Some standard content:
ICS 35.240.60
Registration number: 26084—2009
Domestic trade industry standard of the People's Republic of China SB/T10519—2009
Service specification for network transactions
Service specification for network transactions2009-04-02Issued
Ministry of Commerce of the People's Republic of China
Foodmate.com
2009-12-01Implemented
SB/T10519—2009
Terms and definitions
3 Basic requirements
Service specification for network transactions in B2B mode
Service specification for network transactions in B2C mode
Service specification for network transactions in C2C mode
http://foodmate.ne8
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China. The main drafting unit of this standard is Shanghai Keshitong Information Technology Co., Ltd. The main drafters of this standard are Zhu Jiping, Zhang Liping and Zhang Yuanyuan. http://foodmate.netSB/T10519~-2009
1Scope
Network transaction service specification
SB/T10519—2009
This standard specifies the behavior service specifications of network transaction parties, network transaction platform providers, network payment platform providers and network transaction auxiliary service providers in each model in view of the characteristics of B2B, B2C and C2C models of e-commerce. This standard applies to all network transaction service behaviors in China. 2 Terms and Definitions
Network Transaction Network Transaction
Network transaction refers to the transaction of goods or services concluded through the Internet between enterprises (or other organizations) (business to business, referred to as B2B), between enterprises (or other organizations) and consumers (business to consumers, referred to as B2C), and between consumers (consumer to consumer, referred to as C2C). 2.2
Network Transaction Service Network transaction service Network transaction party, network transaction platform provider, network payment platform provider and network transaction auxiliary service provider provide various services for concluding and performing network transactions.
Network transaction party Network transaction party The two parties who conduct transactions through the Internet are divided into: a) Seller: Use the Internet to sell goods or provide services. b) Buyer: Use the Internet to purchase goods or obtain services. 2.4
Network transaction platform Network transaction platform provides a system for the transaction of goods or services for network transactions. 2.5
Network transaction platform providerNetwork transaction platform provider is a legal person or an entity delegated by a legal person who provides a transaction platform for network transactions and operates and manages the platform. 2.6
Network payment platformNetwork payment platform provider is a system that provides transaction security payment services for network transactions. 2.7
Network payment platform providerNetwork payment platform provider is a legal person or an entity delegated by a legal person who provides a network security payment platform for network transactions and operates and manages the platform. 2.8
Network transaction aid serviceNetwork transaction aid service provider is a legal person or an entity delegated by a legal person who provides auxiliary services for network transactions. 1
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3 Basic requirements
3.1 Comply with national laws and regulations and relevant departmental rules and standards Network transaction parties, network transaction platform providers, network payment platform providers and network transaction auxiliary service providers shall comply with relevant national laws and regulations and relevant departmental rules and standards. 3.2 Comply with network technology specifications and security specifications Network transactions are based on network technology. Network transaction parties, network transaction platform providers, network payment platform providers and network transaction auxiliary service providers shall comply with relevant network technology specifications and security specifications. 3.3 Follow the principle of honesty and self-discipline
Network transaction parties, network transaction platform providers, network payment platform providers and network transaction auxiliary service providers shall follow the principle of honesty and self-discipline.
3.4 Protect intellectual property rights
Network transaction parties, network transaction platform providers, network payment platform providers and network transaction auxiliary service providers shall comply with national laws and regulations on intellectual property rights, shall not infringe on the patent rights, trademark rights, copyrights, etc. of others, and have the right and obligation to protect relevant intellectual property rights.
3.5 Strictly prohibit illegal acts stipulated by national laws and regulations. It is strictly prohibited to engage in illegal and criminal acts prohibited by laws and regulations and other relevant national regulations through the Internet, such as gambling, money laundering, pyramid selling, and the sale of guns, drugs, banned drugs, pirated software, obscene goods and services, etc. Online transactions shall not provide and buy and sell goods or services that require corresponding qualifications without approval, and it is prohibited to use various means to circumvent business activities that must have corresponding qualifications to be carried out in accordance with laws and regulations and other relevant national regulations, such as futures, tobacco, oil and medicines. 4B2B model network transaction service specifications
4.1 Network transaction partieswww.bzxz.net
4.1.1 Have legal subject qualifications
Network transaction parties should have the subject qualifications of legal persons or legal person spies. In the process of online registration and transactions, network transaction parties should use real identities and real information, and they should also provide relevant qualification certificates online for approval and inquiry, such as: business license, tax registration certificate, special business license (if it involves special business) and real entity business address and contact information. 4.1.2 Ensure the accuracy of product or service information release. The seller shall truthfully release product or service information on the online trading platform and provide necessary and clear explanations on the content of the product or service.
4.1.3 Strictly provide products or services in accordance with the order or contract. The seller shall strictly provide products or services in accordance with the order or contract and guarantee the quality of the products or services it sells. It shall not provide counterfeit or inferior products or services, and shall actively provide buyers with perfect pre-sales, in-sales and after-sales services. 4.1.4 Choose a safe payment method.
Online transaction parties can choose payment methods according to actual conditions, such as online payment, cash on delivery or delivery upon payment, etc., to improve risk prevention awareness. When making online payments, you should pay attention to the confidentiality of your account and password. 4. 1.5 Preservation of transaction credentials.
Online transaction parties shall properly preserve transaction record documents, including legally binding documents such as delivery notes, remittance slips and invoices, and the preservation period shall not be less than the period recognized by laws and regulations.
When it comes to large or important transactions, necessary written documents may be generated or other reasonable measures may be taken to record and preserve transaction information. 4.1.6 Rights Protection
The legal rights and interests of the parties to the online transaction are protected by law, and their legal rights and interests shall not be infringed by any means. Without the consent of the transaction parties, the online transaction platform provider, the online payment platform provider and the auxiliary service provider shall not disclose, transfer or sell the list of transaction parties, transaction records and other data involving user privacy or commercial secrets to a third party, but the information that has been known to the public through normal channels or otherwise provided by laws and regulations shall not be included in this list. 4.1.7 Transaction Dispute Settlement
When a transaction dispute occurs between the two parties to the online transaction, the online transaction platform provider, the online payment platform provider and the online transaction auxiliary service provider shall actively assist in evidence collection and dispute coordination and resolution. 4.2 Online trading platform providers
4.2.1 Have legal subject qualifications
Online trading platform providers should have the qualifications of a legal person or a legal person's delegated behavior subject, and should provide relevant qualification certificates on the online trading platform for verification and inquiry, such as: business license, tax registration certificate, etc. 4.2.2 Establish perfect rules and regulations
Network trading platform providers should provide standardized online trading services and establish and improve their rules and regulations, such as trading system security system, user registration management system, margin management system, information supervision and reporting system, trading data storage and backup system, change dispute handling system, etc.
4.2.3 Ensure the stability and security of the trading system Network trading platform providers should build, operate and maintain the network trading platform system in accordance with the relevant provisions and requirements of the national information security registration and protection system, and implement network security protection technical measures. Network trading platform providers should attach great importance to the stability and security of the network trading platform system and take various reasonable and effective measures to ensure the stable and safe operation of the network trading system. 4.2.4 User registration management
Network trading platform providers should require network trading parties to register users and provide the real identity information of enterprises (or other organizations). Network trading platform providers should take reasonable measures to review the authenticity of user registration information and backup registration materials within the scope of feasibility. If it is found and confirmed that a user uses false information to register and trade, the online trading platform provider has the right and responsibility to cancel the user in time and keep relevant records. The online trading platform provider should regularly verify the business credentials of the trading parties on its platform. The online trading parties should promptly provide the corresponding business credentials that have passed the annual review of the competent authorities online. The online trading platform provider should keep the user's registration information for at least 3 years (starting from the last login). At the same time, the online trading platform provider should also save and update the user login log in time. For users who publish harmful or illegal information, the online trading platform provider has the right to cancel the user in time and keep relevant records. 4.2.5 Deposit Collection and Management
The online trading platform provider may collect a certain amount of deposit from the online trading party according to the specific circumstances of the transaction in accordance with the law and establish a strict deposit management system. The deposit is usually only used to deal with transaction disputes or the necessary guarantee of the credit of the disputing party. The amount or proportion of the deposit can be agreed upon according to the specific circumstances of the risk prevention responsibility assumed. The ownership of the deposit belongs to the party paying the deposit. The online trading platform provider should manage the deposit in a legal and reasonable manner and shall not illegally misappropriate or transfer the deposit. 4.2.6 Supervision of online transaction information
Online transaction platform providers are responsible for reviewing and monitoring the commodity information published by transaction parties, the information in public forums and user feedback columns, and shall immediately delete harmful or illegal information and keep relevant records. If a third party complains that the information on the online transaction platform or the information in public forums, user feedback and other columns infringes upon its legal rights and interests, the online transaction platform provider shall promptly delete it if the party making the complaint provides its identity certificate, factual proof and specific network link address.
Online transaction platform providers shall establish a reporting mechanism for violations of commodity or service regulations, so that transaction parties and others can promptly report violations of the online sales of counterfeit and shoddy goods or services, and report to relevant national departments for handling in serious cases. 3
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4.2.7 Transaction Data Storage and Backup
The online transaction platform provider shall timely save the relevant information, records or materials of the online transactions on its platform, including the name of the product, product introduction, transaction quantity, variable unit price, transaction amount, transaction time and the name, address and contact information of the transaction party, etc. The storage period shall not be less than 3 years from the date of completion of the transaction. Tax-related materials shall be kept according to the period specified by the relevant national departments. The online transaction platform provider shall have data storage, data backup, disaster recovery and corresponding technical means to ensure the integrity, accuracy, security and immutability of the above-mentioned materials, and they can be retrieved and used after the necessary authority is verified. 4.2.8 Transaction Dispute Handling
The online transaction platform provider shall provide an online dispute handling mechanism and complaint channel. When a dispute occurs, the online transaction platform provider shall actively coordinate the interests of the transaction parties and assist in evidence collection and dispute handling. 4.3 Online Payment Platform Providers
4.3.1 Possessing legal subject qualifications
Online payment platform providers should have the qualifications of legal persons or legal persons, and should provide corresponding subject qualifications certificates on the online payment platform for approval and inquiry, such as business licenses, tax registration certificates, etc. Online payment platform providers should have the function of providing e-commerce transaction payment and clearing services through banking financial institutions or non-financial corporate legal persons approved by relevant state departments, and ensure the security and effectiveness of online payments. 4.3.2 Establishing sound rules and regulations
Online payment platform providers should provide standardized online payment services and establish and improve their rules and regulations, such as payment system security system, user registration management system, account and fund security management system, information supervision and reporting system, payment data storage and backup system, etc. 4.3.3 Ensuring the stability and security of the payment system Online payment platform providers should build, operate and maintain online payment platform systems in accordance with the relevant provisions and requirements of the national information security registration and protection system, and implement network security protection technical measures. The online payment platform provider should attach great importance to the stability and security of the online payment platform system and take various reasonable and effective measures to ensure the stable and safe operation of the online payment system. 4.3.4 User registration management
The online payment platform provider should require the online transaction party to register the user and provide the real identity information of the enterprise. The online payment platform provider should take reasonable measures to review the authenticity of the user registration information and backup the information within the feasible scope. If it is found and confirmed that the user uses false information to register, the online payment platform provider has the right to cancel the user in time and keep relevant records.
Ensure the security of accounts and funds
The online payment platform provider should take reasonable and effective measures to ensure the security of user identity information, accounts and passwords, and the security of transaction funds according to the characteristics of online transactions. The online payment platform provider shall not maliciously occupy funds, illegally cash out, misappropriate or transfer funds, and illegally raise funds in any way. 4.3.6 Payment Data Storage and Backup
Online payment platform providers should promptly preserve relevant information on online payments that occur on their platforms. The record or data retention period shall not be less than 3 years from the date of payment completion, unless the state stipulates otherwise for the retention period of data. Online payment platform providers should have data storage, data backup, disaster recovery and corresponding technical means to ensure the integrity, accuracy, security and immutability of the above-mentioned data, and they can be retrieved and used after necessary authority verification. 4.3.7 Dispute Resolution
Online payment platform providers should provide online dispute resolution mechanisms and complaint channels. When disputes occur, online payment platform providers should actively assist in evidence collection and dispute coordination. 4.4 Network transaction auxiliary service providers
4.4.1 Possessing legal subject qualifications
Network transaction auxiliary service providers shall have the subject qualifications of a legal person or a legal person's delegate. When a network transaction auxiliary service provider provides services through the Internet, it is necessary to provide its subject qualification certificate on the corresponding network for verification and inquiry, such as: business license, tax registration certificate, etc.
4.4.2 Establishing sound rules and regulations
Network transaction auxiliary service providers shall provide standardized transaction auxiliary services and establish and improve their rules and regulations, such as auxiliary service substitution system, auxiliary service data storage and backup system, auxiliary service dispute handling system, etc. 4.4.3 Ensuring the stability and security of auxiliary services Network transaction auxiliary service providers shall provide stable and secure auxiliary services in accordance with the requirements of transaction auxiliary services, and take various reasonable and effective measures to ensure the stability and security of auxiliary services. 4.4.4 Storage and backup of auxiliary service data
A service provider of auxiliary services for online transactions shall preserve relevant information, records or materials related to the auxiliary services provided by the service provider, and the preservation period shall not be less than 3 years from the date of termination of the auxiliary services, unless the state stipulates otherwise for the preservation period of materials. A service provider of auxiliary services for online transactions shall ensure the integrity, accuracy, security and immutability of auxiliary service data, and shall be able to search and use it after necessary authority verification.
4.4.5 Dispute resolution
A service provider of auxiliary services for online transactions shall provide a dispute resolution mechanism and complaint channel for auxiliary services. When a dispute occurs, the service provider of auxiliary services for online transactions shall actively assist in evidence collection and dispute coordination. 5B2C model online transaction service specifications
5.1 Online transaction parties
5.1.1 Use real identity
During the process of online registration and transaction, the online transaction party shall use the real corporate (or other organization) identity information or personal identity information. For the corporate (or other organization) transaction party, it is also necessary to provide the corresponding qualification certificate online for verification and inquiry, such as: business license, tax registration certificate, special business license (if it involves special business) and real entity business address and contact information. 5.1.2 Ensure the accuracy of the release of goods or service information. The seller shall truthfully release the goods or service information on the online transaction platform and make necessary and clear descriptions of the content of the goods or services.
5.1.3 Ensure the quality of goods or services
The seller shall ensure the quality of the goods or services it sells and provide buyers with perfect pre-sales, in-sales and after-sales services. When the goods sold are defective, the seller shall actively cooperate with the relevant departments to investigate, evaluate and recall the defective products. 5.1.4 Choose a safe payment method
The online transaction party can choose the payment method according to the actual situation, such as online payment, cash on delivery or delivery upon payment, etc., to improve risk prevention awareness. When making online payments, you should pay attention to the confidentiality of your account and password. 5.1.5 Preservation of transaction credentials
The parties to an online transaction should properly preserve transaction record documents, including legally binding certificates such as delivery notes, remittance slips and invoices, and the preservation period shall not be less than the period recognized by laws and regulations.
5.1.6 Rights protection
The legal rights and interests of the parties to an online transaction are protected by law, and their legal rights and interests shall not be infringed by any means. Without the consent of the parties to the transaction, the online transaction platform provider, the online payment platform provider and the auxiliary service provider shall not disclose, transfer or sell to a third party the list of transaction parties, transaction records and other data involving user privacy or commercial secrets, but this does not include information that has been known to the public through normal channels or that is otherwise provided for by laws and regulations. 5.1.7 Transaction dispute handling
When a transaction dispute occurs between the two parties to an online transaction, the online transaction platform provider, the online payment platform provider and the online transaction auxiliary service provider shall actively assist in evidence collection and dispute resolution. 6
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5.2 Network Trading Platform Provider
5. 2. 1 Have legal subject qualifications
Network trading platform providers should have the qualifications of legal persons or legal persons, and should provide corresponding qualification certificates on the network trading platform for approval and inquiry, such as: business license, tax registration certificate, etc. 5.2.2 Establish perfect rules and regulations
Network trading platform providers should provide standardized online trading services and establish and improve their rules and regulations, such as trading system security system, user registration management system, margin management system, information supervision and reporting system, transaction data storage and backup system, transaction dispute handling system, etc.
5.2.3 Ensure the stability and security of the trading system Network trading platform providers should build, operate and maintain the network trading platform system in accordance with the relevant provisions and requirements of the national information security registration and protection system, and implement network security protection technical measures. The online trading platform provider should attach great importance to the stability and security of the online trading platform system and take various reasonable and effective measures to ensure the stable and safe operation of the online trading system. 5.2.4 User Registration Management
The online trading platform provider should require the online trading party to register as a user and provide the real identity information of the enterprise (or other organization) or the real identity information of the individual. The online trading platform provider should take reasonable measures to review the authenticity of the user's registration information and back up the registration information within a feasible range. If it is found and confirmed that the user uses false information to register and trade, the online trading platform provider has the right and responsibility to cancel the user in time and keep relevant records. The online trading platform provider should regularly verify the business credentials of the trading parties on its platform, and the parties to the online transaction should promptly provide the corresponding business credentials that have recently passed the annual review of the competent department online. The online trading platform provider should keep the user's registration information for at least 2 years (starting from the last login), and the online trading platform provider should also save and update the user login log in time. For users who publish harmful or illegal information, the online trading platform provider has the right to cancel the user in time and keep relevant records. 5.2.5 Collection and management of security deposits
The online trading platform provider may collect a certain security deposit from the online trading party according to the specific circumstances of the transaction in accordance with the law, and establish a strict security deposit management system. Security deposits are usually only used to deal with transaction disputes or the necessary guarantee of the credit of the disputing party. The amount or proportion of the security deposit can be determined according to the specific circumstances of the risk prevention responsibility assumed. The ownership of the security deposit belongs to the party paying the security deposit. The online trading platform provider shall manage the security deposit in a legal and reasonable manner and shall not illegally misappropriate or transfer the security deposit. 5.2.6 Supervision of online transaction information
The online trading platform provider has the responsibility to review and monitor the commodity information, public forums and user feedback columns published by the trading party, and shall immediately delete harmful or illegal information and keep relevant records. If a third party complains that the information on the online trading platform or the information in the public forums, user feedback and other columns infringes its legal rights, the online trading platform provider shall delete it in a timely manner if the party making the complaint provides its identity certificate, factual proof and specific network link address.
The online trading platform provider should establish a reporting mechanism for violations of goods or services, so that the transaction parties can promptly report the violations of the online sales of counterfeit and shoddy goods or services, and report to the relevant national departments for handling in serious cases. 5.2.7 Storage and backup of transaction data
The online trading platform provider should promptly save the relevant information, records or materials of the online transactions occurring on its platform, including the name of the goods, the description of the goods, the transaction quantity, the transaction unit price, the transaction amount, the transaction time, and the name, address, contact information, etc. of the transaction party. The storage period shall not be less than 2 years from the date of completion of the transaction. Tax-related materials shall be kept according to the period specified by the relevant national departments. The online trading platform provider should have data storage, data backup, disaster recovery and corresponding technical means to ensure the integrity, accuracy, security and immutability of the above-mentioned information, and it can be retrieved and used after the necessary authority is verified. 6
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For virtual trading objects such as virtual currency and virtual props in online games or online communities, the production and trading platform providers shall not only record the original production data of virtual trading objects (online virtual trading objects shall have unique codes), but also record the relevant transaction data generated by virtual trading objects during the transaction process, and shall not change them. 5. 2. 8 Transaction dispute handling
Online trading platform providers shall provide online dispute handling mechanism complaint channels. When disputes occur, online trading platform providers shall actively coordinate the interests of the trading parties and assist in evidence collection and dispute handling. 5.3 Online payment platform providers
5.3.1 Possessing legal subject qualifications
Online payment platform providers shall have the subject qualifications of a legal person or a legal person’s delegated person, and shall provide corresponding subject qualification certificates on the online payment platform for verification and inquiry, such as business license, tax registration certificate, etc. The online payment platform provider should have the function of providing e-commerce transaction payment and clearing services to non-financial corporate legal persons approved by relevant national departments through banking financial institutions, and ensure the safety and effectiveness of online payment. 5.3.2 Establishing sound rules and regulations
The online payment platform provider should provide standardized online payment services and establish and improve its rules and regulations, such as payment system security system. User registration management system, account and fund security management system, information supervision and reporting system, payment data storage and backup system, etc. 5.3.3 Ensuring the stability and security of the payment system The online payment platform provider should build, operate and maintain the online payment platform system in accordance with the relevant provisions and requirements of the national information security registration and protection system, and implement network security protection technical measures. The online payment platform provider should attach great importance to the stability and security of the online payment platform system and take various reasonable and effective measures to ensure the stable and safe operation of the online payment system. 5.3.4 User registration management
The online payment platform provider should require the online transaction party to register as a user and provide the real identity information of the enterprise or the real identity information of the individual. The online payment platform provider should take reasonable measures to review the authenticity of the user registration information and back up the registration information within the feasible scope. If it is found and confirmed that a user has registered with false information, the online payment platform provider has the right to cancel the user in a timely manner and keep relevant records.
The online payment platform provider should keep the user's registration information for at least 2 years (from the last login), and the online payment platform provider should also save and update the user login log in a timely manner. 5.3.5 Guarantee the security of accounts and funds
Online payment platform providers should take reasonable and effective measures to ensure the security of user identity information, accounts and passwords, and the security of transaction funds according to the characteristics of online transactions. Online payment platform providers shall not maliciously occupy funds, illegally cash out, misappropriate or transfer funds, or engage in illegal financing in any way. 5.3.6 Payment data storage and backup
Online payment platform providers should promptly save relevant information, records or materials of online payments on their platforms, and the storage period shall not be less than 2 years from the date of payment completion, unless the state stipulates the storage period of materials. Online payment platform providers should have data storage, data backup, disaster recovery and corresponding technical means to ensure the integrity, accuracy, security and immutability of the above materials, and can be retrieved and used after necessary authority verification. 5.3.7 Dispute handling
Online payment platform providers should provide online dispute handling mechanisms and complaint channels. When disputes occur, online payment platform providers should actively assist in evidence collection and dispute coordination. 5.4 Network transaction auxiliary service providers
5.4.1 Possessing legal subject qualifications
Network transaction auxiliary service providers shall have the subject qualifications of a legal person or a legal person's delegate. When a network transaction auxiliary service provider provides services through the Internet, it is necessary to provide its subject qualification certificate on the corresponding network for verification and inquiry, such as: business license, SB/T10519-2009
tax registration certificate, etc.
5. 4.2 Establishing sound rules and regulations
Network transaction auxiliary service providers shall provide standardized transaction auxiliary services and establish and improve their rules and regulations, such as auxiliary service management system, auxiliary service data storage and backup system, auxiliary service dispute handling system, etc. 5,4.3 Guarantee the stability and security of auxiliary services. Network transaction auxiliary service providers shall provide stable and secure auxiliary services in accordance with the requirements of transaction auxiliary services, and take various reasonable and effective measures to ensure the stability and security of auxiliary services. 5.4.4 Storage and backup of auxiliary service data
Network transaction auxiliary service providers shall preserve relevant information, records or materials related to their auxiliary services, and the preservation period shall not be less than 2 years from the date of termination of the auxiliary service, unless the state stipulates the period of preservation of materials. Network transaction auxiliary service providers shall ensure the integrity, accuracy, security and immutability of auxiliary service data, and make it searchable and usable after necessary authority verification.
5.4.5 Dispute resolution
Network transaction auxiliary service providers shall provide auxiliary service dispute resolution mechanisms and complaint channels. When disputes occur, network transaction auxiliary service providers shall actively assist in evidence collection and dispute coordination. 6C2C Model Network Transaction Service Specifications
6.1 Network Transaction Parties
6.1.1 Use Real Identity
Network transaction parties should use real personal identity information, such as real name, address, contact information, etc. during network registration and transaction.
6. 1.2 Ensure the accuracy of product or service information release The seller should truthfully release product or service information on the network transaction platform and provide necessary and clear descriptions of the content of the product or service.
6.1.3 Ensure the quality of products or services
The seller should ensure the quality of the products or services it sells and shall not provide counterfeit or inferior products or services. 6.1.4 Choose a safe payment method
Network transaction parties can choose payment methods according to actual conditions, such as online payment, cash on delivery or delivery upon payment, etc., to improve risk prevention awareness. When making online payments, attention should be paid to the confidentiality of accounts and passwords. 6.1.5 Preservation of transaction credentials
Parties to online transactions shall properly preserve transaction record documents, including legally binding documents such as delivery notes, remittance slips and invoices, and the preservation period shall not be less than the period recognized by laws and regulations.
6.1.6 Rights Protection
All legal rights and interests of online transaction parties are protected by law, and their legal rights and interests shall not be infringed by any means. Without the consent of the transaction parties, the online transaction platform provider, online payment platform provider and auxiliary service provider shall not disclose, transfer or sell to a third party the list of transaction parties, transaction records and other data involving user privacy or commercial secrets, but this does not include information that has been known to the public through normal channels or otherwise provided by laws and regulations. 6.1.7 Transaction Dispute Settlement
When a transaction dispute occurs between the two parties to an online transaction, the online transaction platform provider, online payment platform provider and online transaction auxiliary service provider shall actively assist in evidence collection and dispute resolution. 6.2 Network trading platform providers
6.2.1 Possessing legal subject qualifications
Network trading platform providers should have the qualifications of legal persons or legal persons’ delegated behavior subjects, and should provide corresponding qualification certificates on the network trading platform for verification and inquiry, such as business license, tax registration certificate, etc. 6.2.2 Establishing sound rules and regulations
SB/T10519—2Q09
Network trading platform providers should provide standardized online trading services and establish and improve their rules and regulations, such as trading system security system, user registration management system, information supervision and reporting system, trading data storage and backup system, trading dispute handling system, etc. 6.2.3 Ensuring the stability and security of the trading system Network trading platform providers should build, operate and maintain the network trading platform system in accordance with the relevant provisions and requirements of the national information security registration and protection system, and implement network security protection technical measures. The online trading platform provider should attach great importance to the stability and security of the online trading platform system and take various reasonable and effective measures to ensure the stable and safe operation of the online trading system. 6.2.4 User Registration Management
The online trading platform provider should require the online trading party to register the user and provide personal real identity information. The online trading platform provider should take reasonable measures to review the authenticity of the user's registration information and back up the registration information within the feasible scope. If it is found and confirmed that the user uses false information to register and trade, the online trading platform provider has the right and responsibility to cancel the user in time and keep relevant records.
The online trading platform provider should keep the user's registration information for at least 1 year (starting from the last login), and the online trading platform provider should also save and update the user login log in time. For users who publish harmful or illegal information, the online trading platform provider has the right to cancel the user in time and keep relevant records. 6.2.5 Supervision of online transaction information
The online transaction platform provider has the responsibility to review and monitor the commodity or service information, public forums and user anti-lock columns published by the transaction parties, delete harmful or illegal information immediately, and keep relevant records. If a third party complains that the information on the online transaction platform or the information in the public forums, user feedback and other columns infringes its legal rights and interests, the online transaction platform provider shall delete it promptly if the party making the complaint provides its identity certificate, factual proof and specific network link address.
The online transaction platform provider shall establish a reporting mechanism for commodity or service violations, so that the transaction parties can promptly report the violations of the online sales of counterfeit and inferior commodities or services, and report to the relevant national departments for handling in serious cases. 6.2.6 Storage and backup of transaction data
The online transaction platform provider shall promptly save the relevant information, records or materials of the online transactions on its platform, including commodity name, commodity introduction, transaction quantity, transaction unit price, transaction amount, transaction time and the name, address and contact information of the transaction party, etc. The storage period shall not be less than 1 year from the date of completion of the transaction, and tax-related materials shall be kept according to the period specified by the relevant national departments. The online transaction platform provider should have data storage, data backup, disaster recovery and corresponding technical means to ensure the integrity, accuracy, security and immutability of the above information, and it can be retrieved and used after the necessary permissions are verified. 6.2.7 Transaction dispute handling
The online transaction platform provider should provide an online dispute handling mechanism and complaint channel. When a dispute occurs, the online transaction platform provider should actively coordinate the interests of the transaction parties and assist in evidence collection and dispute handling. 6.3 Online payment platform provider
6.3.1 Possess legal subject qualifications
The online payment platform provider should have the qualifications of a legal person or a legal person’s delegated subject, and should provide corresponding subject qualification certificates on the online payment platform for approval and inquiry, such as: business license, tax registration certificate, etc. The online payment platform provider should have the function of providing e-commerce transaction payment and settlement services through banking financial institutions or non-financial corporate legal persons approved by relevant state departments, and ensure the security and effectiveness of online payments. 6.3.2 Establish sound rules and regulations
Online payment platform providers should provide standardized online payment services and establish and improve their rules and regulations, such as payment system security system, user registration management system, account and fund security management system, information supervision and reporting system, payment data storage and backup system, etc. 9
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