This standard specifies the knowledge and skills that cashiers in retail stores should have. This standard is applicable to the strengthening of cashier skills and vocational training in retail stores. SB/T 10512.2-2008 Skill requirements for grassroots positions in the retail industry Receivers SB/T10512.2-2008 Standard download decompression password: www.bzxz.net
This standard specifies the knowledge and skills that cashiers in retail stores should have. This standard is applicable to the strengthening of cashier skills and vocational training in retail stores.
Appendix A of this standard is an informative appendix.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
The main drafting units of this standard are: Shenzhen Baijiahua Industrial Development Co., Ltd., Shenzhen Retail Commercial Industry Association, Xinyijia Supermarket Co., Ltd. The
main drafters of this standard are: Li Dong, Yu Jian, Huang Wen, Liu Zhiwei, etc.

Preface I
Introduction II
1 Scope 1
2 Terms and Definitions 1
3 Basic Requirements 1
4 Skills and Corresponding Business Knowledge Requirements 1
5 Training, Assessment and Certificate Issuance 2
Appendix A (Informative Appendix) Training, Assessment and Certificate Issuance 3

ICS 03. 100. 01
Registration No.: 25505—2009
People's Republic of China Domestic Trade Industry Standard SB/T10512.2—2008
Technical conmrpetence requiremcnt for basic posts in retail industry--Receiving clerk2008-12-29 Issued by
Ministry of Commerce of the People's Republic of China
2009-08-01 Implementation
SB/F10512.2—2008
2 Terms and definitionsbzxz.net
3 Other requirements
Skills and corresponding business knowledge requirements
Training, assessment and certification
Appendix A (Informative Appendix) Training, assessment and certification
Appendix A of this standard is an informative appendix.
This standard was proposed by the Ministry of Commerce of the People's Republic of China and was published in SB/T10512.2—2008
The main drafting units of this standard are: Shenzhen Baizhuhua Industrial Development Co., Ltd. Shenzhen Retail Business Industry Association, Xinyijia Supermarket Co., Ltd.
The main drafters of this standard are Li Dong, Yu Jian, Huang Wen, Liu Zhiwei, etc. SB/T 10512.2—2008
With the rapid expansion of retail enterprises, the shortage of talent in the retail industry has become an important factor restricting the rapid development of enterprises. For a long time, due to the high turnover of grassroots employees in enterprises, enterprises lack standardized training and assessment mechanisms for grassroots employees, resulting in uneven skills of grassroots employees, and the cost of recruitment, evaluation and assessment has increased, which is difficult to adapt to the development of the industry. This standard is based on some of the top 100 national chain stores and other retail enterprises with rapid development and high management level in China's modern retail industry. By collecting, summarizing, organizing and refining the skills and corresponding business knowledge that the receivers of retail stores should master, the job function characteristics of the receivers of major formats such as department stores and supermarkets are comprehensively considered, and the requirements of some foreign-funded retail stores for grassroots employees are appropriately referred to. The advanced practices of many enterprises are summarized, and the requirements of various laws and regulations on the retail industry are considered. The skills and corresponding business knowledge that the receivers of retail stores should master are proposed, and specific and highly operational suggestions are made for the training and assessment of personnel in this position in the appendix, which lays a good foundation for retail enterprises to cultivate talents in stages to support their strategic expansion. 1 Scope
Skill requirements for grassroots positions in the retail industry
This standard specifies the knowledge and skills that the receivers of retail stores should have. This standard is applicable to the appraisal and vocational training of the receivers' skills in the actual field. 2 Terms and definitions The following terms and definitions apply to this standard. Receiving clerk A person who is engaged in the acceptance and return and exchange of goods in a retail store. 2.2 Competence requirements The technical and operational capabilities that employees at the grassroots level in a retail store should possess. 2. 3 Standard learning unit A full hour of learning is one standard learning hour. Basic requirements A receiving clerk should have a high school diploma or above. Skills and corresponding business knowledge requirements 4.1 A receiving clerk should meet the requirements in Table 1. SB/T 10512.2—2008 SB/T 10512.2—2008
Table 1 Requirements for the skills and corresponding business knowledge of the receiver
Skills required
a) Be able to check in detail whether the supplier's delivery order number is consistent with the mall's purchase order number:
h) Be able to accurately write the receiving receipt:
) Be able to check the outer packaging of the goods and the quantity, quality and barcode of the goods according to the order requirements;
d) Be able to direct the supplier or cargo operation to unload the qualified goods according to the specified location;
Photograph and exchange goods
supplier
e) Be able to control and facilitate the acceptance of fresh products and food:
f) Be able to promptly discover the products with unclear or incorrect product names, unreadable barcodes, inconsistent single quantity, inconsistent quality, near shelf life, and non-compliance with intellectual property regulations, and reject them. i) Can ensure the goods are in good condition after acceptance and put them in safe place. ii) Can receive and return the returned and exchanged goods and documents according to regulations, and handle the return and exchange of goods. iii) Can count and pack the returned and exchanged goods according to requirements, and store them separately. iv) Can negotiate with suppliers for return and exchange according to regulations. d) Can register and file the returned and exchanged goods according to regulations. a) Can answer suppliers' inquiries politely. h) Can listen to suppliers' complaints attentively. iii) Can provide suppliers with the best services within their capacity enthusiastically. d) Can answer questions and complaints patiently. e) Can coordinate disputes with suppliers and resolve conflicts. a) Able to skillfully use the cleaning equipment;
b) Able to help evacuate the crowd under the observation situation. 5 Training, assessment and issuance of certificates
5.1 The receipt of goods meets the requirements of Chapter 3 and Chapter 1 respectively. 5.2 Training, assessment and issuance of certificates refer to Appendix A2
190 points
Total 0 points
Total 20 points
Total 20 points
Total 10 points
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Corresponding business judgment||tt| |Receiving and acceptance process
What are the specifications for filling out the warehouse data?
Computer order, acceptance and other software operation knowledge; commodity packaging text, label, patent, trademark and other related knowledge;
Electric scale, bar, forklift and other related equipment use knowledge:
Commodity location related knowledge:
Familiar with:
All kinds of commodity inspection standards;
Product code quantity, food distance innovation, intellectual property rights, product receipt, product compulsory certification and other related laws and regulations!
Supermarket food safety operation questions;
Yi, Wan and other special commodities related regulations: other related product marking standards and laws. Master:
Return and receive goods flow:
Existing regulations on return and exchange of goods:
Regulations on the storage of returned and exchanged goods,
Registration flow code for returned and exchanged goods:
Product storage and transportation identification;
Related knowledge on the establishment of fire-fighting goods.
Raise,
Commercial civilized terms:
Service etiquette knowledge;
Complaint handling skills,
Learn:
Emergency handling skills:
Layout of the receiving area and fire evacuation routes;
Common sense of fire-fighting facilities and equipment.
A.1 Theoretical training and on-the-job practice
Appendix A
(Informative Appendix)
Training, assessment and issuance of certificates
A.1.1 Theoretical training: not less than: 48 standard hours of training. S5/10512.2—2008
A.1.2 On-the-job practice: new employees should be trained one-on-one by a certified receiver for not less than 25 shifts. After the training is completed, the trainer will evaluate whether the new employee can work independently or temporarily cannot work independently; for those who cannot work independently, the department head will give suggestions on whether they can continue to work independently or are not suitable for the current position. A,2 Training teachers
A.2.1 Theoretical training
Those with a bachelor's degree or above and have been engaged in cosmetics-related positions for more than two years can serve as theoretical training teachers for receivers. A.2.2 Skill Operation Training
Those who have worked in this position for more than two years and passed the assessment of the receiver, or managers with more than two years of work experience in this position: or those who have been engaged in relevant professional teaching for more than one year can serve as teachers of the receiver's skill operation training. A.3 Assessment
A.3. 1 The first test
The assessment must include the corresponding business knowledge described in Table 1. The written test is based on a percentage system. Those who score 60 points or more are qualified. The assessment time is 90 minutes.
A.3.2 Practical operation assessment
The assessment must include the skills operation described in Table 1. The assessment is based on a percentage system. Those who score 60 points or more are qualified. The assessment time is not less than 30 minutes
A.4. Certificate for Goods Collectors
After passing the assessment, the loan collectors can apply for the certificate for goods collectors and start working with the certificate.
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