This standard specifies the basic quality requirements and evaluation indicators of warehousing services. This standard applies to professional warehousing and logistics enterprises. The internal warehousing services of production and sales enterprises can refer to it. GB/T 21071-2007 Warehousing Service Quality Requirements GB/T21071-2007 Standard Download Decompression Password: www.bzxz.net
This standard specifies the basic quality requirements and evaluation indicators of warehousing services. This standard applies to professional warehousing and logistics enterprises. The internal warehousing services of production and sales enterprises can refer to it.
This standard is proposed and managed by the National Logistics Standardization Technical Committee.
Drafting units of this standard: Secretariat of China Warehousing Association, Shanghai Commercial Storage and Transportation Co., Ltd., Nanchang Commercial Storage and Transportation Co., Ltd., Guangdong Huada Logistics Corporation, Beijing Commercial Storage and Transportation Co., Ltd., Tianjin Total Logistics Co., Ltd., Storage and Transportation Working Committee of China Foreign Trade Economic Enterprises Association.
The main drafters of this standard are Chen Xianglong, Sun Jie, Xu Wencai, Li Qun, Guan Shaoying, Sun Eryou, Ma Wentao, Zhang Shuwen.
This standard is published for the first time.
The clauses in the following documents become the clauses of this standard through reference in this standard. For all dated referenced documents, all subsequent amendments (excluding errata) or revisions are not applicable to this standard. However, the parties who reach an agreement based on this standard are encouraged to study whether the latest versions of these documents can be used. For all undated referenced documents, the latest versions are applicable to this standard.
GB2894 Safety Signs
GB13495 Fire Safety Signs
GB16179 Guidelines for the Use of Safety Signs
GB/T18354 Foreword to Logistics Terminology
I
1 Scope 1
2 Normative References 1
3 Terms and Definitions 1
4 Basic Quality Requirements for Warehousing Services 1
5 Evaluation Indicators for Warehousing Services 2

ICS 03. 120. 10
National Standard of the People's Republic of China
GB/T 210712007
Requirements for warehousing service quality
Requircmcnt for warehousing service quality2007-09-15 Issued
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of China
Implementation on 2008-03-01
GB/T 21071-2007
Normative referenced documents
Terms and definitions....
Basic quality requirements for warehousing services
Evaluation indicators for warehousing services
This standard is proposed and managed by the National Technical Committee for Logistics Standardization. GB/T 21071--2007
The drafting units of this standard are: Secretariat of China Association of Warehousing and Storage, Shanghai Commercial Storage and Transportation Co., Ltd., Nanchang Commercial Storage and Transportation Co., Ltd., Guangdong Huada Logistics Co., Ltd., Beijing Commercial Storage and Transportation Co., Ltd., Tianjin Total Logistics Co., Ltd., Storage and Transportation Working Committee of China Association of Foreign Trade and Economic Enterprises.
The main drafters of this standard are: Chen Xianglong, Sun Ran, Xu Wencai, Li Qun, Guan Shaoying, Sun Eryou, Ma Wentao, Zhang Shuwen. This standard is published for the first time.
1 Scope
Quality requirements for warehousing services
This standard specifies the basic quality requirements and evaluation indicators of warehousing services. GB/T 21071---2007
This standard is applicable to professional warehousing, and logistics enterprises can refer to it for warehousing services in the sales and marketing industries. 2 Normative references
The clauses in the following documents shall become the clauses of this standard through the reference of the draft standard. For any referenced documents of a certain period, all subsequent revisions (excluding the revised version) shall not be applicable to this standard. However, the parties who have reached an agreement on the standard are encouraged to study whether the latest versions of these documents can be used. The latest version of the referenced documents of a certain period shall be applicable to this standard. GB2894 Safety mark
GB 13495
GB 16179
Safety mark
Safety use
GB/T 18354
Flow term
3 Terms and definitions
GB/T18 determines and
Storage location
Used to store items with numbers
Inventory count
Specifications and quantities of stored items
4 Basic quality requirements for warehouse service
4.1 Basic principles
4.1.1 In the process of warehouse business activities, the service principle of customer-centeredness is followed. 4.1.2 Have a sound quality management system
4.1.3 Have a sound continuous collection system
4.2 Information and document review
For the entry and exit information or documents provided by the customer, review their readability, validity, accuracy and completeness of the content, and execute after confirming all errors.
4.3 Preparation and operation
4.3.1 According to the customer's entry and exit forecast or documents, make arrangements for the entry or exit of items in advance, including the area, cargo location, operation plan, loading and unloading (handling) information and operating personnel.
4.3.2 After the delivery or pickup vehicle and personnel arrive, check and record the vehicle's operation, and start the entry and exit of items into the warehouse. 4.4 Loading, unloading and stacking
4.4.1 Loading, unloading and handling operations must comply with the requirements of the storage and transportation graphic signs on the packaging of the items, especially the requirements of the graphic signs so as not to damage the outer packaging of the items and the use The value is
4.4.2 The stacking of goods shall be managed by zoning and classification, in accordance with the requirements of the warehouse management information system 1
G Road/T21071-2007
4.4.3 The stacking shall meet the requirements of the physical and chemical properties of the goods; the stacking shall be neat and beautiful, 4.4.4 Keep records of the wet, deteriorated, damaged and abnormally packaged goods or bury them according to the agreement with the customer and store them separately, 4.5 Handover responsibility
Inspect the goods entering and leaving the warehouse according to the prescribed procedures, and the handover records shall be valid, 4.6 Documents, data filling, and storage
4.6.1 The documents shall be filled in in a standardized, complete, accurate and clear manner 4.6.2 The collected data shall be complete and accurate,
4. 6.3 The documents shall be collected and bound on time and well kept during the storage period. 4.7 Management of goods in warehouse
4.7.1 Regularly inspect and maintain the goods in warehouse according to the characteristics of the goods, and establish an effective early warning mechanism to ensure safety 4.7.2 Regular inventory: ensure that the accounts, cards and goods are consistent: 4.8 Document and information transmission
4.8.1 According to customer requirements, timely, accurately and completely provide customers with data on goods entering, leaving and in warehouse, and timely, complete and comprehensive document feedback.
4.8.2 Provide customers with relevant information on various unexpected events in a timely and accurate manner: 4.8.3 Ensure the confidentiality and security of the relevant information and materials such as the departure, storage and documents, system passwords of customers' goods. 4.9 Measurement
Measurement is accurate, and the measurement units, errors and tools and equipment management shall comply with the provisions of the "Measurement Law of the People's Republic of China". 4.10 Workplace and markings
4.10.1 The road surface in the warehouse area is flat and free of water accumulation, weeds and debris. 4.10.2 The work place is clean and full.
4.10.3 The warehouse, storeroom and cargo space markings are standardized, clear, accurate and easy to identify, and meet the requirements of G132891, G1316179 and GB13495. 5 Evaluation indicators of storage services
5.1 Purpose
To measure and assess the work quality of storage operations. 5.2 Evaluation indicators
5.2.1 Outbound error rate
The outbound error rate should be 0.1%.
The outbound error rate is the ratio of the cumulative number of error items shipped during the assessment period to the total number of items shipped. Calculated according to formula (1): Cumulative number of error items × 100%
Outbound error rate -
5.2.2 Liability damage rate
Liability damage rate should be ≤ 0.05%.
Total number of items shipped
Liability damage rate refers to the ratio of the number of items lost, damaged, or missing due to poor operation during the assessment period to the total number of items in stock during the period. Calculated according to formula (2): Liability damage rate ...
5.2.3 Account-to-goods consistency rate
Account-to-goods consistency rate should be 99.5%.
Number of damaged items during the period
Total number of inventory items during the period
The rate of consistency between account and goods refers to the ratio of the number of items in stock that are consistent with the account and the total number of items in stock after inventory counting, calculated according to formula (3): Number of items that are consistent with the account and the goods
Whole × 100%
Rate of consistency between account and goods =
Total number of items in stock
Note: The same product and specification (batch) is: pieces. 2
5.2.4 Order completion rate on time
The order completion rate on time should be 95%.
GB/T 21071-—2007
The order completion rate on time refers to the ratio of the number of customer orders completed on time during the assessment period to the total number of orders, calculated according to formula (4): Order completion rate on time minus the number of orders completed on time × 100% total number of orders
5, 2. 5 Document and information transmission accuracy rate
The document and information transmission accuracy rate includes 99.5%-(4)
The document and information transmission accuracy rate refers to the ratio of the number of accurate documents and information transmitted to customers during the assessment period to the total number of documents and data transmitted. Calculated according to formula (5):
Accuracy rate of document and information transmission
5.2.6 On-time rate of data and information transmission
On-time rate of data and information transmission = 9% Accurate transmission times × 100%
Number of transmission satisfaction
On-time rate of data and information transmission refers to the ratio of the number of data and information transmitted to customers on time during the assessment period to the total number of transmissions. Calculated according to formula (6):
2×100%
Number of transmission satisfaction
On-time rate of data and information transmission =wwW.bzxz.Net
Total number of transmissions
5.2.7 Effective complaint rate
The effective complaint rate should be ≤0.8%.
Effective complaint rate refers to the ratio of the number of orders involved in effective customer complaints to the total number of orders during the assessment period. Calculated according to formula (7): Effective complaint rate = number of orders involved in effective complaints × 100% total number of orders
Note: Effective complaints refer to customer complaints caused by the warehousing service provider, which are verified to be the fault of the warehousing service provider. (6)
GB/T 21071-2007
People's Republic of China
Household Standards
Quality Requirements for Warehousing Services
GB/T 21071---2007
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