This standard specifies the basic content and basic requirements of maintenance services in the after-sales service of industrial products. This standard applies to the preparation of maintenance documents in the after-sales service of industrial enterprises and service enterprises and the maintenance activities of after-sales service centers. GB/T 16784.2-1998 After-sales service of industrial products Part 2: Maintenance GB/T16784.2-1998 Standard download decompression password: www.bzxz.net
This standard specifies the basic content and basic requirements of maintenance services in the after-sales service of industrial products. This standard applies to the preparation of maintenance documents in the after-sales service of industrial enterprises and service enterprises and the maintenance activities of after-sales service centers.

GB/T T6784.2—1998
This standard is formulated based on the experience of after-sales service of industrial products in my country and the experience of foreign countries in the development of my country's market economy. GB/T 6784.2—1998
This standard is formulated based on the experience of after-sales service of industrial products in China and the experience of foreign countries in the development of China's market economy. GB/T 6784.2—1998
GB/T 6784.2—1998
This standard is formulated based on the experience of after-sales service of industrial products in China and the experience of foreign countries in the development of China's market economy. GB ...
This standard mainly refers to: Wang Xing, Ding Dongjiang, Feng Zhengyao, Li Xiaoqu, Mi Fuquan, Zhang Baohua, Liu Wenluo 1 Scope
National Standard of the People's Republic of China
After-sale service of industrial products
Part 2: Maintenance
After-sale service of industrial productsPart 2.Maintain
GB/T 16784.21998
The standard specifies the basic content and technical requirements of maintenance services in the after-sale service of industrial products. This standard is applicable to the preparation of maintenance documents in the after-sale service of industrial enterprises and service enterprises and the maintenance methods in the after-sale service. 2 Referenced standards
The clauses contained in the following sub-clauses constitute the clauses of this standard through reference in this standard. The version indicated in the appendix is ​​effective at the time of publication of this standard. All relevant standards are subject to revision. Parties using this standard should investigate the possibility of using the latest standard (GB/T296.11997 General principles for instructions for use of consumer products GR/T 6583-1964 Quality Management and Quality Assurance Technical Guide (ICLT1S0) 8402:1994) (GB/T99.1198 General principles for instructions for use of industrial products G/11436-1993 General principles for product certification documents GB/1678.1-1997 After-sales service of industrial products: Part 1: General principles 3 Definitions
This standard adopts the following definitions:
3.1 After-sales service
The activity between the supplier and the customer after the output is completed is the result of a smooth production process. 3.2 Service provision strvire delivery The new actions required by the supplier to provide the service (1.6 in G6583_991) 4 Basic requirements for maintenance
4. 1.7 Maintenance service The basic technical requirements for maintenance service shall comply with GB/F 16784. 11997 Chapter 4.1.? The maintenance service involves the product or user manual of GB296.1 and GB159969.1, and the product design shall comply with the provisions of GB/T14186.
4.2 The maintenance service requirements of the business name
4.2.1 When the product is sold by the business operator, the business operator shall provide the customer with the purchase certificate or service form in accordance with the relevant laws and regulations of my country or the business practices as the basis for the customer's request for maintenance. 4.2.2 The product quality provided by the business operator to the customer shall be consistent with its product standards and the product standards indicated on its packaging. It shall be consistent with the product quality indicated in the product manual, product instructions or other marketing materials, and shall serve as the basis for the maintenance or warranty period. State Technical Supervision Bureau 1998-03 ~25 approved 1998-10-01 implementation
GB/T16784.2—1998
4.2.3 The quality of after-sales service provided to customers by the manufacturer shall be consistent with its after-sales service standards or other after-sales service regulations, which shall serve as the basis for relevant maintenance activities in after-sales service. 4.3 Basic requirements for maintenance wwW.bzxz.Net
4.3.1 The manufacturer shall provide the customer with the corresponding maintenance certificate, warranty certificate and its instructions, user inspection card (see Appendix B and Appendix (Appendix), name, address, government code, contact number of the maintenance department, etc.) along with the product. 4.3.2 The manufacturer shall provide the responsible maintenance department with the maintenance certificate, warranty certificate and its instructions, user inspection card (see Appendix B and Appendix (Appendix)), maintenance department name, address, government code, contact number, etc. The seller and repairer shall provide technical data, including product manuals, repair parts and spare parts for special repairs.
4.3.3 The manufacturer shall be responsible for the technical training of the repair unit to ensure the quality of difficult repairs. 4.3.4 Strictly stipulate that the repair unit shall complete the repair work within the time limit or door-to-door service period after receiving the customer's repair request and supervise it.
4.4 The repair requirements of the above standards
4.4.1 The manufacturer shall provide valid invoices and repair vouchers in time: 4.4.2 Ask the customer to provide the name, address, mailing code and contact number of the repair unit. 4.4.3 Inspect and inspect the box, debug or install and debug according to the needs of the customer. 4.5 Basic requirements for repairs
4.5.1 Repairs shall be carried out in accordance with the provisions of the repair instructions, and the product quality problems shall be explained and a repair record sheet shall be filled in. The repair record sheet is shown in Figure A.
4.5.2 The repairers and other spare parts used by the repairer in the repair shall comply with the requirements of the corresponding product standards. 4.5.3 The repairer shall also record the name, number and price of the components and parts used in the repair. See Appendix A. 4.5.4 When accepting the product to be repaired, the repairer shall indicate the replacement period on the receipt. 4.5.5 For products that cannot be used normally after two repairs within the warranty period, the seller shall replace the product of the same type for the consumer free of charge based on the repair record and certificate provided by the repairer, and shall provide a return when the customer requests a return. 4.5.6 The repairer shall fill in the relevant product quality forms and feedback information from the distributor or manufacturer according to the requirements of the distributor or manufacturer. 4.5.7 The warranty plan does not include the necessary time for repair. When the maintenance is delayed, the warranty period will be extended. 5 Repair Service Procedures 5.1 When a personal product fails or has quality problems during use and needs repair, it should be repaired at the repair service unit designated by the distributor or the selected repair service unit. You can contact them by telephone or text message and register with the repair service unit. Door-to-door service time for dealers 5.2 Non-large If a component fails or has quality problems during use, it needs repair at the designated or selected maintenance department. 5.3: To ensure the completeness of product repairs and customer satisfaction, a maintenance record sheet (see Appendix A) should be filled out and signed by the repair personnel and the customer. 5. Repair of non-component components: Complete the repair sheet carefully, noting the contents of the repair, the name, quantity and price of the repaired parts (see Appendix A). 5.5 Appendix: General examples, which can be used to increase or decrease product connections according to maintenance needs. Combined decomposition, adjustment sequence or design: GB/T 16784.2—1998
Appendix A
(Standard Appendix)
Maintenance Record Sheet
The format of the commonly used maintenance record sheet is as follows A1
Maintenance Record Sheet
Purchase details:
Date of receipt
Name of the state
Commodity name
Goods business name
Goods-sale
This repair
Maintenance fee item
No item name
No item price
No item quantity
Material calculation
Repair fee
Taiwan juice (Yuan)
Delivery belt|| tt||Regulation number
Medical goods store
Maintenance department
Contact number:
Charging method
Detailed address
Contact number
This call
Completion period
Inspection fee
Fee/material fee/payment
It factory period
"Warranty certificate special car
Repair damage signature
Quality check signature
Stamp checker
Original signature
B1 The commonly used warranty test format is as follows: Town customer name
Copy paper telephone
Postal code
Invoice posting place
GB/T 16784.2—1998
(Prompt thanks)
Warranty certificate
Warranty certificate
Warranty certificate
Delivery date
Installation unit
: Purchase invoice
Delivery price
(Prompt schedule;
Warranty certificate description
C1-General warranty description includes the following content, which can be combined with the warranty certificate and printed on the desired place for easy use . Warranty certificate description
! "Home brand warranty period certificate absorption
2 warranty period quality evaluation invoice is the total
3 effort difference set reverse certificate table purchase attack English, with counter continuous belly out of the request all rat real quality problem fault infection repair for free warranty 5 neck card free warranty range is
3 Cheng Wei Nuo Bao miserable, when according to the case approved drop when death if not receive treatment phenomenon, please refer to the local (product rough) unit sales center (small office contact its telephone, address is 7, and lemon about this The neighboring service center contact point is D1
GR/:16784.2-1998
Appendix D
(Reminder)
User file card
-The commonly used user file formats are as follows: Monthly user file card
Monthly registration card
(This is used to establish user files, and the computer can provide regular return visits to provide services) Product model
Invoice number
Month Family name
Contact phone
Address
Postal code
Unit address
Sales unit name
Sales service quality: good, no, poor
Installation service attitude: satisfied, dissatisfied
Installation service quality: good, no, poor
Type: Tried, not tested
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