Some standard content:
CS 03. 100. 10
Registration number: 40304—2013
National Trade Industry Standard of the People's Republic of China SB/T10977-2013
Norm for warehousing operationbZxz.net
Norm for warehousing operation2013-04-16Issued
Ministry of Commerce of the People's Republic of China
Implementation on 2013-11-01
This standard was drafted in accordance with the rules given in GB/T1.1--2009. This standard was proposed and managed by the Ministry of Commerce of the People's Republic of China. SB/T 10977—2013
Drafting units of this standard: China Association of Warehousing and Storage, Shanghai Warehousing Industry Association, China Merchants Logistics Group Co., Ltd., School of Business of Beijing Technology and Business University, Vancl (Beijing) Technology Co., Ltd., Beijing Hezhong Aoshunda Logistics Co., Ltd., Shanghai Commercial Storage and Transportation Co., Ltd. The main drafters of this standard are Li Yan, Chen Yanglong, Li Zhongliang, Zhang Hao, Huang You, Luo Yi, Jiu Yuan, Yang Chengliang, Cai Huiliang and Ma Wenqun. 1 Scope
Warehouse Operation Specification
SB/T 10977—2013
This standard specifies the basic requirements, management principles, basic processes, basic specifications, evaluation and improvement of warehouse operations. This standard applies to general warehouse storage operations. This standard does not apply to frozen and refrigerated goods and dangerous goods storage operations. Normative References
The following documents are indispensable for the application of this document. For all dated references, only the dated version applies to this document. For any undated referenced document, the latest version (including all amendments) shall apply to this document. GB/T 4122 (all parts) Packaging Specifications GB/T 18354 Logistics Terms
3 Terms and Definitions
The terms and definitions defined in GB/T 18354 and GB/T 4122 and the following terms and definitions shall apply to this document. 3.1
Stock-keeper
A general term for front-line operators in the warehouse who are engaged in the management of the storage of goods (including those who are directly engaged in the receipt and dispatch of goods, storage and retrieval, sorting, tallying, etc., excluding loaders and unloaders), referred to as "warehouse keeper". [GB/T 21070-2007, definition 3. 1]1 Basic requirements and management policies
1.1 Basic requirements
The enterprise shall establish and implement a warehouse operation specification system in accordance with relevant laws, regulations and the requirements of this standard: a) Formulate a management policy for the warehouse operation specification system; b) Formulate warehouse operation procedures, inventory management specifications, loading and unloading operation specifications, operation safety management specifications, facility and equipment management specifications, and quality management specifications;
c) Provide training to warehouse operators on relevant laws, regulations, standards, quality, safety, and skills. and hold a certificate to work; d) manage and control daily warehousing operations; e) evaluate the warehousing operation standard system; f) improve the operation standard system according to the evaluation results. 1.2 Management Policy
The managers of the enterprise should formulate the management policy of the warehousing operation standard system according to the specific situation of the warehousing operation. The management policy should be consistent with the purpose and goals of the enterprise.
The management policy of the warehouse operation standard should reflect: a) improve customer satisfaction, increase customer service value and economic benefits of related parties; 1
SB/T 10977—2013
Ensure the safety of storage operations, operators, disposal items and storage operation facilities and equipment; b)
c) Improve storage operation efficiency and reduce storage costs; d) Save social resources and protect the environment.
5 Basic process of storage operations
5.1 General process of storage operations
The general process of storage operations is: storage→in-stock management→out-stock. 5.2 Sub-process of storage operations
5.2. 1. Inbound process
Includes forecast of inbound, arrival of goods, vehicle inspection, unloading acceptance, storage of goods, and information processing. 5.2.2. In-warehouse management process
Includes inventory, transfer, packaging and processing, and handling of defective goods. 5.2.3. Outbound process
Includes outbound plan, document verification, goods handling, outbound shuttle, handover and loading, and information processing. 6. Basic specifications for warehousing operations
6.1. Inbound operations
6.1.1. After receiving the forecast of goods entering the warehouse, the warehouse keeper shall confirm it and make preparations for storage of goods, loading and unloading equipment, and manpower according to the forecast. 6.1.2 When the goods arrive at the warehouse, the warehouse keeper shall check the condition of the delivery vehicle (compartment) and make a record, and contact the relevant parties if any abnormality occurs. 6.1.3 When the goods are delivered, the warehouse keeper shall inspect and accept the goods (scan the code) according to the delivery document and relevant requirements. Detailed records should be made on the delivery document or the warehouse list. If any problems are found, please ask the carrier to sign and confirm, and contact the relevant parties. 6.1.4 During the unloading, handling and stacking process, the warehouse keeper is responsible for guiding the loaders to operate according to the pre-agreed specifications and the instructions on the packaging of the goods.
6.1.5 When the warehouse keeper goes through the warehousing procedures, he shall fill in the delivery document according to the actual warehouse situation, and ask the carrier to sign and confirm. 6.1.6 After the goods are delivered to the warehouse, the warehouse keeper shall immediately fill in the cargo stack card, warehouse custody account, or enter the relevant information into the warehouse management system (WMS), and keep the corresponding documents properly. 6.2 Outbound Operation
6.2.1 After receiving the outbound plan, the warehouse staff shall make outbound preparations according to the outbound plan, and can prepare goods in advance if necessary. If there is any problem, they should communicate and coordinate with the relevant parties immediately.
6.2.2 After receiving the outbound document, the warehouse keeper shall check the outbound document according to the business process regulations, and immediately coordinate with the relevant parties to deal with the problem. No documents or wrong documents should be outbound. 6.2.3 According to the document and the warehouse management system (WMIS) information, the goods shall be sorted (scanned) according to the first-in-first-out principle or the requirements of the relevant parties, and the goods stacking card or processing information shall be filled in.
6.2.4 The goods shall be sorted according to the optimal path. Before sorting, the sorting path shall be planned according to the characteristics of the goods, the quantity of goods, the cargo location, etc. 6.2.5 Before outbound loading, the warehouse keeper shall record the vehicle number of the carrier and the valid certificate of the carrier; if it is found that it does not meet the requirements agreed in advance, the relevant parties shall be informed for processing.
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6.2.6 When handling the delivery and handover procedures for the goods, the goods shall be reviewed and handed over to the carrier one by one. SB/T10977—2013
6.2.7 When the same delivery order is delivered in batches, the warehouse keeper shall ask the carrier to confirm the batch of goods after completing the delivery business.
6.2.8 When the goods are delivered and loaded, the warehouse keeper shall guide the loaders and unloaders to carry out the loading and unloading operations according to the agreed specifications. If the goods are unloaded at multiple points on a vehicle, the loading shall be carried out reasonably according to the principle of first arrival and last arrival, and last arrival and first arrival; if different goods or different specifications of the same goods are mixed, the loading shall be scientifically carried out according to the properties of the goods. After loading, if the vehicle (compartment) needs to be sealed, the sealing status shall be checked and recorded. 6.2.9 After all the delivery and handover procedures are completed, the warehouse keeper shall issue the exit documents. 6.2.10 The warehouse keeper shall process the relevant outbound information in time and keep the documents effectively. 6.2.11 The delivery shall be checked on a case-by-case basis. If the warehouse management system (WMS) is not used, the documents shall be checked against the cards and the cards shall be checked against the goods. The items shall be checked item by item. After delivery, the delivery date, delivery quantity and balance quantity shall be recorded on the cargo stack card and signed. Then the inventory items shall be checked. If the warehouse management system (WMS) is used, the system account can be directly checked against the goods. 6.3 Loading and unloading operations
6.3.1 The loading and unloading workers used in the warehouse shall receive professional loading and unloading technical training. 6.3.2 Before loading and unloading operations, the loaders shall inspect the loading and unloading facilities and equipment and tools, and shall not use faulty facilities and equipment and tools for operations.
6.3.3 During loading and unloading operations, the warehouse manager shall supervise loading and unloading and provide safety operation guidance. 6.3.4 Loading and unloading operations shall be carried out in accordance with the requirements of the instructions on the packaging of the items and the characteristics of the items to avoid damage to the items due to improper operations.
6.4 Item stacking operations
6.4.1 Item stacking includes flat warehouse stacking, stereoscopic warehouse stacking, and cargo yard stacking. The corresponding stacking method and layer height shall be adopted according to the characteristics and quantity of the items and the packaging storage and transportation diagrams. Make full use of the cargo space. Items suitable for pallet storage should be stored on pallets. 6.4.2 Flat warehouse stacking should ensure that the stacks are neat, stable, beautiful and meet relevant requirements. 6.4.3 Items on the high-rise shelves of stereoscopic warehouses need to be fixed with wrapping film, strapping tape, etc., and the shelves should be prevented from exceeding the safe load. Items must not exceed the edges of the shelves and pallets, and the cargo box labels should face outwards. 6.4.4 When using an open-air cargo yard to store items, the bottom layer of the cargo stack should be raised. The height of the bottom layer should take into account the terrain of the cargo yard and the flood prevention requirements of the local area during the rainy season, and the stacks should be well covered to prevent the items from deteriorating due to rain and sunlight. The distance between the cargo stacks is convenient for operation and ventilation, etc. 6.4.5 Disassembled items and defective items should be stacked separately. 6.4.6 Items returned to the warehouse shall not be mixed with normal items without inspection and written authorization from the owner of the items. 6.5 Management of items in the warehouse
6.5.1 Determine the storage location of the items according to the storage duties and specific conditions of the warehouse and the performance and requirements of the items. 6.5.2 The warehouse should be classified and zoned, and the layout should be reasonable. There should be a receiving area, storage area, shipping (stocking) area, return acceptance area, defective product area, packaging material area, tool and equipment area, etc. The stored items should be managed according to the principle of zoning and classification. 6.5.3 Inventory items should be classified and stored in piles. The area of the pile should not be greater than 100m2. The distance between piles should not be less than 1m, the distance between piles and walls should not be less than 0.5m, the distance between piles and beams and columns should not be less than 0.3m, the width of the main passage should not be less than 2m, and the distance between lighting fixtures and stored items should not be less than 0.5m. The storage of shelves in stereoscopic warehouses should also comply with the above relevant regulations, and the width of the passage should take into account the needs of mechanical operations. 6.5.4 The warehouse keeper should take appropriate storage methods and maintenance measures for the stored items according to the characteristics of the items, do a good job of rodent and insect prevention, and deal with problems in time and keep records.
6,5.5 The warehouse keeper should control the temperature in the warehouse and record it on time. If there is any abnormality, take appropriate measures. 6.5.6 The corresponding flood prevention materials and tools should be allocated before the flood season, and the flood prevention facilities and equipment should be checked to be in good condition to ensure the safety of stored items.
SB/T 10977--2013
6.5.7 When the shelf-life items are about to expire, the relevant parties shall be notified in advance or in a timely manner as agreed. 6.5.8 Organize the inventory of the items in the warehouse on schedule. The inventory content includes: the variety, specification, location, batch number, quantity, shelf life, etc. of the actual stored items, and check whether it is consistent with the content recorded in the cargo stack card, warehouse custody account or warehouse management system (WMS). Write a written inventory report and attach the inventory list. If any problems are found, the reasons should be found out and communicated with the relevant parties. 6.5.9 Clean the warehouse on time, keep the floor clean, doors, windows, glass, walls, shelves, and containers clean. And keep a record of cleaning. 6.5.10 A personnel entry and exit management system should be established, and personnel entry and exit records should be kept. No one is allowed to enter the warehouse without permission. 6.6 Return and exchange operations
6.6.1 When the returned goods arrive at the warehouse, the warehouse keeper shall inspect and accept the returned goods. According to the return acceptance standards agreed with the relevant parties in advance, the details and accessories of each item shall be checked and the returned goods shall be classified. Before processing, they shall be placed in the temporary storage area or residual storage area (they cannot be stored in the same cargo area with normal items). 6.6, 2 After the return acceptance is completed, they shall be classified and stored in the corresponding cargo position and then processed by the 6.1.6 shift. 6.6.3 The returned goods shall be handled according to the relevant agreements or instructions. 6.6.4 The exchange operation shall be handled according to 6.6.1~6.6.3 and 6.2 outbound operations. 6.7 Processing and packaging
6.7.1 According to the order and demand information, formulate relevant plans such as material allocation, human resources organization, and processing progress. 6.7.2 According to the category of processed items, formulate processing and packaging operation guidelines. 6.7.3 Provide training on processing and packaging of goods for processing and packaging personnel. 6.7.4 Reasonably plan and arrange processing sites. 6.7.5 Process and package goods according to the characteristics of goods and relevant requirements. 6.8 Document management
6.8.1 When goods are handed over, both parties should sign and seal the documents for confirmation for traceability. 6.8.2 All documents involved in warehousing operations should be properly kept within the prescribed period, keep the documents tidy, and should not be randomly placed, lost or damaged.
6.8.3 If there is any internal change in the document, the responsible person shall be required to seal it. 6.8.4 Regularly classify the documents into books and archive them. Documents shall not be loaned out. 6.9 Information processing
6.9.1 Information processing runs through the entire process of warehousing services. When signing a contract with the depositor and lender, the custodian shall reach an agreement with the relevant parties on the requirements, methods and content of information processing.
6.9. 2 Information processing should be complete, accurate, timely and safe. 6.9.2.1 Information integrity: Warehouse information should be recorded and transmitted strictly in accordance with the pre-determined content to ensure the integrity of the information. 6.9.2.2 Information accuracy: Warehouse information should be recorded truthfully; when errors occur, they should be modified according to the agreed procedures and permissions. 6. 9.2.3 Information timeliness: People should be recorded and warehouse information should be transmitted in a timely manner. 6.9.2.4 Information security: Warehouse information should be kept confidential, information loss should be strictly prevented, problems should be discovered, and corresponding measures should be taken in a timely manner. For those who use warehouse management systems (WMS), data should be backed up regularly. 6.9.3 When processing information, standard Chinese characters, English letters, and Arabic mathematics should be used to fill in documents; when capital numbers need to be filled in, they should be filled in according to regulations; the consignee and its address shall not use abbreviations; if errors are found, they should be modified according to the authority and the person who makes the correction should sign the correction. 6.10 Operation safety
6.10.1 Safety requirements for manual operations
6.10.1.1 Warehouse keepers and loaders should receive relevant technical and skill training before taking up their posts. When using the loading and unloading tools that require certification as stipulated by the national quality inspection department, operators must be trained and hold an operating certificate, and the certificate must be qualified and valid. 6.10.1.2 The work site environment should be checked before the operation, and if there are dangerous factors, a safety officer should be appointed to provide safety guidance. 6.10.1.3 When using facilities, equipment, and loading and unloading tools, operations should be carried out in accordance with safety operating procedures to ensure the safety of personnel and items. 6.10.1.4 Safety protection for operators should be done well. Operators should wear appropriate safety protection equipment according to the working environment and the nature of the goods they come into contact with; when entering the shelf area for operation, they should wear safety helmets and other related protective equipment. 6.10.2 Safety requirements for mechanical operations
6.10.2.1 Use appropriate mechanical equipment for operations. Priority should be given to the use of special mechanical equipment. When using general mechanical equipment, it must meet the needs of the operation and carry out necessary protection, such as item binding and limiting. 6.10.2.2 Operations should be carried out within the design load of the mechanical equipment. 6.10.2.3 The mechanical equipment used should be free of damage, meet the use requirements, and the equipment should be maintained regularly. 6.10.2.4 Operations should be carried out in accordance with the operating specifications of the mechanical equipment. 7 Evaluation and Improvement
7.1 Evaluation
It is divided into internal enterprise evaluation and external social evaluation. The evaluation content should include: a) basic requirements, management policies, operating procedures, operating specifications, etc.; b) implementation of the operating specification system;
c) continuous improvement of the operating specification system based on the audit results. The evaluation plan should include evaluation principles, evaluation implementation agencies and job scope, evaluation scope, evaluation cycle, evaluation methods, etc., and the evaluation results should be documented and reported to relevant management personnel in a timely manner to take measures to eliminate non-conforming items. 7.2 Improvement
A set of improvement procedures should be established to improve the established operating specification system to ensure the continuity, adequacy and effectiveness of the system. SB/T 10977—2013
References
Ministry of Public Security Order No. 6 Warehouse Fire Safety Management Regulations GB/T21070 Professional Qualifications of Warehousing Employees GB/T 191—2000
Packaging Storage and Transportation Pictorial Signs
GB/T 6388—1986
Transportation Packaging Receiving and Shipping Signs
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SB/T10977-2013
Print Date: October 10, 2013 F009 Domestic Trade Survey of the People's Republic of China
Industry Standard
Warehousing Operation Specifications
SB/T 10977—2013
Published by China Standards Press
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