Guidelines for standardization of organizations in service sector—Part 3:Drafting of standards
Some standard content:
ICS 01.040.03
National Standard of the People's Republic of China
GB/T24421.3—2009
Guidelines for standardization of organizations in service sector-Part 3:Drafting of standardsPublished on 2009-09-30
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of ChinaStandardization Administration of the People's Republic of China
Implemented on 2009-11-01
GH/T 24421.3—2009
2 Normative references
Basic requirements
Standard structure
Compilation of service requirements
Service specifications
Service provision specifications
Personnel qualifications
Operation management
5.6 Environment
Facilities, equipment and supplies
Appendix A (informative appendix)
Example of compilation of service requirements
GB/T24421 & Guidelines for standardization of service industry organizations\ is divided into four parts: Part 1: Basic requirements;
—Part 2: Standardization promotion system;
Part 3: Standardization compilation;
Part 4: Standard implementation and evaluation.
This part is Part 3 of GB/T21421
Appendix A of this part is an informative appendix.
This part was proposed and managed by the National Technical Committee for Standardization of Service Industry (SAC/TC264). Drafting units of this part: Liaoning Provincial Standardization Research Institute, Shenyang Standardization Research Institute, GB/T 24421.3—2009
The drafters of this part: Li Zhongquan, Wu Renchang, Liu Xijie, Wang Dehai, Yu Zhanhua, Gou Ying, Gao Shuying, Zhao Keling, Li Huanan, Wang An, Han Xianyi, Liu Chengyang, Cao Zhiju.
1 Scope
Guidelines for Standardization of Service Industry Organizations
Part 3: Standard Writing
GB/T 24421.3—2009
This part of GB/T24421 specifies the basic requirements for the writing of service industry organization standards, the composition of standards and the writing of service requirements. This part applies to the writing of service industry organization standards. 2 Normative references
The clauses in the following documents become clauses of this part through reference in this part of GB/T 24421. For all references with an H date, all subsequent amendments (excluding errata) or revisions are not applicable to this part. However, parties to agreements based on this part are encouraged to study whether the latest versions of these documents can be used. For all undated references, the latest versions apply to this part.
GB/I1.1 Guidelines for standardization work Part 1: Structure and abbreviation rules of standards (GB/T1.1--2000, ISO/IECDinerstive5, Part 3, 1997, NEQ
GB/T15624.1 Guidelines for service standardization work Part 1: General principles GB/T19001 Quality management system requirements (GB/T19001--2008, ISO9001:2008, IDT) GB/T24001 Environmental management system requirements and use guidelines (GR/T24001--2004, ISO14001:2004, IDT) GB/T28001 Occupational health and safety management system specification GI/T24421.1 Guidelines for service industry standardization work Part 1: Basic requirements 3 Basic requirements
3. The preparation of standards should comply with the provisions of GB/T1.1 and GB/T24421.1. 3.2 The planning and formulation of service standards shall comply with the provisions of relevant laws and regulations on national safety, health, environment and protection of consumers' legitimate rights and interests.
3.3 When writing standards, the potential expectations and needs of customers including the elderly, children, customers from different cultural backgrounds, and customers with disabilities or limited mobility in the service provision process should be fully identified. 3, 4 The service provision process and the different service contents required for each service provision process should be identified. 3.5 Key service elements should be identified, including service providers, suppliers, employees, contracts, payment, delivery, service environment, equipment, preventive measures and communication, and each service element should be specified. 3.6 Relevant international standards and foreign advanced standards should be adopted first, and relevant standards such as GB/T19001, G1/T24001, GB/T28001 should be fully considered and coordinated with them.
3.7 The standard should have a reasonable structure, clear levels, specific content, and be operable and checkable. 3.8 The text expression should be accurate, rigorous, concise and easy to understand, and the technical explanations, symbols and codes should be unified. 4 Standard composition
The general components of the service industry organization standard are shown in Figure 1. Each service standard should contain at least one service requirement. This part only stipulates the compilation of service requirements. The compilation of other elements should comply with the provisions of GB/T1.1. 1
GH/T 24421.3--2009
5 Preparation of service requirements
5.1 Service specification
Informative overview elements
『Name
Normative referenced documents
Terms and definitions
Normative elements Symbols and abbreviations
Service requirements
Normative appendix
Informative appendix
Informative supplementary elements Reference literature
Service specification
Service provision specifications
Personnel qualifications
Operation management
Facilities, equipment and supplies
Figure 1 Elements of standards
51.1 The service specification shall specify the quality and requirements of the service delivered. The service specification describes the quality requirements for the results of the service provision process: Quality is a requirement including explicit, implicit or mandatory expectations or needs. 5.1.2 Service industry organizations may specify the requirements of service specifications and service provision specifications in one standard. 5.1.3 In order to highlight the quality requirements of certain aspects, it is advisable to form a separate standard for the relevant service specifications. 5.14 Characteristic requirements can be quantitative (measurable) or qualitative (comparable). When service industry organizations formulate service specifications, they should give full consideration to the following quality-based characteristic requirements: 1) Functionality: Service industry organizations should specify the requirements and targets of the service characteristics expected to be delivered to customers based on the nature of their services. For example, the media mainly specifies functional requirements from four aspects: monitoring the social environment, coordinating social relations, providing entertainment and inheriting culture;
b) Economy; Economy refers to obtaining high-quality services with less input. From the customer level, it refers to the rationality of the cost required to obtain services. From the organizational level, it refers to the rationality of resource investment and the cost of the service provision process. Service industry organizations should specify corresponding requirements and targets from these two aspects;
c) Security: Service industry organizations should specify security requirements based on the identified current and potential security risks, for example, fire protection, personal and property safety, confidentiality, health and hygiene and other requirements and work objectives. When stipulating these requirements, special emphasis should be placed on protecting vulnerable groups; Comfort: Comfort is a comprehensive feeling of customers towards service facilities, service environment, service personnel and service provision activities. Service industry organizations should stipulate relevant requirements and objectives. These requirements are sometimes impossible to stipulate directly. The requirements for comfort can be reflected through requirements for service personnel, service facilities, service supplies and service environment; e) Timeliness: Service industry organizations should stipulate requirements and objectives for completing service provision activities according to the time agreed with customers or promised by the organization. They should stipulate waiting time, time of the service provision process (including start and end time), time for handling customer feedback and work efficiency, etc.; GB/T24421.3—2009 f) Civility: Civility is the requirement and social goal stipulated in the process of service provision to meet spiritual needs. Service industry organizations should reflect the requirements of civilization through the regulations on service behaviors, so that the service recipients can obtain an atmosphere of freedom, intimacy, respect, friendliness, naturalness and understanding. At the same time, the requirements for employee protection and social responsibility also reflect the requirements of civilization. 5.2 Service provision specifications
5.2.1 In order to ensure that the service provision process meets the requirements of service specifications, service provision specifications should be formulated to specify the methods and means of service. 5.2.2 When compiling service provision specifications, the following basic contents should be considered: Service process: The service provision process should be divided into various work stages according to the service process, and the interfaces between different departments in each work stage should be clearly defined.Describe the service behaviors at each work stage, including the next steps, input and output requirements of each work link, work content and operating specifications, etc.
Responsibilities: The department organization, minimum staffing, job categories and job qualification requirements, department responsibilities and job responsibilities and authority requirements should be specified. b) Preventive measures: Corresponding standards and facilities should be configured to deal with service interruptions or emergencies, and customers should be ensured to obtain relevant information in a timely manner, including the nature of the incident, risks, contact information, clear instructions, time required to restore service and temporary solutions, etc.
d) Arrangements for communication with customers: The communication methods, content, frequency, attitude policies and codes of conduct should be clearly defined, including requirements for customer satisfaction measurement, etc.
5.3 Personnel qualifications
5.3.1 The qualifications of practitioners should be specified in terms of education and training, skills and experience, health and literacy, etc. 5.3.2 When writing the relevant requirements for personnel qualifications, the following basic contents should be considered: a)
Education and training: the minimum education and professional training background requirements corresponding to the job responsibilities; skills and experience: the minimum ability to complete the job and the work experience requirements related to the job; h)
Health and literacy: health and hygiene requirements and appearance, responsibility and courtesy during service, always paying attention to customer needs, and complying with the ethical standards of the industry or organization.
5.4 Operation management
5.4.1 Requirements for various operation management activities should be specified, including planning, organization, leadership and control requirements. 5.4.2 When writing the relevant requirements for operation management, the following basic contents should be considered: a) Policy and objectives: The top management should formally publish the organization's policy, and the organization should formulate its own goals under the promotion of the policy. The goals should be measurable and consistent with the policy. In order to ensure the realization of policies and targets, relevant management regulations should be formulated, such as the management regulations for target assessment;
Information management: requirements for information collection, processing, transmission, processing, storage and utilization; Communication management: in addition to communication with customers, internal communication and external communication with other relevant parties (such as suppliers) should be carried out, and the communication methods, communication frequency and information sharing requirements should be clarified; Financial management: in accordance with the requirements of relevant laws and regulations, requirements for financial activities, cost accounting and quota management should be stipulated; d)
Human resource management: requirements for personnel recruitment, personnel training and performance assessment; Energy management: regulations on statistical analysis of energy consumption, rational use of energy, energy equipment g) Marketing management: Specify requirements for market information, market forecast, marketing planning and marketing evaluation; h) Contract management: Specify requirements for contract format, contract review and contract change management; i) Procurement management: Specify requirements for supplier management and control of procurement activities; j) Evaluation: Specify requirements for monitoring and testing of services and service provision processes, system evaluation and customer satisfaction; k) Continuous improvement: Specify the process for improving standards and finding opportunities for improvement to continuously improve the overall performance of the organization, including requirements for data analysis, rectification, corrective measures and implementation of preventive measures. 3
GB/T 24421.3--2009
5.5 Safety
5.5.1 Safety management regulations related to service results and service provision process should be formulated. 5.5.2 When formulating safety-related requirements, the following basic contents should be considered: a) Security measures, including measures for individuals, items, investments, financial information and customer personal information; b) Safety requirements for service locations:
c) Safety requirements for the use of service supplies;
d) Safety requirements for service facilities;
e) Safety requirements for service practitioners, etc. 5.6 Environment
5.6.1 In order to ensure that a suitable environment is provided to customers and to protect the environment, culture and human heritage, environment-related requirements should be formulated to specify the environmental conditions and environmental protection requirements that the organization should prepare. 5.6.2 When writing environment-related requirements, the following basic contents should be considered: a) Environmental conditions: specify the basic conditions and management requirements for service provision, such as temperature, humidity, light, air quality, cleanliness, noise limit, site area, etc.
1) Environmental factors: specify the identification and evaluation requirements of environmental factors. The identification of environmental factors should generally consider emissions to the atmosphere, emissions to water bodies, emissions to the ground, use of raw materials and natural resources, energy use, energy release and waste; t) Environmental operation control: specify the requirements for controlling environmental factors to improve the environmental performance of the organization. The control requirements include waste treatment, reduction of resource and energy consumption, reduction of exhaust gas emissions, noise and visual pollution; d) Environmental awareness: specify the requirements for enhancing the environmental awareness of employees, customers and other relevant parties. 5.7 Facilities, equipment and supplies
5.7.1 Requirements for the purchase, acceptance, use, storage, maintenance and scrapping of facilities, equipment and supplies should be specified. 5.7.2 Facilities, equipment and supplies include: a) Facilities related to buildings and workplaces; b) Equipment (hardware and software) for the service provision process; c) Support services (such as transportation, communication or information systems); 5.7.3 When compiling requirements for facilities, equipment and supplies, the following basic contents should be considered: a) The quantity, level and safety technical requirements of facilities, equipment and supplies required for service provision; h) The quantity, level and safety technical requirements of facilities, equipment and supplies required for operation and management; Requirements for operation and maintenance of facilities and equipment; c) Requirements for the use and management of supplies. Appendix A (Informative Appendix) Examples of service requirements compilation GB/T 24421.3—2009 Examples of compilation of various service requirements are shown in Table A.1. The examples given in Table A.1 do not cover all types of service industry organizations, nor are they required by all service industry organizations. They are for reference only. Service industry organizations of different sizes and types should compile appropriate standards based on their own characteristics.
Table A.1 Example of service requirements writing
Service requirements
Service specifications
Service provision
3.1 Timeliness
Examples of relevant requirements of standards
Express delivery service
The delivery time of express mail should not exceed the service time limit promised by the express service organization, and the time limit for intra-city express delivery service should not exceed 24 hours. 3.2 Accuracy
Express delivery service organizations should deliver express mail to the agreed delivery address and recipient. 3.3
Safety
The safety of express delivery services mainly includes:
a) The parcels shall not endanger the safety of the state, organizations and citizens; b) The express delivery service organization shall protect the safety of the parcels and service personnel through various safety measures, and shall not cause harm to the other party when providing services to customers;
) Except for cooperating with the needs of national security, public security and other agencies in accordance with the law, the express delivery service organization shall not leak or misappropriate the relevant information of the sender, recipient and parcel.
3.4 Convenience
The express delivery service organization shall facilitate the service for customers in setting up service places, arranging business hours, providing door-to-door services, etc. Guide service provision specifications
2.1 Preparation work
2. 1. 1 Wear uniform work clothes and wear service cards. 2.1.2 Carefully read the reception plan and relevant information, and understand the group's service items and requirements and personnel conditions in detail and accurately; 2.1.3 Be familiar with the tour guide route and the tour guide content such as scenic spots and plants and flowers. 2.1.4 Prepare the necessary items for the tour guide, such as microphones, tour guide flags, etc. 2.2 Welcoming tourists
The tour guide should arrive at the pick-up location 10 minutes in advance, warmly welcome the tourists, and explain the relevant precautions and charging standards and methods to the tourists. After the tourists agree, the tour guide will be provided. 2.3 Tour guide service
2.3.1 During the tour guide process, the tour guide shall consciously safeguard the national interests and national dignity, and shall not have any behavior that damages the national interests and national dignity: The tour guide shall explain according to the specific characteristics of the scenic spots in the park. The explanation content should be simple and appropriate, and should include the historical background, characteristics, status, value and other aspects of the scenic spots. The language of the explanation should be vivid and expressive. 2.3.2 During the tour, the tour group should not be increased, decreased or stopped. Special care should be taken for the elderly, weak, sick and disabled tourists. In special circumstances, the tour group route can be changed according to the needs of tourists.
2.3.3 During the tour, the tour guide should count the number of tourists at any time to prevent tourists from getting lost. The tour guide should also truthfully explain and warn tourists of situations that may endanger the safety of tourists and property and the safety of recreational projects, and take measures to prevent the occurrence of hazards.
GB/T 24421.3--2009
Service requirements
Service provisionbzxz.net
Qualification of personnel
Operation management
Table A.1 (continued)
Examples of relevant requirements of the standard
2.3.4 When conducting tour guiding activities, the tour guide should introduce the characteristics of local products to tourists and shall not ask for tips in various ways. It is not allowed to deceive or coerce tourists to consume or collude with operators to deceive or coerce tourists to consume. 2.3.5 During the tour, the tour guide should always guide tourists with full enthusiasm, polite attitude and standard voice. 2.3.6 If an unexpected incident occurs during the tour, the tour guide should respond immediately, take emergency measures, and reassure tourists. Do not panic, make good arrangements for tourists and report to the relevant departments. 2.4 End of the tour
2.4.1 At the end of the tour, the tour guide should ask tourists for their opinions and suggestions on reception services (tourist satisfaction questionnaire can be issued), and give a farewell speech, thanking the tourists for their cooperation during the tour, and welcome to visit again. 2.4.2 The tour guide should make a summary and fill in relevant records. Floor Supervisor Job Requirements
2.4 Qualification Requirements
2.4.1 Education
Graduate from a junior college or above in tourism or hotel management or equivalent. 2.4.2 Experience
More than 2 years of experience in room service. 12.4.3 Ability requirements
2.4.3.1 Deal with problems in daily service, hygiene, safety, etc. in a timely manner according to different situations, and have a certain ability to respond: 7.4.3.2 Have the ability to cooperate with other departments to meet the reasonable requirements of guests and maintain the hotel's star standards. 2.4.3.3 Have the ability to investigate and research, improve work methods, and deal with staff opinions. 2.4.3.4 Have the ability to deal with hotel complaints in accordance with the hotel's guidelines. 2.4.4 Foreign language requirements
Can use polite English correctly and can have simple meetings in foreign languages. 2.4.5 Physical requirements
Healthy, good-looking, and energetic. 2.4.6 Moral requirements
Establish the concept of "guests first, service first", be polite and enthusiastic to guests, be attentive and considerate, be strict with oneself, set an example, manage with integrity, be helpful, set a good example for employees, treat people equally, handle things fairly, and do not seek personal gain. 2.4.7 Training requirements
2.4.7.1 Professional knowledge: Facilities and services in the guest room area. The working procedures and quality standards of the projects related to housekeeping work, service etiquette, the use of various safety and fire-fighting facilities and fire-fighting equipment, household appliances, hygiene and other related knowledge, as well as the names, performance, purpose, and use of electrical appliances and other equipment. and maintenance knowledge.
2.4.7.2 Other related knowledge:
Internal staff transfer procedures
2.1 Application
2.1.1 The department that needs to recruit people shall fill out the vacancy application report and submit it to the Human Resources Department for review. 2.1.2 The department that requires the employee to write a letter and apply, and the employee's department shall sign the opinion. 2.1.3 The Human Resources Department shall ask the employing department for recommendation. Service requirements
Operation management
2.2 Examination and assessment
Table A, 1 (continued)
Example of relevant requirements of standards
2.2. 1 The employing department and the Human Resources Department jointly conduct examinations and assessments on the recommended candidates; 2. 2.2 If the candidates are qualified in the examinations and assessments, the employing department agrees to use them and signs the consent to use them. 2.3 Procedures
2.3.1 Issue the internal transfer notice for employees. Inform the department where the employee is located to handle the internal transfer; 2.3.2 Inform the employing department to conduct a serious assessment and do a good job in employee management; let the Finance Department adjust the salary relationship and do a good job in employee, internal transfer computer processing. 2.3.3
Example 2
Service Quality Evaluation Management Regulations
3 Service Quality Assessment Criteria
3.1 Service Quality Characteristics
Service Quality Assessment Frequency
GB/T 24421.3—2009
3.2.1 At each service window, the person in charge of the position shall conduct self-inspection of the service quality characteristics of the position every day and make records of any problems found. 3. 2.2 The person in charge of the main supervisory department of each service project shall organize relevant personnel to inspect the service quality characteristics of the service windows within their jurisdiction every week and record the inspection results. 3.2.3 The competent departments of each service project shall summarize the service quality of the service windows within their jurisdiction every month and make a comprehensive evaluation. 3.3 Service quality assessment method
3.3.1 The Park Management Department shall provide service quality specifications for each service project and the service quality control specifications to the management departments of each service project and each service provider.
3. 3.2 The person in charge of the service project position shall conduct self-inspection of the service quality characteristics of the position every day according to the assessment standards stipulated in the "Service Quality Control Specifications", assess and score, and fill in the "Service Quality Evaluation Record". At the end of the month, the daily assessment results shall be summarized, the scoring results of the service quality characteristics shall be statistically calculated separately, and then weighted averaged to evaluate the monthly service quality assessment results, and fill in the service quality evaluation report\ and report to the upper management department.
3. 3. 3 The competent departments of each service project shall organize relevant personnel to inspect the service quality characteristics of the service windows under their management every week according to the evaluation standards stipulated in the service quality control specifications, evaluate and score the inspection results, and fill in the "Service Quality Evaluation Record". At the end of the month, the inspection results of the service quality of each service outlet shall be summarized, the scoring results of the service quality characteristics shall be statistically analyzed, and then the weighted average shall be used to evaluate the service quality of each service outlet. 3.3. 4 The tourist center shall organize the feedback information received from tourists every month, including tourist complaints, opinions or suggestions, and report it to the relevant departments.
3.3.5 The competent departments of each service project shall combine the service quality evaluation report submitted by each service window with the final results of the weekly inspection and evaluation summary and tourist feedback information (complaints, praise, opinions, etc.) for comprehensive evaluation at the end of each month. The evaluation result is the final result of service quality.
Scenic Area Safety Management Regulations
1 Scope
3.1 Safety Requirements
3.1.1 In the tourist area, from 8:00 a.m. to 17:00 p.m. [0 1. Bicycles are prohibited. Tourist bicycles are stored outside the park gate. Bicycles for workers who ride bicycles to work and for migrant workers are required to be stored in the office area or outside the south gate. GB/T24421.3--2009
Service requirements
Table A.1 (continued)
Examples of relevant requirements of the standard
3.1.2 Motor vehicles and delivery vehicles in the park are limited to entering and exiting before 8:00 in the morning or after 17:00 in the evening. They are not allowed to stay in the tourist area between 8:00 and 17:00.
3.1.3 Various motor vehicles entering the tourist area The speed limit is 10 km/h. 3.1.4 Drivers are prohibited from driving after drinking. Violators will be put on standby. 3.1.5 Commuter bus drivers are prohibited from smoking, chatting with others, making phone calls, or engaging in any behavior that hinders driving while driving. 3.1.6 Employees are prohibited from smoking in commuter buses. 3.1.7 Employees are prohibited from using tools or playing pranks. 2. Tools such as pins that need to be carried during work must be carried on the shoulders. It is prohibited to drag or walk with them to prevent injuries.
3.1.8 It is prohibited to privately connect wires or replace fuses. If it is necessary to connect, an application must be submitted and the administrative department will arrange for professionals to operate. 3. 1.9 Each boat in the park should be equipped with safety jackets, and tourists should wear safety jackets when boating. Violators will be fined 200 yuan per time. 3.1.10 The head of each department is the first responsible person for safety in the department. Each team should have a safety officer; the recreation bridge area should have a full-time safety officer, bridge guard and teaching staff.
3.1.11 The catering and grocery businesses in the park are prohibited from operating expired and spoiled food to prevent food poisoning incidents. If violations occur, the consequences will be borne by the business owner himself, and the punishment regulations of the business department will be implemented. 3.1.12 All types of work must be operated strictly in accordance with the operating procedures. It is strictly prohibited to operate in violation of regulations. Those who violate regulations and cause consequences will be subject to disciplinary sanctions in addition to assuming responsibility, up to and including dismissal.
3113 The facilities of each amusement park should be inspected regularly, and the problems found should be solved within a period of time. 3.1.14 According to different job positions, each department should carry out safety education. Temporary workers must receive pre-job safety education and be given safety requirements. Those who do not comply with safety regulations and safety managers will be dismissed. 3.1. 15. Bathing in the wild is prohibited.
3.2 Safety inspection
3.2.1 Regular inspection and irregular inspection
Regular inspection is to conduct comprehensive safety inspection of the whole park before New Year's Day, before the Spring Festival and before important holidays, and after winter, to put forward rectification requirements for the problems found in the inspection. Irregular inspection is carried out at any time. 3. 2. 2 Inspection content
Safety production situation, safety and fire prevention situation, whether the performance of the safe operation of amusement facilities is in good condition, and whether the employees in each position implement the job safety responsibility system. Whether the operators of amusement facilities operate according to the regulations, whether various safety documents, rules and regulations and software are complete, whether the personnel in special positions are certified to work; whether various special equipment have undergone annual safety inspections by the municipal special inspection department, etc. 3.2.3 Inspection location
All buildings and facilities related to safety production within the park, including office areas, forest areas, construction sites, tourist areas, viewing areas, vehicles and various mechanical equipment, etc.
3. 3 Safety management guarantee measures
Implement and implement the national policies, laws, regulations and relevant regulations of the superiors on safety. 3.3.1
Special workers must hold certificates before taking up their posts, and establish a safety post qualification system and formulate safety operating procedures. Each amusement park must set up a notice for visitors.
Set up safety warning signs in necessary tourist areas. Establish a park tourism safety plan and emergency plan. Provide necessary safety education for employees and fund owners. Various amusement and recreational facilities must comply with relevant national safety regulations. Special equipment and vehicles must undergo safety inspections every year in accordance with relevant national regulations. Bridge guards and pier trainers are set up in the recreation bridge area.
Set up a medical room to provide free treatment for tourists who suffer minor injuries. 3.3.11
Set up emergency first aid during important holidays and non-periods, and distribute labor protection supplies on time in accordance with labor protection regulations. Requirements for moving services
Facilities, equipment
Equipment and supplies
Table A.1 (continued)
Examples of relevant requirements for standard promotion
GB/T24421.3—2009
Establish and improve various safety management regulations and systems. Each job position must have clear safety regulations and safety guarantees. For tourist areas and forest areas, designated personnel and areas must be designated to strengthen inspections to prevent accidents and fire hazards. 3.3.14
Amusement and recreational equipment are prohibited from operating with faults. Faulty and damaged recreational facilities must be repaired in a timely manner. 3.3.16 Establish a duty and night shift system to ensure that the staff are on duty 24 hours a day and deal with safety issues in a timely manner. 4 Related records
Botanical Garden Noise Control Procedure
5 Control requirements
5.1 The Logistics Support Department shall formulate the relevant noise regulations in the "Procedure" in accordance with laws, regulations and other requirements, collect the noise limit information requirements of each noise source, understand its operation process, and carry out low noise control and management. 5.2 Strengthen the management and control of the noise of recreational facilities and equipment, and take effective noise pollution prevention and control measures. Key noise sources must be equipped with corresponding noise pollution prevention and control facilities to ensure the normal use of these facilities and achieve the effects of sound insulation, vibration reduction and noise elimination. 5.3 The noise sources and noise generation of the relevant parties shall be affected, and the noise reduction and lowering shall be carried out in accordance with the requirements of the environmental/occupational health and safety behavior requirements of the contractors in the park, including: a) The contractors in the reading area shall not install high-pitched speakers and "karaoke" amusement projects; b) Cars and shuttle buses shall not honk in the reading area; c) The contractor's amusement facilities must be inspected and qualified by the "safety supervision department", and the noise must be qualified before they can be operated; refrigerators, air conditioners, range hoods, and exhaust fans in the catering industry and stores must meet the noise decibel value of the products. If the noise is abnormal or exceeds the value, measures should be taken or replaced within a time limit: The contractors of the construction project shall clearly specify the requirements for environmental pollution in the contract agreement, including the control of noise from construction equipment and construction.
5.4 The system office shall cooperate with the after-sales guarantee department to supervise and inspect the effect of noise control. Regulations on the management of mechanical equipment, buildings and recreational facilities in the park++.
2 Control requirements
2. 1 Daily management of mechanical equipment, buildings and recreational facilities 2. 1. 1 The rear medicine support department shall establish archives of mechanical equipment, buildings and recreational facilities, which shall be managed by a dedicated person. 2.1.2 Control the lending of mechanical equipment. The lending of equipment must be approved by the director in charge. No other person may lend equipment in the park without authorization. 2.1.3 Equipment must be used, maintained and maintained by trained professionals. Others may not use it at will. 2.1.4 Special equipment operators shall hold certificates issued by relevant national departments before taking up their posts. 2. 2 Maintenance and maintenance of mechanical equipment, buildings and recreational facilities 2. 2. 1 Maintenance and maintenance of mechanical equipment
2.2.1.1 Regular maintenance, pick up before each use and clean up after use. 2.2. 1. 2
《First-level maintenance: regularly replace parts and replace aged parts that cannot guarantee their performance with available parts to ensure their normal use.
2.2. 1. 3
Second-level maintenance: after a certain number of years of use or a certain distance of travel, the machinery and equipment shall be comprehensively inspected or repaired. 2.2.2 Maintenance and upkeep of building facilities
2. 2. 2. 1 The maintenance team shall regularly inspect the facilities. If damage or loss is found, the maintenance team leader shall promptly organize the repair and fill in the maintenance record.If the noise is abnormal or excessive, measures should be taken or replaced within a time limit: The contractor of the construction project should clearly state the requirements for environmental pollution in the contract agreement, including the control of noise from construction equipment and excessive noise during construction.
5.4 The system office shall cooperate with the after-sales support department to supervise and inspect the effect of noise control. Management regulations for machinery and equipment, buildings and recreational facilities in the park++.
2 Control requirements
2.1 Daily management of machinery and equipment, buildings and recreational facilities 2.1.1 The after-sales support department shall establish archives of machinery and equipment, buildings and recreational facilities, and be managed by a dedicated person. 2.1.2 Control the lending of machinery and equipment. The lending of equipment must be approved by the director in charge. No one else may lend equipment in the park without authorization. 2.1.3 Equipment must be used, maintained and maintained by trained professionals. No one else may use it at will. 2.1.4 Special equipment operators shall hold the certificate issued by the relevant national departments before taking up their posts. 2.2 Maintenance and upkeep of mechanical equipment, buildings and recreational facilities 2.2.1 Maintenance and upkeep of mechanical equipment
2.2.1.1 Regular maintenance, cleaning before and after each use. 2.2.1.2
First-level maintenance, regular replacement of parts, replacement of aging parts that cannot guarantee their performance with usable parts to ensure their normal use.
2.2.1.3
First-level maintenance, after a certain number of years of use or a certain distance of travel, the machinery and equipment shall be comprehensively inspected or repaired. 2.2.2 Maintenance and upkeep of building facilities
2.2.2.1 The maintenance team shall regularly inspect the facilities. If damage or loss is found, the maintenance team leader shall promptly organize the repair and fill in the maintenance record.If the noise is abnormal or excessive, measures should be taken or replaced within a time limit: The contractor of the construction project should clearly state the requirements for environmental pollution in the contract agreement, including the control of noise from construction equipment and excessive noise during construction.
5.4 The system office shall cooperate with the after-sales support department to supervise and inspect the effect of noise control. Management regulations for machinery and equipment, buildings and recreational facilities in the park++.
2 Control requirements
2.1 Daily management of machinery and equipment, buildings and recreational facilities 2.1.1 The after-sales support department shall establish archives of machinery and equipment, buildings and recreational facilities, and be managed by a dedicated person. 2.1.2 Control the lending of machinery and equipment. The lending of equipment must be approved by the director in charge. No one else may lend equipment in the park without authorization. 2.1.3 Equipment must be used, maintained and maintained by trained professionals. No one else may use it at will. 2.1.4 Special equipment operators shall hold the certificate issued by the relevant national departments before taking up their posts. 2.2 Maintenance and upkeep of mechanical equipment, buildings and recreational facilities 2.2.1 Maintenance and upkeep of mechanical equipment
2.2.1.1 Regular maintenance, cleaning before and after each use. 2.2.1.2
First-level maintenance, regular replacement of parts, replacement of aging parts that cannot guarantee their performance with usable parts to ensure their normal use.
2.2.1.3
First-level maintenance, after a certain number of years of use or a certain distance of travel, the machinery and equipment shall be comprehensively inspected or repaired. 2.2.2 Maintenance and upkeep of building facilities
2.2.2.1 The maintenance team shall regularly inspect the facilities. If damage or loss is found, the maintenance team leader shall promptly organize the repair and fill in the maintenance record.
Tip: This standard content only shows part of the intercepted content of the complete standard. If you need the complete standard, please go to the top to download the complete standard document for free.