Quality management and quality system elements-Part 3:Guidelines for processed materials
Some standard content:
National Standard of the People's Republic of China
GB/T 19004. 3—1994
(idt IS0 9004-3 : 1993)
Quality management and quality system elements
Part 3: Guidelines for processed materials materlals1994-10-22 release
National Technical Blue Police
1995-05-01 implementation
Introduction to the standard
Replacement of single-job sales
Quality loan system original situation
Economical
Marketing quality screen
Consideration of quality cost
Design/development related standards
Purchasing quality station
Productivity
Control planning of the production process
Product verification-
Control of dynamic test equipment..
No standard drug control
Correct measures Implementation·
Combined with the functions of operation and post-production
Staff members shall be responsible for the production and record keeping of products.
About the design method and specification
Text date (reference document)
(10)
(20)
(22)
(22)
150 (International Organization for the Promotion of Standardization) is a worldwide federation composed of national standardization bodies (1 member body). The work of formulating international standards is usually completed by the technical committees of IS. Any member body has the right to participate in the committee if it is interested in the standard items established by its technical committee. The work of ISO. International organizations (official or unofficial) that maintain contact with ISO can also participate in the relevant work. In the field of electrotechnical standardization, ISO maintains a close cooperative relationship with the International Electrotechnical Commission (TEC). The international standard drafts formally adopted by the technical committee are submitted to the members for voting. International standards can only be formally passed by the member groups that have obtained the vote of the 75th National Congress of the Communist Party of China. International standard ISO0004-3 is formulated by ISO/TC176 Technical Committee, Quality Management Technical Committee SC2. The general theme of ISO4 is quality management and quality system requirements, which includes the following parts: Part 1: Guide
Part 2: Guide to services
Part 3: Guide to non-toxic materials
Part 4: Guide to quality improvement
Part 5: Guide to quality planning
Part 1: Guide to quality assurance in project management Part 2: Guide to technical status management
Part 1 is a revised version of IS09004.1987. The appendices to this standard are provided for reference only.
Any company may manage the quality of its products and services in order to obtain satisfactory results. The company shall ensure that the products or services it supplies: a) meet appropriately specified requirements, objectives or purposes; b) meet customer expectations.
) Comply with the standards and regulations of the tax system
) Comply with social regulations (and other) requirements e) Supply at competitive prices
1) Sell at a total cost of the company's period
0.2 Organizational objectives
As a legal basis, the company's own organization should make the technical, management and human factors that affect its products and services under control. All these controls should be aimed at reducing and eliminating quality defects, especially prevention. For process materials, the first thing to pay attention to is the control of the process itself. In order to achieve the company's quality management goals set in the middle of the year, the company should establish and implement a quality system. The degree of importance of each requirement in the quality system will vary with the type of activity and product or service provided. In order to meet the needs of most customers, it is important that the quality system be adapted to the type of activity and the processes, products or services provided. 0.3 The quality system has two interrelated aspects: The company's priorities and interests The company's activities must give the greatest possible sense of purpose and maintain the expected quality. To achieve this, the company must plan, use technical, human and material resources effectively and efficiently. In order to meet the needs and types of customers, the company needs to have the confidence in its ability to deliver and maintain the integrity of its products over a long period of time. In addition, each aspect of the quality system requires objective data on the quality of the system and the quality of the company's products in the form of information and data.
0.4 Risks, costs and benefits
Special consideration of risks and costs for companies and customers is essential. This is essential for most products and services. The consequences of their possible losses will be described in the following clauses. a) Consideration of risks
In terms of company's quality, it is necessary to consider the risks that products or services may lead to loss of image and reputation, loss of market, reputation, claims, liability, safety, loss of human and financial resources, etc. The company must also consider the risks of customers' personal health and safety, dissatisfaction with goods and services, market claims and loss, etc.
5) Costs
Company: must consider the costs caused by defects in sales and design, including rework, defect, replacement of unsatisfactory materials, direct processing and production failure, warranty and late repair, etc. Customer: must consider safety, purchase and maintenance, downtime and costs, as well as possible disposal costs, ) Benefits
Company: must consider the profit growth and market share, 3
Customer: must consider reducing customer costs, improving usability, making them more satisfied and reliable. . 5
An effective quality system should be established to meet customer needs and expectations and protect the interests of the company. A perfect quality system is an important management stage to optimize quality and control the quality of products on the basis of considering risks, reducing costs and benefits. National Standard of the People's Republic of China
Quality management and quality system elements
Part 3: Guidelines for processed materials
Quality managementmeal elements
Part 3 Guidelines for processed materials This standard is equivalent to the international standard 1509004-319S3,1 Scopewww.bzxz.net
This standard provides a widely applicable quality management guide for processed materials. GB/T 19004,3—1994
(idt150 9004-3:1993)
The company may select the corresponding key points in the technical standard and decide the extent of the application of these key points based on the market situation, product nature, production process, customer needs, etc.
This standard is not intended to be used as a set of multiple inspection lists to determine whether it is in compliance. 2 References
This standard refers to the relevant clauses of the following standards. When this standard is issued, the referenced standards are all valid versions. All standards will be revised. Therefore, the parties to the agreement based on this standard shall adopt the latest versions of the following standards as much as possible. All members of the Incorporated Standards hold currently valid international standards.
GB/T653[503402 Quality Management
GB11S0C4-1509004 Quality Parts Management Quality Product Requirements - Recommended by the Standards Commission GB/T6583--1508-02 and GB/T19004IS09001 3 Definitions
The following definitions are derived from the text of the standard GB/T6583--1508-02 and GB/T19004IS09001: 3.1 Process Materials
The (final or intermediate) products made through various transformations are solid, liquid, gas, and their combinations, among which the other refers to granular, blocky, linear materials.
Note 1: Flow materials are usually delivered in the form of packages such as price, frequency, report, or roll. 4. Responsibility for Quality
The top management is responsible for and committed to the quality management. Quality management is the overall academic function of formulating and implementing quality management policies. 4.2 Quality Policy
The company's managers shall formulate and explain the quality policy. This policy shall be consistent with other company policies and take all necessary measures to ensure that the company's quality policy can be understood, implemented and adhered to. 4.3 Quality Standards
4.3.1 To implement the company's quality policy, the management shall define the standards related to key requirements such as suitability, performance, safety and reliability. National Technical Supervision T994-10-22 Approved 199505·01 Implementation
GB/T 19004.3--1994
, and also define the standards related to process tolerance, process strength, process status, process safety and reliability. 4.3.2 The costs associated with all quality elements and objectives should always be considered to minimize deficiencies. 3.3 When necessary, management departments at all levels should also specify the quality standards of the company in accordance with the company's policies and other company standards. 4.4 Quality system
4.4.1 Management should formulate and implement quality management systems to achieve the specified policies and objectives. 4.4.2 A quality improvement system should be established according to the specific type of company and the applicable elements of this standard should be applied. 4.4.3 In order to provide appropriate confidence, the system should operate as follows: a) The quality system can be fully understood and effective! 6) The products or services can meet customer expectations: ) The focus is on preventing quality problems from occurring, rather than relying on subsequent inspections. 5 Quality system principles
5. 1 Quality system elements 5.1: 1 The quality system applies to all activities related to product quality and includes all stages from initial recognition to product satisfaction and product development. These stages and activities are as follows: 8) Consultation and market research; b) Technical research and development; c) Design/standard preparation and product development; d) Procurement; e) Process planning and development; f) Production process measurement, preparation and preparation; l) Maintenance, inspection, testing and examination!
Packaging and storage: k) Sales and distribution; 13 Two-way use: m) Technical service:
5. After-use treatment. The development of the quality system requirements is shown in the "planning diagram". 5
Use
The product shall be in accordance with the strict specifications and regulations
and the product shall be in accordance with the standards
and the customer shall meet the requirements of the product and the supply
and the matching items shall be arranged and issued
one by emergency response, pool passing and inspection
5.1.2 Among the above-mentioned interactive activities within the company, marketing and design are particularly important. They play a related role in the following two tasks: a) determine and specify the customer's requirements, expectations and requirements for the product; b) propose the idea (including the basis) of producing products or services at the best cost using the current specifications. 5.2 Quality Management System Structure
5.2.1 Overview
Managers are responsible for the formulation of the quality policy and the decision-making for the establishment, improvement, implementation and maintenance of the quality system. 5.2.2 Quality Assurance Responsibilities and Authorities
The activities related to quality assurance (direct or indirect) shall be determined and documented, and the following measures shall be taken: 1) The general and specific responsibilities for quality management shall be clearly defined: 2) The responsibilities and authorities for necessary activities that affect the quality of the product shall be clearly defined. The responsibilities and authorities delegated shall be sufficient to achieve the specified objectives in a timely and efficient manner: 3) The interfaces between the various activities shall be determined, and measures for implementation and coordination shall be implemented: 4) When necessary, the manager may delegate the responsibility for internal quality assurance and external quality assurance to others. The personnel responsible shall be independent of the activities reported. tt||“) In the process of establishing a complete and effective quality system, the work should be carried out to identify actual or existing quality problems and take compensatory or preventive measures.
5.2.3 Organizational structure
In all management work of the company, the necessary organizational structure should be established and the appropriate authority and contact methods should be specified.
5-2-4 Resources and personnel
In order to implement the quality policy and achieve quality goals, management should provide sufficient, appropriate and necessary resources of all kinds, including, a) human resources and professional skills;
) design and development of equipment;
c) production equipment inspection:
d) equipment and testing services;
) instruments and computer software.
19004.3—199
To ensure the competence of all types of personnel, the management shall specify the necessary competence levels, experience and training requirements. The management plan shall identify the factors affecting the quality of production and sales and the targets of new products, services or services (packaging and packaging technologies) so as to arrange the company's resources in a timely and planned manner.
The planning and arrangement of the above resources and personnel shall be consistent with the company's overall objectives. 5.2.5 Working process
The quality system shall exercise appropriate and continuous control over all activities that affect quality: the quality system shall monitor and take preventive measures to avoid problems, and at the same time, have the ability to detect problems, respond to them and correct them.
To ensure that the quality policy and objectives are achieved, a system of procedures shall be established, promulgated and maintained. Work procedures for different aspects of the quality system should be written to achieve the overall quality objectives: The procedures should be consistent and clear for the different activities that affect product or service quality, such as design, development, procurement, production and sales. All written procedures should be simple, clear and easy to use to ensure that new products and qualified products are in place. 5.3 Documents
5-3.1 Documents and procedures
The public should adopt the requirements and requirements of the quality system, and formulate various policies and procedures (such as quality management/plans/manuals/records) in a systematic manner so that relevant personnel can understand them effectively. Make provisions for the identification, distribution, collection and storage of quality documents and records, and specify the scope of distribution of documents (see 17). 5.3.2 Quality Manual
5.3.2.1 The quality manual is the main document for the implementation of the quality system. 5.3.2.2 The main purpose of the quality manual is to give a full description of the quality system, and it is a document that should be followed for a long time when the quality system is implemented and maintained.
5.3.2.3 The changes, suspension or supplements to the contents of the quality manual should be made regularly: 5.3.2.4 In a company, the quality manual can be in the following forms: a) General quality manual: b) Divisional quality manual:
d) Special quality manual (such as design, development, procurement, project, operation specifications). 5.3.3 Quality Planning
When necessary, for projects involving new products, services or processes, management should develop a multifaceted quality plan that is consistent with all other requirements in the company's quality system.
The quality plan defines:
a) the quality objectives to be achieved and achieved;
b) the allocation of responsibilities and authorities during the project phases;
c) the specific procedures, methods and operating practices to be used;
d) the outline of tests, inspections and audits for the relevant projects (design, development, etc.);
e) the method for modifying and completing the quality plan as the project progresses;
other measures that must be taken to achieve the quality objectives. The quality plan may form part of the detailed operating procedures. 5.3.4 The records of design, inspection, testing, investigation, annual review and quality inspection records and diagrams or relevant stations in the annual review are the key components of the quality system (see S17.217.3). 5.4 Quality system audit 5.4.1 G8/T19004-3-199 In order to understand whether the implementation effect of the key aspects of the system has reached the specified quality standards, the company management shall formulate an internal audit plan 5.4.2 Audit plan
The audit plan should include the following contents:) Audit activity records and scope: 6) Audit personnel qualifications; 7) Basis for audit acceptance (such as organizational changes, defects found, routine inspections and investigations, etc.); 8) Reporting procedures for audit results, conclusions and recommendations. 5.4.3 Implementation of the audit
Objective evaluation of the quality system elements by the people involved, which may include the following specific activities or areas: 8) Teamwork:
) Management and work,
) Human resources, equipment and materials:
) Work areas, operations and processes:
e) Process work to determine whether it conforms to standards and specifications: () Preliminary planning of documents, reports: Preservation of records, and personnel participating in the audit of quality system elements 5.4.4 Report and audit results
After the audit, the relevant management should submit a written report on the audit policy, conclusions and plans. The report should include: a) the actual non-compliance or defects, which may also include the possible reasons for the defects; h) an evaluation of the implementation and effectiveness of the corrective measures established in the previous audit; c) if required, appropriate corrective measures can be taken. 5.5. Evaluation and Assessment of the Quality System
The company management shall make provisions for the evaluation and assessment of the quality system. The evaluation shall be carried out by appropriate personnel of the company management or by competent and legal persons appointed by the company. The evaluation shall include the following aspects: a) The results of the review of each element of the quality system (4.5.4.) b) The overall effect of the quality system in achieving the quality objectives; c) The proposals for rectification of the quality system due to new technologies, quality management, market demand, social needs or environmental factors:
The company management shall submit a written report on the evaluation results, opinions and suggestions, and ensure that the management takes the necessary measures. 6 Economic efficiency - Quality cost considerations
Quality will have a significant impact on economic benefits and long-term safety. Therefore, we should attach importance to evaluating the effectiveness of the quality system from an economic perspective. The main results of the quality report will be used to evaluate the effectiveness of the quality system and provide a basis for formulating internal improvement plans. 6.2 Select appropriate subjects
Part of the overall management component is to specify the use of the system to achieve quality goals. In practice, select appropriate subjects from this part of the system to conduct a comprehensive analysis to provide the necessary information to achieve quality goals. At present, the "quality cost" should be determined and tracked, and the expenses that should be paid in order to achieve the desired quality or internal losses should be paid: 6-3 Quality cost categories
6.3.1 Brief description
Quality costs are generally divided into operating quality cost (see Figure 3.2) and external quality assurance cost 6.R.3) 6.3.2 Operating quality cost or cost
Operating quality cost is the expenses that an enterprise must pay to achieve and determine the quality level, including: 1. Preventive maintenance cost (or input)
The cost paid for prevention and control is the cost paid for testing, inspection and inspection to assess whether the product is of a specified quality! b) Failure cost (or damage)
Internal quality assurance cost: the cost incurred by the product quality requirements specified before delivery, i.e., proposed service, rework, retest, scrapping, production damages > External quality assurance cost: the cost incurred by the product or service to meet the specified quality requirements after delivery! Such as product service, proposed supply and return, indirect fees and discounts, product charge, responsibility compensation fee), 6.3.3 External quality assurance cost
External quality assurance cost is the cost incurred by the customer to provide information as evidence of the customer, including the cost of providing guarantee facilities, procedures, test reports, and production safety tests. This cost can be used as an independent test report.
6.4 Capital Cost Report 4
Points Report the cost of capital release to the management on a regular basis so that the cost of capital release can be monitored and compared with other economic measures! Such as \ sales new", "turnover rate", "tower" and other points to consider. In order to: a) evaluate the quality system's benefits h) develop regulations to rely on the total benefits of other aspects:
c) determine the quality and cost differences.
7 Marketing
7.: Marketing requirements
The sales position plays a leading role in determining the demand for product quality. This function should:) Forecast the market demand for products or services: 1) Determine the market needs and sales areas, which is very important for determining the level, basis, price, market and time of products or services:
) Accurately determine the customer's requirements through the evaluation of contracts or market needs, including the time and cost of advertising to customers: ||t t||Company: The company can clearly understand the requirements of the province. .2 Product Construction
Marketing personnel can make formal product requirements or provide product design! If the product design is completed, the product can be completed in a formal way. The following requirements are not required for the design/development work (see note ≥). The product performance book can include the following requirements:) Performance, such as durability, corrosion resistance, heat resistance, can be measured by the performance: b. Good appearance, suitable taste, symptoms, odor, and safety:
) Applicable standards and methods:
) Packaging, transportation, slow transportation or storage
\) Quality assurance verification,
: "Development" adjustment package: GB/T 190Q4.3—1994
The product development process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. In addition to the quality and expectations of the relevant issues, the feedback can provide the basis for the design and management of the appropriate requirements (see 8.8, 8.9 and 16.3). 7.4 Joint development
In the development of new products and new materials, the quality assurance requirements set out in the previous section should be met and not be definitive. In this case, the market and the development team should work together through repeated sample supply, trial and evaluation processes to clarify these requirements. 8 Design/development 8.1 Design, development and quality specification
The design/development and quality control functions shall transform the requirements in the product performance specification into materials, products, processes, and technical specifications at a price acceptable to the customer. 1. Provide customers with satisfactory products or services, and ensure that the product can meet the requirements of the product, materials, process methods, operation, storage or related production processes, and can be controlled. 8.2 Planning and date of change/development (confirmation of plan) B.2.1 Management shall clearly define the time limit! Internal and external design departments shall support the new design and ensure that all design personnel understand the requirements for the implementation of the specifications. 8.2-2 When determining the quality requirements, the management shall provide clear and specific technical information for procurement, production, etc. to verify whether the product is in compliance with the requirements. These steps should be taken during the development process and during the continuous or batch production phases. 82.3 The management shall prepare a design/development schedule with checkpoints that are not related to product quality. The work content and characteristics of each stage of the process will depend on the product's performance, the complexity of the design and the technology used, the degree of standardization and the similarity with the proven design, etc., and may include the above stages: 1) Experimental research and concurrent stages:
1: Engineering! The pilot production stage. To ensure that the product pilot production output can meet the expected industry and social output: c) or customer or market trial stage:
) Commercial production stage
e) Batch production stage feedback
Design stage of process control system 8.2.4 In addition to customer needs, designers should consider safety, product reliability, environmental and other regulatory requirements and other provisions in the company's quality policy that exceed current regulations.
8-2.5 Design/development should make clear and appropriate determinations of quality characteristics of each other: such as acceptance and acceptance: F should also consider the appropriate production and production protection measures to prevent mis-export. The quality management is determined by the quality control, reliability, time processing, quality, impurity, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving the process, the degree of testing is carried out to convey the technical conditions of the new and improved process related to product quality. The key process maintenance system should not only include eliminating existing defects, but also establish the requirements for further maintenance. 8-3 Product acceptance and testing
The design and production of the product and process measurement and test methods and acceptance criteria should be specified. Including: performance specifications, ratings and attribute characteristics: 5) Sample and product preparation:
() Quantitative and analytical methods;2 Select the appropriate subjects
A part of the management system is to designate the application to achieve quality goals. In practice, select the appropriate subjects from this part to conduct a comprehensive analysis to provide the necessary information to achieve quality goals. At present, the "quality cost" should be determined and tracked, and the expenses that should be paid in order to achieve the desired quality or internal losses should be paid: 6-3 Quality cost categories
6.3.1 Brief description
Quality costs are generally divided into operating quality cost (see Figure 3.2) and external quality assurance cost 6.R.3) 6.3.2 Operating quality cost or cost
Operating quality cost is the expenses that an enterprise must pay to achieve and determine the quality level, including: 1. Preventive maintenance cost (or input)
The cost paid for prevention and control is the cost paid for testing, inspection and inspection to assess whether the product is of a specified quality! b) Failure cost (or damage)
Internal quality assurance cost: the cost incurred by the product quality requirements specified before delivery, i.e., proposed service, rework, retest, scrapping, production damages > External quality assurance cost: the cost incurred by the product or service to meet the specified quality requirements after delivery! Such as product service, proposed supply and return, indirect fees and discounts, product charge, responsibility compensation fee), 6.3.3 External quality assurance cost
External quality assurance cost is the cost incurred by the customer to provide information as evidence of the customer, including the cost of providing guarantee facilities, procedures, test reports, and production safety tests. This cost can be used as an independent test report.
6.4 Capital Cost Report 4
Points Report the cost of capital release to the management on a regular basis so that the cost of capital release can be monitored and compared with other economic measures! Such as \ sales new", "turnover rate", "tower" and other points to consider. In order to: a) evaluate the quality system's benefits h) develop regulations to rely on the total benefits of other aspects:
c) determine the quality and cost differences.
7 Marketing
7.: Marketing requirements
The sales position plays a leading role in determining the demand for product quality. This function should:) Forecast the market demand for products or services: 1) Determine the market needs and sales areas, which is very important for determining the level, basis, price, market and time of products or services:
) Accurately determine the customer's requirements through the evaluation of contracts or market needs, including the time and cost of advertising to customers: ||t t||Company: The company can clearly understand the requirements of the province. .2 Product Construction
Marketing personnel can make formal product requirements or provide product design! If the product design is completed, the product can be completed in a formal way. The following requirements are not required for the design/development work (see note ≥). The product performance book can include the following requirements:) Performance, such as durability, corrosion resistance, heat resistance, can be measured by the performance: b. Good appearance, suitable taste, symptoms, odor, and safety:
) Applicable standards and methods:
) Packaging, transportation, slow transportation or storage
\) Quality assurance verification,
: "Development" adjustment package: GB/T 190Q4.3—1994
The product development process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. In addition to the quality and expectations of the relevant issues, the feedback can provide the basis for the design and management of the appropriate requirements (see 8.8, 8.9 and 16.3). 7.4 Joint development
In the development of new products and new materials, the quality assurance requirements set out in the previous section should be met and not be definitive. In this case, the market and the development team should work together through repeated sample supply, trial and evaluation processes to clarify these requirements. 8 Design/development 8.1 Design, development and quality specification
The design/development and quality control functions shall transform the requirements in the product performance specification into materials, products, processes, and technical specifications at a price acceptable to the customer. 1. Provide customers with satisfactory products or services, and ensure that the product can meet the requirements of the product, materials, process methods, operation, storage or related production processes, and can be controlled. 8.2 Planning and date of change/development (confirmation of plan) B.2.1 Management shall clearly define the time limit! Internal and external design departments shall support the new design and ensure that all design personnel understand the requirements for the implementation of the specifications. 8.2-2 When determining the quality requirements, the management shall provide clear and specific technical information for procurement, production, etc. to verify whether the product is in compliance with the requirements. These steps should be taken during the development process and during the continuous or batch production phases. 82.3 The management shall prepare a design/development schedule with checkpoints that are not related to product quality. The work content and characteristics of each stage of the process will depend on the product's performance, the complexity of the design and the technology used, the degree of standardization and the similarity with the proven design, etc., and may include the above stages: 1) Experimental research and concurrent stages:
1: Engineering! The pilot production stage. To ensure that the product pilot production output can meet the expected industry and social output: c) or customer or market trial stage:
) Commercial production stage
e) Batch production stage feedback
Design stage of process control system 8.2.4 In addition to customer needs, designers should consider safety, product reliability, environmental and other regulatory requirements and other provisions in the company's quality policy that exceed current regulations.
8-2.5 Design/development should make clear and appropriate determinations of quality characteristics of each other: such as acceptance and acceptance: F should also consider the appropriate production and production protection measures to prevent mis-export. The quality management is determined by the quality control, reliability, time processing, quality, impurity, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving the process, the degree of testing is carried out to convey the technical conditions of the new and improved process related to product quality. The key process maintenance system should not only include eliminating existing defects, but also establish the requirements for further maintenance. 8-3 Product acceptance and testing
The design and production of the product and process measurement and test methods and acceptance criteria should be specified. Including: performance specifications, ratings and attribute characteristics: 5) Sample and product preparation:
() Quantitative and analytical methods;2 Select the appropriate subjects
A part of the management system is to designate the application to achieve quality goals. In practice, select the appropriate subjects from this part to conduct a comprehensive analysis to provide the necessary information to achieve quality goals. At present, the "quality cost" should be determined and tracked, and the expenses that should be paid in order to achieve the desired quality or internal losses should be paid: 6-3 Quality cost categories
6.3.1 Brief description
Quality costs are generally divided into operating quality cost (see Figure 3.2) and external quality assurance cost 6.R.3) 6.3.2 Operating quality cost or cost
Operating quality cost is the expenses that an enterprise must pay to achieve and determine the quality level, including: 1. Preventive maintenance cost (or input)
The cost paid for prevention and control is the cost paid for testing, inspection and inspection to assess whether the product is of a specified quality! b) Failure cost (or damage)
Internal quality assurance cost: the cost incurred by the product quality requirements specified before delivery, i.e., proposed service, rework, retest, scrapping, production damages > External quality assurance cost: the cost incurred by the product or service to meet the specified quality requirements after delivery! Such as product service, proposed supply and return, indirect fees and discounts, product charge, responsibility compensation fee), 6.3.3 External quality assurance cost
External quality assurance cost is the cost incurred by the customer to provide information as evidence of the customer, including the cost of providing guarantee facilities, procedures, test reports, and production safety tests. This cost can be used as an independent test report.
6.4 Capital Cost Report 4
Points Report the cost of capital release to the management on a regular basis so that the cost of capital release can be monitored and compared with other economic measures! Such as \ sales new", "turnover rate", "tower" and other points to consider. In order to: a) evaluate the quality system's benefits h) develop regulations to rely on the total benefits of other aspects:
c) determine the quality and cost differences.
7 Marketing
7.: Marketing requirements
The sales position plays a leading role in determining the demand for product quality. This function should:) Forecast the market demand for products or services: 1) Determine the market needs and sales areas, which is very important for determining the level, basis, price, market and time of products or services:
) Accurately determine the customer's requirements through the evaluation of contracts or market needs, including the time and cost of advertising to customers: ||t t||Company: The company can clearly understand the requirements of the province. .2 Product Construction
Marketing personnel can make formal product requirements or provide product design! If the product design is completed, the product can be completed in a formal way. The following requirements are not required for the design/development work (see note ≥). The product performance book can include the following requirements:) Performance, such as durability, corrosion resistance, heat resistance, can be measured by the performance: b. Good appearance, suitable taste, symptoms, odor, and safety:
) Applicable standards and methods:
) Packaging, transportation, slow transportation or storage
\) Quality assurance verification,
: "Development" adjustment package: GB/T 190Q4.3—1994
The product development process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. In addition to the quality and expectations of the relevant issues, the feedback can provide the basis for the design and management of the appropriate requirements (see 8.8, 8.9 and 16.3). 7.4 Joint development
In the development of new products and new materials, the quality assurance requirements set out in the previous section should be met and not be definitive. In this case, the market and the development team should work together through repeated sample supply, trial and evaluation processes to clarify these requirements. 8 Design/development 8.1 Design, development and quality specification
The design/development and quality control functions shall transform the requirements in the product performance specification into materials, products, processes, and technical specifications at a price acceptable to the customer. 1. Provide customers with satisfactory products or services, and ensure that the product can meet the requirements of the product, materials, process methods, operation, storage or related production processes, and can be controlled. 8.2 Planning and date of change/development (confirmation of plan) B.2.1 Management shall clearly define the time limit! Internal and external design departments shall support the new design and ensure that all design personnel understand the requirements for the implementation of the specifications. 8.2-2 When determining the quality requirements, the management shall provide clear and specific technical information for procurement, production, etc. to verify whether the product is in compliance with the requirements. These steps should be taken during the development process and during the continuous or batch production phases. 82.3 The management shall prepare a design/development schedule with checkpoints that are not related to product quality. The work content and characteristics of each stage of the process will depend on the product's performance, the complexity of the design and the technology used, the degree of standardization and the similarity with the proven design, etc., and may include the above stages: 1) Experimental research and concurrent stages:
1: Engineering! The pilot production stage. To ensure that the product pilot production output can meet the expected industry and social output: c) or customer or market trial stage:
) Commercial production stage
e) Batch production stage feedback
Design stage of process control system 8.2.4 In addition to customer needs, designers should consider safety, product reliability, environmental and other regulatory requirements and other provisions in the company's quality policy that exceed current regulations.
8-2.5 Design/development should make clear and appropriate determinations of quality characteristics of each other: such as acceptance and acceptance: F should also consider the appropriate production and production protection measures to prevent mis-export. The quality management is determined by the quality control, reliability, time processing, quality, impurity, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving the process, the degree of testing is carried out to convey the technical conditions of the new and improved process related to product quality. The key process maintenance system should not only include eliminating existing defects, but also establish the requirements for further maintenance. 8-3 Product acceptance and testing
The design and production of the product and process measurement and test methods and acceptance criteria should be specified. Including: performance specifications, ratings and attribute characteristics: 5) Sample and product preparation:
() Quantitative and analytical methods;4. Cost report 4
Report the quality cost to the management regularly so that the quality cost can be monitored and compared with other economic indicators such as sales, turnover rate, etc. to evaluate the quality system. a) Evaluate the quality system's effectiveness h) Develop the total benefits and other aspects:
c) Determine the difference between quality and cost.
7. Marketing requirements
The marketing function plays a leading role in determining the demand for products and services. This function should: ) Forecast the market demand for products or services: 1) Determine the market needs and sales areas, which is very important for determining the level, price, and time of products or services:
) Accurately determine the customer's requirements through the evaluation of contracts or market needs, including the time and cost of the customer's return: ||t t||Company: The company can clearly understand the requirements of the province. .2 Product Construction
Marketing personnel can make formal product requirements or provide product design! If the product design is completed, the product can be completed in a formal way. The following requirements are not required for the design/development work (see note ≥). The product performance book can include the following requirements:) Performance, such as durability, corrosion resistance, heat resistance, can be measured by the performance: b. Good appearance, suitable taste, symptoms, odor, and safety:
) Applicable standards and methods:
) Packaging, transportation, slow transportation or storage
\) Quality assurance verification,
: "Development" adjustment package: GB/T 190Q4.3—1994
The product development process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. In addition to the quality and expectations of the relevant issues, the feedback can provide the basis for the design and management of the appropriate requirements (see 8.8, 8.9 and 16.3). 7.4 Joint development
In the development of new products and new materials, the quality assurance requirements set out in the previous section should be met and not be definitive. In this case, the market and the development team should work together through repeated sample supply, trial and evaluation processes to clarify these requirements. 8 Design/development 8.1 Design, development and quality specification
The design/development and quality control functions shall transform the requirements in the product performance specification into materials, products, processes, and technical specifications at a price acceptable to the customer. 1. Provide customers with satisfactory products or services, and ensure that the product can meet the requirements of the product, materials, process methods, operation, storage or related production processes, and can be controlled. 8.2 Planning and date of change/development (confirmation of plan) B.2.1 Management shall clearly define the time limit! Internal and external design departments shall support the new design and ensure that all design personnel understand the requirements for the implementation of the specifications. 8.2-2 When determining the quality requirements, the management shall provide clear and specific technical information for procurement, production, etc. to verify whether the product is in compliance with the requirements. These steps should be taken during the development process and during the continuous or batch production phases. 82.3 The management shall prepare a design/development schedule with checkpoints that are not related to product quality. The work content and characteristics of each stage of the process will depend on the product's performance, the complexity of the design and the technology used, the degree of standardization and the similarity with the proven design, etc., and may include the above stages: 1) Experimental research and concurrent stages:
1: Engineering! The pilot production stage. To ensure that the product pilot production output can meet the expected industry and social output: c) or customer or market trial stage:
) Commercial production stage
e) Batch production stage feedback
Design stage of process control system 8.2.4 In addition to customer needs, designers should consider safety, product reliability, environmental and other regulatory requirements and other provisions in the company's quality policy that exceed current regulations.
8-2.5 Design/development should make clear and appropriate determinations of quality characteristics of each other: such as acceptance and acceptance: F should also consider the appropriate production and production protection measures to prevent mis-export. The quality management is determined by the quality control, reliability, time processing, quality, impurity, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving the process, the degree of testing is carried out to convey the technical conditions of the new and improved process related to product quality. The key process maintenance system should not only include eliminating existing defects, but also establish the requirements for further maintenance. 8-3 Product acceptance and testing
The design and production of the product and process measurement and test methods and acceptance criteria should be specified. Including: performance specifications, ratings and attribute characteristics: 5) Sample and product preparation:
() Quantitative and analytical methods;4. Cost report 4
Report the quality cost to the management regularly so that the quality cost can be monitored and compared with other economic indicators such as sales, turnover rate, etc. to evaluate the quality system. a) Evaluate the quality system's effectiveness h) Develop the total benefits and other aspects:
c) Determine the difference between quality and cost.
7. Marketing requirements
The marketing function plays a leading role in determining the demand for products and services. This function should: ) Forecast the market demand for products or services: 1) Determine the market needs and sales areas, which is very important for determining the level, price, and time of products or services:
) Accurately determine the customer's requirements through the evaluation of contracts or market needs, including the time and cost of the customer's return: ||t t||Company: The company can clearly understand the requirements of the province. .2 Product Construction
Marketing personnel can make formal product requirements or provide product design! If the product design is completed, the product can be completed in a formal way. The following requirements are not required for the design/development work (see note ≥). The product performance book can include the following requirements:) Performance, such as durability, corrosion resistance, heat resistance, can be measured by the performance: b. Good appearance, suitable taste, symptoms, odor, and safety:
) Applicable standards and methods:
) Packaging, transportation, slow transportation or storage
\) Quality assurance verification,
: "Development" adjustment package: GB/T 190Q4.3—1994
The product development process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. The product design process is to develop new products or improve products in accordance with customer needs. In addition to the quality and expectations of the relevant issues, the feedback can provide the basis for the design and management of the appropriate requirements (see 8.8, 8.9 and 16.3). 7.4 Joint development
In the development of new products and new materials, the quality assurance requirements set out in the previous section should be met and not be definitive. In this case, the market and the development team should work together through repeated sample supply, trial and evaluation processes to clarify these requirements. 8 Design/development 8.1 Design, development and quality specification
The design/development and quality control functions shall transform the requirements in the product performance specification into materials, products, processes, and technical specifications at a price acceptable to the customer. 1. Provide customers with satisfactory products or services, and ensure that the product can meet the requirements of the product, materials, process methods, operation, storage or related production processes, and can be controlled. 8.2 Planning and date of change/development (confirmation of plan) B.2.1 Management shall clearly define the time limit! Internal and external design departments shall support the new design and ensure that all design personnel understand the requirements for the implementation of the specifications. 8.2-2 When determining the quality requirements, the management shall provide clear and specific technical information for procurement, production, etc. to verify whether the product is in compliance with the requirements. These steps should be taken during the development process and during the continuous or batch production phases. 82.3 The management shall prepare a design/development schedule with checkpoints that are not related to product quality. The work content and characteristics of each stage of the process will depend on the product's performance, the complexity of the design and the technology used, the degree of standardization and the similarity with the proven design, etc., and may include the above stages: 1) Experimental research and concurrent stages:
1: Engineering! The pilot production stage. To ensure that the product pilot production output can meet the expected industry and social output: c) or customer or market trial stage:
) Commercial production stage
e) Batch production stage feedback
Design stage of process control system 8.2.4 In addition to customer needs, designers should consider safety, product reliability, environmental and other regulatory requirements and other provisions in the company's quality policy that exceed current regulations.
8-2.5 Design/development should make clear and appropriate determinations of quality characteristics of each other: such as acceptance and acceptance: F should also consider the appropriate production and production protection measures to prevent mis-export. The quality management is determined by the quality control, reliability, time processing, quality, impurity, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving the process, the degree of testing is carried out to convey the technical conditions of the new and improved process related to product quality. The key process maintenance system should not only include eliminating existing defects, but also establish the requirements for further maintenance. 8-3 Product acceptance and testing
The design and production of the product and process measurement and test methods and acceptance criteria should be specified. Including: performance specifications, ratings and attribute characteristics: 5) Sample and product preparation:
() Quantitative and analytical methods;3 The management shall prepare a design/development schedule with checkpoints that are relevant to the product quality. The work content and results of each stage of the process depend on the product's reputation, the innovative design and technology used, the degree of standardization and the similarity with the proven design, etc., which may include the above stages: 1) Experimental research and concurrent stages: 2) Trial production stage to ensure that the product trial production output can meet the expected industry and social output: 3) Customer or market trial stage: 4) Commercial production stage: 5) Batch production stage: 6) Review and supervision of the process control system 8.2.4 In addition to customer needs, designers shall consider safety, product reliability, environmental and other regulatory requirements and other provisions of the company's quality policy that exceed the current regulations.
8-2.5 Design/development shall make clear and appropriate determination of the responsibilities for each other: such as acceptance and collection: and also consider the appropriate protection measures to prevent mis-injection. Determine the quality of the product, including the reliability, time-to-process, quality, impurities, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving processes, conduct tests to determine the technical conditions of new and improved processes related to product quality. It is important to establish a key process maintenance system that includes not only eliminating existing defects, but also establishing improved maintenance requirements. 8-3 Product Acceptance and Testing
The measurement and test methods and acceptance criteria for product and process health should be specified in the design and production. In summary: performance specifications, differences and attribute characteristics: 5) Sample and product preparation:
() Plan measurement and analysis methods;3 The management shall prepare a design/development schedule with checkpoints that are relevant to the product quality. The work content and results of each stage of the process depend on the product's reputation, the innovative design and technology used, the degree of standardization and the similarity with the proven design, etc., which may include the above stages: 1) Experimental research and concurrent stages: 2) Trial production stage to ensure that the product trial production output can meet the expected industry and social output: 3) Customer or market trial stage: 4) Commercial production stage: 5) Batch production stage: 6) Review and supervision of the process control system 8.2.4 In addition to customer needs, designers shall consider safety, product reliability, environmental and other regulatory requirements and other provisions of the company's quality policy that exceed the current regulations.
8-2.5 Design/development shall make clear and appropriate determination of the responsibilities for each other: such as acceptance and collection: and also consider the appropriate protection measures to prevent mis-injection. Determine the quality of the product, including the reliability, time-to-process, quality, impurities, foreign matter, prototype risk, deterioration, and safe disposal. 8-2-6 When establishing and improving processes, conduct tests to determine the technical conditions of new and improved processes related to product quality. It is important to establish a key process maintenance system that includes not only eliminating existing defects, but also establishing improved maintenance requirements. 8-3 Product Acceptance and Testing
The measurement and test methods and acceptance criteria for product and process health should be specified in the design and production. In summary: performance specifications, differences and attribute characteristics: 5) Sample and product preparation:
() Plan measurement and analysis methods;
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