
Junior cashier skills and corresponding business knowledge requirements table 1
Work consultation
Skill requirements
a) Be able to open and log in to the cash register as required; b) Be able to pause and resume the cash register operation as required! ) Can exit and close the cash register as required: d) Can operate the cash register related function keys as required: e) Can change, correct, return orders, cancel orders, hang orders, lock chains and other operations as required;
) Can perform automatic switching operations as required when not online; g) Can install cash register printing paper, school affairs
100 points
Total 10 points
Corresponding business knowledge
Master:
Knowledge of cash register operation;
Safety knowledge of cash register login;
Knowledge of cash register software use:
Common functions of cash register
Familiar with:
Knowledge of the hardware structure and main auxiliary equipment of the cash register.
SB/T10512.5—2008
Job content
Bill screening
Cash identification
Invoice issuance
Cash custody
Quarterly bill exchange
Cash collection
Table 1 (continued)
Skill requirements
a) Able to quickly use various scanning devices attached to the cash register to scan the product barcode or manually input the product code to determine the amount of cash to be collected; b) Able to quickly use various scanning devices attached to the cash register to scan the product barcode or manually input the product code to determine the amount of cash to be collected; ) Can count and receive the cash delivered by customers accurately and quickly, and can use an adder or calculator to calculate quickly and accurately. Quickly calculate the net money:
r) Can receive the checks delivered as required; d) Can use the cash terminal to settle the payment as required) Can print the list in time at the end of the transaction: Can use the demagnetization equipment to demagnetize the goods g) Can quickly respond to the cashier operation during the promotion period: h) Can record and process the goods to be delivered as required. a) Can identify the authenticity of cash;
h) Can identify the authenticity or validity of checks; ) Can identify the authenticity of various financial payment cards and whether the card is valid. ) Can properly keep invoices;
b) Can give customers correct and invoices
|) Can collect and keep the reserve funds according to the procedures b) Can properly keep cash and related bills: Can use the security alarm equipment correctly.
It can match the denomination according to the cash register situation and exchange the money in time. Able to accurately count and classify cash, turn in cash according to procedures,
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100 points
Total 20 points
Total 10 points
Total 10 points
Corresponding business knowledge:
Cash types and characteristics;
Check classification and usage knowledge:
Cash, bank cards, checks,
Membership cards and other payment tools
Settlement methods:
Bill filling specifications;
Printer, scanner, decryption board,
POS terminal settlement and other hardware usage knowledge:
Bar code recognition!
Delivery settlement procedures.
Master:
People's anti-counterfeiting knowledge and skills:
Check counterfeiting knowledge and skills;
Financial payment card fraud knowledge and
skills;
Common sense of real-time identification equipment.
Mourning:
Common sense and regulations for invoice management.
Common sense of cash and related bills management in this industry;
Financial regulations for cashiers to receive reserve funds:
Common sense of using security alarm equipment,
Hand shake:
Cash counter negative exchange money raising skills.
The order of handing over the cash amount;
The relevant provisions of the laws and regulations on economic crimes.
Job content
Receiving customers
Product packaging
4.2 Intermediate cashier
Table 1 (continued)
Skill requirements
1) Able to use proper language and smile to provide service; h> Able to conduct simple English conversation during the transaction process,) Can warmly and politely give correct guidance to customers' inquiries
d) Correctly enter membership card information in order and answer customers' questions clearly.
1) Can pack goods as required;
b) Can check the packaging of goods;
|) Can distinguish the price tags of goods and deal with goods that do not match the price tags according to the prescribed procedures
d》 Can properly resolve problems and disputes caused by improper product packaging.
On the basis of complying with Table 1, it should comply with the provisions of Table 2. Assessment
100 points
Total 21 points
Table 2 Skills and corresponding business knowledge requirements for intermediate cashiers Examination section
Work content
Cash register
Customer service
Handling customers
Skill requirements
ε) Be able to operate the cash register skillfully;
b) Be able to perform simple troubleshooting of the cash register: c) Be able to quickly identify the authenticity of cash:
Shan) Be able to settle tickets skillfully. ) Able to skillfully answer customer questions:
b) Able to skillfully guide customers to the product area: Able to quickly package products according to customer requirements, 2) Able to promptly handle errors at the steel receiving position; h) Able to properly handle related issues and disputes at the work site: c) Able to answer customer inquiries enthusiastically and politely, or guide customers to the appropriate department to solve the problem,
100 points
25 points
Total 15 points
Total 30 points
SB/T 10512.5—2008
Relevant business knowledge
Customer service etiquette;
Common English for this position 1
Customer communication skills:
Membership card usage procedures,
Shopping guide knowledge;
Mall layout (major category).
Hot delivery:
Market management regulations.
Identification of commodity classification and placement;
Commodity packaging knowledge:
How to deal with discrepancies in commodity prices, etc.
Understand.
Commodity-related knowledge:
Corresponding business knowledge
Learn:
Common sense for handling cash register list failures.
Understand:
Common sense for commercial information networks.
Learn:
Mall subcategories and branded goods layout.
How to deal with errors at the cashier position
Procedures and contingency knowledge;
Customer complaint handling skills.
Product quality and consumer rights protection and other laws and regulations
SB/T 10512.5--2008
Work content
Emergency
On-the-job training
4.3 Senior cashier
Table 2 (line)
Skill requirements
a) Able to identify possible safety hazards and eliminate or resist them in time. Able to properly handle simple investigation and development items in this position; b) Able to transfer and handle according to procedures:
c) Able to quickly protect the safety of equipment and cash in the event of an emergency
d) Able to correctly guide customers to evacuate when it is necessary to evacuate customers. Able to demonstrate to new employees and guide new employees to work as required. On the basis of meeting the requirements of Table 1 and Table 2, the assessment is based on meeting the requirements of 3.
10 points
2 points in total
1 point in total
Table 3 Skills and corresponding business knowledge requirements for senior cashiers Job inspection
Modification
Fund security
Account matching
Cashier information
Employee
Skill requirements
Be able to skillfully handle cash registers. Be able to find hidden dangers in fund security during the process of custody, handover and issuance according to fund security requirements.
Be able to check multiple sets of cashier information. Analyze the reasons for the wrong accounts and correct them.
2 Able to analyze the frequency and quantity of purchased goods through cash register information:
b) Able to identify and feedback the purchase and habits of target customers, a) Able to participate in the abbreviation teaching plan and organize and implement the teaching activities of the department: b) Able to provide work guidance to other employees. HTTKANIKAca
Total 10 points
Total 10 points
Total 15 points
Total 20 points
Relevant business knowledge
Shopping mall fire safety knowledge;
Risk prevention knowledge during promotion and advertising peak periods.
Contingency skills for emergencies;
Emergency handling procedures and
reasons.Www.bzxZ.net
Learn and
Bring training knowledge.
Related knowledge
Master:
Common sense of diagnosis and handling of cash register and medical equipment faults.
Fund security regulations.
Be familiar with:
Accounting
knowledge related to this position;
cash register information statistics knowledge;
loss prevention knowledge.
Be familiar with:
Customer purchase statistics & analysis
skills.
Understand:
Commodity category knowledge,
Customer purchase psychology analysis.
Cashier actual operation case writing method,
on-the-job training procedures.
Job Content
Cashier Position
Table 3 (Continued)
Skill Requirements
a) Able to organize pre-shift meetings for cashier positions;
b) Able to organize business analysis meetings;
|) Able to promptly identify problems of others and help them to correct them;
|) Able to write daily management notes for this position;
|e) Able to scientifically arrange the shifts for cashiers.
5 Quantitative Requirements for Proficient Operation Skills of Cashiers
5. Cashiers should participate in the skill speed test in Table A.1: 5.2 The quantitative table for proficient operation skills of cashiers is shown in Appendix A. 6 Training, Assessment and Certificate Issuance
6.1 Cashiers shall meet the requirements of Chapter 4 of the 3rd Order 6. 2 See Appendix B for training, assessment and certificate issuance. Special building
Total 35 points
SB/T 10512.5---2008
Related knowledge
Master:
Management regulations of this position and negative three
Management skills,
Shopping mall cashier management hall,
Familiar with:
Labor contract, such as women's rights protection
and other relevant provisions of laws and regulations,
SB/T 10512.5—2008
Appendix A
(Normative Appendix)
Quantitative table of cashier's skilled operation skills requirements. Quantitative table of cashier's skilled operation skills requirements See Table A.1. Table A, 1. Quantitative table of cashier's proficient photography skills requirements. Skill name
Chain disk input speed
Money counting speed
POS operation: distinguish true from false, sign in, consumption, whole sale, reprint, screening process
Issue major commodity invoices
Monthly cash difference sales rate requirement
=10 standard barcodes/min!
:15-standard barcode/n:in
2100 sheets/40s
150s/time
601 sheets
3 orders/month
100 sheets/30s
120#/time
53 s/sheet
3?草/month
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220 standard barcodes/min
100 generations/20 s
90 5/time
40 s/1 sheet
1 order/month
B.1 Theoretical training and on-the-job internship
B. 1. 1 Theoretical training
---No less than 21 hours of study for the primary level. Intermediate level: no less than 24 standard study hours. Advanced level: no less than 24 standard study hours. I3. 1. 2 On-the-job internship Appendix B (informative appendix) Training, assessment and issuance of certificates SB/T10512.5—2008
Employees who want to be promoted to junior, intermediate and senior cashiers should be trained by a senior cashier one-on-one. The training time for junior employees should be no less than 10 shifts. After the training is completed, the trainee will evaluate whether the employee who wants to be promoted is able to work independently or temporarily unable to work independently; for those who cannot work independently, the department head will give suggestions on whether they should continue to be trained, whether they are not suitable for the current position or not suitable for the current position.
B.2 Training teachers
3.2.1 Theoretical training
3.2.1.1 Those who have a bachelor's degree or above in human resources and have worked in cashier or related management positions for more than two years can serve as cashier theoretical training teachers.
3.2.2 Skill Operation Training
.2.2.1 Those who have been engaged in cashier work for more than one year and passed the intermediate cashier assessment, or managers with more than 10 years of working experience in technical positions, or those who have been engaged in relevant professional teaching for more than 10 years, can be appointed as junior cashier skill operation training teachers. .2.2.2 Those who have been engaged in cashier work for more than two years and passed the commercial cashier assessment, or managers with more than two years of working experience in this position, or those who have been engaged in relevant professional teaching for more than two years, can be appointed as junior cashier skill operation training teachers. .2.2.3 Those who have been engaged in cashier work for more than three years and passed the senior cashier assessment, or managers with more than three years of working experience in this position, or those who have been engaged in relevant professional teaching for more than three years, can be appointed as senior cashier skill operation training teachers. 5.3 Assessment
B.3.1 Written test
The assessment of junior, intermediate and senior cashiers shall include the contents of the corresponding business knowledge in Table 1, Table 2 and Table 3 respectively. The written test is based on a percentage system, and those who score 60 points or above are qualified. The assessment time is 90 minutesB. 3. 2 Practical operation assessment
The assessment of junior, intermediate and senior cashiers shall include the contents of the skill requirements in Table 1, Table 2 and Table 3 respectively. The written test is based on a percentage system, and those who score 60 points or above are qualified. The assessment time is not less than 60 minutesB.4 Cashier certificate
B.4.1 After passing the assessment, employees can apply for a junior cashier certificate and work with the certificate. B.4.2 Junior cashiers who have worked for at least one year and have fully mastered and flexibly applied the knowledge and skills of junior cashiers, have outstanding performance, and have passed the training and assessment according to the requirements of intermediate cashiers in this standard can apply for the intermediate cashier certificate and work with the certificate. 7
SB/T 10512.5—2008
B.4.3 Intermediate cashiers who have worked for at least one year and have fully mastered and flexibly applied the knowledge and skills of junior and intermediate cashiers, have outstanding performance, have certain customer management skills and good communication and adaptability, and have passed the training and assessment according to the requirements of senior cashiers in this standard can apply for the senior cashier certificate and work with the certificate. TKAONi KAca
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