This standard specifies the basic principles, main contents and compilation requirements for the preparation of industrial product guarantee documents. This standard applies to manufacturers who prepare domestic industrial product guarantee documents. GB/T 14436-1993 General Principles for Industrial Product Guarantee Documents GB/T14436-1993 Standard download decompression password: www.bzxz.net
This standard specifies the basic principles, main contents and compilation requirements for the preparation of industrial product guarantee documents. This standard applies to manufacturers who prepare domestic industrial product guarantee documents.

National Standard of the People's Republic of China
Industrial Product Guarantee Documents
General Principles of Industrial Product Guarantee DocumentsbzxZ.net
1 Subject Content and Applicable Scope
This standard specifies the basic principles, main contents and compilation requirements for the compilation of industrial product guarantee documents. This standard applies to manufacturers who formulate domestic industrial product guarantee documents. 2 Terminology
2.1 Product Guarantee Documents productguaranteedocuments CB/T 14436-93
The general term for technical documents that provide product manufacturers with information such as product quality certification and service guarantees, etc. 2.2 Product Quality Guarantee Certificate Technical documents provided by product manufacturers on product safety, reliability, performance data and other quality conditions. 2.3 Product Certificate: A certificate provided by the product manufacturer indicating that the product has passed factory inspection and its quality meets the standards and relevant regulations. 2.4 Product Return and Exchange Certificate: A certificate provided by the product manufacturer indicating that the product can be returned or exchanged under certain conditions. 2.5 Product warranty productguarantee The certificate provided by the product manufacturer that the product can be repaired under certain conditions: 2.6 Product prestige card product prestige card The certificate of the product manufacturer's commitment and credibility on product quality. 3 Basic principles
3.1 The corresponding product guarantee documents must be provided with the delivered products. 3.2 Types of product guarantee documents:
Product quality guarantee:
Product certificate:
Product return certificate;
Product warranty;
Product prestige card,
3.3 The product manufacturer may provide one of the above product guarantee documents according to the provisions of relevant laws and regulations, standards, product conditions and requirements in the joint statement. The contents of the product guarantee document must be consistent with the products provided. 3. 4. The product manufacturer shall provide product quality assurance documents and product certificates. For some products, one of the two documents may be provided.
Approved by the State Administration of Technical Supervision on June 10, 1993, and implemented on January 1, 1994
GB/T14436-93
3.5 In principle, one product warranty document shall be provided for each product, but for loose items and small commodities, several product warranty documents may be provided to distributors on a packaging basis. For loose items and small commodities that do not fit into one packaging unit, no warranty document shall be provided to consumers or users. 3.6 Product guarantee documents can be used as a basis for product manufacturers, distributors, consumers or users to deal with product quality and other related disputes.
4 Main content
4.1 Product guarantee documents must include the product name, variety, specification, full name of the manufacturer, detailed address and postal code. The product's part number, batch number, category, grade, factory number, production date, validity period, shelf life, production license number, product standard number, trademark, telephone number, etc. can be specified by relevant standards as needed. 4.2 Product The quality assurance book includes the following main contents: Implementation of product standard number!
Product application scope and usage parts;
Product main performance and technical parameters or components; c.
Product characteristics (including manufacturing process and raw material characteristics); responsibility for product quality and service; e.
Product quality certification and product inspection and certification by quality inspection department. f.
4.3 Product certificate includes the following main contents: Implementation of product standard number:
Inspection items and their results or inspection conclusions
Products delivered in batches should also have: batch number, batch number, sample inspection number, etc.: product inspection date, factory date, inspection signature or seal (inspector code can be used). c.
4.4 The product return certificate includes the following ten main contents:,
Return conditions:
Return period;
Return location:
Comply with the replacement procedures.
4.5 The product warranty card includes the following main contents: a.
Warranty conditions and free warranty regulations for products during the warranty period! Warranty period (calculated monthly or annually according to the product situation, and should be synchronized with the warranty period agreed upon by the maintenance point); warranty regulations for products that cannot be sent to the maintenance point (door repair regulations); repair regulations for products that exceed the warranty conditions and warranty period. Product service center and maintenance point "-list:
Repair record (repair date, repair content and repair results, repairer's signature); repair receipt (evaluation of whether the repair situation is satisfactory and the signature and date of the representative or consumer): product sales date, factory number.
4.6 Product credit card includes the following main contents: a.
The manufacturer's commitment and statement on product quality and other issues, h.
Product quality Provide information to prove the credibility of the quality: c.
Product awards (referring to awards issued by international, national, ministerial, and provincial formal reviews, and indicate the name and year of the award). 4.7 Product assurance documents may add the contents included in Articles 4.2 to 1.6 of this standard as needed. 5 Preparation requirements
5.1 Product
GB/T14436—93
The name and the unused parts must be clearly distinguished. Product assurance documents can be prepared separately for complete sets of equipment and their components. 5.2 Product assurance documents should generally be printed in lead. In special circumstances, photocopying, printing, etc. can be used. 5.3 The text and symbols of product assurance documents The pages, diagrams, tables, photos, etc. should be clear and neat. Product guarantee documents printed on both sides should not be obscured by reasons such as the back showing through.
5.4 Product guarantee documents can be single-page, folded or multi-page depending on the content. Multiple pages should be bound into a book: 5.5 Product guarantee documents must have Chinese text. It is not allowed to provide only foreign text or text in minority languages. 5.6 The Chinese characters used in product guarantee documents should be the standardized simplified characters officially announced by the state. The Chinese text provided to users in Hong Kong, Macao and other regions can be in traditional Chinese if the user requests it. 5.7 Product guarantee documents are not allowed to be altered at will. 5.8 Product guarantee documents can leave a certain amount of blank space for product distributors to write their names and locations. URL, user name, product number, payment voucher (invoice) number, etc. may also be added if necessary. Additional notes:
This standard was proposed by the State Technical Supervision Bureau. Drafting units of this standard: China Institute of Standardization and Information Classification and Coding, Machinery Standardization Institute of the Ministry of Machinery and Electronics Industry, Electronic Standardization Institute of the Ministry of Machinery and Electronics Industry, Standardization Institute of the Ministry of Chemical Industry, Standardization Institute of the Ministry of Textile Industry, Standardization Institute of the Ministry of Light Industry, Quality Standards Department of the Ministry of Metallurgical Industry, Standardization Institute of the Ministry of Metallurgical Industry, Science and Technology Quality Department of the Ministry of Commerce, Market Department of the State Administration for Industry and Commerce, Standardization Institute of China National Ordnance Industry Corporation, China Consumers Association. The main drafters of this standard are Lu Ping, Tu Zheng, Mao Jie,
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