Some standard content:
ICS 03.080.30
Registration number: 27071—2010
Domestic trade industry standard of the People's Republic of China SB/T10540-2009
Technical requirement of grading of the foot massage enterprise2009-12-25Promulgated
Ministry of Commerce of the People's Republic of China
Implementation on 2010-07-01
Normative reference documents
Terms and definitions
Grading
Conditions for grading enterprises
Appendix A (informative appendix)
Detailed rules for grading and evaluation of foot massage enterprisesArchitecture 321---Standard Query and Download Network
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Appendix A of this standard is an informative appendix.
This standard is proposed by the China General Chamber of Commerce. This standard is under the jurisdiction of the Ministry of Commerce of the People's Republic of China. Foreword
SB/T10540-2009
The responsible drafting units of this standard are: Department of Commercial Reform and Development of the Ministry of Commerce, Bathing Professional Committee of the China General Chamber of Commerce, Chongqing Fuqiao Health Care Service Co., Ltd., Luqin Foot Art Center, Wuhan Hehe Datang Foot Bathing Co., Ltd., Beijing Qianzilian Enterprise Management Consulting Service Co., Ltd.
The main drafters of this standard are: Tang Chenglin, Hong Zheng, Zhang Jian, Lu Qin, Peng Kequan, Hu Jianping, Guo Jiarong, Hu Zhirong, Liu Nanzheng, Gao Hong, Luo Jizhen, Qu Chao.
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Technical requirements for grading foot bath health care enterprises SB/T10540—2009
This standard specifies the terms and definitions of the technical requirements for grading foot bath health care enterprises, the basic conditions for star rating, the specific conditions of enterprises at each level, the management principles of grading, the basis and evaluation methods of grading. This standard applies to foot bath health care enterprises that are officially in operation. 2 Normative references
The clauses in the following documents become the clauses of this standard through reference in this standard. For all dated references, all subsequent amendments (excluding errata) or revisions are not applicable to this standard. However, parties to an agreement based on this standard are encouraged to study whether the latest versions of these documents can be used. For any undated referenced documents, the latest version shall apply to this standard GB/T10001.1 Public information graphic symbols for signs Part 1: General symbols (GB/T10001.1-2006, ISO7001:1990, NEQ)
GB/T17093 Hygienic standard for total bacteria count in indoor air GB18580 Limit of formaldehyde emission in artificial boards and their products for indoor decoration and furnishing materials GB18584 Limit of harmful substances in wooden furniture
GB/T18883 Indoor air quality standard
SB/T10441 Technical specification for foot bath health care operation 3 Terms and definitions
The following terms and definitions apply to this standard. 3.1
Foot massage
Based on the traditional Chinese health care theory of Yin and Yang and the theory of neurohumoral regulation, combined with modern bioholography and foot reflexology theory, after soaking the feet in hot water or Chinese medicine, professional foot masseurs will use a certain strength and regular techniques to massage the human body, mainly below the knee joint, supplemented by other related parts, forming an overall adjustment model that is compatible with "health care and psychological physiology, society and nature". 3.2
foottrimming
Foot trimming
Based on the traditional Chinese pedicure technique, combined with modern skin care theory, a professional pedicurist uses special tools and other methods to repair and sort out foot discomfort. Foot trimming includes pedicure, foot scraping, and foot pinching. 3.3
Foot massage enterprise
Foot massage enterprise
An enterprise that provides clean and hygienic business premises and uses professional technology, methods and professional supplies to provide consumers with foot massage and foot repair services.
Star rating system
The number of stars indicates the level of foot massage enterprises and the service facilities and equipment and service level they have. 4. Classification
Foot massage enterprises are classified into five levels, namely, one-star, two-star, three-star, four-star and five-star. The lowest is one-star and the highest is five-star. The higher the star rating, the higher the grade and service level. The star rating is marked by a silver five-pointed star. One silver star represents one star, two silver stars represent two stars, three silver stars represent three stars, four silver stars represent four stars, and five silver stars represent five stars. 5 Conditions for enterprise classification
5.1 Basic conditions
5.1.1 The business service venues, service facilities, hygiene, safety, management, personnel, etc. should meet the requirements of SB/T10441. 5.1.2 All employees of enterprises applying for star rating should have uniform work clothes. The main business of foot bath health care enterprises applying for star rating should include: foot health care services and foot repair services. 5.1.3
Star-rated enterprises need to participate in the annual industry statistical report work of the Ministry of Commerce. 5.2 One-star
5.2.1 The area of foot bath health care venues should be no less than 200m2, with no less than 20 seats, and standardized store signs and advertisements. 5.2.23
The enterprise has been opened and actually operated for more than 6 months. 5.2.3 Foot bath health care area
5.2.3.1 Equipment and facilities
1) There are matching foot care products, equipment and facilities. The business service facilities, including wooden barrels, porcelain basins, foot baths, health massage sofas, foot protection towels, foot pads, disinfection facilities for massage, massage tools, pedicure utensils, tea sets, towels, slippers, and foot bath health care liquids are complete and should be clean, hygienic and effective. The sofas, coffee tables and footrests in the service area are firm and safe. 2)
5.2.3.2 Purchase services should be provided
Basic tea and water services are provided.
2) Service terms, price lists and customer instructions are available. 5.2.4 Public Areas
5.2.4.1 Equipment Conditions
There are public toilets for guests.
There are standardized public self signs.
Services to be provided
Public toilets are equipped with sanitary products.
There are public rest areas (hallways) to provide basic services such as tea and water. 2)
There are service personnel to carry out daily reception services. Employee Requirements
Of all staff members, no less than 10% must have obtained high school or technical secondary school education or above and hold professional and technical qualification certificates.
Among the management personnel, no less than 20% must have obtained high school or technical secondary school education or above. 2)
Foot pedicure technicians must hold a junior or higher "Foot pedicure professional qualification certificate". 3)
Service quality requirements
Service personnel in each position strictly follow the service operation procedures formulated by the enterprise and provide standardized services. 5.2.6.1
2 The staff of each post should have training experience and proficient post skills. 5.2.6.2
5.2.6.3 Have a basic emergency plan for emergencies. 5.3 Two-star
5.3.1 The area of the foot bath health care site should be no less than 400m2, with no less than 30 seats and standardized shop signs and advertisements. 5.3.2 The enterprise has been opened and actually operated for more than 9 months. 5.3.3 Lobby
5.3.3.1 Equipment and facilities conditions
There is a lobby with a certain decorative style for guests to wait and rest, which is independent of the foot bath health care area, and the area is not less than 30m2. 5.3.3.2 Services to be provided
SB/T10540—2009
1) There is a duty manager responsible for the reception work of the lobby, and complaints and compliments must be properly handled and recorded in writing. 2) Provide a price list for various service items. 5.3.4 Foot bath health care area
5.3.4.1 Equipment and facilities conditions
1) There are supporting foot bath health products, equipment and facilities. The business service facilities, including wooden barrels, porcelain basins, foot bath utensils, health massage sofas, foot towels, foot pads, disinfection facilities for massage and foot care, massage tools, pedicure utensils, tea sets, hair, slippers, foot bath health liquid, etc. are complete and should meet the hygiene and quality standards; the sofas, tea tables and footrests in the service area are firm and safe.
All supporting supplies, equipment and facilities should have a certain style and characteristics. 2)
3) Equipped with TV equipment.
5.3.4.2 Services to be provided
1) Provide basic services such as tea and water.
Have service guides, price lists and customer instructions. 5.3.5 Public areas
Equipment and facilities conditions
1) There are public toilets for guests to use. 2)
There are standardized public signs.
Services to be provided
Sanitary products are provided in public toilets.
There are dedicated personnel responsible for cleaning and sanitation in corridors, stairways, hallways and toilets for guests. 2)
There are service personnel engaged in daily reception services. Job skills requirements for employees
At least 20% of all staff have obtained high school and technical secondary school education or above and hold professional technical qualification certificates. At least 40% of management personnel have obtained high school and technical secondary school education or above. 2)
At least 10% of foot bath health care technicians have accumulated more than 1 year of relevant work experience. 4)
At least 20% of foot bath health care technicians have intermediate technical qualification certificates. Pedicure technicians must hold a junior or higher "Pedicure Professional Qualification Certificate". Service quality requirements
Service personnel in various positions strictly follow the service operation procedures formulated by the enterprise and provide standardized services. 5.3.7.1
Staff members of each post should have training experience and proficient post skills. 5.3.7.2
Have basic emergency response plan.
5.4 Three-star
5.4.1 The area of foot bath and health care facilities should be no less than 600m2, with no less than 40 seats and standardized shop signs. 5.4.2
The enterprise has been opened and actually operated for more than 12 months. 5.4.3 Lobby
5.4.3.1 Equipment and facilities
1) There should be a spacious and beautifully decorated reception lobby independent of the foot bath and health care area for guests to wait and rest, with an area of no less than 50m2.
2) There should be parking conditions suitable for reception capacity. 2 Services to be provided
1) There should be a computer management system suitable for the level. 3
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There is an advisory office with service functions such as reservation, reception and negotiation. 2)
During business hours, there is a lobby duty manager responsible for the reception work in the front hall. Complaints and praises must be properly handled and written records must be kept. 3)
Provide price lists for various service items.
Provide bank card and credit card swiping checkout services. 5)
Provide service item publicity materials, price lists for various service products, and have more than two newspapers and magazines, among which at least one health care 6)
Special issue.
Provide storage service for valuables.
5.4.4 Foot bath health care area
5.4.4.1 Equipment and facilities conditions
1) There are matching foot bath health care products, equipment and facilities. The business service facilities, including wooden barrels, porcelain basins, foot bathing utensils, health massage sofas, foot towels, foot pads, disinfection facilities for massage and foot care, massage tools, pedicure utensils, tea sets, towels, slippers, foot bath health care liquids, etc., should be complete and meet the hygiene and quality standards; the sofas, coffee tables, and footrests in the service places should be firm and safe.
In addition to having a certain style and characteristics, the entire supporting supplies, equipment, and facilities should also be practical, beautiful, and generous. 2)
Equipped with television equipment.
5.4.4.2 Services to be provided
Basic services such as tea, water, and fruit should be provided. 1)
Service guides, price lists, and customer instructions are available. Service items should also include non-drug traditional health care items such as cupping or scraping, and other innovative items. 3)
5.4.5 Public Areas
Equipment and Facilities
There are public toilets for guests on each floor. The corridors, stairways and hallways for guests are spacious. 2)
There are standardized public signs.
Services to be provided
Sanitary products are provided in public toilets.
There are special people responsible for cleaning and sanitation in the corridors, stairways, hallways and toilets for guests. 2)
There are service personnel engaged in daily reception services. 5.4.6 Job Skill Requirements for Employees
No less than 40% of all staff members have obtained high school or technical secondary school education or above and hold professional and technical qualification certificates.
No less than 40% of the management personnel have obtained high school or technical secondary school education or above. 2)
Among the foot bath health care technicians, no less than 40% have been engaged in relevant work for more than 1 year, or no less than 10% have been engaged in relevant work for more than 2 years.
Among the foot bath health care technicians, no less than 30% have intermediate technical qualification certificates; no less than 10% have senior technical qualification certificates.
Foot care technicians must hold a junior or above "pedicure professional qualification certificate", and one of them holds an intermediate "pedicure professional qualification certificate". 5)
Service quality requirements
There are complete documented procedures, complete quality records, and preventive and improvement measures for related problems in the service. 5.4.7.12
Service personnel in each position strictly follow the management system and service operation procedures formulated by the enterprise to provide standardized services. 5.4.7.3Staff in each position should have training experience and proficient job skills. 5.4.7.4 There are professionally trained management and technical personnel, and more than 40% of the middle and senior management personnel must obtain qualification certificates recognized by the national industry association.
5.4.7.5 Personnel with intermediate professional qualifications serve as technical supervisors or department managers. 5.4.7.6 There are professional operation technical specifications for massage, and they are strictly implemented. 5.4.7.7 There is a sound emergency plan for emergencies. 5.5 Four-star
SB/T10540—2009
5.5.1 The area of the foot bath health care site should be no less than 800m2, with no less than 50 seats, and standardized store signs and advertisements. 5.5.2 The enterprise has been opened and actually operated for more than 18 months. 5.5.3 Lobby
5.5.3.1 Equipment and Facilities
There should be a spacious and beautifully decorated reception lobby for guests to wait and rest, which is independent of the foot bath and health care area. The area should not be less than 80m2.
There should be parking conditions that are suitable for reception capacity. 5.5.3.2
Services to be provided
There should be a computer management system that is suitable for the level. 1)
There should be an information desk with Chinese and English signs, which has service functions such as reservation, reception and negotiation. During business hours, there should be a duty manager to be responsible for the reception work in the lobby. Complaints and praises should be properly handled and recorded in writing. Provide price lists for various service items.
Provide service item promotional materials in Chinese and English, price lists for various service products, and have more than three newspapers and magazines, of which at least two health special issues.
There should be staff who can provide reception services in foreign languages. 6)
Provide bank card and loan card payment services. 8)
Provide valuables storage services.
5.5.4 Foot bath health care area
5.5.4.1 Equipment and facilities conditions
There are supporting foot bath health care products, equipment and facilities. The business service facilities, including wooden barrels, porcelain basins, foot baths III, health massage sofas, foot towels, foot pads, disinfection facilities for massage and foot repair, massage tools, pedicure utensils, tea sets, towels, slippers, foot bath health care liquids, etc., are complete and should meet the hygiene and quality standards; the sofas, coffee tables and footrests in the service area are firm and safe.
In addition to being practical, beautiful and generous, the entire supporting supplies, equipment and facilities can reflect the characteristics of corporate culture and corporate brands. 3)
Equipped with TV equipment, including massage areas.
2 Services to be provided
Provide basic services such as tea, water, and fruit. Have service guides, price lists, and customer instructions. Carry out various service contents specified in the national occupational standards for reflexologists. Service items should also include non-drug traditional health care items such as cupping and scraping, as well as other innovative items. There should be a special place for diagnosis, treatment and consultation of sub-health and foot discomfort, and to establish customer health records. Public area
Equipment and facilities
There is a public toilet for guests on each floor. The corridors, stairways and hallways for guests are wide. There are separate guest passages and employee and purchase passages. 4) There are standardized public signs.
5.5.5.2 Services to be provided
Sanitary products are provided in public toilets.
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There are special people responsible for cleaning and sanitation in the corridors, stairways, hallways and toilets for guests. 2)
There are service personnel engaged in daily reception services. 5.5.6 Job Skill Requirements for Employees
Of all staff, no less than 50% have obtained high school or technical secondary school education or above and hold professional technical qualification certificates.
Of the management personnel, no less than 60% have obtained high school or technical secondary school education or above. 2)
Of the foot bath health care technicians, no less than 60% have accumulated more than 1 year of relevant work experience, or no less than 20% have accumulated more than 2 years of relevant work experience.
Of the foot bath health care technicians, no less than 40% have intermediate technical qualification certificates; no less than 20% have senior technical qualification certificates.
Foot care technicians must hold a junior or higher "Foot Care Professional Qualification Certificate", of which 2 hold an intermediate "Foot Care Professional Qualification Certificate". 5)
Technicians of other health care projects should obtain corresponding professional qualification certificates. 6)
Service quality requirements
5.5.7.1There are complete documented procedures and quality records, and there are preventive and improvement measures for related problems in the service. 5.5.7.2 Service personnel in various positions strictly follow the management system and service operation process formulated by the enterprise to provide standardized services. 5.5.7.3 Staff in various positions should have training experience and proficient job skills. 5.5.7.4 There are professionally trained managers and technicians, and more than 60% of middle and senior managers must obtain qualification certificates recognized by the national industry association.
5.5.7.5 Personnel with senior professional qualifications serve as technical supervisors or department managers. 5.5.7.6 There are professional operating technical specifications for massage, and they are strictly implemented. 5.5.7.7 The enterprise should have a special technical research and development department, and its organizational structure, job responsibilities, management regulations and other documents should be available and implemented. 5.5.7.8 The enterprise has a good reputation for professional technology and no major health and safety injury accidents. 5.5.7.9 Have a complete emergency plan for emergencies. 5.6 Five-star
5.6.1 The area of the foot bath and health care site should be no less than 1000m2, with no less than 60 seats and standardized shop signs and advertisements. 5.6.2 The enterprise has been opened and actually operated for more than 24 months. 5.6.3 Lobby
Equipment and facilities conditions
1) There is a spacious and beautifully decorated reception lobby independent of the foot bath and health care area for guests to wait and rest, with an area of no less than 100m.
There are parking conditions suitable for reception capacity. 2)
Services to be provided
There is a computer management system suitable for the level. 1)
There is an information desk with Chinese and English signs, which has service functions such as reservation, reception and negotiation. 2)
During business hours, there is a lobby manager on duty to be responsible for the reception work at the front desk. Complaints and compliments must be properly handled and written records must be kept. 3)
Provide price lists for various service items.
Provide service item promotional materials in Chinese and English, price lists for various service products, Chinese and English signs at the main service desk and each section, and 5)
Reception staff provide reception, inquiry and checkout services throughout the process. There are more than four newspapers and magazines, of which at least two health special issues.
There are staff who can provide reception services in foreign languages. 7)
Provide bank card and credit card checkout services. Provide valuables storage services.
5.6.4 Foot bath health care area
5.6.4.1 Equipment and facilities conditions
SB/T10540—2009
1) There are matching foot bath health care products, equipment and facilities. The business service facilities, including wooden barrels, porcelain basins, foot baths, health massage sofas, foot towels, foot pads, disinfection facilities for massage and foot repair, massage tools, pedicure utensils, tea sets, towels, slippers, foot bath health care liquids, etc., are complete and should meet the hygiene and quality standards; the sofas, coffee tables, and footrests in the service area are firm and safe.
The entire supporting supplies, equipment, and facilities are not only practical, beautiful, and generous, but also reflect the characteristics of corporate culture and corporate brand. 3)
The TV equipment is dedicated to guests in the massage area. Services to be provided
Provide tea, water, fruits and cakes, snacks, simple meals and other services. 2)
Have service guides, price lists, and customer instructions. Carry out various service contents specified in the national occupational standards for reflexologists. 3)
Have more than 5 distinctive and technical foot bath health care services. The service items should also include non-drug traditional health care items such as cupping and scraping. 5)
There should be a special place for diagnosis, physical therapy and consultation of sub-health and foot discomfort, and establish customer health records. 5.6.5 Public Area
Equipment and Facilities Conditions
There are public toilets for guests on each floor. 2)
The corridors, stairways and hallways for guests are wide and spacious. 3)
There are separate guest passages and employee and purchase passages. There are standardized public signs.
Wireless Internet access or broadband Internet access service can be provided. Services to be provided
Sanitary products are provided in public toilets.
There are special people responsible for cleaning and sanitation in the corridors, stairways, hallways and toilets for guests. 3)
There are service personnel engaged in daily reception services. 5.6.6 Job Skill Requirements for Employees
1)
Of all employees, no less than 60% must have obtained a high school or technical secondary school degree or above, and no less than 90% must hold a professional technical qualification certificate.
Of the management personnel, no less than 80% must have obtained a high school or technical secondary school degree or above.
Of the foot bath health care technicians, no less than 80% must have accumulated more than 1 year of relevant work experience, or no less than 30% must have accumulated more than 2 years of relevant work experience.
Of the foot bath health care technicians, no less than 60% must have an intermediate technical qualification certificate; no less than 30% must have a senior technical qualification certificate.
Foot care technicians must hold a junior or higher "pedicure professional qualification certificate", of which 2 must hold a senior "pedicure professional qualification certificate". 5)
The qualifications of reflexology practitioners must comply with the relevant provisions of the national occupational standards, and they must obtain a reflexology professional qualification certificate of level 3 or above.
5.6.7 Service quality requirements
5.6.7.1 There are complete documented procedures, job descriptions, complete quality records, and preventive and improvement measures for related problems in the service.
Service personnel in each position strictly follow the management system and service operation procedures formulated by the enterprise to provide standardized services. 5.6.7.34
Staff in each position should have training experience and proficient job skills5.6.7.4
There are professionally trained management and technical personnel, and more than 80% of the middle and senior management personnel must obtain qualification certificates recognized by the national industry association7
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5.6.7.5 Personnel with senior professional qualifications shall serve as technical supervisors or department managers. 5.6.7.6 There shall be professional operation technical specifications for massage, which shall be strictly followed. The operation specifications shall be enterprise service technical operation specifications registered and approved by quality supervision departments and other institutions. 5.6.7.7 The enterprise shall have its own \enterprise technical service standard provision specifications registered and filed with relevant national technical standard supervision departments. There shall be corresponding departments within the enterprise to supervise the implementation of "enterprise service standard provision specifications" and "enterprise technical operation service standard provision specifications".
5.6.7.8 The enterprise shall have a special technical research and development department, and its organizational structure, work responsibilities, management regulations and other documents shall be available and implemented. 5.6.7. 9 The number of times professional and technical personnel attend relevant academic conferences at home and abroad shall be no less than 12 people/times per year. The number of professional papers and articles published in relevant national official publications shall be no less than 6 per year. 5.6.7.10
The professional and technical reputation of the enterprise is good, and there are no major health and safety injury accidents. 5.6.7.117
The enterprise has a registered trademark and has a high reputation. 5.6.7.12
The enterprise or its main managers have won national awards. The enterprise actively participates in social welfare activities and has a strong social influence in the local area.
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