Some standard content:
CB/T17372--1998
This standard is formulated with reference to the practice of international service enterprise classification and evaluation, and combined with my country's actual experience. The purpose of formulating and implementing this national standard is to determine the concept of service enterprise classification and establish the grade image of enterprises in the market. This will be conducive to strengthening the level of industry management, promoting the improvement of enterprise service quality, and helping consumers to choose service enterprises of appropriate grades as purchase and cooperation objects, which is of great significance to meeting the needs of social development and people's lives. The evaluation of service enterprises of all types and levels should be carried out in accordance with the classification principles stipulated in this standard and the corresponding standards or regulations formulated by various industries.
Appendix A of this standard is a reminder.
This standard is proposed and managed by China Institute of Standardization and Information Classification and Coding. The responsible drafting unit of this standard: China Institute of Standardization and Information Classification and Coding, and the drafters are Ding Dongting, Feng Zhenghu, Xia Zheng, and Mao Jie. 1 Scope
National Standard of the People's Republic of China
Classification of grade of service trades
Classification of grade of service tradesGeneral rules
This standard specifies the principles and system for classifying service trades. This standard applies to the classification of grades of various service trades. 2 Referenced standards
GB/T 17372—1998
Articles contained in the following standards: Articles of this standard are constituted by reference in this standard. When this standard is published, the versions shown are valid. All standards will be revised. The parties using this standard should explore the possibility of using the latest versions of the following standards. GB/T6583-1994 Quality Management and Quality Assurance Terminology (1dtIS0) 8402:1994) GB/15624.1-1995 Service Standardization Work Guide Part 1: General GH/119004.2-1994 Quality Management and Quality System Elements Part 2: Service Guide (1dtIS09001-2:1993) 3 Definitions
This standard adopts the following definitions.
3.1 Service service
The results of the supplier's contact with the customer and the internal activities of the supplier in order to meet the needs of customer efficiency, (GB/T6583-19941.5
3.2 Service enterprise grade of Servetrades is the classification or ranking of service enterprises with the same basic service objects, standards and functions, but different facilities, service items and service quality requirements.
4 Principles and system for the classification of service enterprise grades 4.1 General principles
The grades of service enterprises can be classified according to the needs of management and social development, and can also be classified according to international or domestic practices. 4.2 Classification principles
4-2.1 The classification system for classifying service enterprises should be selected according to the characteristics of the industry, practices and the needs of unified management. 4.2.2 The same type of enterprises in the same industry should adopt a classification system 4. 2.3 The grading method for the same system should be determined according to the characteristics of the enterprise and the needs of the country and industry. 4.3 Classification system and examples
4.3.1 Classification by star rating
When classifying service enterprises by star rating, they can be divided into first-star, second-level, one-star, four-star, and five-star. The higher the star rating, the higher the enterprise level, and five-star is the highest level. For example, my country's foreign-related tourist hotels implement GB/T14308, the classification of star ratings for foreign-related tourist hotels, and the national
assessment\ classification by level
4.3.2 Classification in numerical order
CB/T 17372—1998
4-3.2.1 When the service industry is classified in numerical order, it can be divided into special grade, first grade, second grade, third grade, etc. The smaller the value, the higher the grade, and the special grade is the highest. For example, in my country, restaurants and hotels that mainly receive domestic guests implement the provisions of GB/T13391 Restaurant (Restaurant) and Hotel (Hotel) Classification and Fixed Payment Regulations\, and the numbers are used to classify the grades. 4.3.2.2 When the service industry is classified in numerical order, some maintenance industries can also be divided into first, second, third, etc. The smaller the value, the higher the grade. The higher the level, the higher the level.
4.3.3 Classification by the order of heavenly stems
When classifying service enterprises by the order of heavenly stems, they can be divided into special grade, grade A, grade B, etc. Special grade is the highest: the lower the level. 4.3.4 Classification by the order of alphabetical order
When classifying service enterprises by the order of Latin letters, they can be divided into grade A, grade B, grade C, grade D, etc. Grade A is the highest, the lower the level.
4.3.5 Classification by other orders
When necessary, they can be classified by administrative level. For example, municipal hospitals and district hospitals. 4. 3.6 Classification by combination
When there are many evaluation factors or to highlight an important factor on the basis of the overall evaluation, a combination of classifications can be used, such as: grade I-class I, grade I-class II or grade I-class A, etc. 5 Basis for classification of service enterprise grades
The grades of service enterprises should be divided according to the conditions and levels that each service enterprise should have. Its main factors include material factors, technical factors, management factors, service factors, safety factors, environmental protection factors, etc. 5.2 Basis for classification
The specific conditions that service enterprises should achieve at different levels shall be determined by the state or administrative authorities in accordance with the principle of direct division of labor or external management, and according to the characteristics of service enterprises.
5.3 Standard (specification) document system
All service enterprises of different levels shall formulate corresponding service standards (specifications), service provision standards (specifications), quality control standards (specifications) according to corresponding conditions, and form a document system: the document system shall comply with the regulations of CB/T 15624.1 and GB/T 19001.2. GB/T173721998Www.bzxZ.net
Appendix A
(suggestive appendix)
Examples of services that can be adopted in this standard
Reception services: restaurants, hotels, travel gifts, entertainment venues, radio, television, resorts. Transportation and telecommunications: airports, airlines, highways, railways, shipping, telecommunications, post offices, data communications, etc. Health services: medical clinics, hospitals, ambulance teams, medical laboratories, doctors, optical shops. Maintenance: electrical appliances, machinery, vehicles, thermal systems, air conditioning, buildings, computers. Utilities: cleaning work, garbage disposal, water supply, site maintenance, electricity, gas and energy supply, fire protection, public security, public services, trade: wholesale, retail. Buyers, marketing, packaging. Finance: banking, insurance, real estate services, accounting. Occupations: architectural design, surveying, law firms and inspections, security, project management, quality management, consulting, training and education. Administration: personnel, computer processing, office services. Technology: consulting, photography, testing rates.
Procurement: contract signing, inventory management and distribution, science: exploration, development. Research and strategic support. Note: Manufacturing units provide internal services in their marketing, delivery systems and after-sales activities.
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